English is not my native language.
I have a problem, I need helpness about Attended calls... so, when I push the " *2ext " the Redirect function does that a voice say me something and hangup mi call, "*2ext" is unknow to my call center :(
When I use "PlayDTMF" function this functionality to transfer to another extention but it's Not Attended call because I can't speak with the person who I will transfer the call, the call is sent to the other person directly(not attended call)... Do u know what function can help me?...
I have a call center (web interface) with a numeric keyboard to this functionality.
Please help me, it is important to me!
Thanks a lot