8x8 Reviews

8x8 is a well known VoIP (Voice over IP) service provider that stands out among its peers as a company with integrity and respect for its customers. With a heavy emphasis on customer satisfaction and ease of use, 8x8 employees do everything they can to make sure that their tailored VoIP packages for businesses around the world are well maintained and functioning smoothly.

At the core of 8x8's business practices are their quality assurance programs. With all US based call customer care centers for email, instant messaging, and phone services they have put forth quite a bit of effort to prove that their customers are the number one priority. Ensuring that customers are content and well taken care of, the ultimate goal is for the consumer to not have any concerns with their VoIP service. This is evident by one of their customer statements claiming "Our 8x8 phone system is kind of invisible because it just works. 8x8 is exceedingly reliable - no care or feeding required!" With enormous corporate customers like McDonalds and Allstate Insurance, 8x8 has shown they offer a terrific service at a reasonable cost that can be counted on when it matters.

An emphasis on customer care and quality service would mean nothing without a reliable product that is easy to use, and 8x8 delivers. As a company providing a professional service, they've gone above and beyond by ensuring customers don't have to worry about anything other than their own business. With the entire bundle of different applications combined into one simple suite, available as apps for most smart phones or tablets, they have done everything possible to make sure access to their VoIP service is wide ranging and simple.

With a healthy combination of philosophies regarding customer care over multiple arenas, pricing methods are always a major concern for businesses looking for effective methods of communication. 8x8 looks at pricing a little differently when compared to other VoIP providers. Rather than have a set list of packages available with set prices and terms, 8x8 wants to work with the potential customer to ensure they get what they need at a price they can be happy with. The needs of every business are different, and once again the customer care aspects that 8x8 focuses on play a huge roll in how bundles are priced. With the ability for a customer to scale their services in real time to suit their situation lets them tailor precisely the package that works for them. This is a huge difference from most other providers, most of whom have set prices and strict limits or rules to adhere to.

The purchasing of a VoIP service, no matter how pleasant the experience might have been, would be a completely useless gesture if the service did not function properly. Boasting a 99.997% uptime, 8x8 works very hard to create and maintain a sustainable business model in terms of getting the customer what they want exactly when they want it. Combined with an enormous dedication to ensure secure communications, 8x8 has the ability to cater to any types of clients. If a business working with the government is in need of a communications service, their safety and security needs are of paramount importance. 8x8 has security at the forefront of their priorities, being the only company that meets both the Federal Information Processing Standard (FIPS 140-2) and Federal Information Security Management Act standards. By doing everything possible to protect customer information and communication, their VoIP servers are over qualified in terms of privacy and security.

If any company looking for a new VoIP provider and willing to do a bit of trial and error, 8x8 offers a free 30 day trial. This trial gives general features and will help guide potential customers on their way to finding exactly what solution 8x8 has to offer to the customers needs.

For customers looking for a basic virtual phone service, here are a few perks available:
  • Business and SMS texting
  • Instant messaging
  • Voicemail to email notifications
  • Online call management
  • Apps for Android, iPhone, and iPad
  • US-based support

Going one tier up, the Virtual Office Pro service has a bit more to offer for a negligibly higher price, including all of those available to the basic phone systems service:
  • Web conferencing with video
  • Internet faxing
  • Call recording

The above list is a small showcase of all of the most commonly used features, but there are significantly more available for custom orders to suit the needs of the customer. It can't be emphasized enough that 8x8 wants to work with their customers to make sure they get what they need without having to pay extra for unused features. And if a feature comes to mind after the initial order is placed, adding additional lines or features on the fly is a breeze.

While packaged items seem to take a backseat to custom tailored solutions to potential customers communication needs, 8x8 does also offer general outlines for packages that can be tinkered with.

Unlimited Virtual Office

The unlimited virtual office plan is exactly as the name suggests; a plan offering unlimited interaction between users in a multitude of countries. While not all features of this plan are truly unlimited, this package seems to be the best overall deal for business that have international affiliates in a select few locations.

Metered Extension Plans

For the more cost-wary consumers, the metered extension plan exists offer a fair amount of minutes between The United States and Canada. This method ensures communication is available on demand but not in overwhelming amounts.

Global Extension Plans

With so many businesses and smaller studios having an international presence, the global extension plan could be an optimal choice. With access to over 40 international destination plans, this package is similar to the unlimited virtual office but with a much farther reach and the addition of international calling.

Overall, 8x8 is leaps and bounds ahead of its competitors in that it realizes each customer has their own specific needs. By utilizing different customer service techniques and technical applications, they have hit a very healthy balance of reasonable prices backed up by the theory that their VoIP service should work so well the customer never has to give it any thought.

See also

8x8
8x8 Average User Rating

Based on 41 Reviews

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8x8 is a business VoIP provider. Read reviews about 8x8 below or write your own.


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41 Users Reviewed 8x8

Horrible Customer Service 8x8

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The telephone system does work and sound quality is good if you have blazing fast internet.

The Bad:

Very expensive, poor customer service/tech support. Billing statements are a pain to access if available at all.

8x8 customer service is not good, expect bills of $60 per month per line and their billing system is horrible. We ran phones for multiple companies and for over two years have had problems downloading the phone statements. You have to go online and get them, they will not send them to you and over the years, there have at least three times that the statements could not be downloaded for several months at a time. Tech service agreed there was a problem each time, but could not produce a statement. They have no problem billing your credit card, and with money in hand, it seems as if your problems are not their problems.

Absolutely not!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price was better than landlines.

The Bad:

Sound quality progressively got worse.

Initial phone rates were great and so was the quality for the first year. Everything got progressively worse. I got new phones, new modems that were "specially made" for 8x8 that did absolutely nothing. Phone bills doubled in about 6 months. Phone calls would fade in and out and I would miss whole parts of the conversations. Features on the phone like the auto attendants would just come off for no reason as would the greetings. I would get voicemails at 7 am that said they were left at 5 pm that evening and nobody could figure out how to fix it?? I was with these people for 5 years and I called to drop a couple extensions and they said I had to give them 30 days notice. When I wanted to drop one of my numbers, that I'd had for years, I was told I had an Early Termination Fee?? I didn't sign a contract with them. They said because they posted it on their website it was the contract. I would warn anybody against signing up with these scammers!!

Office Owner and manager for Dr. Long's office - 8x8

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Phone, faxing and answering abilities for your office. No more phone bills No more need for emergency answering services 24 Tech support for all your business needs Business Associates Agreemet for HIPPA compilance No more large overhead cost from your local phone company Ability to block junk calls Ability to use a super great auto attendant that you will never live without it again! Check your messages anywhere Call patients on the go Block Junk Calls and use your phone more wisely

The Bad:

none

Top Reasons to Drop Your Phone Service in Your Medical Practice If you have the internet in your office you can save a fortune on your phone bill. There is a much better way to utilize your phone in the office and here is how: You can answer phones, block junk calls, fax papers right off of the internet safely. The key is to team up with a company that gives you a Business Associates Agreement. This will cover HIPPA's regulation for Itech in your office for your phone, faxing and answering service. Oh, by the way I have to mention that you can also close your contract with your emergency after hours phone service too. You will not need to ever miss any emergency calls again. The ability to have the calls sent to you any where at any time is now available. Let's take a deeper look at how to save money. It cost a lot for a answering service that may or may not record the messages and phone numbers correctly for you. This is all taken care of because you will hear the message coming in and be a

8x8 is at best Incompetent

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The concept, features, and equipment are right for a small business

The Bad:

The employees are arrogant. You will find they are short on listening skills and you'll have to talk over them to get them to stop blurting and listen. Their employees are like machines, whereby they halt and give up at the first problem they encounter. They absolutely love to shift the blame at first opportunity and leave you with hours to spend resolving any issues on your own. If you like spending hours on simple problems and dogging someone to fix simple things, this is your provider to call.

Took them over 4 weeks to port my number before I gave up on them. Moving the problem up to supervision only highlighted their intrinsic uncaring incompetence.

8x8 Tech and Sales Sides Don't Communicate

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Reasonable pricing

The Bad:

Tech and sales sides of 8x8 constantly pass the buck on hard questions, or on responsibility for problems.

I used 8x8 for 2 years with a former partner for our law firm; sound quality and pricing okay for our 6 lines, but service issues *always* took much longer to address than they should have and often required multiple calls to 8x8's tech and/or sales lines. Two months ago, I began my own firm and wanted to take my two phone lines (the ones listed on business cards) to a new, separate 8x8 account. Seems relatively simple to take 2 lines out of an existing 8x8 account and create a new account, no? NO. It is now two months later and ONLY TODAY was the full migration of my account information and numbers completed. In the interim, I have had to deal with 3 sales reps and 2 tech reps for a total of over 6 hours on the phone to 8x8 between me and my assistant. The tech guys blamed sales for not "properly documenting" what I wanted. The sales gals blamed tech for not understanding their terminology. The final determination from 8x8 on why an order placed in November took almost 2 months to execute? "Someone dropped the ball." I blame a lousy corporate culture and management that creates such walls and lack of commonly shared, fundamental knowledge within the organization. Meanwhile, as 8x8 reps were busy pointing fingers at each other, I (1) was being billed on my old account and the new account simultaneously, (2) couldn't get a ring tone on my main business line, (3) had my business number showing up as an area code 10 states away from where I do business, and (4) wasted a lot of time trying to do 8x8's job. If you've read this far, you're probably wondering why I didn't just give up on 8x8 and take my business elsewhere. At each step in the process, I thought *surely* now things would finally get fixed. Don't make the same mistake I made -- avoid 8x8 and go with a more reliable and better-managed VOIPs.

The Best!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Reliability--they are always there. Support--they are quick and just do what I asked them to do. Price--no one beats their price.

The Bad:

Their international call rate is not the cheapest, but close. None other than that.

This is third VOIP service I depend on completely for all my home phone conneciton. The other ones doesn't even come close to what 8x8 can deliver. This is the only way to go if you need reliable, economical service that you must depend on day after day.

8x8 Works Great

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Prompt customer service, great mobile integration feature to integrate it with your cell phone

The Bad:

We've been using 8x8 for over a year now and I feel it's time I left them a review. The best way to put it is that I have no complaints because the service does everything it is supposed to do, is rarely ever "down", and we get all of this at a great price compared to what we were paying before. My favorite feature is the way 8x8 integrates with your mobile phone. I can make calls using their app on my mobile phone and it will show up as my office number in the caller ID of the person I'm calling, which is great when I am out of the office. If you're looking for solid, inexpensive phone service with great features that just works, go with 8x8.

8x8: Completely Satisfied

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy setup, great customer service, great price.

The Bad:

I have not found any cons with the 8x8 service.

I recently put 8x8's virtual office on my android and have been completly satisifed with the service. I get clear voice calls and get great range on my wireless network, I am also pleased with the answering system and the easy accessability to 8x8's great customer care. I would definately recommend this service to anyone in need of a fast, reliable phone service.

RAVING 8X8 FAN!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy Setup, Great tech support, tons of features and at a great price!

The Bad:

None noted!

Love 8x8

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer Service is remarkable. The new cordless phones are a great addition.

The Bad:

Love 8x8. We have been using them for almost two years. They have great customer service and account managers. The system is cost effective and has improved our daily oerations tremendously. The installation process was seamless. They are always adding new equipment and features, such as mobile apps and cordless phones that have increased our company's productivity. I would highly recommend 8x8.

8x8: Legendary Support

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Reliable Service, Great Feature Set, Legendary Support

The Bad:

We have been using 8x8 for 4 months now and have not had any issues. Moved from another VoIP provider that had little to zero support. 8x8 has tons of features included in the standard price including smartphone app, softphone, auto-attendant. The voice quality has not been an issue and would reccomend it to anyone looking for an enterprise class product at a small business price.

8x8: Amazing Service!! Great Features!! Nice Phones!!!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great Features! It comes with all the features for one price. The sound quality if amazing...always reliable. I have tried other VOIP companies and their servers go down...this is the only company that has always been up. Really nice phones I got my order the next day..i was setup and working with 16 phones in 1 hour. The back end control is great..i can keep track of everything

The Bad:

I have not had a single issue yet.

After weeks of extensive research and trying out VOIP providers, this is the only VOIP provider with the best quality system. Customer service is great..they even help you set it upAmazing voice quality...HD Quality Voice

8x8 has lost its ethics and lost its way

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Established Provider US Based Customer Service

The Bad:

Company harvested emails of my customers and is spamming them. Company double charges ports on web meetings, making a 15 port account receive overage chares with as few as 8 participants. Price is 3x other options. I was a customer in their first six months in the VOIP business in 2005 and have rejected them because of the deterioration of ethics and service I experienced, and that the people I recommended 8x8 to experienced.

I have been a customer since 2005, when 8x8 was still calling itself packet8. I was a very happy one for years. As you will see below, 8x8 has lost its ethics and lost it way as a service oriented company. I steered business to 8x8 and have even had personal service from the CEO because they were so small when I started. Over the last several years, they have not stayed price competitive, but I was fine with that because I had a happy history with the company. Then they overcharged a non profit I recommended them to by a significant amount. I had to get involved and fight them on it, finally involving the CEO directly. The billing was reversed, but they would not make a commitment that this would never happen again since they believed they were in the right. I had the non-profit close the account. After that, it was discovered that 8x8 harvested email addresses of every person ever invited to a virtual meeting by that non-profit and has been constantly spamming all of those people ever since. Two honey pot addresses for the non-profit's invitations receive 5 or more offers per week written in a mail merge to "[undisclosed person]". I complained to the company multiple times and they will not explain this unethical behavior nor change it. This time the CEO has not responded. As a result, I am canceling my account today. I have written the people being spammed to apologize and suggested that they file CANSPAM complaints since almost all are in the USA. After a review of options, I will prepay two year with a vendor which is $6.21 per month plus CA tax. 8x8 has lost its ethics, and lost its way. I am so upset that it was painful to give them a 4 star rating for features, and 3's for sound and reliability, but those are true assessments. Ethics is a non-negotiable for me, so the last two items actually bring my overall rating to less than half a star if I had the opportunity to assess the organization as a whole.

8x8 Full Service Provider

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Service Price Features

The Bad:

Needed to purchase a new router to set voice priority, but that is a good idea for any Voip provider as it makes quality much better.

The installation process was not as smooth as we had hoped, but it did nto affect us as we had our old phone systeme in place until the new system came up. At first we thought it might vbe 8x8 quality issues, but we found out after they recommended to us to get a $100 router that prioritizes voice packets the service and quality was great. We have come to learn that the quality provided by 8x8 is great and as soon as we learned that we had to prioritize packets in our router that was a simple setting we were quite happy.

8x8 Customer Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

No massive surcharges like regular phone service Excellent price for unlimited calls to most of Europe

The Bad:

The quality of Packet 8 service is as good and perhaps even better than regular phone service, and definitely much better than mobile service.I have called a wide range of differenty phone numbers around the world and never had any problems.Furthermore, I have taken the unit with me to Russia and used it from Moscow to place calls to Britain and the United States and have enjoyed the same high quality connections from Moscow as from here in Seattle. And a colleague now has a Packet 8 phone in London and is using it for international calling all around the world, also without any problems.One of the best things about Packet 8 is the savings! Unlike regular phone service, I am not paying massive surcharges in taxes to my local city and state and federal government. There is just one, single 3% federal tax.

8x8 - Voip Provider Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Installation is so simple that I truly believe anyone can do it!

The Bad:

My Packet8 experience has been absolutely wonderful so far. When I received my Uniden 1868P VoIP Internet Phone adapter/telephone combo device, I was able to install it in minutes due to the excellent instructions that were enclosed. After making the necessary cable connections, I lifted the receiver, dialed the special code that was provided, and had an email confirming my activation within minutes. I made my first "live" internet phone call within 15 minutes of unpacking the adapter. As an IT professional, I have installed hundreds of new hardware devices and have never experienced a setup as quick and easy as this one.

8x8 Voip Customer Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

inexpensive, good tech support

The Bad:

I have been using 8x8 voip for over a year and it has been an excellent second phone line for my home business. I can forward calls to my cell, both ring. if I'm home, I pick up the 8x8 phone. If out and about, I pick up the cell. Overall, a great service that I am really happy to have!

8x8 Voip

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great C.S. Easy setup

The Bad:

8x8, inc. is a great and easy way to enter into the world of Voice Over IP. It is very easy to set up, simple to use, and a great money saver. Previously I was trapped in a nightmare of porting my phone numbers and then being disconnected however, 8x8, inc. was very helpful throughout the whole process of getting things straightened out and corrected. Thank you 8x8!

8x8 Voip Provider

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Offer a choice of an unlimited monthly plan or an unlimited yearly plan

The Bad:

None as of yet

After doing a lot of research on VOIP providers I chose 8x8 Inc. Due to problems with my ISP, I have had very extensive dealings with their tech support. Hands down, 8x8 are the best that I have ever dealt with throughout the many, many years being in this industry. They did everything they could to make this successful for us and also taught me a lot about broadband technology at the same time. Good Company with Good Service. I am sticking with 8x8 Inc!

8x8 Business Voip Service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Spectacular features

The Bad:

I have a busy insurance agency- 6 phones, switched from Qwest to 8x8 and couldn't be happier. I had a small issue with our initial configuration but the tech support people were available, easy to work with, and got me up and running quickly. The features we got have been invaluable to my business. I would recommend them to anyone that has a good net connection!

8x8: wonderful customer support

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The quality of the phone is much better than the competitor I was with. Sound quality is much better. Customer support is wonderful. Much more user friendly than the other companies equipment. The features that 8 x 8 offers are second to none.

The Bad:

Have a hard time getting a hold of my rep. I ordered a headset to go with my phone, but no one really knew which headset it took. When I got it, I only got half of it and had to order the other half.

As the owner of a small business, I have locations in other parts of the U.S. and canada. We all needed to have the same toll free number, just have different extensions...we tried with another VoIP provider and it was awful. We had their service and phones for 9 days. The phones were only operable 1 day out of the 9. 8 x 8 offers a full service business solution with the most cost effective way. The features that they offer are second to none. I would never go back to anyone else again, for our business phones. The customer support here is wonderful. We had a problem with one phone in a satellite office that also has vonage, the tech support walked through every step for an employee to restart everything and plug everything in and provide him with the correct IP address and within a half an hour, he was up and running.We are very very pleased for the decision that we made to come to 8 x 8.

8x8 saved me money

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Free Installation price cost savings

The Bad:

I am so happy that I moved to 8x8 because my service has been great and my telecommunications costs have gone way down. I am a contractor and I love the follow me and other features that I got for free. I signed up and they had a special going for free installation, not really sure what installation was because they just shipped my preprogrammed phones and I plugged them in and everything worked, but it was free. I also got a phone for my house and if no one answers at the office it rings on my home phone. I love it.

8x8 Voip Phones Service is Good

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer Service Price

The Bad:

none

I moved my small business of 12 phones to them two months ago and I have had a great experience. Their customer service helped us with a seamless install and transition and the phone quality has been superb. We have new polycom 550 phones and the hi def sound is great. Best of all is our overall telecom costs have gone down by almost half.

I Started of Nervous but it was perfect

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price ease of use

The Bad:

None yet

I was a bit nervous before I took the plunge into VoIP from my local telephone company, but I am glad I did because the service has been great and the features are wonderful. We installed 15 extensions and it went seamlessly as we just plugged them in and they worked. If you want to save money and get more features to help your business than I recommend this company,

poor voice quality

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

price, features, ease of use

The Bad:

call quality

Contrary to most of the user comments, our experience with tech support was extraordinary. We did have MAJOR voice problems and they tried like the dickens to fix it. It REALLY was the connection, not them. I did a trace route on the connection and Level3 in San Jose is the problem...probably for most users that is where the problem is since that is the last hop before it goes to their server. Features and price was great, the real problem

voice quality

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

price, features, ease of use

The Bad:

call quality

Contrary to most of the user comments, our experience with tech support was extraordinary. We did have MAJOR voice problems and they tried like the dickens to fix it. It REALLY was the connection, not them. I did a trace route on the connection and Level3 in San Jose is the problem...probably for most users that is where the problem is since that is the last hop before it goes to their server. Features and price was great, the real problem

We love it!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Internet hosted PBX. No expensive equipment to buy.

The Bad:

Can't think of any

We've been using Pakcet8 at ramwebsolutions.com for over 1 year and we love it. It enabled us to move from an office space to working from home. The service is clear and just as reliable as "regular" phone service

Excellent Service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Reliable, transportable

The Bad:

Slightly high price

Great service in every way, but Comcast is offering Voip for lower price in my area. I'm willing to pay a little more for Packet8 right now since it works so well.

Great for small business

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Sound like a big company without the big expense, online management of all extension settings

The Bad:

Lack of a sophisticated online database for troubleshooting problems, getting network tips, etc.

Packet8 was the lower cost solution to our needs. Phone systems for traditional phones lines are expensive, but the Packet8 VOIP service is scaleable as we grow with no technicians required to set up. Great example was when I moved my company to a new office -- all we did was set up the DSL on our computer network and the phones worked immediately. Also great for remote employees working from home who are just another extension in your office no matter where they are geographically -- and you can have them billed directly for their extensions.

Great Service, Unique Offering

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Only company to offer hosted PBX that I know of

The Bad:

Slow customer support

Its great, but they could fix the long hold times for service.

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

saving a ton of money!

The Bad:

customer service could be better

Packet 8 is the best for business and residential VOIP service at the best price

Love Packet8!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Everything about the service...

The Bad:

None...

Packet8 service is excellent all the way around - excellent product, excellent customer service, excellent price. Love it.

Re: 8x8

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Solid service, very solid reliability, phones hardware is great, convenient and price efficient

The Bad:

see "comments" above

Packet8 Virtual OfficeWe have had the service for almost a year and a half. For the most part we are very satisfied. Only three gripes: 1) occasional (very uncommon) digital artifacting during calls (cannot hear the person we're talking to for a second or two); 2) call waiting caller ID causes two short (~2 second) beeps/pauses that cause us to not be able to hear the current conversation momentarily (they say they can turn this off - but then you lose the call waiting caller ID feature); 3) It took a LONG time and a LOT of phone calls with customer service to finally get our outbound caller ID to show up correctly (on the phones of people we're calling).

Re: 8x8

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

cost, quality of calls.

The Bad:

cost, occasional dropped calls, latency issues.

Packet 8We have used packet 8 for close to 2 years now. We have two offices in Phoenix and Tucson and we love having remote extensions in other cities.

Quality of service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price and Virtual PBX

The Bad:

sound quality

sound qaulity is poor. Delays, and echos are main problem

Happy with VOIP

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Low Cost, Full Compliment of Business Class Features, Email copies of voicemails.

The Bad:

No Mac compatible option yet for call management software, slightly clunky web interface, must have high speed access.

We made the switch about 2 years ago. It was not all easy in the early stages as we use high speed wireless for our internet and encountered some hardware/firmware issues early one. However, once those were resolved we have had a fairly good experience. Saved a lot of money and it has enabled us, with a very scattered work crew, to operate with the kind of telephone efficiency you normally could only have gotten from very expensive Centrex type systems.

Our Rep

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Our representative inside Packet8, Marc Levenson, is excellent.

Easy to use

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

am not computer savvy, but I can manage it quite easily. It's very user friendly and the staff are helpful. Kudos to the Sales team, they were always making sure that things were going OK.

Easy to use

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

am not computer savvy, but I can manage it quite easily. It's very user friendly and the staff are helpful. Kudos to the Sales team, they were always making sure that things were going OK.

Business Customer Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

excelent support staff and (training assist in installation/setup)

The Bad:

Unable to make auto attendant answer on 1st ring for non business hours.

Packet 8 staff have bee very helpfull every stepo of the way in helping me understand their system so i can utilize the services i need to their fullest. step by step help in configuring via a phone call and email has been wonderfull the packet8 staff have not missed a beat for me.

Poor quality

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

customer service, echoes, poor website, no fax capability

I've had packet 8 since sunrocket went away and have problems. Constant echoes, dropped calls, days without service. Last week could make calls but not receive them and this was a system wide problem. Contacted customer service a numbrer of times and all they say is must be my ISP or phones. No help at all.

Re: 8x8

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Happy andamp; HappierI've used thhe Packet 8 and i found it average never had big problems with them, however, now i'm using another company that is offering better services, better prices and i can use their service from the PC land line or cell(mobile) i uesd to be Happy andamp; now i'm Verry Happy



8x8 is a well known VoIP (Voice over IP) service provider that stands out among its peers as a company with integrity and respect for its customers. With a heavy emphasis on customer satisfaction and ease of use, 8x8 employees do everything they can to make sure that their tailored VoIP packages for businesses around the world are well maintained and functioning smoothly.

At the core of 8x8's business practices are their quality assurance programs. With all US based call customer care centers for email, instant messaging, and phone services they have put forth quite a bit of effort to prove that their customers are the number one priority. Ensuring that customers are content and well taken care of, the ultimate goal is for the consumer to not have any concerns with their VoIP service. This is evident by one of their customer statements claiming "Our 8x8 phone system is kind of invisible because it just works. 8x8 is exceedingly reliable - no care or feeding required!" With enormous corporate customers like McDonalds and Allstate Insurance, 8x8 has shown they offer a terrific service at a reasonable cost that can be counted on when it matters.

An emphasis on customer care and quality service would mean nothing without a reliable product that is easy to use, and 8x8 delivers. As a company providing a professional service, they've gone above and beyond by ensuring customers don't have to worry about anything other than their own business. With the entire bundle of different applications combined into one simple suite, available as apps for most smart phones or tablets, they have done everything possible to make sure access to their VoIP service is wide ranging and simple.

With a healthy combination of philosophies regarding customer care over multiple arenas, pricing methods are always a major concern for businesses looking for effective methods of communication. 8x8 looks at pricing a little differently when compared to other VoIP providers. Rather than have a set list of packages available with set prices and terms, 8x8 wants to work with the potential customer to ensure they get what they need at a price they can be happy with. The needs of every business are different, and once again the customer care aspects that 8x8 focuses on play a huge roll in how bundles are priced. With the ability for a customer to scale their services in real time to suit their situation lets them tailor precisely the package that works for them. This is a huge difference from most other providers, most of whom have set prices and strict limits or rules to adhere to.

The purchasing of a VoIP service, no matter how pleasant the experience might have been, would be a completely useless gesture if the service did not function properly. Boasting a 99.997% uptime, 8x8 works very hard to create and maintain a sustainable business model in terms of getting the customer what they want exactly when they want it. Combined with an enormous dedication to ensure secure communications, 8x8 has the ability to cater to any types of clients. If a business working with the government is in need of a communications service, their safety and security needs are of paramount importance. 8x8 has security at the forefront of their priorities, being the only company that meets both the Federal Information Processing Standard (FIPS 140-2) and Federal Information Security Management Act standards. By doing everything possible to protect customer information and communication, their VoIP servers are over qualified in terms of privacy and security.

If any company looking for a new VoIP provider and willing to do a bit of trial and error, 8x8 offers a free 30 day trial. This trial gives general features and will help guide potential customers on their way to finding exactly what solution 8x8 has to offer to the customers needs.

For customers looking for a basic virtual phone service, here are a few perks available:
  • Business and SMS texting
  • Instant messaging
  • Voicemail to email notifications
  • Online call management
  • Apps for Android, iPhone, and iPad
  • US-based support

Going one tier up, the Virtual Office Pro service has a bit more to offer for a negligibly higher price, including all of those available to the basic phone systems service:
  • Web conferencing with video
  • Internet faxing
  • Call recording

The above list is a small showcase of all of the most commonly used features, but there are significantly more available for custom orders to suit the needs of the customer. It can't be emphasized enough that 8x8 wants to work with their customers to make sure they get what they need without having to pay extra for unused features. And if a feature comes to mind after the initial order is placed, adding additional lines or features on the fly is a breeze.

While packaged items seem to take a backseat to custom tailored solutions to potential customers communication needs, 8x8 does also offer general outlines for packages that can be tinkered with.

Unlimited Virtual Office

The unlimited virtual office plan is exactly as the name suggests; a plan offering unlimited interaction between users in a multitude of countries. While not all features of this plan are truly unlimited, this package seems to be the best overall deal for business that have international affiliates in a select few locations.

Metered Extension Plans

For the more cost-wary consumers, the metered extension plan exists offer a fair amount of minutes between The United States and Canada. This method ensures communication is available on demand but not in overwhelming amounts.

Global Extension Plans

With so many businesses and smaller studios having an international presence, the global extension plan could be an optimal choice. With access to over 40 international destination plans, this package is similar to the unlimited virtual office but with a much farther reach and the addition of international calling.

Overall, 8x8 is leaps and bounds ahead of its competitors in that it realizes each customer has their own specific needs. By utilizing different customer service techniques and technical applications, they have hit a very healthy balance of reasonable prices backed up by the theory that their VoIP service should work so well the customer never has to give it any thought.

See also

Created by: admin, Last modification: Thu 11 of Jun, 2015 (19:12 UTC)
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