My problem is that I cannot get IP320 and IP550 MWi message lamp indicator working. I have searched forums, read articles, trialed large number of settings without luck. Articles include
SureTeQ Polycom Setup Guide
But I cannot find a solution, perhaps you can help.
First of all I have the following setup in the Asterisk (I am using Elastix 1.5.2-2) for the messages (under extensions):
Voicemail password: 813
Email address: firstname.lastname@example.org
VM Context: default
My IP550 has the following config for the MWi
<mwi msg.mwi.1.subscribe="" msg.mwi.1.callBackMode="contact" msg.mwi.1.callBack="*97"
msg.mwi.2.subscribe="" msg.mwi.2.callBackMode="registration" msg.mwi.2.callBack=""
I have also trialed setting in the sip.cfg
My IP550 has SIP 3.1.3.0439, and IP320 SIP SIP 3.1.3.0439
When I press the message button on the phone, the phone connects to the Asterisk voicemail and after entering the password 813 I can listen the new messages. When experimenting the settings
msg.mwi.1.callBack="*97" setting seems to define the phone number for this button, but then why this setting would be under mwi section on the Polycom phones?
Has anyone ady ideas or configuration examples? Must be something simple that I have got wrong. I am not sure how the Poycom SIP phone accesses the voicemail on asterisk, using SIP profile. Does my setting need some other voicemail box address and password?
Thank you very much.