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Asterisk Sipura-3000 Assistant

Created by: benjk,Last modification on Fri 04 of Feb, 2005 [19:53 UTC] by bjohnson
Many many users have emailed us and asked about a means to connect their Mac based Asterisk servers to a PSTN phone line. Since there are no Zaptel drivers for MacOSX yet, the obvious thing would be an affordable 1 port FXO gateway like the Sipura-3000. So, the idea was to create a Setup Assistant to configure Asterisk to talk to a Sipura-3000 to use a PSTN phone line. So far so good.

Sipura have been extremely unhelpful

Unfortunately, Sipura have been extremely unhelpful. It seems they don't like to deal with small companies and nor do their resellers. After we have been unsuccessful to buy one of their devices for three weeks we thought Sipura might want to send us a free sample so we can create a free Assistant. Well, it turns out Sipura do not appreciate the work of open source developers and the benefit they themselves would gain from it.

They said it would cost at least 50 USD to ship a unit to Japan. Wow, 50 USD, imagine that! What an expense! Especially considering that we usually spend about 200-300 man hours on creating an assistant and we are giving them away for free under the GPL. Yet Sipura stands to gain the most from the release of such an assistant. It would seem that they do not appreciate customers who use Macintoshes and Asterisk. They said they would want to wait another six months or so and "evaluate" if there is any sense in doing anything for Macintosh users. What a pity.

We need your help to make it happen

So, if you are serious about getting an Asterisk Sipura-3000 Assistant, then please contact Sipura and tell them that you want to buy their product and use it with Asterisk on a Mac and that you would like to use a Setup Assistant that configures Asterisk automatically to use the Sipura device. Tell them that you have been using our existing Assistants and that you would recommend them to support us to make another assistant for their product.

Their contact details are:

Sipura Technology, Inc.
560 S. Winchester Blvd, Suite 500
San Jose, CA 95128, USA

Telephone: (408) 572-5670
Fax: (408) 572-5671

Web: www.sipura.com

E-mail: sales@sipura.com

Alternative

If Sipura's attitude towards the open source community doesn't change and they do not assist, we may pick up a Sipura-3000 on a trip to the US some time later this year and still do the assistant, but it will then be donation ware and mandatory donations will go towards sponsoring the development of Zaptel drivers for MacOSX.

Not Mac specific .. but how to configure a SPA 3000 for asterisk is here: http://www.voip-info.org/wiki-Sipura+3000




Asterisk | Asterisk Assistants for MacOSX

Comments

Comments Filter
222

333Possibly talking to the wrong people

by , Sunday 30 of January, 2005 [21:21:52 UTC]
Sales people generally know nothing about how technology is produced or even less about how it is adopted and spreads. Most goodt echnology doesn't even require sales people :-) By cooperating with open source developpers to the tune of few 1000$ worth of hardware Sipura will likely sell 10 times that in volume without hiring a single sales person!! I wonder if Sipura would like to have hardware numbers to go along with a market share typical of opensource software like Apache?!!

What they are doing is like a ski manufacturer telling professional skiers they can't afford to provide them with a pair of skis and that shouldn't use or be seen usiing a given model of ski because it would make it too popular .... that would be a really dumb thing for a ski sales person to do - which is why professional skiers don't talk to sales departments.

Find the gith person to talk to at Sipura.


222

333Sipura

by , Tuesday 25 of January, 2005 [06:41:37 UTC]
I couldn't agree more, it's a pity it's a quality product, but their sales, support & arrogance leaves something to desired. They wouldn't provide me with provisioning info for the next 40 sipuras I was about to deploy, I just wanted to create a tool to ease the pain. Apparently they don't want to know you unless you can *prove* you've bought 500 of them.
222

333sipura will not comply

by , Thursday 30 of December, 2004 [19:03:44 UTC]
If sipura does not support the opensource industry. don't support them. I have 4 sipura 1x 2000 3x 3000's and thy work great. But I know of only one phone " SNOM " that is super friendly. This company mark my word is going places. now if they just made a open source device like the 3000 or 2000 wow, Its all about supply and demand fokes you got to let them know it takes energy to email..

222

333Thanks for your efforts!

by , Thursday 11 of November, 2004 [20:09:23 UTC]
I just sent this email off, hope it helps your situation.

Sirs,

I am building an Asterisk server on OS X and came across this http://www.voip-info.org/wiki-Asterisk+MacOSX+Support which convinced me to purchase one of your Sipura-3000 devices. I then found this: http://www.voip-info.org/wiki-Asterisk+Sipura-3000+Assistant which was not very encouraging. While I am confidant that I can get the system working with manual configuration, it will cost me time (and thus money) that would not be required if you would just cooperate with this project. They have made the effort to ease the install and config of Asterisk for folks not technical enough or to busy to build their own from source and seem to be offering to make your hardware device a low effort choice that will suit anyone with a home/SOHO existing phone setup (like me). This seems to be at almost no cost to you. While I will probably still buy your product, I will be aware throughout the config process that it is your lack of even minimal effort that is costing me the time it takes. Obviously you will also be losing less technical customers who will look to the Assistant configured hardware devices that are sure to develop. Please reconsider your decision not to provide a unit (even on a loaner basis) to this project so that they may enhance your sales prospects. If my system install goes smoothly I may even buy one and send it to them for you in the spirit of giving back to a free project that provides real benefits.

Chris Pyle
sipura|AT|chrispyleDOTcom