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IntroductionThe Aastra 480i looks similar to its sister ADSI model (480e), but has 4 extra buttons for virtual lines. Supports business class SIP. Works well with Asterisk.
The phone is manufactured by Aastra. Firmware 1.2.5 and earlier was developed by Sayson, Firmware 1.3 and later is developed and supported by Aastra. These phones are available with various brandings, including Aastra, Sayson and other VAR's.
ToDo items for this pageAastra 480i WiKi page ToDo list
- Hints and Tips
- Configuration Files
- Dial Plan Configuration
- XML API Guide - updated for firmware release 1.4.1 (zip file)
- Encryption Tool from Aastra's site
1.4.3 September 2008
184.108.40.20600 October 2007
1.4.2 released June 2007
1.4.1 Build 2000 released with support for North American DST change
Key highlights of the 1.4.1 firmware include (released 18-Nov-06)
- Local redundancy support for proxy and registrar server
- Auto-discovery of configuration server
- Dial plan enhancement
- New XML objects and event-triggered XML application access
- Enhanced Sylantro integration
- New interoperabilities
The Firmware and Release notes are available for download from the Aastra website.
Firmware and release notes http://www.aastratelecom.com/cps/rde/xchg/SID-3D8CCB73-F6FC3BDE/03/hs.xsl/21669.htm select your phone model
In addition an RPM is available for trixbox. If you are using trixbox 2.0 beta. You will see aastra-iphone package on the list of available packages. ( once you install it, it actually disappears from the list, Thats just a trixbox 2.0 beta bug and should be fixed by the final release. The firmware correctly installs into the tftpboot directory) you can also use the RPM with trixbox 1.2.3 by using yum.
Information on previous released is archived here.
LimitationsNote: Please do not remove any of these limitations unless you specifically address the issue you are removing!
Basic phone behavior
- MAJOR Using firmware 1.4.1 (and a 1.4.2 beta), the Asterisk application Congestion() (using Asterisk 1.2.x) will frequently cause the phone to lockup. Changing the dialplan to use Playtones(congestion) before hanging up is a workaround. This lockup is also seen in the 9133i.
- MAJOR If you go offhook to dial and a call comes in at the same time, your dial sequence will be reset and you can't dial anything for as long as the phone in ringing (imagine this with ringing groups, this sometimes results in the phone answering the call without ringing). The phone should block incoming call ringing if it is currently in the interactive dialing state. In release 1.4.2, if you go offhook to dial and a call comes in at the same time, the incoming call still takes over, but now you can press IGNORE to cancel the new incoming call and resume dialing your outgoing call. However, there is still no way to configure the phone to block the incoming call and be able to dial an outgoing call without interruption.
- MAJOR Phones freeze up periodically in firmware releases 1.3.x and 1.4.0. Same issue has been reported for 480i CT, 480i, 9133i, 9122i. Nightly reboots minimize the frequency in which this occurs. (kheston 2006-10-29)
- When in do-not-distrub mode, the indicator (a very small icon on the screen) is very subtle and easy to miss (subjective, based on personal preference)
- MINOR SIP NAT PORT directive does very little- it changes the contact header but does not actually change the port that the phone uses, making this option near-useless for putting many phones behind the same NAT. This has been confirmed as a bug by AAstra support, fix may be coming in 1.4.2.
- By default, you can't dial any number with an asterisk in it. For example, we have "9" as the prefix for the PSTN, and we need to use "*99" to access telco voicemail. If I dial "9*99" (which works with other phones) I get an immediate dial tone. No request shows up at the SIP proxy server. This is easily fixed by modifying the default dial plan, but does require a server from which to download a configuration file.
- If you are talking on L1 (while nothing else is going on) and press "Goodbye", the phone ends the current call on L1. This is very handy if you use a headset. In release 1.4.1, if you are talking on L1 when a new call comes in on L2, if you press "Goodbye" to end the current call on L1, the phone will cancel the new call on L2 instead. In release 1.4.2, you can configure the phone so that pressing "Goodbye" will end the current call on L1 and give you the opportunity to answer the new call on L2. If, however, the person that you're talking to on L1 happens to end the call before you get the chance to press "Goodbye", since there is no longer an active call, then the "Goodbye" button will still cancel the new call on L2. If you use a headset and often juggle more than one phone call, it is very easy to cancel incoming calls by mistake.
- If using callerid="Unknown Caller" or anything with a space in it in the general settings under sip.conf, the phone will not "ring". (this is done to replace the default "asterisk"). If no CID info is available. Asterisk will Dial the SIP channel as normal, using the spaced entry (ex: Unknown Caller) but the phone does not ring. (tested with 480i ct firmware 220.127.116.1100)
- Limited codec preference control
- There is no support for STUN
- The phone displays the SIP To: caller information on the called party's screen for some reason.
- In the configuration of the phone, ensure that the sip proxy is specified...even if it is the same as the registrar!
- There is little documentation on how to specify a dial-plan. See the Dial Plan Configuration page for what there is.
Downloads (Firmware, Docs and other files)
- Primary location: Contact and work through the dealer who sold you your phones. They often conduct testing to verify the new firmware. They may also have value added documentation more appropriate for your use then the docs from the manufacturer.
- Second Location: Aastra Enterprise IP download link and Aastra Enterprise IP manuals link Select IP Phones and select your IP Phone model. Be sure you use the "Generic" versions for use with Asterisk. This location includes documentation.
Note: You should avoid downloading these files from an unknown source. This is the firmware of your phone and it is not always possible to restore your phone without sending it in if things get too messed up.
Updating Firmware tftp issues?
- While trying to update an early version of the firmware it would not work with a unix tftp server. The solution was to use a windows-based tftp server.
- The phone is very sensitive to the TFTP timeout on the server. Try increasing the timeout to 2 or more seconds on the TFTP server. For example on Fedora Core add '-T 5000000' to the server_args line in /etc/xinetd.d/tftp file to increase the timeout to 5 seconds
- Newer firmware revisions have more firmware update options, hopefully tftp issues is resolved.
User ReportsSee User Reports
Where to buy
Distributors North America
- Alliance Systems
- SOHO PBX Consulting Inc., only the Aastra 480i Talkswitch version.
- Main Resource, Inc.
Dealers North America
- 8774E4VoIP.com - Unbeatable deals on Aastra 480i
- 888VoipStore.com - Best Prices and Support on Aastra 480i. Call for reseller pricing or global shipping. 888-VOIPSTORE.
- AAVoIP.com - Best Service! Best Salesman! Best VoIPstore!
- Astawerks.com - Authorized Aastra Reseller
- AtlasVoice - Canadian Aastra reseller
- Connect-O Store VoIP hardware - Canada
- www.digiumcards.com Aastra/Sayson phones in USA/Europe
- www.freevoicepbx.com Low Prices and Great Customer Support
- netVOICE communications Aastra/Sayson phones (both VoIP and ADSI) in CANADA
- Power Systems Direct, Aastra 480i Talkswitch PBX version.
- shop.vodaplex.com Great prices and support. Authorized reseller. 30 day money back guarantee.
- soho-voip-phone carries all aastra Phones Aastra 480i. Always in stock.
- Telephony Depot Aastra 480iAastra 480i CT IP PhoneAastra 480i CT Cordless Headset
- Telephonyware Entire range of Aastra analog and SIP phones, with worldwide shipping
- The Telecom Spot - Authorized Aastra Reseller - Low Prices and Free Shipping (within the continental US)
- voipexit.com Aastra SIP IP phones at the lowest prices worldwide shipping
- VoipGizmos.ca Aastra VoIP Phones - Canada
- Voiplink.com Aastra 480i Lowest Prices - Worldwide Shipping
- VoIP Supply carries the Aastra 480i. Always in stock.
- www.voippabx.com Aastra voip products, worldwide sales
- Voxillla Store - Aastra 480i - Worldwide shipping
- Aastra 480i IP Phones - PBX Select Is An Authorized Reseller Of Aastra 480i
- voipipbx.com International shipping
- ottawaphonesystems.com - Ottawa, Canada, Prebuilt Aastra Phone Systems
- Flewid Inc. - Ottawa, Ontario, Canada, Authorized Aastra Reseller
Outside of North America
- Mexico http://www.intruder.com.mx
- Mexico http://www.telecomabmex.com
- Australia http://telephony.alloy.com.au/
- Australia http://www.resonance-networks.com.au/
- New Zealand nicegear
- Worldwide Shipping 888VoipStore.com - Best Prices on Aastra. Call for reseller pricing. 847-227-8153.
- Worldwide Shipping: Telephony Depot Aastra 480iAastra 480i CT IP PhoneAastra 480i CT Cordless Headset
- AccesIP - France & Worldwide
- VoIPandGo.be Quick delivery by UPS. Reseller Prices Available.
- VoIPon - Best Prices and Support on Aastra 480i - UK & Worldwide - Call for reseller pricing or International Shipping. VoIPon.
- MSD Computersysteme GmbH
- MODULO Consulting - Romania
- 888VoipStore.com - Best Prices on Aastra. Call for reseller pricing. 847-227-8153. Worldwide Shipping
- Soho66 virtual office for Aastra 480i Phone United Kingdom
- wildix Ukraine
- Voiplink.com Aastra 480i Lowest Prices - Worldwide Shipping
- Sayson (software co-developer with Aastra)
- 480i CT - Cordless DECT version
- 9133i - Multi-line appearance SIP phone from Aastra with a 3-line display
- 9112i - Single line appearance 3-line display phone from Aastra
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