Inbound Call Centre Solutions- Automatic Call Distribution (ACD)

prologixsales
Joined: Thu 09 of Apr, 2015

Inbound Call Centre Solutions- Automatic Call Distribution (ACD)

Posted:Mon 20 of Apr, 2015 (03:11 UTC)
Inbound Call Centre Solutions- Automatic Call Distribution (ACD)

An ACD is a specialized phone system that routes (distributes) incoming calls to teams of agents assigned to various call queues. Queues are simply ordered list of calls to be dispatched to agents. The ACD oversees the process of placing incoming calls into the proper queue, assigning priority to those calls based on various factors (the order of their arrival, the importance of the caller, the urgency of the caller’s situation), and ultimately dispatching those calls to an available agent.

Price starting from as low as INR 899 or $ 14 per seat, per month.

Contact us with your requirement and tailor made solution for your business/ call centre.

Phone-7073214443
Skype- prologix.sales
Email- sales@prologixsystems.com