CDR log question

pingusman
Joined: Thu 25 of Mar, 2010

Re: CDR log question

Posted:Mon 29 of Mar, 2010 (15:37 UTC)
no idea ?
pingusman
Joined: Thu 25 of Mar, 2010

CDR log question

Posted:Thu 25 of Mar, 2010 (11:17 UTC)
Hello

I don't understand some lines in the cdr-csv log

Example :

"","5878430290","s","ringroups-custom-2","""0491083000"" <5878430290>","SIP/5878430290-b691c428","SIP/24-081f1de8","Dial","SIP/04&SIP/05&SIP/07&SIP/11&SIP/12&SIP/13&SIP/14&SIP/15&SIP/16&SIP/17&SIP/21&SI","2010-03-22 08:07:29","2010-03-22 08:07:29","2010-03-22 08:10:32",183,183,"ANSWERED","DOCUMENTATION","1269245249.2996",""

"","5878430290","s","ringroups-custom-2","""0148609501"" <5878430290>","SIP/5878430290-b6929558","SIP/24-082559a0","Dial","SIP/04&SIP/05&SIP/07&SIP/11&SIP/12&SIP/13&SIP/14&SIP/15&SIP/16&SIP/17&SIP/21&SI","2010-03-22 08:07:44","2010-03-22 08:07:44","2010-03-22 08:12:45",301,301,"ANSWERED","DOCUMENTATION","1269245264.3002",""

It's 2 call of the same agent
First start at 08:07:29 and stop at 08:10:32
Second start at 08:07:44 and stop at 08:12:45

How is it possible to have 2 calls in same time ?
(agents answers calls one by one in reality)

Thanks