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Convox Dialerfrom Deepija Telecom Pvt. Ltd.
Convox Dialer helps in improving the performance of Man Power of Contact Center. It comes with
Different Analytic Reports.
Highlighted Inbound Features
- Inbuilt IVR
- ACD(Automatic Call Distribution) on Different Logics
- Inbuilt Scheduler for defining different call flow for holidays, office-working hours, non-office working hours.
- Dynamic CRM Builder
- Multiple CRM for Multiple Process in Single Application.
- Screen Transfer From One Level to Another Level of Agents
- Play Queue Number and Estimated Hold Time to Caller.
- Defining Queue Overflow.
Highlighted Outbound Features
- Predictive Dialing
- Preview Dialing
- External CRM Integration
Customization is possible as per specific requirement.
Email - firstname.lastname@example.org
Website - www.deepijatel.com
Phone - +91 40 49325555
Created by: deepijatelecom, Last modification: Sat 09 of Jun, 2012 (14:58 UTC)
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