Call Center Software
Call center software is the software system that allows a company or organization to run a call center.
There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have. This page lets you compare call center software providers.
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There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.
Types of Call Center Software
- Automatic Call Distributor (ACD)
- Computer Telephony Integration (CTI)
- Interactive Voice Response (IVR)
- Predictive Dialer
- Call Center Monitoring
- Call Accounting Software
- Call Analytics
ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.
An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.
Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.
Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBX auto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.
A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.
Contact Center SoftwareFor contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.
Call Center Software ProvidersThis is a list of call center software providers and developers. Please keep this list in alphabetical order.
- Ameyo Contact Center Software is an all-in-one software based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences. It is a powerful and highly flexible IP-based Call Center Software platform that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence. Designed on latest and robust technology, Ameyo delivers customer engagement solutions which help businesses to improve productivity and profitability and meet their overall goals of customer acquisition & retention, repeat sales and requisitioning and business process automation.
- Ameyo Engage Cloud Contact Center Software Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.
- Alfatell LLC offers ContactCenter AlfaTell Software. Our company is developing a product for organizing Call Center. Our software allows you to analyze all operators calls. Evaluate the work of operators in a predetermined pattern. Analyze the causes of each missed call. The system displays any missed calls have not been processed by the operator. The company is ready to develop for you additional functionality that you need.
- 3CLogic is a leading provider of Inbound, Outbound, and Blended cloud contact center solutions focused on facilitating client engagements, improving sales and marketing initiatives, while enhancing the overall customer experience.
- Asteria Solutions Group offers Insight Call Center Suite an Automatic Call Distributor (ACD) application to support call center operations. Insight supports local and remote agents, agent registration to one or many call queues, various call routing strategies, skills based call routing, queue prioritization, and call escalation strategies. Interactive voice response (IVR) may be configured to collect additional information to assist agents in efficiently fielding calls. Invision is a real time wall board application for call center rooms.
- asterCC hosted Call Center Solutions
- AVOXI offers Virtual Call Center Solutions
- Asternic Call Center Stats PRO 2 Realtime View, Spy, Whisper, Recordings, REST Web Service, Report Designer, Scheduled reports via email and more.
- Avyukta Intellicall-VoIP +Dialer VoIP Provider at cheapest rates and best quality routes,ACD-Automatic Call Distribution,IVR-Interactive Voice Response, Predictive Dialer free with VoIP Minutes, 24*6 Technical Support, VoIP,Dialer. Contact: - firstname.lastname@example.org.+91-8560000080
- Bicom Systems PBXware Call Center Edition
- BrightPattern provides a next generation call center software solution, hosted in the cloud, featuring voice, email, video, social messengers and SMS.
- Call Center Software from Vocalcom, is a call center software solutions that deliver all the benefits of expensive software systems without their hidden costs and long term contracts. Vocalcom brings all your customer conversations in one place, no matter what the source is - phone, web, email, live chat, text message, or social media, so, your team works smarter and performs better while your customers get the answers they seek quickly and reliably – every time. An all-in-one call center software solution delivered as a service to minimize operational costs and deliver lightning-fast service, while driving better business outcomes, more sales, and better customer experience. Customers can be routed based on Visual IVR selections, customer data, value or history, agent skills or availablility, and much more. By adopting a data-driven routing, you can increase first contact resolution by 70%, and reduce average handle time from 53 seconds – providing more satisfaction, better engagement and a faster resolution for customers. In addition, Vocalcom Agent Console provides agents with the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents. Using this technology, call centers can improve agent productivity, while driving up customer satisfaction and loyalty. Furthermore, Vitual Hold from Vocalcom can remove hold time by giving to customers the option to receive an agent callback when their position arrives to the front of the queue, eliminating hold time, reducing abandonment, smoothing out call spikes, and giving customers back what they value most – their time. Reach us on Vocalcom.com
- CHECKBOX, VoIP Carrier, Wholesale A-Z, CALL CENTER CARRIER - We provide VoIP connection specially for call centers / marketing companies who needs High stress / CPS routes, We have USA CC, Canada CC, Australia CC, China CC, UK CC and others Direct Routes to many countries.
- Call Center Solution developed by Ecosmob provides single platform to manage inbound, outbound and blended call centers with its advanced features and security.
- Call Center Service Group offers OSDial the most flexible full featured GPL based dialer available for call and contact centers.
- Call center solutions from ZONE Limited
- CallForwarding - Be present anywhere in the world with toll free forwarding services from CallForwarding.com.
- Callspin Asterisk based softphone for Call center
- Cloud call center solutions, Is the software that makes it possible for call centers to operate with a higher level of productivity, flexibility, and service quality. Go to Call Tools and Request a free trial now.
- DialCloud - Full Feature Call Center Solution for Asterisk with Predictive, Progressive, Broadcast Dialer, Modular IVR, Advanced Queuing, Agent Management, Real-Time Statistics, Many Off-Line Reports, Fully Documented API in .NET, Large Scalability.
- Daktela - hosted contact center - multichannel contact center (calls, emails, chats, social networks etc.) in one solution with HTTP REST API
- Database Systems Corp. provides IVR and voice broadcasting call center software
- Deepija Telecom Pvt. Ltd.
- DYALOGO Tecnologia para call center
- Electronic Voice Services, a leader in the industry for over 20 years, offers outbound dialers and a blended Cloud Call Center with robust LeadMaster CRM, click to call, and progressive power dialing for affordable prices.
- Enghouse Interactive Call Center Software - Enghouse Interactive develops the most comprehensive portfolio of call center and interaction management solutions, allowing your organization to add functionality when and how you want including: multi-channel call center, CTI integration, Interactive Voice Response, operator attendant consoles, call recording and quality monitoring, knowledgebase product offerings and more. We help your customers reach you anytime, anywhere, anyhow!
- Enterprise Communications - call center software and predictive dialer system for telemarketers uses optimized algorithms to get best contact-rates using highly-adaptive and self-optimizing dialer parameters. the smart lead rescheduling increases contacts significally that you will get most out of your leads. Full range solution provider including Dialer, ACD, IVR and CRM.
- EvaluAgent - Performance management software for contact centres EvaluAgent is a suite of cloud-based software modules designed to enhance staff performance in multi-channel contact centres.
- Exelysis Call Center Solution Full Feature Call Center Solution for Asterisk with Predictive, Progressive, Broadcast Dialer, Modular IVR, Advanced Queuing, Agent Management, Real-Time Statistics, Many Off-Line Reports, Fully Documented API in .NET, Large Scalability.
- FOP2 Flash Operator Panel The 1st switchboard for Asterisk
- Indosoft Inc. - Global provider of multi-tenant call center software for cloud or on premise contact centers.
- Lesula Asterisk Contact Center LesulaCC the first professional Asterisk Contact Center Manager deployed for mobile devices (iOS & Android).
- LiveVox Predictive Dialer, ACD, IVR, Call Recording delivered from the private VoIP cloud
- Magnetic North's Cloud Contact Center is a true cloud solution for call centers of all shapes and sizes. ‘Maximise’ is our award-winning, full inbound/outbound/blended multi-channel contact centre solution. Unique features such as mobile number screening, mobile/local CLI presentation, and PCI-compliant secure payment collections sit alongside seamless call blending, automated outbound dialling, skill based routing, automated workflow, integrated email & SMS, advanced reporting and more.
- MicrobaseCTI MicrobaseCTI is a pure Asterisk based Call Center Solution. It is provided as cloud service or at customer premisses.
- Net2Phone Net2Phone offers high quality, low cost SIP Trunking and Business VoIP Solutions for Call Centers - scale up or down capacity as needed, no charge per channel, no contracts, pay only for the minutes you use.
- Neotel Offers a complete CRM which can be connected to your PBX so you have all leads and contacts in one system. Neotel's Call Center Software also includes a predictive dialer.
- Newfies-Dialer, A Free and Open Source Autodialer & Call Center Software Multi-Tenant system comprising Auto-dialer, survey tool, extension dialling (press 1), voice recording and Do Not Call, with white labelling, SMS broadcasting and AMD add-ons available.
- Nixxis Contact Suite |Nixxis is a professional software publisher specialized in call/contact center and customer interaction solutions. The advanced Nixxis Contact Suite, a visionary and flexible solution has been designed anticipating all future needs of contact centers in terms of customer interactions (phone, email, chat, sms, social networks). 80% of our customers report up to 20% increase in productivity and profitability.
- Novanet | A leading Business-class VoIP & Cloud Communication provider to Contact Centers & Enterprise customers. Novanet offers a complete suite of VoIP and Cloud services specifically crafted to suit the needs of a modern day Contact Center. Novanet is a highly scalable enterprise-grade VoIP service. It offers high quality global PSTN termination and local/toll free numbers in over 110 countries backed by 24/7 premium technical support.
- Prologix Systems - Predictive Dialer + VoIP Minutes - Predictive Dialer + VoIP Minutes.Cloud Based Dialer Solutions, CRM Solutions, SMS EMAIL Integration,ViCiDial, GoAutoDial, OSDial,FreePBX IVR Systems, Domestic PRI Based Center, Domestic Call Center Solutions,IP-PBX Solutions, Asterisk Based Solutions, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Neelam Jain,Prologix Systems, email@example.com Message Me: - prologix.sales @ Gtalk, Skype. +91-7073214443.
- Smart Voice Network offering service to Carriers and Call Centers with unique ability to cap rates and manage sub accounts. VoIP Carrier with US & International Termination and Origination. Competitive High Quality NPA-NXX rate deck, International Carrier rates, and DID channel pricing.
- Switch2Voip Virtual/Cloud Call Center solutions. Asterisk based predictive dialers and PBX. Real Time Reports, Agent Management.
- Thirdlane Call Center Thirdlane Call Center software delivers a reliable and highly-customizable contact center solution with sophisticated features and functionality for a broad range of call centers - on-premises or in the cloud. Thirdlane Call Center is an add-on that is integrated with Thirdlane PBX products and offers set of features supporting environments ranging from professional contact centers to workgroups requiring more advanced queuing, call distribution, and call metrics features.
- phone.systems™ The easy to setup cloud phone system for small business and call centers. Local and Toll-Free virtual numbers, global coverage and customer service, simple to use.
- Promero | Leading Reseller of Cloud Based Call Center Software | Compare Aspect, Oracle, Interactive Intelligence, Five9, Vocalcom
- Q-Suite is an enterprise grade Contact Center Software that offers HA and patented call survival, suitable for mission critical installations in the cloud or on premise.
- Voicent Call Center Software
- VoIPTime is the developer of modern software application for Call/Contact centers - VoIPTime Contact Center. We place special emphasis on high quality, reliability, and functionality of the solution. We offer VoIPTime solution for premise-based Call/Contact centers and cloud call centers. This software will assist you in establishing a multi-channel interaction with your customers, thus improving the efficiency of your Contact center.
- Voxdesk Cloud Call Center
- Vitalvox offers on-demand, full feature, Cloud Contact Center Solution.
- VadaXchange for Call Centres and Contact Centres
- Hosanna Tecnologia Suite AIO for Call Center and Contact Center
- ASWAT Telecom & Media Could or On-Premise Call center / contact center multi-channels , contact us : firstname.lastname@example.org , +971 4 45 08 146
- ICTBroadcast Call Center Solution -ICTBroadcast provides Call Center and Telemarketing software to maximize business productivity.
ArgentinaExperts S.R.L. - Soluciones Call Center / Contact Center
Te: +54 (11) 52190914 +54 (351) 5682878
www.voipexperts.com.ar / email@example.com
EspañaMAS IP TI S.L. - Software Call Center / Contact Center
T: 960 800 730
RussiaAlfaTell LLC - Software Call Center / Contact Center
T: +7 8452 674-546