I'd like to know which open source predictive dialers are commonly used. For now I heard from:
- vicidial (we are using vicidial)
- elastix (only auto-dialer???)
- shady dial
What about a comparison, pros and cons etc.? What are you using, what experiences do you have with the dialers mentioned above?
Vicidial seems to have the most features, hence complex. We were looking for a slim predictive dialer with a lot of features, including ratios, campaigns, loggin and much more. But we don't really need the GUI stuff. Therefore we emulate the agent GUI with C programs ;)
Any thoughts highly appreciated.