Call Center Software
Call center software is the software system that allows a company or organization to run a call center.
There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have. This page lets you compare call center software providers.
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There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.
Types of Call Center Software
- Automatic Call Distributor (ACD)
- Computer Telephony Integration (CTI)
- Interactive Voice Response (IVR)
- Predictive Dialer
- Call Center Monitoring
- Call Accounting Software
- Call Analytics
ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.
An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.
Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.
Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBX auto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.
A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.
Contact Center SoftwareFor contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.
Call Center Software ProvidersThis is a list of call center software providers and developers. Please keep this list in alphabetical order.
- 1stream call centre solutions
- 3CLogic Cloud-Based Contact Center Software 3CLogic is a leading provider of cloud contact center solutions based on an innovative approach, designed to deliver modern-day contact center features to meet the challenges of a modern world.
- Asteria Solutions Group offers Insight Call Center Suite an Automatic Call Distributor (ACD) application to support call center operations. Insight supports local and remote agents, agent registration to one or many call queues, various call routing strategies, skills based call routing, queue prioritization, and call escalation strategies. Interactive voice response (IVR) may be configured to collect additional information to assist agents in efficiently fielding calls. Invision is a real time wall board application for call center rooms.
- asterCC hosted Call Center Solutions
- AVOXI offers Virtual Call Center Solutions
- Asternic Call Center Stats PRO 2 Realtime View, Spy, Whisper, Recordings, REST Web Service, Report Designer, Scheduled reports via email and more.
- Avyukta Intellicall-VoIP +Dialer VoIP Provider at cheapest rates and best quality routes,ACD-Automatic Call Distribution,IVR-Interactive Voice Response, Predictive Dialer free with VoIP Minutes, 24*6 Technical Support, VoIP,Dialer. Contact: - firstname.lastname@example.org.+91-8560000080
- Bicom Systems PBXware Call Center Edition
- BrightPattern provides a complete next generation contact center solution, hosted in the cloud.
- Call Center Service Group offers OSDial the most flexible full featured GPL based dialer available for call and contact centers.
- Call center solutions from ZONE Limited
- CallForwarding - Be present anywhere in the world with toll free forwarding services from CallForwarding.com.
- Callspin Asterisk based softphone for Call center
- Daktela - Asterisk Business Solutions - Daktela Virtual Call Center with realtime statistics
- Database Systems Corp. provides IVR and voice broadcasting call center software
- Deepija Telecom Pvt. Ltd.
- DYALOGO Tecnologia para call center
- Enghouse Interactive Call Center Software - Enghouse Interactive develops the most comprehensive portfolio of call center and interaction management solutions, allowing your organization to add functionality when and how you want including: multi-channel call center, CTI integration, Interactive Voice Response, operator attendant consoles, call recording and quality monitoring, knowledgebase product offerings and more. We help your customers reach you anytime, anywhere, anyhow!
- Enterprise Communications - call center software and predictive dialer system for telemarketers uses optimized algorithms to get best contact-rates using highly-adaptive and self-optimizing dialer parameters. the smart lead rescheduling increases contacts significally that you will get most out of your leads. Full range solution provider including Dialer, ACD, IVR and CRM.
- Exelysis Call Center Solution Full Feature Call Center Solution for Asterisk with Predictive, Progressive, Broadcast Dialer, Modular IVR, Advanced Queuing, Agent Management, Real-Time Statistics, Many Off-Line Reports, Fully Documented API in .NET, Large Scalability.
- FOP2 Flash Operator Panel The 1st switchboard for Asterisk
- Lesula Asterisk Contact Center LesulaCC the first professional Asterisk Contact Center Manager deployed for mobile devices (iOS & Android).
- LiveVox Predictive Dialer, ACD, IVR, Call Recording delivered from the private VoIP cloud
- Magnetic North's Cloud Contact Center is a true cloud solution for call centers of all shapes and sizes. ‘Maximise’ is our award-winning, full inbound/outbound/blended multi-channel contact centre solution. Unique features such as mobile number screening, mobile/local CLI presentation, and PCI-compliant secure payment collections sit alongside seamless call blending, automated outbound dialling, skill based routing, automated workflow, integrated email & SMS, advanced reporting and more.
- MicrobaseCTI MicrobaseCTI is a pure Asterisk based Call Center Solution. It is provided as cloud service or at customer premisses.
- Net2Phone Net2Phone offers high quality, low cost SIP Trunking and Business VoIP Solutions for Call Centers - scale up or down capacity as needed, no charge per channel, no contracts, pay only for the minutes you use.
- Neotel Offers a complete CRM which can be connected to your PBX so you have all leads and contacts in one system. Neotel's Call Center Software also includes a predictive dialer.
- Newfies-Dialer, A Free and Open Source Autodialer & Call Center Software Multi-Tenant system comprising Auto-dialer, survey tool, extension dialling (press 1), voice recording and Do Not Call, with white labelling, SMS broadcasting and AMD add-ons available.
- Novanet | A leading Business-class VoIP & Cloud Communication provider to Contact Centers & Enterprise customers. Novanet offers a complete suite of VoIP and Cloud services specifically crafted to suit the needs of a modern day Contact Center. Novanet is a highly scalable enterprise-grade VoIP service. It offers high quality global PSTN termination and local/toll free numbers in over 110 countries backed by 24/7 premium technical support.
- Smart Voice Network offering service to Carriers and Call Centers with unique ability to cap rates and manage sub accounts. VoIP Carrier with US & International Termination and Origination. Competitive High Quality NPA-NXX rate deck, International Carrier rates, and DID channel pricing.
- Switch2Voip Virtual/Cloud Call Center solutions. Asterisk based predictive dialers and PBX. Real Time Reports, Agent Management.
- Thirdlane Call Center Thirdlane Call Center software delivers a reliable and highly-customizable contact center solution with sophisticated features and functionality for a broad range of call centers - on-premises or in the cloud. Thirdlane Call Center is an add-on that is integrated with Thirdlane PBX products and offers set of features supporting environments ranging from professional contact centers to workgroups requiring more advanced queuing, call distribution, and call metrics features.
- Promero | Leading Reseller of Cloud Based Call Center Software | Compare Aspect, Oracle, Interactive Intelligence, Five9, Vocalcom
- Voicent Call Center Software
- Voxdesk Cloud Call Center
- Q-Suite - Cloud Contact Center Solution for Multi-tenant Deployments with Asterisk
- VadaXchange for Call Centres and Contact Centres
- Hosanna Tecnologia Suite AIO for Call Center and Contact Center
- ASWAT Telecom & Media Could or On-Premise Call center / contact center multi-channels , contact us : email@example.com , +971 4 45 08 146
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