i have configured a dial plan in which i need that when a call comes to extention user should hear "main-menu" version of asterisk is,
exten => 2000,1,Dial(Sip/2000)
exten => 2000,2,Answer()
exten => 2000,3,Background(main-menu)
exten => 2000,4,WaitExten(5)
the problem is that when call comes it answers but backgroup main menu dosent play,for test purpose i had done
exten => 2000,3,Background(hello-world)
i am able to hear hello world but not able to hear main menu.