Axvoice Reviews

Axvoice
Axvoice Average User Rating

Based on 24 Reviews

Axvoice is a residential and business VoIP service provider. Read reviews about Axvoice VoIP service below or write your own.


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Axvoice User Reviews

Terrible! Not as Advertised!

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Sound Quality Reliability Features Customer Service Price Overall User Rating

advertised unlimited calls - was not, only few a day if that. customer service said you had to have business class, tried that still did not work advertised free equipment, then when I canceled they charged $39.95 2x and I have to mail it back if I do everything as required. I highly recommend not using this service



23 Users Reviewed Axvoice on www.voipreview.org

Excellent service provider - Axvoice

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

A wonderful experience - highly professional service - Axvoice

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Reliable, cost effective and affordable service provider.

The Bad:

nil

Axvoice - Terrible!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

VOIP is cheaper than land line, but that is about it. Company looks good "on paper" and has decent reviews, but don't be fooled.

The Bad:

This company is a joke: 1. They do not have a phone to call, and e-mail is only support you will get 2. Enrollment process is very cumbersome 3. They required to call you back to confirm order - nice if you ALREADY HAVE A PHONE! 4. They requested copy of your credit card face side - send to them by email so that the whole world can see it, despite you should be able to upload it via their SSL protected website. 5. Total charges for 1 yr contract were ~$129, which they do not mention on their website. I know there are all kind of federal fees, but they could be up front with those, because they are known and fixed. We forced airline industry to show full fare cost when booking upfront. How hard is this for VOIP operators!!!! 6. I did not receive phone number that I selected but another one - why are they then letting you choose a number???? They said numbers are dependent on availability....Why offer that option then when applying? 7. Then they send you via email all your credentials in plain text (even they do have SSL protected website where you could login in and get these credentials safely). This included web login password - I bothered to create 20 char password that they then just revealed to the whole world in an email 8. Instructions how to configure your own gateway are vague and partially incorrect. Spent quite bit of time until things worked. 9. Dialing numbers out is very slow - up to 20 sec from moment you typed/dialed US number - skype does it in

I am IT professional and I would strongly discourage anyone to do business with this company. They do not have address and phone number, no names of customer support people you work with, just e-mail support, slow at times (24-48 hr to respond). They betray customers' confidence to safeguard privacy. Paying less is only good if you get what you want, but being/getting betrayed is not worth any savings. Now exploring other (more expensive) options for VOIP and assuming they will never refund $129 because I did use my own equipment (and as some other reviewers already indicated). Will have to cancel my credit card, just in case! Moving on! Piece of advice: do not go for 12-mo contract. Get a month-to-month at a higher rate and only if you are happy with service get a longer contract.

Axvoice Savior

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Fast number transfer, excellent voice quality

The Bad:

none

Horrible Customer Service, overcharging with Axvoice

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Cheap Service

The Bad:

Non-existent customer service. When they did bother to respond to emails, the questions were not answered or addressed. Was due a refund and never received it, and customer service would never respond. Use at your own risk.

Stay Away, there is no live customer service, you will never have questions and or issues resolved. The service was ok, but have many issues over the time that I did try to use it.

DO NOT GET THEIR SERVICE

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Cheap

The Bad:

Customer Service, Technical Issues, Unauthorized Debits

With cheap price comes cheap service. I rarely ever encounter bad enough service where I feel the need to post a bad review. However, I feel like this particular experience is quite an exception. I obtained service from them because I read reviews that their VoIP was excellent and the connection was clear. From the day I received my "free" device I already had technical issues. I couldn't make or receive calls. The most frustrating part was that I couldn't even call to troubleshoot, I had to email which took me 3 days to get it resolved. It all ended up being an issue on their end. After that was resolved, I asked them to disable my call waiting which I could not have active as I was using this for a customer service position at home. They stated it was disabled but people were still getting a "ringing" when they called when I was on another incoming call. When contacting them they stated it depended on the provider of the person calling. That made no sense. What was the point of having call waiting disabled if it only worked with certain providers which seemed to be none of the ones that called me. After I advised them of that they then blamed the issue on me that it would be on my end. (Mind you, I now have Vonage and my call waiting disability has had no issues.) Then a day later my incoming calls were not coming through at all. I don't claim to be a IT wiz or anything but I have a fairly advanced knowledge of computers and I'm pretty sure this is not an easy connection for someone who has no clue how to troubleshoot. I've since cancelled my service and requested a refund of my remaining balance for my outgoing calls. They said I would be charged 39.99 for that "free" device until I returned it within 10 days, in which I have to pay the shipping in handling. They've already caused my account to be overdrawn and there is no way that I'm going to pay anything else towards this incompetent company. What a waste of my time/money. Do not get this service.

Excellent service at Axvoice!!!

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The Good:

The Bad:

Prices are lower, no contract required, good after sales support and 2 dozen free features. Voice quality is excellent on local as well as international calls. Just love everything about this service.

Absolutely fantastic customer support at Axvoice

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Best voice quality and low rates

The Bad:

Not a single issue

My dog could provide better customer service than Axvoice does!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

I never had a chance to find out -- they couldn't manage to finish the application process with me

The Bad:

Really bad customer service (at least during the application process).

I tried to sign up for their service but their "billing" department (so said their emails) was so inflexible and rigid about the process, I ultimately gave up trying to complete it. Not only did they fail to read/respond appropriately to emails -- repeatedly requesting information, for example, which I already provided to them -- my issue ultimately came down to their complete inflexibility in regards to a simple phone call. As with many companies, they use a phone call to validate their online client and wish to speak to you personally. However, in attempting to set up this initial call, Axvoice seemed completely inflexible, insisting on a time-table which I found decidedly inconvenient. Moreover, they seemed unable or unwillingness to accommodate an alternative time frame that was convenient for me. I wasn't trying to be a prima donna -- accommodating a customer's time table is perhaps one of the most basic tenets to proper customer service and I did provide them with a generous three hour window from 9am to noon any day of the week for which I was available for this procedure -- but AXvoice was ultimately incapable to accommodate my request. Now, I understand when the cable or phone companies requires this kind of "window of availability" (i.e. because they are sending out an actual person to your home to whom you need to give access to your property), but c'mon AXvoice -- this kind of service window crap is really annoying when even when it is clearly necessary. We, on the other hand, were merely negotiating a time block for receiving a simple phone call! WTF? Do you really need to be THAT inflexible? Is your billing staff so impotent that they can't simply pick up the phone at ANY time of day? Ultimately, I just became frustrated with the email back and forth and given the wide range of competition in the VOIP industry, I felt this situation likely portended some really poor customer service for which I would have gravely regretted had I had the misfortune of enduring a full year of service with them. I suppose I might thank AxVoice for being such incredible boobs.

I highly recommend these guys.

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Offering plenty of features and saving my money every month.

The Bad:

I can't find any thing annoying.

I have never written a review before in my life, but I guess there's a first time for everything. I'm recently divorced, and been really down on my luck since my wife left me. She usually handles all the bills and financial stuff around the house. I'm a guys' guy, so I don't know what kind of groceries to buy, or what kind of cable package to order. I'm absolutely clueless when it comes to that stuff. The first year on my own was brutal. I overpaid for everything. After my job cut our wages, I had to learn how to budget my money. To go from $11.50 to $8.25, was devastating. I decided to try making money online, so I kept internet and basic cable. I gave up cell phone services for awhile too; I was paying $87 per month for something I barely even used. I saw an ad for Axvoice, and checked the site out. I thought to myself, "$8.25?! I can do that!" The adapter came within a couple of days, and I was up and running. It was nice talking on a phone that didn't drop my calls or sound like I was inside an empty room. I can't believe how many features I get with my service. I have caller id, voicemail, three-way calling, call forwarding, and a bunch of other features. My home phone does more than my cell phone could ever do. I would need 20 different phone apps alone, to do the things Axvoice does. Now that I'm on my own, I can appreciate the small things, and these guys offer a big difference for a small price. Thanks for the awesome service.

Axvoice Works Very Well For Us

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

inexpensive, reliable, no hassle

The Bad:

We have an office in the US and an office in Canada, and we switched over to Axvoice from another VoIP provider about 7 months ago. With our previous VoIP provider, we were constantly having issues with calls dropping, and also billing issues. I grew pretty sick of dealing with it so I did a bit of research online and decided to give Axvoice a try. I am glad I did, as the last 7 months since switching have been mostly smooth sailing. I also want to emphasize that it was easy to get Axvoice set up quickly in both our US and Canada locations, and the systems at both locations interface well with each other. I'd recommend Axvoice to any company who just wants their phone system to work without spending an arm and a leg, and also wants some business-class features.

HIghly Recommended Service, 5 Stars, No problems

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great Service, No Issues, Great Price

The Bad:

We were previously with Vonage and then switched to Axvoice and had signed about three months ago. It was very easy to complete and get the sign up stuff done, also we ported our number from Vonage over to Axvoice and honestly it is better quality at about half the price we were paying or close to it. The customer service is really great. The number port took about 2 weeks from the day our port request was put inand it went smooth. Me and my wife are so glad we switched and very happy with them, saving more money and better quality.We have tried all the top voip services and have switched to get best prices and service and Axvoice is best so far.

All around great service and price, no complaints at all

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great Customer Support, Great Features, Good Price, Clear Lines...

The Bad:

Wish ling distance was free too but hey nobody can offer that....

When I had an apartment years ago when I was single I had a dsl line and went from msn to earthlink to finally switching to Comcast cable internet when it became available, at that point I had been seeing several commercials and offers for voip service and how much you could save and being that my internet and phone bills were way over 130+ per month I decided to make the switch and try out axvoice. I placed my order over the phone and got my equipment super quick and to be honest it was very easy to plug in and use. I called my gf at the time and she could not tell the difference between my phones calls and other landline calls. No robotic sounds or lag in the call at all, I was pretty happy. I later called my family who lives in the islands, which ended up being cheaper than long distance or any phone cards which I have used before, they sounded like they were right next door to me and that was amazing. Two Big Thumbs Up for Axvoice.

Best Features and Choice for the Price. Beats the rest

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Awesome customer Support. Great Price. Easy Setup.

The Bad:

none

The first thing I liked about axvoice was the features included and no contract needed like many others will do to lock you in forever. Honestly the customer support is second to none. When I called in to get help with correcting a router issue a tech guy got on the phone right away and walked me through the whole thing and got the problem resolved quickly. That help to me meant a lot and was all I needed to become a lifetime customer. Most support will transfer you through three departments, leave you on hold, or take days to fix the simplest problem, they handled it quickly and I was more than happy. I have a complicated setup for my internet in my building and they figured out a solution fast. I highly recommend axvoice just based on customer support alone.

Great company !!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

high quality calls, easy set up and cheap rates

The Bad:

I can't find any at the moment

Looking for another provider now

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy to sign in, BYOD

The Bad:

No response from customer support Incorrect billing and overcharge Not reliable

Two points why I would not recommend them: Upon sign in they charged me $152.88 by mistake. I supposed to pay $10.99/month, so I requested the explanation by e-mail. BTW, I didn't find any way to call AXVoice support. They responded that transaction will be refunded. That happened a year ago and I still didn't get my money back. AXVoice has been charging me for $10.99+taxes and fees for entire year, but $151.88 got lost. For last two months I didn't get any response from them to any of my e-mails... Second issue: some of phone numbers, that I was dialing too often, stopped working. For example, my company PBX access numbers stopped working one after another. As soon as I was switching from one access number, that started giving me a busy signal after a month of using it, the next one stopped working in a month or so. When I lost an access to the first one, I've sent an e-mail to support: no response at all... Finally I came to the situation that I couldn't call any of my most used numbers and the account became completely useless.

I LOVE Axvoice!!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Extremely affordable, clear signal, it sounds just like you are using a traditional land line.

The Bad:

I have found none so far.

I use high-speed internet for some home-based marketing that I am getting off the ground. I needed a reliable service for calls without giving out my cell or regular home number. I found AXVOICE and decided to give it a try and now I am very glad that I did. It is extremely reliable and the calls sound no different from a traditional, wired line service. At first I went with the basic, free service for incoming calls only, but I needed this to be for my new business. I switched it to the home office plan, which was the same price as the residential plan I was looking at. The 200 minutes with this plan is fine for me because I do most of my communication through social networking, text messages, and email. This works for the occasional conference call I need to do. As my business grows and I need to do more with this line, I can get nearly 8 times the minutes for only twice the price. I get all the features I would have gotten with the residential plan, too, including the music-on-hold feature, which gives my business a nice, professional feel. The simultaneous ring is perfect because my wife works a different schedule than I do. With this, my cell vibrates with no ring in my pocket to let me know the land line is ringing and it doesn't disturb her. AXVOICE helps me work my home business with more convenience than I could find with some other carriers and I am very happy about that.

long time customer

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

price and customer service

The Bad:

Purchased my f?r?t Axvoice service ?b?ut 2 years ?go. It was a l?ttl? frustrating t? g?t my ?ld phone number ported but ?nc? d?n? ?t h?s worked well ?ver ?inc?. I h?v? ?inc? moved 3 times, t?k?ng my Axvoice hardware ?nd phone number with m? ??ch time. What a great advantage of location free phone number! Th? hardware h?? b??n reliable ?nd ?t?ll works well. Purchased a ??c?nd Axvoice phone line l?st year f?r my ?ec?nd residence, ?nd th?t ?lso h?s worked flawlessly; f?r whatever reason, ?t was easier t? g?t ?n touch with Axvoice customer service for the s?cond install and get my 2nd number ported.

Axvoice: Great Customer Service, Potential Issues

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Axvoice has great customer service. Their online chat and email functions are answered almost immediately. Also, great bang for your buck.

The Bad:

Potential issues with call dependability and sound quality.

Axvoice has great customer service. Their prices in comparison to what they offer are great and their calls and voice quality are dependable. The other issues that are noteworthy are those of its 15 day back guarantee which one has to pay the return shipping and it doesn't cover your BYOD (bring your own device).

Axvoice: Doing All Right?

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

AxVoice offers one year payment plans to make life easier for those busy people on the go, like me. They claim it's $99 but it's $172.87 with taxes, fees and VoIP Adapter (ATA) plus another optional $15 to do a port over. This price is pretty good compared to most carriers considering they offer unlimited calling across US and Canada but high compared to MagicJack's cheap price. AxVoice offers busy call forwarding (hunt service) and caller ID but needs to provide more features like Broadvoice. Though whereas Broadvoice was down every 3 months for a week at a time, AxVoice has been running farely well for me for 5 months.

The Bad:

AxVoice is unable to admit fault when it comes to billing issues and therefore unable to resolve them. I sent them a notice regarding a $3.99 dispute which was CLEARLY THEIR ERROR and one would think they would credit the account or refund the charge but after multiple emails wasting their time (which cost them WAY MORE than the $3.99), they refused to credit the account. This will ultimately lead to their demise. I did appreciate that I received an email from them regarding "Their Billing Error" on a Sunday. Thanks for reading and Have a good day!

Today, 2-19-12, was my first major outage lasting a few hours. The failsafe (call forwarded) backup number also did not work as was specified by AxVoice web site. There is no telephone number to call for tech support OR for customer service. The LIVE HELP (Live Chat) is not live at all. One must leave a message and an email address. It's been 10 hours, no response yet though my service magically came back up. (no it wasn't on my end nor the ISP). Considering this is the first "known" outage, I guess I'm doing alright. - Daniel K., AEE, BSEE, MSIT DDK Telecom - see our site for "VoIP Advantages and Disadvantages" for more info on various VoIP providers and equipment.

Axvoice Review - Voip Provider

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

I used to have a plan with them called Pay as You Go (Pay just for the calls you make). In order to use this plan, a deposit was required. I placed $20.00 in it. I used only $0.27 out of $20.00. When I canceled my account after a month, no one returned my deposit money back. I have made numerous attempts to get my money back but so far no luck. I sent e-mails and left messages on Axvoice tech-support (888-277-8647)and Axvoice Billing (212-933-9460) but so far I have not received a response from them. I also contacted Better Business Bureau and Federal Communications Commission and so far Axvoice doesn't respond even to them.I really regret having business with them and do not recommend them to anyone. In order to avoid my mistake, stay away from the company and do not spend a single cent on their products and services.

Re: Axvoice

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great sound, Reliability. The service is great until you get issues needed to be solved by Customer Service

The Bad:

The service is great until you get issues needed to be solved by Customer Service. AWFUL customer service. No phone contact at all. ALL communication is via email, which ,make it almost impossible to make your point across when the other on do not take time to read your email completely, and all you get are answered that are not even related to your request.

I have been with this company for years. Once, I neede customer service and I got someone completly rude. NO CUSTOMER SERVICE SKILLS....but to avoid going to the hedached of switching VOIP companies, I decided to give Axvoice one more try. (Hey! maybe the person on teh other day was a very unhappy human and I was the lucky one having to deal with Him/Her)Well, I nned Customer Service again...a year later..Now I feel that is company is being run by some morin living in his mother's basement. What an awful expereinece!!!! They do not know they butt from their elbow!As I mentioon on the CONS: No phone contact at all (even though I requested a contact phone number already in 3 emails). ALL communication is via email, which ,make it almost impossible to make your point across when the other on do not take time to read your email completely, and all you get are answers that are not even related to your request. I do not think whoever is assisting the customer is taking the time to read and make sure good quality service is provided.Today I had enough. I am a customer less Axvoice will have to deal with. And so is my best friend who just sign-up with them, and will cancel also to avoid these issues in the future.

Would not recommend Axvoice

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price

The Bad:

Bad call quality and reliability.Money back guarantee does NOT apply to the BYOD plan (Bring Your Own Device).andnbsp; I had to pay even if I canceled the service after 2 days of use, the call quality and reliability was really bad at least half of the time.

Overall the quality is bad



Axvoice is a residential and business VoIP provider.
Created by: admin, Last modification: Fri 11 of Oct, 2013 (21:12 UTC)


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