8x8 Reviews


8x8 Average User Rating

Based on 29 Reviews



8x8 is a business VoIP provider. Read reviews about 8x8 below or write your own.


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29 Users Reviewed 8x8

Excellent Product-Service-Value

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We have used 8x8 since our office opened and we have rarely had any issues. If we do they are taken care of immediately. We were new into the VOIP world, but love the service and the features we can share with our clients. The ability to be out of the office and still accessible is our greatest option and we love that the fax and voice mails come to our emails as well. For what we pay, we can't beat what we have! The only thing that would make it better is a wireless headset, but that's my issue, not theirs

VP - Park Heights Roofing

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8x8 VOIP phone service has helped propel our company to the next level by ensuring that we could both handle the flexibility needed in this day and age for office and mobile calling as well as the call volume. I highly recommend 8x8 service for their excellent phone service, customer care center and features. Every time I have needed help setting up a feature or creating away messages for vacations or best way to use the auto-attendant, a live personal 8x8 representative has been available to help me quickly and accurately

Agency Owner - review for 8x8

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Amazing product with superior customer service. I have owned an insurance agency for over 25 years and 8x8 has far and away been the best phone service provider we have had. I highly recommend them. Santa Clara Insurance Agen

IT Manager

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8X8 has been the best solution imaginable for our business! We operate seasonally out of multiple locations with seasonal employees. It is extremely easy to set up new lines, re-configure, and very economical. We went from 5-6 different phone carriers to just one service saving us time, technical expertise, and most importantly money. The service from 8X8's technical staff is easy to get a hold of and very knowledgeable about their product. I never hesitate to share my experience with other business people. Thanks 8X8!!

Horrible Customer Service 8x8

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8x8 customer service is not good, expect bills of $60 per month per line and their billing system is horrible. We ran phones for multiple companies and for over two years have had problems downloading the phone statements. You have to go online and get them, they will not send them to you and over the years, there have at least three times that the statements could not be downloaded for several months at a time. Tech service agreed there was a problem each time, but could not produce a statement. They have no problem billing your credit card, and with money in hand, it seems as if your problems are not their problems

Absolutely not!

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Initial phone rates were great and so was the quality for the first year. Everything got progressively worse. I got new phones, new modems that were specially made for 8x8 that did absolutely nothing. Phone bills doubled in about 6 months. Phone calls would fade in and out and I would miss whole parts of the conversations. Features on the phone like the auto attendants would just come off for no reason as would the greetings. I would get voicemails at 7 am that said they were left at 5 pm that evening and nobody could figure out how to fix it?? I was with these people for 5 years and I called to drop a couple extensions and they said I had to give them 30 days notice. When I wanted to drop one of my numbers, that I'd had for years, I was told I had an Early Termination Fee?? I didn't sign a contract with them. They said because they posted it on their website it was the contract. I would warn anybody against signing up with these scammers!

Office Owner and manager for Dr. Long's office - 8x8

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Top Reasons to Drop Your Phone Service in Your Medical Practice If you have the internet in your office you can save a fortune on your phone bill. There is a much better way to utilize your phone in the office and here is how: You can answer phones, block junk calls, fax papers right off of the internet safely. The key is to team up with a company that gives you a Business Associates Agreement. This will cover HIPPA's regulation for Itech in your office for your phone, faxing and answering service. Oh, by the way I have to mention that you can also close your contract with your emergency after hours phone service too. You will not need to ever miss any emergency calls again. The ability to have the calls sent to you any where at any time is now available. Let's take a deeper look at how to save money. It cost a lot for a answering service that may or may not record the messages and phone numbers correctly for you. This is all taken care of because you will hear the message coming in and be able to call directly to the patient any where you are at. Out of town, no problem, at home you are covered. This team will be able to get the message right to your iphone or any other mobile phone thru the app that comes along with your service. I know your thinking it is too complicated and that's is reasonable to think that way at the start. All of our questions were answered by their award wining sales team and tech team when we signed on. Yes, I dropped our local phone company and found the best service for our office. Have I saved a lot from going this route. Yes, many times over. I can also control when to answer the phones so that I can talk with the patients and find out just what they need. It allows for better scheduling for the doctor as well. Love Monday mornings with all of the emergency's hitting your answering machines, I don't have to worry about it at all. I just open the app the night before, review the messages and then go right to my schedule to see where to schedule them in. My dental software is on the cloud and I my new phone service tech support is just as great as my dental software team! If you want your patients to hear certain announcements when they call in you have this feature in the auto attendant. You will not have to pay extra for this feature and in fact you can drop your prerecorded sales message that you have pay for and design your own add for free. Our office likes the fact that we can trail any call that comes in. We are able to print a call list out and call back the patients who don't leave a messages. It has really brought in more revenue when we are out of the office. Patients will not always leave a message on your off hours but they love it when you call them back and say I say, I saw your phone number on our call log what can I do for you! It will bring in more and more costumers for your office and your patients know that your team will call them back! In running the technology in our office, I can say first hand that this team is very capable of running our phone system, hands down. I only choose the top of the line companies to work with because my time is valuable in running our office. Oh, by the way you can down size your staff using this phone system as well. We have a very small staff and I have all of the technology working great in our office! Now, in short here is what you are looking for: Phone, faxing and answering abilities for your office. No more phone bills No more need for emergency answering services 24 Tech support for all your business needs Business Associates Aggreemet for HIPPA compilance No more large overhead cost from your local phone company Ability to block junk calls Ability to use a super great auto attendant that you will never live without it again! Check your messages anywhere Call patients on the go Block Junk Calls and use your phone more wisely There is much more than what I have mentioned above that this team can give you at a price that the phone company can not beat! Don't forget they major in supporting Medical and Dental offices so that is a big plus with this company. Who is the company? It is 8x8.com and your going love being with this team

All fluff, poor substance. -8x8

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10-days into evaluating 8x8... Tech support is ignorant and ill equipped; complete waste of time calling in. Tech support has no clue how to address issues and resolve them. If you don't know how to reboot your computer, they're great help with that. But that's the extent of their problem solving. The online help documents seem -awesome- and complete; a big reason I signed up. But once you start following them you realize they aren't accurate, and a complete waste of time. All fluff, no substance. (I used to run tech support for Microsoft, so I understand the challenges they face. But this is B-A-D, even for MS warm-body in a seat standards) My issues have been basic IMHO - uploading audio files, accessing voice mail from the softphone app, creating a meeting. Almost 4 hours on the phone with -no- solutions provided. Then more time spent in-house figuring out how to hack it into working. Seriously, your time is better spent not calling tech support, they don't know anything more than you do. Tech support is difficult to reach; touch tone hell/long hold times. If your business counts on reliable phone service, you probably are going to want reliable/reachable/effective support. Beware; Sales seemed knowledgeable and friendly. Once signed up, and you move over to tech support, that goes away. Many features promised, have turned into additional purchases. $40/month for my test line, has turned into $70, for basic features. Be warned, not only does it cost more, but the time spent trying to get it to work, is wasted once you find out the reason it didn't work, is because they want to charge your credit card another add-on fee. Softphone app works, but it's buggy. Just little stuff that you can deal with... Rebooting/logging in and out fixes about 1/2 the issues. But if you're running a business, you and your employees, are probably looking for something a little more reliable/easy to use. Not business class. 8x8 features are spot on, they just need to work the bugs out. A few years in, I wonder if that's a priority...? Officially throwing in the towel and moving on to evaluate another VOIP service...sigh

8x8 is at best Incompetent

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Took them over 4 weeks to port my number before I gave up on them. Moving the problem up to supervision only highlighted their intrinsic uncaring incompetence

I will never deal with 8x8 again

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I was very disappointed in my experience with 8x8, and will never do business with them again. To start with, the system did not have some basic features one would expect from any PBX solution. For example, the softphone rings the headset rather than the PC speaker. Thats fine for a call center solution, but not for a work desk where people dont wear their headsets all day long. There were other feature problems as well. I discovered these issues on the first day of use. I tried to work with tech support and sales to work around the problems, but they did not have solutions. So, we cancelled our service the next day. To my surprise, 8x8 did not issue a refund. I had to call to request a refund. After a long wait, they agreed to issue a PARTIAL refund (about 70% of what I paid them) and said I would receive it within 8 days. I called back 3 weeks later because I had still not received my refund. Another long wait, and finally the representative, Jessica, told me she would look into it. I have yet to receive any refund. Some companies are poorly run, some have bad products or bad services, and some are dishonest. Based on my experience with 8x8, I believe it to be guilty of the first two. I hope it is not guilty of the third

8x8 Tech and Sales Sides Don't Communicate

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I used 8x8 for 2 years with a former partner for our law firm; sound quality and pricing okay for our 6 lines, but service issues *always* took much longer to address than they should have and often required multiple calls to 8x8's tech and/or sales lines. Two months ago, I began my own firm and wanted to take my two phone lines (the ones listed on business cards) to a new, separate 8x8 account. Seems relatively simple to take 2 lines out of an existing 8x8 account and create a new account, no? NO. It is now two months later and ONLY TODAY was the full migration of my account information and numbers completed. In the interim, I have had to deal with 3 sales reps and 2 tech reps for a total of over 6 hours on the phone to 8x8 between me and my assistant. The tech guys blamed sales for not "properly documenting" what I wanted. The sales gals blamed tech for not understanding their terminology. The final determination from 8x8 on why an order placed in November took almost 2 months to execute? "Someone dropped the ball." I blame a lousy corporate culture and management that creates such walls and lack of commonly shared, fundamental knowledge within the organization. Meanwhile, as 8x8 reps were busy pointing fingers at each other, I (1) was being billed on my old account and the new account simultaneously, (2) couldn't get a ring tone on my main business line, (3) had my business number showing up as an area code 10 states away from where I do business, and (4) wasted a lot of time trying to do 8x8's job. If you've read this far, you're probably wondering why I didn't just give up on 8x8 and take my business elsewhere. At each step in the process, I thought *surely* now things would finally get fixed. Don't make the same mistake I made -- avoid 8x8 and go with a more reliable and better-managed VOIPs

The Best!

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This is third VOIP service I depend on completely for all my home phone conneciton. The other ones doesn't even come close to what 8x8 can deliver. This is the only way to go if you need reliable, economical service that you must depend on day after day

8x8 Works Great

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We've been using 8x8 for over a year now and I feel it's time I left them a review. The best way to put it is that I have no complaints because the service does everything it is supposed to do, is rarely ever "down", and we get all of this at a great price compared to what we were paying before. My favorite feature is the way 8x8 integrates with your mobile phone. I can make calls using their app on my mobile phone and it will show up as my office number in the caller ID of the person I'm calling, which is great when I am out of the office. If you're looking for solid, inexpensive phone service with great features that just works, go with 8x8

8x8: Completely Satisfied

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I recently put 8x8's virtual office on my android and have been completly satisifed with the service. I get clear voice calls and get great range on my wireless network, I am also pleased with the answering system and the easy accessability to 8x8's great customer care. I would definately recommend this service to anyone in need of a fast, reliable phone service

RAVING 8X8 FAN!

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First, if you want a complete communications solution, I highly recommend 8x8! We are an IT consulting firm, Managed Service Provider, and we started using 8x8 about 2 years ago and haven't had any issues at all. From the beginning, I cant say enough how great their support is. The entire process was an extremely pleasant one. There was no pressure sales tactics from my sales rep. Shipment was very quick and everything arrived neatly packed. The installation was simple and easy; so easy, my 10 year old could have done it. If you need any help, the support is quick, courteous and they speak to you in terms that you can understand! I have called for help on a number of occasions and theyve never let me down. They have many options for phones and in different price ranges. They are all solid and have so many features such as web conferencing, Internet faxing, smartphone integration, softphone for your computer, reporting and an online dashboard that gives you total control over your entire phone system. One of my favorite features is getting voicemails in your email and smart phone. Most of my team is on the road quite a bit so whenever a client calls our desk phones, we wouldnt know about it until we were back in the office. With 8x8, we are notified within seconds if a client calls us in the office and leaves a message. Theres even a feature that allows you to dial multiple phone numbers, like your cell and/or home number, then the person would say their name and allow you to screen the call so you can make the decision if you want to take the call or forward it to voicemail. My number one concern was voice quality, and over the last two years I am extremely pleased to say that we havent had any issues. In fact, weve had so much success over the last couple of years that we have recently signed on as a partner and are now offering the 8x8 services to all of our clients. I highly recommend 8X8! RAVING 8X8 FAN

Love 8x8

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Love 8x8. We have been using them for almost two years. They have great customer service and account managers. The system is cost effective and has improved our daily oerations tremendously. The installation process was seamless. They are always adding new equipment and features, such as mobile apps and cordless phones that have increased our company's productivity. I would highly recommend 8x8

8x8: Legendary Support

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We have been using 8x8 for 4 months now and have not had any issues. Moved from another VoIP provider that had little to zero support. 8x8 has tons of features included in the standard price including smartphone app, softphone, auto-attendant. The voice quality has not been an issue and would reccomend it to anyone looking for an enterprise class product at a small business price

8x8: Amazing Service!! Great Features!! Nice Phones!!!

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After weeks of extensive research and trying out VOIP providers, this is the only VOIP provider with the best quality system. Customer service is great..they even help you set it up Amazing voice quality...HD Quality Voic

8x8 has lost its ethics and lost its way

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I have been a customer since 2005, when 8x8 was still calling itself packet8. I was a very happy one for years. As you will see below, 8x8 has lost its ethics and lost it way as a service oriented company. I steered business to 8x8 and have even had personal service from the CEO because they were so small when I started. Over the last several years, they have not stayed price competitive, but I was fine with that because I had a happy history with the company. Then they overcharged a non profit I recommended them to by a significant amount. I had to get involved and fight them on it, finally involving the CEO directly. The billing was reversed, but they would not make a commitment that this would never happen again since they believed they were in the right. I had the non-profit close the account. After that, it was discovered that 8x8 harvested email addresses of every person ever invited to a virtual meeting by that non-profit and has been constantly spamming all of those people ever since. Two honey pot addresses for the non-profit's invitations receive 5 or more offers per week written in a mail merge to "[undisclosed person]". I complained to the company multiple times and they will not explain this unethical behavior nor change it. This time the CEO has not responded. As a result, I am canceling my account today. I have written the people being spammed to apologize and suggested that they file CANSPAM complaints since almost all are in the USA. After a review of options, I will prepay two year with a vendor which is $6.21 per month plus CA tax. 8x8 has lost its ethics, and lost its way. I am so upset that it was painful to give them a 4 star rating for features, and 3's for sound and reliability, but those are 1 assessments. Ethics is a non-negotiable for me, so the last two items actually bring my overall rating to less than half a star if I had the opportunity to assess the organization as a whole

8x8 Full Service Provider

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The installation process was not as smooth as we had hoped, but it did nto affect us as we had our old phone systeme in place until the new system came up. At first we thought it might vbe 8x8 quality issues, but we found out after they recommended to us to get a $100 router that prioritizes voice packets the service and quality was great. We have come to learn that the quality provided by 8x8 is great and as soon as we learned that we had to prioritize packets in our router that was a simple setting we were quite happy. andnbsp

8x8 Customer Review

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The quality of Packet 8 service is as good and perhaps even better than regular phone service, and definitely much better than mobile service. I have called a wide range of differenty phone numbers around the world and never had any problems. Furthermore, I have taken the unit with me to Russia and used it from Moscow to place calls to Britain and the United States and have enjoyed the same high quality connections from Moscow as from here in Seattle. And a colleague now has a Packet 8 phone in London and is using it for international calling all around the world, also without any problems. One of the best things about Packet 8 is the savings! Unlike regular phone service, I am not paying massive surcharges in taxes to my local city and state and federal government. There is just one, single 3% federal tax

8x8 - Voip Provider Review

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My Packet8 experience has been absolutely wonderful so far. When I received my Uniden 1868P VoIP Internet Phone adapter/telephone combo device, I was able to install it in minutes due to the excellent instructions that were enclosed. After making the necessary cable connections, I lifted the receiver, dialed the special code that was provided, and had an email confirming my activation within minutes. I made my first "live" internet phone call within 15 minutes of unpacking the adapter. As an IT professional, I have installed hundreds of new hardware devices and have never experienced a setup as quick and easy as this one

8x8 Voip Customer Review

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I have been using 8x8 voip for over a year and it has been an excellent second phone line for my home business. I can forward calls to my cell, both ring. if I'm home, I pick up the 8x8 phone. If out and about, I pick up the cell. Overall, a great service that I am really happy to have

8x8 Voip

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8x8, inc. is a great and easy way to enter into the world of Voice Over IP. It is very easy to set up, simple to use, and a great money saver. Previously I was trapped in a nightmare of porting my phone numbers and then being disconnected however, 8x8, inc. was very helpful throughout the whole process of getting things straightened out and corrected. Thank you 8x8

8x8 Voip Provider

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After doing a lot of research on VOIP providers I chose 8x8 Inc. Due to problems with my ISP, I have had very extensive dealings with their tech support. Hands down, 8x8 are the best that I have ever dealt with throughout the many, many years being in this industry. They did everything they could to make this successful for us and also taught me a lot about broadband technology at the same time. Good Company with Good Service. I am sticking with 8x8 Inc

8x8 Business Voip Service

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I have a busy insurance agency- 6 phones, switched from Qwest to 8x8 and couldn't be happier. I had a small issue with our initial configuration but the tech support people were available, easy to work with, and got me up and running quickly. The features we got have been invaluable to my business. I would recommend them to anyone that has a good net connection

8x8: wonderful customer support

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As the owner of a small business, I have locations in other parts of the U.S. and canada. We all needed to have the same toll free number, just have different extensions...we tried with another VoIP provider and it was awful. We had their service and phones for 9 days. The phones were only operable 1 day out of the 9. 8 x 8 offers a full service business solution with the most cost effective way. The features that they offer are second to none. I would never go back to anyone else again, for our business phones. The customer support here is wonderful. We had a problem with one phone in a satellite office that also has vonage, the tech support walked through every step for an employee to restart everything and plug everything in and provide him with the correct IP address and within a half an hour, he was up and running. We are very very pleased for the decision that we made to come to 8 x 8.

8x8 saved me money

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I am so happy that I moved to 8x8 because my service has been great and my telecommunications costs have gone way down. I am a contractor and I love the follow me and other features that I got for free. I signed up and they had a special going for free installation, not really sure what installation was because they just shipped my preprogrammed phones and I plugged them in and everything worked, but it was free. I also got a phone for my house and if no one answers at the office it rings on my home phone. I love it

8x8 Voip Phones Service is Good

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I moved my small business of 12 phones to them two months ago and I have had a great experience. Their customer service helped us with a seamless install and transition and the phone quality has been superb. We have new polycom 550 phones and the hi def sound is great. Best of all is our overall telecom costs have gone down by almost half



8x8 is a well known VoIP (Voice over IP) service provider that stands out among its peers as a company with integrity and respect for its customers. With a heavy emphasis on customer satisfaction and ease of use, 8x8 employees do everything they can to make sure that their tailored VoIP packages for businesses around the world are well maintained and functioning smoothly.

At the core of 8x8's business practices are their quality assurance programs. With all US based call customer care centers for email, instant messaging, and phone services they have put forth quite a bit of effort to prove that their customers are the number one priority. Ensuring that customers are content and well taken care of, the ultimate goal is for the consumer to not have any concerns with their VoIP service. This is evident by one of their customer statements claiming "Our 8x8 phone system is kind of invisible because it just works. 8x8 is exceedingly reliable - no care or feeding required!" With enormous corporate customers like McDonalds and Allstate Insurance, 8x8 has shown they offer a terrific service at a reasonable cost that can be counted on when it matters.

An emphasis on customer care and quality service would mean nothing without a reliable product that is easy to use, and 8x8 delivers. As a company providing a professional service, they've gone above and beyond by ensuring customers don't have to worry about anything other than their own business. With the entire bundle of different applications combined into one simple suite, available as apps for most smart phones or tablets, they have done everything possible to make sure access to their VoIP service is wide ranging and simple.

With a healthy combination of philosophies regarding customer care over multiple arenas, pricing methods are always a major concern for businesses looking for effective methods of communication. 8x8 looks at pricing a little differently when compared to other VoIP providers. Rather than have a set list of packages available with set prices and terms, 8x8 wants to work with the potential customer to ensure they get what they need at a price they can be happy with. The needs of every business are different, and once again the customer care aspects that 8x8 focuses on play a huge roll in how bundles are priced. With the ability for a customer to scale their services in real time to suit their situation lets them tailor precisely the package that works for them. This is a huge difference from most other providers, most of whom have set prices and strict limits or rules to adhere to.

The purchasing of a VoIP service, no matter how pleasant the experience might have been, would be a completely useless gesture if the service did not function properly. Boasting a 99.997% uptime, 8x8 works very hard to create and maintain a sustainable business model in terms of getting the customer what they want exactly when they want it. Combined with an enormous dedication to ensure secure communications, 8x8 has the ability to cater to any types of clients. If a business working with the government is in need of a communications service, their safety and security needs are of paramount importance. 8x8 has security at the forefront of their priorities, being the only company that meets both the Federal Information Processing Standard (FIPS 140-2) and Federal Information Security Management Act standards. By doing everything possible to protect customer information and communication, their VoIP servers are over qualified in terms of privacy and security.

If any company looking for a new VoIP provider and willing to do a bit of trial and error, 8x8 offers a free 30 day trial. This trial gives general features and will help guide potential customers on their way to finding exactly what solution 8x8 has to offer to the customers needs.

For customers looking for a basic virtual phone service, here are a few perks available:
  • Business and SMS texting
  • Instant messaging
  • Voicemail to email notifications
  • Online call management
  • Apps for Android, iPhone, and iPad
  • US-based support

Going one tier up, the Virtual Office Pro service has a bit more to offer for a negligibly higher price, including all of those available to the basic phone systems service:
  • Web conferencing with video
  • Internet faxing
  • Call recording

The above list is a small showcase of all of the most commonly used features, but there are significantly more available for custom orders to suit the needs of the customer. It can't be emphasized enough that 8x8 wants to work with their customers to make sure they get what they need without having to pay extra for unused features. And if a feature comes to mind after the initial order is placed, adding additional lines or features on the fly is a breeze.

While packaged items seem to take a backseat to custom tailored solutions to potential customers communication needs, 8x8 does also offer general outlines for packages that can be tinkered with.

Unlimited Virtual Office

The unlimited virtual office plan is exactly as the name suggests; a plan offering unlimited interaction between users in a multitude of countries. While not all features of this plan are truly unlimited, this package seems to be the best overall deal for business that have international affiliates in a select few locations.

Metered Extension Plans

For the more cost-wary consumers, the metered extension plan exists offer a fair amount of minutes between The United States and Canada. This method ensures communication is available on demand but not in overwhelming amounts.

Global Extension Plans

With so many businesses and smaller studios having an international presence, the global extension plan could be an optimal choice. With access to over 40 international destination plans, this package is similar to the unlimited virtual office but with a much farther reach and the addition of international calling.

Overall, 8x8 is leaps and bounds ahead of its competitors in that it realizes each customer has their own specific needs. By utilizing different customer service techniques and technical applications, they have hit a very healthy balance of reasonable prices backed up by the theory that their VoIP service should work so well the customer never has to give it any thought.

See also

8x8 is a well known VoIP (Voice over IP) service provider that stands out among its peers as a company with integrity and respect for its customers. With a heavy emphasis on customer satisfaction and ease of use, 8x8 employees do everything they can to make sure that their tailored VoIP packages for businesses around the world are well maintained and functioning smoothly.

At the core of 8x8's business practices are their quality assurance programs. With all US based call customer care centers for email, instant messaging, and phone services they have put forth quite a bit of effort to prove that their customers are the number one priority. Ensuring that customers are content and well taken care of, the ultimate goal is for the consumer to not have any concerns with their VoIP service. This is evident by one of their customer statements claiming "Our 8x8 phone system is kind of invisible because it just works. 8x8 is exceedingly reliable - no care or feeding required!" With enormous corporate customers like McDonalds and Allstate Insurance, 8x8 has shown they offer a terrific service at a reasonable cost that can be counted on when it matters.

An emphasis on customer care and quality service would mean nothing without a reliable product that is easy to use, and 8x8 delivers. As a company providing a professional service, they've gone above and beyond by ensuring customers don't have to worry about anything other than their own business. With the entire bundle of different applications combined into one simple suite, available as apps for most smart phones or tablets, they have done everything possible to make sure access to their VoIP service is wide ranging and simple.

With a healthy combination of philosophies regarding customer care over multiple arenas, pricing methods are always a major concern for businesses looking for effective methods of communication. 8x8 looks at pricing a little differently when compared to other VoIP providers. Rather than have a set list of packages available with set prices and terms, 8x8 wants to work with the potential customer to ensure they get what they need at a price they can be happy with. The needs of every business are different, and once again the customer care aspects that 8x8 focuses on play a huge roll in how bundles are priced. With the ability for a customer to scale their services in real time to suit their situation lets them tailor precisely the package that works for them. This is a huge difference from most other providers, most of whom have set prices and strict limits or rules to adhere to.

The purchasing of a VoIP service, no matter how pleasant the experience might have been, would be a completely useless gesture if the service did not function properly. Boasting a 99.997% uptime, 8x8 works very hard to create and maintain a sustainable business model in terms of getting the customer what they want exactly when they want it. Combined with an enormous dedication to ensure secure communications, 8x8 has the ability to cater to any types of clients. If a business working with the government is in need of a communications service, their safety and security needs are of paramount importance. 8x8 has security at the forefront of their priorities, being the only company that meets both the Federal Information Processing Standard (FIPS 140-2) and Federal Information Security Management Act standards. By doing everything possible to protect customer information and communication, their VoIP servers are over qualified in terms of privacy and security.

If any company looking for a new VoIP provider and willing to do a bit of trial and error, 8x8 offers a free 30 day trial. This trial gives general features and will help guide potential customers on their way to finding exactly what solution 8x8 has to offer to the customers needs.

For customers looking for a basic virtual phone service, here are a few perks available:
  • Business and SMS texting
  • Instant messaging
  • Voicemail to email notifications
  • Online call management
  • Apps for Android, iPhone, and iPad
  • US-based support

Going one tier up, the Virtual Office Pro service has a bit more to offer for a negligibly higher price, including all of those available to the basic phone systems service:
  • Web conferencing with video
  • Internet faxing
  • Call recording

The above list is a small showcase of all of the most commonly used features, but there are significantly more available for custom orders to suit the needs of the customer. It can't be emphasized enough that 8x8 wants to work with their customers to make sure they get what they need without having to pay extra for unused features. And if a feature comes to mind after the initial order is placed, adding additional lines or features on the fly is a breeze.

While packaged items seem to take a backseat to custom tailored solutions to potential customers communication needs, 8x8 does also offer general outlines for packages that can be tinkered with.

Unlimited Virtual Office

The unlimited virtual office plan is exactly as the name suggests; a plan offering unlimited interaction between users in a multitude of countries. While not all features of this plan are truly unlimited, this package seems to be the best overall deal for business that have international affiliates in a select few locations.

Metered Extension Plans

For the more cost-wary consumers, the metered extension plan exists offer a fair amount of minutes between The United States and Canada. This method ensures communication is available on demand but not in overwhelming amounts.

Global Extension Plans

With so many businesses and smaller studios having an international presence, the global extension plan could be an optimal choice. With access to over 40 international destination plans, this package is similar to the unlimited virtual office but with a much farther reach and the addition of international calling.

Overall, 8x8 is leaps and bounds ahead of its competitors in that it realizes each customer has their own specific needs. By utilizing different customer service techniques and technical applications, they have hit a very healthy balance of reasonable prices backed up by the theory that their VoIP service should work so well the customer never has to give it any thought.

See also

Created by: admin, Last modification: Thu 11 of Jun, 2015 (19:12 UTC)
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