Asterisk cmd PauseQueueMember
Update: in Asterisk 1.4 it has the following details (i.e. you can use an interface rather than an agent):
Pauses (blocks calls for) a queue member.
The given interface will be paused in the given queue. This prevents
any calls from being sent from the queue to the interface until it is
unpaused with UnpauseQueueMember or the manager interface. If no
queuename is given, the interface is paused in every queue it is a
member of. If the interface is not in the named queue, or if no queue
is given and the interface is not in any queue, it will jump to
priority n+101, if it exists and the appropriate options are set.
The application will fail if the interface is not found and no extension
to jump to exists.
The option string may contain zero or more of the following characters:
'j' — jump to +101 priority when appropriate.
This application sets the following channel variable upon completion:
PQMSTATUS The status of the attempt to pause a queue member as a
text string, one of
PAUSED | NOTFOUND
Example: PauseQueueMember(|SIP/3000)
Pauses a queue member
Pauses an agent on a queue, i.e. the agent will not receive calls but s/he is still a member of the queue.
If no queue is given, agent is paused on all queues.
The option string may contain zero or more of the following characters:
Pauses Agent/101 on all queues s/he is a member of.
In extensions.conf:
exten => *11ZXXX,1,PauseQueueMember(|Agent/${EXTEN:3});
If *111001 is dialed, Agent/1001 will be paused on all queues s/he is a member of.
Asterisk | Applications | Functions | Variables | Expressions | Asterisk FAQ
Synopsis
Pauses a queue memberDescription
PauseQueueMember([queuename]|interface[|options]):Pauses (blocks calls for) a queue member.
The given interface will be paused in the given queue. This prevents
any calls from being sent from the queue to the interface until it is
unpaused with UnpauseQueueMember or the manager interface. If no
queuename is given, the interface is paused in every queue it is a
member of. If the interface is not in the named queue, or if no queue
is given and the interface is not in any queue, it will jump to
priority n+101, if it exists and the appropriate options are set.
The application will fail if the interface is not found and no extension
to jump to exists.
The option string may contain zero or more of the following characters:
'j' — jump to +101 priority when appropriate.
This application sets the following channel variable upon completion:
PQMSTATUS The status of the attempt to pause a queue member as a
text string, one of
PAUSED | NOTFOUND
Example: PauseQueueMember(|SIP/3000)
Synopsis
Pauses a queue member
Description
PauseQueueMember([queuename]|agent[|options]):Pauses an agent on a queue, i.e. the agent will not receive calls but s/he is still a member of the queue.
If no queue is given, agent is paused on all queues.
The option string may contain zero or more of the following characters:
- j - jump to priority n+101 if the agent is not a member of the queue
Example
PauseQueueMember(|Agent/101)Pauses Agent/101 on all queues s/he is a member of.
In extensions.conf:
exten => *11ZXXX,1,PauseQueueMember(|Agent/${EXTEN:3});
If *111001 is dialed, Agent/1001 will be paused on all queues s/he is a member of.
See also
- Asterisk cmd UnpauseQueueMember: Unpauses queue members (agent)
- Asterisk config queues.conf
- Asterisk call queues
- QueueMetrics is able to report agents in pause, both in near-real-time view and in its reports.
- OrderlyStats - FREE Dedicated Real Time Call Centre Management and Statistics Package, with full agent status visibility.
Asterisk | Applications | Functions | Variables | Expressions | Asterisk FAQ
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