ACD

Call Center Software
Provider Software Details
8x8 Virtual Contact Center
  • Learn more about the Cloud Contact Center
  • Quick set up with no additional hardware
  • Easy organization and immediate changes
Details
Call Center Software Virtual Call Center in the Cloud
  • The Trusted Solution Choice over 550,000 users
  • Blended calls, email, web, chat, video, live tweet
  • No hardware, no headaches. Pay as you go!
  • Higher customer satisfaction at a lower cost
Details
SafeSoft Call Center Software Call Center Software
  • Includes incoming/outgoing calls
  • Try predictive dialer risk free
  • Increase interactions and sales
  • No setup fees
Details
Call Center Software Begin Your Trial Now
  • ACD, IVR and Predictive Dialer in the cloud
  • Complete CRM Integration
  • White label service available
  • Originate and terminate on any VoIP carrier
Details

ACD (Automatic Call Distribution)

The following is the definition of ACD from Wikipedia:

"In telephony, an Automatic Call Distributor (ACD) is a device that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration system. ACD systems are often found in offices that handle large volumes of incoming phone calls from callers who have no specific need to talk to a certain person, but want to talk to a person who is ready to serve at the earliest opportunity."


See Also


Created by: pgaz, Last modification: Mon 16 of Apr, 2012 (18:23 UTC) by Mohita


Please update this page with new information, just login and click on the "Edit" or "Discussion" tab. Get a free login here: Register Thanks! - Find us on Google+

Page Changes | Comments

 

Featured -

Search: