Call Queues Hotdesking Logon Issues

mdm100
Joined: Tue 09 of Sep, 2008

Call Queues Hotdesking Logon Issues

Posted:Tue 09 of Sep, 2008 (13:33 UTC)
I have set up a hotdesk call queue, however whenever the agent attempts to login he receives the dreaded "Login Incorrect" message.
The strange thing is the agent # and password are hard-coded into the extensions.conf file.

Below is the CLI and all my configuration. Any insight would be greatly appreciated.


uhura*CLI>
-- Executing [1301@nocagents:1] AgentCallbackLogin("SIP/noc1-b74ac5a0", "10|20|@nocagents") in new stack
-- <SIP/noc1-b74ac5a0> Playing 'agent-incorrect' (language 'en')
uhura*CLI>


AGENTS.CONF
agent => 10,20,noc1
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

QUEUES.CONF

[nocQ]
music=default
strategy=ringall
timeout=15
retry=5
wrapuptime=10
announce = queue-queue1
maxlen = 20
announce-frequency = 60
announce-holdtime = yes
;member list
member => Agent/10
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

EXTENSIONS.CONF

[nocagents]
exten => 1301,1,AgentCallbackLogin(10|20|${CALLERIDNUM}@nocagents)

;exten => 1300,1,Queue(NOCqueue|tThH|||100)
exten=> 1300,1,Answer
exten=> 1300,2,Ringing
exten=> 1300,3,Wait(2)
exten=> 1300,4,Queue(nocagents)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SIP.CONF


[noc1] ; agent 91 (Irene)
username=noc1
secret=1928
type=friend
host=dynamic
allow=ulaw
context=nocagents
qualify=yes
dtmfmode=rfc2833