8x8 Reviews

8x8
8x8 Average User Rating

Based on 41 Reviews

8x8 is a business VoIP provider. Read reviews about 8x8 below or write your own.


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41 Users Reviewed 8x8 on www.voipreview.org

All fluff, poor substance. -8x8

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Sales people are friendly.

The Bad:

Far from business class. Tech support is impotent. Software is goofy.

10-days into evaluating 8x8... Tech support is ignorant and ill equipped; complete waste of time calling in. Tech support has no clue how to address issues and resolve them. If you don't know how to reboot your computer, they're great help with that. But that's the extent of their problem solving. The online help documents seem -awesome- and complete; a big reason I signed up. But once you start following them you realize they aren't accurate, and a complete waste of time. All fluff, no substance. (I used to run tech support for Microsoft, so I understand the challenges they face. But this is B-A-D, even for MS warm-body in a seat standards) My issues have been basic IMHO - uploading audio files, accessing voice mail from the softphone app, creating a meeting. Almost 4 hours on the phone with -no- solutions provided. Then more time spent in-house figuring out how to hack it into working. Seriously, your time is better spent not calling tech support, they don't know anything more than you do. Tech support is difficult to reach; touch tone hell/long hold times. If your business counts on reliable phone service, you probably are going to want reliable/reachable/effective support. Beware; Sales seemed knowledgeable and friendly. Once signed up, and you move over to tech support, that goes away. Many features promised, have turned into additional purchases. $40/month for my test line, has turned into $70, for basic features. Be warned, not only does it cost more, but the time spent trying to get it to work, is wasted once you find out the reason it didn't work, is because they want to charge your credit card another add-on fee. Softphone app works, but it's buggy. Just little stuff that you can deal with... Rebooting/logging in and out fixes about 1/2 the issues. But if you're running a business, you and your employees, are probably looking for something a little more reliable/easy to use. Not business class. 8x8 features are spot on, they just need to work the bugs out. A few years in, I wonder if that's a priority...? Officially throwing in the towel and moving on to evaluate another VOIP service...sigh.

8x8 is at best Incompetent

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The concept, features, and equipment are right for a small business

The Bad:

The employees are arrogant. You will find they are short on listening skills and you'll have to talk over them to get them to stop blurting and listen. Their employees are like machines, whereby they halt and give up at the first problem they encounter. They absolutely love to shift the blame at first opportunity and leave you with hours to spend resolving any issues on your own. If you like spending hours on simple problems and dogging someone to fix simple things, this is your provider to call.

Took them over 4 weeks to port my number before I gave up on them. Moving the problem up to supervision only highlighted their intrinsic uncaring incompetence.

I will never deal with 8x8 again

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

None.

The Bad:

Lacks basic functionality (soft phone will not ring PC speaker when phone is in headset mode, voicemails are emailed to ALL hunt group members, etc.). Deceptive marketing practices (30-Day Money-Back Guarantee not yet fulfilled, no promise to refund ALL money), and sales staff doesn't understand product.

8x8 Tech and Sales Sides Don't Communicate

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Reasonable pricing

The Bad:

Tech and sales sides of 8x8 constantly pass the buck on hard questions, or on responsibility for problems.

I used 8x8 for 2 years with a former partner for our law firm; sound quality and pricing okay for our 6 lines, but service issues *always* took much longer to address than they should have and often required multiple calls to 8x8's tech and/or sales lines. Two months ago, I began my own firm and wanted to take my two phone lines (the ones listed on business cards) to a new, separate 8x8 account. Seems relatively simple to take 2 lines out of an existing 8x8 account and create a new account, no? NO. It is now two months later and ONLY TODAY was the full migration of my account information and numbers completed. In the interim, I have had to deal with 3 sales reps and 2 tech reps for a total of over 6 hours on the phone to 8x8 between me and my assistant. The tech guys blamed sales for not "properly documenting" what I wanted. The sales gals blamed tech for not understanding their terminology. The final determination from 8x8 on why an order placed in November took almost 2 months to execute? "Someone dropped the ball." I blame a lousy corporate culture and management that creates such walls and lack of commonly shared, fundamental knowledge within the organization. Meanwhile, as 8x8 reps were busy pointing fingers at each other, I (1) was being billed on my old account and the new account simultaneously, (2) couldn't get a ring tone on my main business line, (3) had my business number showing up as an area code 10 states away from where I do business, and (4) wasted a lot of time trying to do 8x8's job. If you've read this far, you're probably wondering why I didn't just give up on 8x8 and take my business elsewhere. At each step in the process, I thought *surely* now things would finally get fixed. Don't make the same mistake I made -- avoid 8x8 and go with a more reliable and better-managed VOIPs.

The Best!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Reliability--they are always there. Support--they are quick and just do what I asked them to do. Price--no one beats their price.

The Bad:

Their international call rate is not the cheapest, but close. None other than that.

This is third VOIP service I depend on completely for all my home phone conneciton. The other ones doesn't even come close to what 8x8 can deliver. This is the only way to go if you need reliable, economical service that you must depend on day after day.

8x8 Works Great

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Prompt customer service, great mobile integration feature to integrate it with your cell phone

The Bad:

We've been using 8x8 for over a year now and I feel it's time I left them a review. The best way to put it is that I have no complaints because the service does everything it is supposed to do, is rarely ever "down", and we get all of this at a great price compared to what we were paying before. My favorite feature is the way 8x8 integrates with your mobile phone. I can make calls using their app on my mobile phone and it will show up as my office number in the caller ID of the person I'm calling, which is great when I am out of the office. If you're looking for solid, inexpensive phone service with great features that just works, go with 8x8.

8x8: Completely Satisfied

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy setup, great customer service, great price.

The Bad:

I have not found any cons with the 8x8 service.

I recently put 8x8's virtual office on my android and have been completly satisifed with the service. I get clear voice calls and get great range on my wireless network, I am also pleased with the answering system and the easy accessability to 8x8's great customer care. I would definately recommend this service to anyone in need of a fast, reliable phone service.

RAVING 8X8 FAN!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy Setup, Great tech support, tons of features and at a great price!

The Bad:

None noted!

Love 8x8

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer Service is remarkable. The new cordless phones are a great addition.

The Bad:

Love 8x8. We have been using them for almost two years. They have great customer service and account managers. The system is cost effective and has improved our daily oerations tremendously. The installation process was seamless. They are always adding new equipment and features, such as mobile apps and cordless phones that have increased our company's productivity. I would highly recommend 8x8.

8x8: Legendary Support

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Reliable Service, Great Feature Set, Legendary Support

The Bad:

We have been using 8x8 for 4 months now and have not had any issues. Moved from another VoIP provider that had little to zero support. 8x8 has tons of features included in the standard price including smartphone app, softphone, auto-attendant. The voice quality has not been an issue and would reccomend it to anyone looking for an enterprise class product at a small business price.

8x8: Amazing Service!! Great Features!! Nice Phones!!!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great Features! It comes with all the features for one price. The sound quality if amazing...always reliable. I have tried other VOIP companies and their servers go down...this is the only company that has always been up. Really nice phones I got my order the next day..i was setup and working with 16 phones in 1 hour. The back end control is great..i can keep track of everything

The Bad:

I have not had a single issue yet.

After weeks of extensive research and trying out VOIP providers, this is the only VOIP provider with the best quality system. Customer service is great..they even help you set it upAmazing voice quality...HD Quality Voice

8x8 has lost its ethics and lost its way

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Established Provider US Based Customer Service

The Bad:

Company harvested emails of my customers and is spamming them. Company double charges ports on web meetings, making a 15 port account receive overage chares with as few as 8 participants. Price is 3x other options. I was a customer in their first six months in the VOIP business in 2005 and have rejected them because of the deterioration of ethics and service I experienced, and that the people I recommended 8x8 to experienced.

I have been a customer since 2005, when 8x8 was still calling itself packet8. I was a very happy one for years. As you will see below, 8x8 has lost its ethics and lost it way as a service oriented company. I steered business to 8x8 and have even had personal service from the CEO because they were so small when I started. Over the last several years, they have not stayed price competitive, but I was fine with that because I had a happy history with the company. Then they overcharged a non profit I recommended them to by a significant amount. I had to get involved and fight them on it, finally involving the CEO directly. The billing was reversed, but they would not make a commitment that this would never happen again since they believed they were in the right. I had the non-profit close the account. After that, it was discovered that 8x8 harvested email addresses of every person ever invited to a virtual meeting by that non-profit and has been constantly spamming all of those people ever since. Two honey pot addresses for the non-profit's invitations receive 5 or more offers per week written in a mail merge to "[undisclosed person]". I complained to the company multiple times and they will not explain this unethical behavior nor change it. This time the CEO has not responded. As a result, I am canceling my account today. I have written the people being spammed to apologize and suggested that they file CANSPAM complaints since almost all are in the USA. After a review of options, I will prepay two year with a vendor which is $6.21 per month plus CA tax. 8x8 has lost its ethics, and lost its way. I am so upset that it was painful to give them a 4 star rating for features, and 3's for sound and reliability, but those are true assessments. Ethics is a non-negotiable for me, so the last two items actually bring my overall rating to less than half a star if I had the opportunity to assess the organization as a whole.

8x8 Full Service Provider

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Service Price Features

The Bad:

Needed to purchase a new router to set voice priority, but that is a good idea for any Voip provider as it makes quality much better.

The installation process was not as smooth as we had hoped, but it did nto affect us as we had our old phone systeme in place until the new system came up. At first we thought it might vbe 8x8 quality issues, but we found out after they recommended to us to get a $100 router that prioritizes voice packets the service and quality was great. We have come to learn that the quality provided by 8x8 is great and as soon as we learned that we had to prioritize packets in our router that was a simple setting we were quite happy.

8x8 Customer Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

No massive surcharges like regular phone service Excellent price for unlimited calls to most of Europe

The Bad:

The quality of Packet 8 service is as good and perhaps even better than regular phone service, and definitely much better than mobile service.I have called a wide range of differenty phone numbers around the world and never had any problems.Furthermore, I have taken the unit with me to Russia and used it from Moscow to place calls to Britain and the United States and have enjoyed the same high quality connections from Moscow as from here in Seattle. And a colleague now has a Packet 8 phone in London and is using it for international calling all around the world, also without any problems.One of the best things about Packet 8 is the savings! Unlike regular phone service, I am not paying massive surcharges in taxes to my local city and state and federal government. There is just one, single 3% federal tax.

8x8 - Voip Provider Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Installation is so simple that I truly believe anyone can do it!

The Bad:

My Packet8 experience has been absolutely wonderful so far. When I received my Uniden 1868P VoIP Internet Phone adapter/telephone combo device, I was able to install it in minutes due to the excellent instructions that were enclosed. After making the necessary cable connections, I lifted the receiver, dialed the special code that was provided, and had an email confirming my activation within minutes. I made my first "live" internet phone call within 15 minutes of unpacking the adapter. As an IT professional, I have installed hundreds of new hardware devices and have never experienced a setup as quick and easy as this one.

8x8 Voip Customer Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

inexpensive, good tech support

The Bad:

I have been using 8x8 voip for over a year and it has been an excellent second phone line for my home business. I can forward calls to my cell, both ring. if I'm home, I pick up the 8x8 phone. If out and about, I pick up the cell. Overall, a great service that I am really happy to have!

8x8 Voip

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great C.S. Easy setup

The Bad:

8x8, inc. is a great and easy way to enter into the world of Voice Over IP. It is very easy to set up, simple to use, and a great money saver. Previously I was trapped in a nightmare of porting my phone numbers and then being disconnected however, 8x8, inc. was very helpful throughout the whole process of getting things straightened out and corrected. Thank you 8x8!

8x8 Voip Provider

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Offer a choice of an unlimited monthly plan or an unlimited yearly plan

The Bad:

None as of yet

After doing a lot of research on VOIP providers I chose 8x8 Inc. Due to problems with my ISP, I have had very extensive dealings with their tech support. Hands down, 8x8 are the best that I have ever dealt with throughout the many, many years being in this industry. They did everything they could to make this successful for us and also taught me a lot about broadband technology at the same time. Good Company with Good Service. I am sticking with 8x8 Inc!

8x8 Business Voip Service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Spectacular features

The Bad:

I have a busy insurance agency- 6 phones, switched from Qwest to 8x8 and couldn't be happier. I had a small issue with our initial configuration but the tech support people were available, easy to work with, and got me up and running quickly. The features we got have been invaluable to my business. I would recommend them to anyone that has a good net connection!

8x8: wonderful customer support

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The quality of the phone is much better than the competitor I was with. Sound quality is much better. Customer support is wonderful. Much more user friendly than the other companies equipment. The features that 8 x 8 offers are second to none.

The Bad:

Have a hard time getting a hold of my rep. I ordered a headset to go with my phone, but no one really knew which headset it took. When I got it, I only got half of it and had to order the other half.

As the owner of a small business, I have locations in other parts of the U.S. and canada. We all needed to have the same toll free number, just have different extensions...we tried with another VoIP provider and it was awful. We had their service and phones for 9 days. The phones were only operable 1 day out of the 9. 8 x 8 offers a full service business solution with the most cost effective way. The features that they offer are second to none. I would never go back to anyone else again, for our business phones. The customer support here is wonderful. We had a problem with one phone in a satellite office that also has vonage, the tech support walked through every step for an employee to restart everything and plug everything in and provide him with the correct IP address and within a half an hour, he was up and running.We are very very pleased for the decision that we made to come to 8 x 8.

8x8 saved me money

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Free Installation price cost savings

The Bad:

I am so happy that I moved to 8x8 because my service has been great and my telecommunications costs have gone way down. I am a contractor and I love the follow me and other features that I got for free. I signed up and they had a special going for free installation, not really sure what installation was because they just shipped my preprogrammed phones and I plugged them in and everything worked, but it was free. I also got a phone for my house and if no one answers at the office it rings on my home phone. I love it.

8x8 Voip Phones Service is Good

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer Service Price

The Bad:

none

I moved my small business of 12 phones to them two months ago and I have had a great experience. Their customer service helped us with a seamless install and transition and the phone quality has been superb. We have new polycom 550 phones and the hi def sound is great. Best of all is our overall telecom costs have gone down by almost half.

I Started of Nervous but it was perfect

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price ease of use

The Bad:

None yet

I was a bit nervous before I took the plunge into VoIP from my local telephone company, but I am glad I did because the service has been great and the features are wonderful. We installed 15 extensions and it went seamlessly as we just plugged them in and they worked. If you want to save money and get more features to help your business than I recommend this company,

poor voice quality

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

price, features, ease of use

The Bad:

call quality

Contrary to most of the user comments, our experience with tech support was extraordinary. We did have MAJOR voice problems and they tried like the dickens to fix it. It REALLY was the connection, not them. I did a trace route on the connection and Level3 in San Jose is the problem...probably for most users that is where the problem is since that is the last hop before it goes to their server. Features and price was great, the real problem

voice quality

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

price, features, ease of use

The Bad:

call quality

Contrary to most of the user comments, our experience with tech support was extraordinary. We did have MAJOR voice problems and they tried like the dickens to fix it. It REALLY was the connection, not them. I did a trace route on the connection and Level3 in San Jose is the problem...probably for most users that is where the problem is since that is the last hop before it goes to their server. Features and price was great, the real problem

We love it!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Internet hosted PBX. No expensive equipment to buy.

The Bad:

Can't think of any

We've been using Pakcet8 at ramwebsolutions.com for over 1 year and we love it. It enabled us to move from an office space to working from home. The service is clear and just as reliable as "regular" phone service

Excellent Service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Reliable, transportable

The Bad:

Slightly high price

Great service in every way, but Comcast is offering Voip for lower price in my area. I'm willing to pay a little more for Packet8 right now since it works so well.

Great for small business

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Sound like a big company without the big expense, online management of all extension settings

The Bad:

Lack of a sophisticated online database for troubleshooting problems, getting network tips, etc.

Packet8 was the lower cost solution to our needs. Phone systems for traditional phones lines are expensive, but the Packet8 VOIP service is scaleable as we grow with no technicians required to set up. Great example was when I moved my company to a new office -- all we did was set up the DSL on our computer network and the phones worked immediately. Also great for remote employees working from home who are just another extension in your office no matter where they are geographically -- and you can have them billed directly for their extensions.

Great Service, Unique Offering

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Only company to offer hosted PBX that I know of

The Bad:

Slow customer support

Its great, but they could fix the long hold times for service.

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

saving a ton of money!

The Bad:

customer service could be better

Packet 8 is the best for business and residential VOIP service at the best price

Love Packet8!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Everything about the service...

The Bad:

None...

Packet8 service is excellent all the way around - excellent product, excellent customer service, excellent price. Love it.

Re: 8x8

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Solid service, very solid reliability, phones hardware is great, convenient and price efficient

The Bad:

see "comments" above

Packet8 Virtual OfficeWe have had the service for almost a year and a half. For the most part we are very satisfied. Only three gripes: 1) occasional (very uncommon) digital artifacting during calls (cannot hear the person we're talking to for a second or two); 2) call waiting caller ID causes two short (~2 second) beeps/pauses that cause us to not be able to hear the current conversation momentarily (they say they can turn this off - but then you lose the call waiting caller ID feature); 3) It took a LONG time and a LOT of phone calls with customer service to finally get our outbound caller ID to show up correctly (on the phones of people we're calling).

Re: 8x8

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

cost, quality of calls.

The Bad:

cost, occasional dropped calls, latency issues.

Packet 8We have used packet 8 for close to 2 years now. We have two offices in Phoenix and Tucson and we love having remote extensions in other cities.

Quality of service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price and Virtual PBX

The Bad:

sound quality

sound qaulity is poor. Delays, and echos are main problem

Happy with VOIP

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Low Cost, Full Compliment of Business Class Features, Email copies of voicemails.

The Bad:

No Mac compatible option yet for call management software, slightly clunky web interface, must have high speed access.

We made the switch about 2 years ago. It was not all easy in the early stages as we use high speed wireless for our internet and encountered some hardware/firmware issues early one. However, once those were resolved we have had a fairly good experience. Saved a lot of money and it has enabled us, with a very scattered work crew, to operate with the kind of telephone efficiency you normally could only have gotten from very expensive Centrex type systems.

Our Rep

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Our representative inside Packet8, Marc Levenson, is excellent.

Easy to use

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

am not computer savvy, but I can manage it quite easily. It's very user friendly and the staff are helpful. Kudos to the Sales team, they were always making sure that things were going OK.

Easy to use

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

am not computer savvy, but I can manage it quite easily. It's very user friendly and the staff are helpful. Kudos to the Sales team, they were always making sure that things were going OK.

Business Customer Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

excelent support staff and (training assist in installation/setup)

The Bad:

Unable to make auto attendant answer on 1st ring for non business hours.

Packet 8 staff have bee very helpfull every stepo of the way in helping me understand their system so i can utilize the services i need to their fullest. step by step help in configuring via a phone call and email has been wonderfull the packet8 staff have not missed a beat for me.

Poor quality

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

customer service, echoes, poor website, no fax capability

I've had packet 8 since sunrocket went away and have problems. Constant echoes, dropped calls, days without service. Last week could make calls but not receive them and this was a system wide problem. Contacted customer service a numbrer of times and all they say is must be my ISP or phones. No help at all.

Re: 8x8

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Happy andamp; HappierI've used thhe Packet 8 and i found it average never had big problems with them, however, now i'm using another company that is offering better services, better prices and i can use their service from the PC land line or cell(mobile) i uesd to be Happy andamp; now i'm Verry Happy



8x8 is a business VoIP provider.


Created by: admin, Last modification: Tue 15 of Oct, 2013 (00:54 UTC)


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