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Fri 09 of May, 2008 [16:48 UTC]

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  • Nick Barnes, Fri 09 of May, 2008 [11:36 UTC]: Christopher - yesterday I tried an Asterisk install on a CentOS 5.1 box with stock GUI and it all worked fine. Sorry I can't help.
  • aero, Fri 09 of May, 2008 [08:20 UTC]: can someone help me out on this, i tried to play some sound files on my asterisk box and this is the error message i got. WARNING[4429]: format_wav.c:169 check_header: Unexpected freqency 22050 May 8 11:17:39 WARNING[4433]: codec_gsm.c:194 gsmtolin_fra
  • Christopher Faust, Thu 08 of May, 2008 [14:15 UTC]: I beleive that I may have to change something in the xserver configuration. Please advise
  • Christopher Faust, Thu 08 of May, 2008 [14:14 UTC]: Everything was perfect. In the bios I have increased the memory allocated Still receive input not supported on my display.
  • Christopher Faust, Thu 08 of May, 2008 [14:13 UTC]: This would not be my main box. I am doing some testing to see if I can install zaptel and asterisk 1.4 on a full centos 5.1 box with development software Its bizzare, because before I went through the asterisk and zaptel installation everything was perfe
  • Nick Barnes, Thu 08 of May, 2008 [13:44 UTC]: Christopher - I can't see any way in which an Asterisk installation would muck your GUI, but remember that it is advised not to use a GUI on an Asterisk box anyway.
  • Christopher Faust, Wed 07 of May, 2008 [15:28 UTC]: When I try to startx I ge input not supported. Though before installing asterisk I had no video issue to start the GUI
  • Christopher Faust, Wed 07 of May, 2008 [15:26 UTC]: Hi Nick, I got centos 5.1 and asterisk up But now I cannot start startx I have set the depth from 24 to 16 for the video i810 driver for the i845 on my netvista machine but I cannot start GNOME. Please advise
  • Nick Barnes, Wed 07 of May, 2008 [10:01 UTC]: Howard - You'll need to provide a lot more information if you really want help.
  • Nick Barnes, Wed 07 of May, 2008 [10:00 UTC]: Christopher - Search the Wiki and you'll find a page I wrote detailing exactly what you have to do for Asterisk 1.4 + CentOS 5.1.
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ACD Software from DSC

Page Contents




ACD Software from Database Systems Corp.

Database Systems Corp. has developed an ACD (Automatic Call Distribution) system that automatically routes calls based upon user defined parameters. DSC offers comprehensive ACD software and systems for small to large organizations.

ACD software is an integral part of our PACER and WIZARD phone systems. Distributing calls to the appropriate individuals and groups is a critical function of any intelligent phone system. When combined with our award winning IVR software, our ACD software provides a very sophisticated call distribution business tool.

ACD systems generally process incoming phone calls on a first come / first serve basis. However, intelligent ACD's such as those provided by DSC can route calls based upon caller identification, dialed number, time of day, and custom defined parameters established in an IVR (Interactive Voice Response) program script. Some ACD / IVR solutions enable input and responses to be gathered using voice recognition programs.

ACD Software with IVR Features

  • ACD / IVR Reports
  • IVR Software Programming API Library for complete development
  • Client/Server Architecture
  • Intelligent Skills Based Routing
  • 800 number systems and Toll Free systems
  • DNIS Controlled
  • Multiple IVR Scripts
  • Play Message and Prompt
  • Interactive Voice Response Phone Key Input
  • Play Music On Hold
  • Call Outside Line and Transfer IVR Call
  • Call Outside Line and Prompt for Input
  • Connect Caller to Outside party
  • Screen pop caller information using ANI
  • Record Caller Message and Store
  • User Navigation and Selection
  • Voice Mail
  • Route Caller to Selected IVR Agent Groups
  • C or C++ or Visual Basic library
  • Database Access and Update using VoiceXML
  • Text To Speech Software (TTS)
  • Mix Messages and Text

ACD Reports

An ACD and IVR reporting system that analyses the ongoing performance of a calling program is an invaluable management tool. The following call reports demonstrate the reporting capability provided by DSC and its ACD system.

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

Database Systems Corp. Information


Number of Visitors 4226


Created by Paul Gillman, Last modification by Paul Gillman on Thu 27 of Sep, 2007 [18:27 UTC]

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