Agents WRAP state does not change

burhankhan
Joined: Fri 21 of Jan, 2011

Agents WRAP state does not change

Posted:Sat 29 of Dec, 2012 (00:49 UTC)
Hi

We are using asterisk 1.4.42 for an inbound call centre. Some times an issue occurs that an agent gets call and after completing the call it goes on wrap state (which we set 5 second) and then he do not return to ready state we have to unpause the agent to get back on ready state.

What would be the cause and how can we remove this issue.


Thanks,