we have set up a call queue where certian agents can log in and out as they come in. Only problem that I have is that I would use one phone or a exteral ringer to signalize a call in the queue.
Maybe something like : http://www.maplin.co.uk/Module.aspx?ModuleNo=33014&doy=12m12&C=SO&U=strat15
In other words, I have 4 agents in the queue and all are getting incoming calls, the caller should get a moh and another phone should just ring in paralell to inform everyone in the room to login or drop another call to pick up this call in the queue.
Does anyone has a Idea of how I can do this?