call detection progress, call recording/monitoring

hlkravis
Joined: Wed 07 of Jan, 2009

call detection progress, call recording/monitoring

Posted:Wed 07 of Jan, 2009 (20:42 UTC)
My company sells an outbound fundraising application that currently only works with Teltone dialers (analog only). We need a replacement for the Teltone dialer to work in a VOIP environment. Our application (VisualBasic) is responsible for determining what number to call, so I'm not looking for predictive dialing software. I just want something that will produce Windows events that our software can respond to, rings, busy, etc. What kind of hardware/software combination would you suggest? It would be good if it accommodated analog dialing as well. In addition, we'd like to do call recording and monitoring. Needs to accommodate international dialing to/from various countries.