I think people with support issues need to realize that these companies don't and SHOULD NOT support your asterisk configs.... Qwest doesn't come to my house and fix my server hosting webpages... or even my phone, they bring their phone and if they get dial tone they are good.. at the office they test the DMARK and if it works they go home.. if not they send you a BIG FAT BILL... there is a DMARK with VoIP and my suggestion to VoIP wholesalers is to post it...

If I supported a customer's asterisk box and it was their issue, I'd send them a bill.... this will become more of a practice as more businesses like NuFone start poping up....

If it's their problem I agree they need to take responsibility... PERIOD... but if it's yours DON'T COMPLAIN

So far I'm impressed. At the time of this writing they offer DOD to US48 for 2 cents per minute (billed in 6 second increments), DID toll-free numbers with no setup fee (if you can accept a randomly-chosen phone number) and also 2 cents per minute. I emailed support a couple times before setting up the account, and got fast responses at something like 11 PM. After my questions were answered I signed up, and the whole process seemed to be automated and nearly instant. (It kinda shocked me — I hadn't actually added any money to my account yet, but I registered for a DID 1-800 number and it assigned me a new number automatically. I wonder if there's some kind of security problem there, some opportunity for abuse... not sure... )

I read that post below about problems with their conference bridge. They don't seem to offer a conference bridge any more. They DO offer PSTN-failover, where if your Asterisk link goes down inbound calls are forwarded to some arbitrary phone number. Call quality seems good, and I haven't had any technical problems with them yet. I'm thinking that 'severe problems' poster should have been more specific: it sounds like they didn't have any problems with call quality, so no technical problems with the provided service. It sounds like there were problems setting up new services, and problems interacting with a human. So there were customer service problems.

It seems to me if they're offering call termination for these kinds of rates, they probably can't afford high-maintenance customers. I'll try not to be one. :-)

Why wouldn't it? I'm a sixTel user, and type=friend works fine there. What's different about NuFone? My impression was that type=friend was for creating both a type=user and type=peer section in which the fields applicable to both types have the same values. How does that not fit this setup?

How do you have the incoming number setup with AMP? I tried copying and pasting the config info from the email into the incoming section and creating a DID with my 800 number but it didn't work. I tried to edit the config files directly and add the info in the email but there must be some other config that @home uses that is ignoring that info becuase when I dial in I get the message that the person is not available and then the server disconnects the call. I See nothing in the logs or the CLI messages that indicate a call even came through.

Hi guys,

Haven't had any problems with NuFone, hence I've never experienced their customer service.
However, here's a PEER configuration that works a bit better for me (even using AMP):

IAX.CONF

NuFone
host=switch-1.nufone.net
secret=
type=peer
username=

EXTENSIONS.CONF

exten => _1NXXNXXXXXX,1,Dial(IAX2/NuFone/${EXTEN})

With this setup, your NuFone username won't show up in the logs, and you're able to use i.e. Asterisk@Home and AMP to configure the trunk.

Ok dude, your just a one case scenario, understand there are people who would have much worse things to say and have probably been treated far worse from companies like AT&T and Verizon, but it doesnt mean because your a moron that their service is shitty. I have been using it for over 2 months now and have NEVER experience a problem. This service is great, cheap rates, and ive never NEEDED to contact customer support because their explanation of how to set up * was VERY clear. Sorry you had troubles with your setup, move along, go try Vongage, im sure theyll be happy to help you out.

Jeremy,

Wouldnt it be easier to just edit the "firiend" to "peer". Would have been five keystrokes for you and two button clicks. This is a WiKi, after all, right. That way, no one else will make the mistake. Most will not read the "comments". Suggesting gun violence is certainly not what this country needs anyting more of, huh. It is not funny.

I just registered with nufone and this is the config that they sent me..

iax.conf:

NuFone
type=peer
host=switch-1.nufone.net
secret=urpasswd

extensions.conf:
exten => _1NXXNXXXXXX,1,Dial,IAX2/NuFoneUser@NuFone/${EXTEN}
and/or for International dialing
exten => _011N.,1,Dial,IAX2/NuFoneUser@NuFone/${EXTEN}

(:eek:)

Is the correct type=peer?
Maybe someone who is a user can fix it.

Well, I signed up for NuFone and have been absolutely appalled by the service.

First, I signed up by making a PayPal payment per the website. It took several days for a response and detials on my account. I took this in stride as many of these obscure VoIP services are startups that one must be patient with.

I had some problems when I first configured my Asterisk service whereby I reported the issue to NuFone. There were some voicemails back and forth (and some late night calls, even though I told them in my vmail I was in Amsterdam) but finally we connected. The individual in tech support was extremely helpful, logged into my server and found a stupid mistake I had made. They had redeemed themselves and I was impressed. Short lived it was...

I used the service to make US domestic calls and all worked fine. Although, when I tried to dial international the calls would not go through. I reported the problem to NuFone and received a response back that I had a 'non-standard Asterisk config' and would therefore be charged 85 Euros/hour for any assistance. And yet thereafter, without any changes on my configuration, the internationoal calls started completing. Therefore I presume NuFone must have changed account settings on their side enabling international calls, but they never responded with any details on this.

Meanwhile, as part of the package I was promised a conference bridge number for use with my account. This was not delivered and I had to chase NuFone to configure the service. After several days it was completed with a simple mailbox/conference room number (ie - no PIN - more on this later).

Then, I noticed that they were billing me differently than the NuFone package I had signed up for, see this post:

http://www.broadbandreports.com/forum/remark,10885337~mode=flat

I sent 4 emails before I got a response. The response was snide and said they had responded to all of my email and fixed the problem. Indeed I logged and I was now receiving the '1000 minutes' as promised, as opposed to be charged for individual calls at the basic rates. I challenged NuFone that they had not been emailing me with the responses and that this was poor customer service and that a snide reponse was unacceptable.

But in return they sent me the emails they claimed to have sent (albiet without any dates/times/headers of the emails, just basic text) to my inquiries. Upon one of my responses to these emails I received an SMTP timeout a day later, and yet they did not acknowledge any email problems...

Meanwhile, NuFone began to become openly hostile at my complaints about the fact that:

1. They did not provide my conferencing service and I had to chase them
2. They had not provisioned me for the package I had clrealy signed up for (1000 flat minutes, etc)
3. They were unresponse to customer care inquiries

Indeed, they have threatened to 'fire' me as a customer of their service (I have emails showing this). As of now I have yet to see such arrogance from any vendor globally...

Further, NuFone have now accused me of abusing their conferencing servides that they provided to me. As of today, I have placed one phone call to the bridge for 10 seconds to test the number and room number. And then I get this from NuFone:

"I turned up conference room XXXX and within an hour there was 5 people using it via our toll-free number." - NuFone

I had given this number to no one, further I have no idea which toll free number (they had provided a toll number, which I used for the test) could be used to access it. Therefore this number is absolutely useless as a conferencing bridge, as evidently miscellaneous people are logging into the number anyway. Since when did PIN numbers become obsolete?

So, in summary, NuFone is an arrogant service provider that provisions services wrong, does not respond to inquiries and then treats customers as if they were a nusance. If this is the quality of service you are looking for, then by all means sign-up for their service. (The other commment in here from Jeremy of new phone "Lamer" about sums up their attitude towards service.)

Then, in the end, after complaining that I had not abused their service and that they obviously had security issues I got a one line email:

"Your fired" - NuFone

But, they did refund my entire PayPall payment. So got some free calls for my troubles while I had the service.