Where to start? Want to set up VOIP PBX with analogue fallback for small business

wa1cfs
Joined: Sat 22 of Dec, 2007

Re: Where to start? Want to set up VOIP PBX with analogue fallback for small business

Posted:Thu 02 of Oct, 2008 (21:50 UTC)
Honestly, from the perspective of an engineer for a business VoIP provider, you don't want to host the PBX on your end. We have numerous customers running Fonality, homegrown Asterisk boxes, etc - most of them eventually wash out and get either a hosted solution or go back to analog. If your business isn't telecom, you don't want to be managing that infrastructure. For large companies with Cisco CallManager it might make sense to host premise based, but that is because it is economical to have a full-time telecom person. Without a doubt, if you are looking for VoIP with analog failover you are best still going hosted and then doing a premise based analog backup (ie. using a Cisco IAD).

-Jack
john_robinson
Joined: Thu 02 of Oct, 2008

Where to start? Want to set up VOIP PBX with analogue fallback for small business

Posted:Thu 02 of Oct, 2008 (19:11 UTC)
We currently have a 6x16 analogue PBX with 4 analogue lines, we want more call capacity and smaller bills (doesn't everybody?).

VOIP and broadband aren't perfect, so we want to keep a couple of analogue lines in case of trouble. We want to keep the business number for dialling in, over VOIP and analogue. We want the business number to appear at the other end whether we're dialling out over VOIP or analogue.

We've a spare server to run whatever (CentOS/Linux, Asterisk, Trixbox?) on. We'll buy a handful of VOIP phones but probably want some FXS ports too.

I'm comfortable with CentOS etc, but who do we go to for the service and hardware, or can anyone recommend a consultant in Edinburgh, UK?