Automatic Call Distributor

Automatic Call Distribution or ACD, is a tool commonly used in the telephony industry. ACD systems are commonly found in any office that handles a large volume of inbound calls. The primary purpose of an Automatic Call Distributor is to disperse incoming calls to contact center agents or employees with specific skills.

The ACD system utilizes a rule-based routing strategy, based on a set of instructions that dictates how inbound calls are handled and directed. These rules are often simply based on guiding a caller to any agent as fast as possible, but commonly multiple variables are added, all with the end goal of finding out why the customer is calling. Matching and routing literally thousands of calls to the correct agent is a difficult task, and is often done in concert with Interactive Voice Response and Computer telephony systems. ACD servers can cost anywhere between a few thousand dollars to close to millions of dollars for a very large call center handling thousands of calls per day.

Automatic Call Distributor Vendors

• • HoduCC – Call Center Software “FLAT 50% OFF NOW” HoduCC is a FreeSWITCH based Call Center Solution that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this Call Center System offers intelligence, security and advanced features. For Online demo: Demo, [email protected],+1-707-708-4638
  • Call Center SoftwareSuited best to all contact centers, Contact Center solution offered by Ecosmob is intelligent, robust and secure. The system is feature-rich catering numerous benefits to its users. Contact Center software is developed for inbound, outbound and blended call centers. With the help of this software, users can build loyalty and exceed customer expectations.
  • Call center or contact centers are designed to offer a personalized customer experience. Companies that work on B2C (Business to Customer) model can get the most from contact centers as both existing and prospective customers can give their feedback, queries, and suggestions with ease. Our contact center software can fulfill the changing and growing requirements of contact centers. We offer robust, secure, reliable, and scalable software that has inbuilt state-of-the-art features to help users build a loyal customer base.
  • Dialer360 automatic call distributor is going to provide your call center an ease to distribute your calls according to your customer’s demand to the agents automatically. It saves your time and money both. You can call us at (+1) 6467571041 (+44) 2037696777 OR Email at [email protected]
  • Call Center Quality Monitoring solution from Phone Number Monitoring will monitor response time in a call center with scheduled real phone calls to determine how long it takes to reach specific personnel or a department.
  • AAA+ Rated Automatic Call Distributor Suited best to all contact centers, Contact Center solution offered by Ecosmob is intelligent, robust and secure. The system is feature-rich catering numerous benefits to its users. Contact Center software is developed for inbound, outbound and blended call centers. With the help of this software, users can build loyalty and exceed customer expectations. Email: [email protected], Contact: 1-303-997-3139
  • Bright Pattern Calls and other interactions are automatically distributed to the right agents based on a combination of interaction and agent properties. Our automatic call distributor (ACD) technology routes all inbound interactions-email, voice, rich web chat, SMS/text, and social messengers-to contact center agents based on their skills and availability. Fair distribution of interactions translates to automatic, reasonable agent selection, short wait times for incoming calls, increased agent efficiency, and high customer satisfaction. Bright Pattern Contact Center extends common ACD functionality for omnichannel blended contact center solutions using an agent capacity model
  • FreeSWITCH Based Automatic Call Distributor Contact Center software has been mainly designed to fulfill the needs of contact centers. It’s a web-based contact center which makes it stand out from the crowd. The software offers robustness, security, reliability, and scalability. Contact Center software has been integrated with state-of-the-art features that help users build loyalty and exceed customer expectations. It ensures that your customers have the best experience possible. The software offers many advantages to its users. Contact center software is an ideal choice for inbound, outbound and blended call centers
  • Contact Center Solution. Suited best to all contact centers, Contact Center solution offered by Ecosmob is intelligent, robust and secure. The system is feature-rich catering numerous benefits to its users. Contact Center software is developed for inbound, outbound and blended call centers. With the help of this software, users can build loyalty and exceed customer expectations.
    [email protected] , 1-303-997-3139
  • Freevoice Call Center. On-Demand Hosted Contact Center with ACD, Queues, Reports and More. Live US support makes it easy to setup and manage without on-staff IT personnel. No contracts, per user, or per feature costs. Simply low cost calling usage as needed. Toll Free Calling starts at 2.9 ¢ per minute and goes lower on volume. Advanced API for CRM integration. Custom features written to your specific needs. 800-700-3040
  • Contact Center Solution Contact Center software has been mainly designed to fulfill the needs of contact centers. It’s a web-based contact center which makes it stand out from the crowd. The software offers robustness, security, reliability and scalability. Contact Center software has been integrated with state-of-the-art features that help users build loyalty and exceed customer expectations. It ensures that your customers have the best experience possible. The software offers many advantages to its users. Contact center software is an ideal choice for inbound, outbound and blended call centers.
  • Convoso end-to-end call center software brings with it an automatic call distributor that is guaranteed to raise efficiency and productivity within your call center. Convoso’s ACD saves you money while giving you the peace of mind that your customers will always be directed into the right hands.
  • 3CLogic Cloud-Based Contact Center Software 3CLogic is a leading provider of cloud contact center solutions based on an innovative approach, designed to deliver modern-day contact center features to meet the challenges of a modern world. With 3CLogic’s ACD functionality, you can set, manage, and adjust call priorities to automatically ensure the most urgent inquiries are always answered first.
  • ICTBroadcast Automatic Call Distributor: Is a Unified automatic call distribution software solution from ICT Innovations. Feature-unified Auto Dialing, Custom IVR Designer, Survey Campaign, SMS blasting & marketing, Fax blasting, Voice blasting, AMD supported, Email marketing, Basic Call Center Functionality and appointment reminder software solution.
  • Virtual Phone Number IVR GURU providing IVR service for call center to automatic distribute the call to multiple numbers and we louche new DND software to filter data.
  • Voicent ACD Software is designed to be configurable to the user. We offer default ’round robbin’ call distributions, to the more advanced ‘rule & skill based’ transfers. Voicent is the leading provider of the Managed Call Center Software.
  • DooxSwitch provides one of the most comprehensive and state-of-the-art cloud-based call centre software solutions.
  • Five9 ACD Software is designed so that any business user can configure it, yet it has all the sophisticated routing features any enterprise requires. Five9 is the leading provider of cloud contact center software.
  • AVOXI Provider of ACD /Automatic Call Distribution (ACD) Skills-Based Call Routing.
  • CallForwarding – Be present anywhere in the world with toll free forwarding services from CallForwarding.com. – Interactive Voice Response (IVR), Call Forwarding Services, Automatic Call Distributor
  • Convox: ACD Solution by Deepija Telecom Pvt. Ltd. Feature- Auto Dialing, IVRS,CTI Integration, Vtiger Integration, Voice Broadcasting, Lead management.
  • Database Systems Corp. ACD – Integrated ACD Software and IVR software plus IVR and voice broadcast phone systems. Features include sophisticated skills based routing. Virtual ACD from Database Systems Corp. includes call routing to remote agents
  • ZONE Limited Cloud-based call center solution featuring ACD, IVR, HK/CHINA DID, voice recording, agent monitoring, call center statistics (queue time, abandon, ring no answer, etc).
  • Auto dialer is a software, hardware tool that will dial many more numbers for you in less time than manual dialing. drdialer.com provides easy to understand call center solutions based on your requirements. Hosted dialer
  • Q-Suite Call Center ACD offers one of the most advanced acd solutions for Asterisk based Cloud and Premise based contact centers.
  • VitalVox offers a robust hosted contact center solution that aims to simplify call center operations. Inbound call center operations will appreciate VitalVox’s powerful and flexible ACD which provides Skills Based Routing, Queue Prioritization, Virtual/Personal Queues, Agent Hot-Desking and Customizable IVR.
  • VoipTiger offers a fully featured Free Cloud PBX with great quality/price call rates. SIP-trunking, Call center features, Numbers (DID’s) in 53 countries. Hardware is configured automatically. Hardware: Yealink, Jabra, AVM, Grandstream.
  • Cloud ICTinnovations Cloud ICTinnovations offer Open Source Telecommunication Applications On One Platform. We provide Voice broadcasting, SMS broadcasting, Fax broadcasting autodialer hosted solution.
  • Call4smile is a hosted unified broadcasting service that offers Voice, SMS and Fax broadcasting online.
  • ICTVision ICTVision is a leading service and solution provider in the telecommunication sector offering different types of voice broadcasting campaigns, fax blasting, SMS marketing solution provider
  • Prologix Systems – Predictive Dialer + VoIP Minutes – Predictive Dialer + VoIP Minutes.Cloud-Based Dialer Solutions, CRM Solutions, SMS EMAIL Integration, IVR Systems, Domestic PRI Based Center, Domestic Call Center Solutions, IP-PBX Solutions, Asterisk Based Solutions, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: – Neelam Jain,Prologix Systems, [email protected] Message Me: – prologix.sales @ Gtalk, Skype. +91-7073214443.

• • Airson Telecom – Virtual IVR + Dialer – IVR, Click to Call, Conference Solutions, CRM, SMS & Email Solution, Bulk SMS, Android Mobile Dialer, Desktop Based USB Device Dialer, Telemarketing Solutions. Contact: – Mamta Soni, Airson Telecom Pvt. Ltd., [email protected], Message/Call Me+91-9529929069.

See also

• Call Center Software
• Call Accounting Software