CTI by UCN

Businesses have long known that traditional Computer Telephony Integration systems can positively impact their bottom line- reducing employees, shortening man hours, and enhancing customer service. But traditional CTI systems come with noticeable drawbacks, including: high start-up costs, heavy hardware investments and the addition of new employees. Computer Telephony Integration by UCN on the other hand, gives you all of the benefits of traditional CTI Software, with none of its drawbacks.

If you base your call routing strictly on inbound DNIS, if your contact information and your transaction data reside in separate databases, or if your agents can’t click-to-dial a customer in your system, UCN's Computer Telephony can deliver some exciting new possibilities to your organization.

CTI Services

InContact CTI is compatible with:

• Direct SQL Access

        -Public db Providers 
        -Private db Providers 

• Alternatives to Direct SQL:

        -HTML Access
        -Remote Web Service Access  

Contact Center Solutions

• Computer Telephony
• Hosted IVR Software
• Customer Service Surveys
• Customer Satisfaction Research
• Virtual Call Center
• ACD Software
• IVR Sytems
• Workforce Management Software
• Hosted Contact Center
• Call Center Survey
• IVR
• Automatic Call Distributors

Contact UCN

Contact UCN at 1-888-UCN-4543 or fill out this Contact Form.