What Is CTI?

• "Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems."

See Also

• Asterisk CTI Open Source Asterisk CTI
• Database Systems Corp. CTI - Computer telephony and IVR products including voice broadcasting, ACD, IVR systems and IVR software, Autodialer and Predictive dialer phone systems using CTI technology.
• DialApplet
• Invox - Drag and drop designer, Invox, provides an enhanced IVR Solutions with Virtual PBX features. The designer won Best of Show during IT Expo. Out of box applications include payment over phone, surveys (type your questions and choose answer type), store locator, geographical routing, IM integration, CRM capture lead (Salesforce, Sugar, Zoho), CRM by Phone (with speech recognition), phone appointment scheduling and reminders, outbound automation, Skype/VoIP forwarding, disaster messaging, database integration and others.
• CTI Software by UCN Inc. Competitively priced, hosted CTI Software, delivered over UCN's nationwide VoIP network.
• Voicent IVR Applications
• Microbase CTI - The Pure Asterisk Based CTI Solution.