Hello people I am quite new to the PBX concept in general be it Asterisk or Avaya,
The company that I work for required an asterisk box to integrate into our Avaya system (this is due to a new partnership) and after some serious googling I managed to get it working
Myself doing the Asterisk side and our Avaya Specialist doing, well um, the Avaya side.
now when we do internal calls extension to extension I have no problems but as soon as I make external calls it works to a point, the problem is I can hear the person on the other end but they cannot hear me .
And the thing that has had me pulling my hair out is that sometimes it does work,we can hear each other no problem, I have run debug on the sip peer that I was using and it gave me no errors and our Avaya guy ran some test and said there is nothing wrong.
Okay maybe I should explain how I am dialing out. Our Asterisk box connects to our Avaya using h323 with a virtual trunk on the Avaya side and .
now for us to Dial out using the avaya we have to Dial "6" so I configured my Dialplan on the asterisk to forward the number "6" to the avaya box and then I get an external dialtone and I can dial any number that I please after that.
Now I don't know if that is the best way to do it or if doing it that way is the source of my frustrations but I need help.
I am using the Xlite softphone I had issues with a few of the other softphone so if you can suggest something else I would appropriate it