The "QueueStatus" request returns statistical information about calls delivered to the existing queues, as well as the corresponding service level.

The response consists of zero or more "Event: QueueParams" stanzas, one per queue. Each is followed by zero or more "Event: QueueMember" stanzas, one per agent assigned to that queue, and zero or more "Event: QueueEntry" stanzas, one for each call waiting in the queue. The whole lot ends with an "Event: QueueStatusComplete" stanza.

Parameters: ActionID

=>Request
Action: QueueStatus

=> Return value example
Response: Success
Message: Queue status will follow

Event: QueueParams
Queue: test_queue
Max: 0
Calls: 4
Holdtime: 2
Completed: 0
Abandoned: 0
ServiceLevel: 0
ServicelevelPerf: 0.0
Weight: 0

Event: QueueMember
Queue: test_queue
Name: IAX2/testing
Location: IAX2/testing
Membership: dynamic
Penalty: 0
CallsTaken: 0
LastCall: 0
Status: 6
Paused: 0
                                                      
Event: QueueEntry
Queue: test_queue
Position: 1
Channel: Local/456@loopback-6bd9,1
CallerID: unknown
CallerIDName: unknown
Wait: 17
                                                                                              
Event: QueueEntry
Queue: test_queue
Position: 2
Channel: Local/789@loopback-687c,1
CallerID: unknown
CallerIDName: unknown
Wait: 12

Event: QueueEntry
Queue: test_queue
Position: 3
Channel: Local/432@loopback-bfd8,1
CallerID: unknown
CallerIDName: unknown
Wait: 7

Event: QueueEntry
Queue: test_queue
Position: 4
Channel: Local/765@loopback-722e,1
CallerID: unknown
CallerIDName: unknown
Wait: 2

Event: QueueParams
Queue: test2-queue
Max: 0
Calls: 0
Holdtime: 51
Completed: 8
Abandoned: 0
ServiceLevel: 0
ServicelevelPerf: 0.0
Weight: 0

Event: QueueParams
Queue: test3-queue
Max: 0
Calls: 0
Holdtime: 37
Completed: 5
Abandoned: 6
ServiceLevel: 0
ServicelevelPerf: 0.0
Weight: 0

Event: QueueStatusComplete

See also

• Asterisk config queues.conf
• Asterisk cmd Queue
• Asterisk call queues
• OrderlyQ - Extension to Asterisk Queues that lets callers hang up, then call back without losing their place.