Database Systems Corp.

Call Center Software
Provider Software Details
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  • Live Monitoring & Real Time Reporting
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Call Center Software Virtual Call Center in the Cloud
  • The Trusted Solution Choice over 550,000 users
  • Blended calls, email, web, chat, video, live tweet
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8x8 Virtual Contact Center
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SafeSoft Call Center Software Call Center Software
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Details

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History

Database Systems Corp. (DSC) provides Call Center Technology products and outsourcing services to a wide range of industries and government organizations. DSC has been in business since 1978 and has developed call center phone systems that automatically broadcast voice messages using voice broadcastingand IVR technology. This autodialer phone system is used both within marketing and sales organizations as well as communities that broadcast emergency messages to its members.

DSC developed one of the first user accessible database management programs called Power which was acquired by Prime Computer in 1979 and was marketed worldwide under the name of Prime Power. DSC continued the development of additional database related products which were embedded in different third party applications.

In 1987, DSC adapted its database management software to develop one of the first general purpose CRM applications called Telemation. During its first few years, Telemation was adopted by major corporations such as Procter & Gamble and American Express. In the 1990's, DSC embedded computer telephony integration phone features within this application. As a result, Verizon Wireless (originally Bell Atlantic) licensed Telemation in 1995 and installed this application in all of it's call centers throughout the US.

During the mid to late 1990's, DSC became actively involved in Y2K conversions. Companies such as TRW, Wells Fargo and State of New Jersey contracted with DSC to perform the analysis and conversion of their data management applications to meet the Year 2000 requirements.

In the 2000's, DSC developed its own line of computer phone systems called the PACER and WIZARD series. These systems combine Intel processors with Dialogic (now Intel) computer telephony boards and Windows PCs and they are currently marketed throughout the US and Canada. DSC opened several automated (agentless) call centers employing this technology, providing clients with automated phone answering services and voice broadcast programs. Microsoft and Pizza Hut are two of its major clients that actively use this service.

DSC next developed a VoiceXML interface within all of its inbound and outbound call center products and services. This was performed to allow access across the internet of any information its clients wished to provide access. In 2006, DSC embarked on its VOIP implementation in conjunction with Aculabs technology.

Database Systems Corp. Products

DSC developed CTI technology including an automatic phone answering system employing IVR and ACD software. Phone systems can answer phones employing both analog and digital phone lines. DSC supports VOIP phone systems and can perform voice broadcasting and autodialing functions on outbound VOIP cards.

DSC provides complete outsourcing services at multiple data centers. These include Interactive voice response (IVR) outsourcing services as well as Voice broadcasting service.

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

VoiceXML Products


Technology


Products


Applications


Services


Emergency Technology


Online User Guides, Demos and Reports


Major Clients

  • American Red Cross
  • AT&T
  • BASF
  • Bayer Polymers
  • Canadian Military
  • ConocoPhillips
  • Corning
  • Diesel (Clothing Line)
  • ING Direct
  • Johns Hopkins University
  • Medtronic
  • Metlife
  • Microsoft Corporation
  • Sara Lee
  • State Of Washington
  • United States Postal Service

Websites


News

  • Microsoft selects Database Systems Corp. to provide emergency notification services. (Microsoft Story)
  • Medtronic selects EasyIVR Call Center and IVR Software For Automated Employee Training. (Medtronic Story)
  • ING DIRECT North America selects Database Systems Corp. to provide voice broadcasting solutions for North American sales force (Sale Management Phone Broadcasting).
  • ConocoPhillips selected Database Systems Corp. to provide Emergency Management IVR services at the DSC outsourcing call center for its Houston headquarters. Emergency notifications are sent to management and response teams in the event of an emergency at its Saudi Arabia oil production centers.

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Created by: pgaz, Last modification: Sun 04 of Sep, 2011 (14:09 UTC) by rkelley


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