This may be a fairly easy question, but I can't seem to find the answer.
I have a client who I recently converted to VOIP using Polycom 550 phones and an asterisk server.
The client is accustomed to viewing if other users in the office are on the phone before transferring calls (generally they can all assist the caller if needed, but prefer to transfer to the person's usual contact if available.)
The problem is that with the polycom phones, unlike their old phone system, there are no lights showing which users are on the phone.
Is there a way to do this with polycom phones? can I add a display module and have it show other channel status?
Is there a softphone with this capability? Is there an application that can watch the server and display to the end users which sip phones are currently in use?
thanks for any help,