Call Center Solutions

Call Center Software
Provider Software Details
Vonage Business Call-Center
  • No hardware, software or up-front capital costs
  • Carrier-class architecture with built-in enhanced features
  • 100% scalable to fit your needs
Details
Call Center Software AVOXI: Cloud-based Contact Center Software
  • Inbound & Outbound Hosted Call Center Solution
  • Quality assurance tools to improve agent performance
  • Live monitoring & real time reporting
  • Starting as low as $18 per seat
Details
Call Center Software Begin Your Trial Now
  • ACD, IVR and Predictive Dialer in the cloud
  • Complete CRM Integration
  • Originate and terminate on any VoIP carrier
Details
Call center solutions include any call center provider or kind of software that supports call centers. Call center solutions are products and services that solve the specific need for customer relationship management (CRM).

A call center solution is often a total package like unified communications or turnkey product, such as an outsourced call center. Software that runs a complete call center system would also be considered a call center solution.

Types of Call Center Solutions


Inbound call center solutions help companies with incoming calls, such as with customer service and tech support. Outbound call center solutions can help businesses with market research, lead generation and customer outreach. Telemarketers use outbound call centers.

Blended call center solutions can provide both inbound and outbound services.

A virtual call center solution can work for businesses with no central location or several locations. Call center agents can work from home.

Offshore call centers are outsourced companies outside of the business’ home country. Offshore call center solutions can save businesses on overhead expenses.

Web-enabled call center solutions allow customers to call in from their computers. A web-enabled call center is usually a contact center.

In many cases, call center solutions are actually contact centers with the ability to communicate in a wider variety than voice. See call center vs contact center.

Call Center Software

Software is always a part of modern call center solutions. A call center needs a server to run its phone system (such as a PBX) and software to integrate telephony and computer systems.
Not all software is all-in-one. For example, a company wishing to integrate CRM with its call center technology requires additional software.

Call center software can have useful features such as phone controls from the computer and screen popping a client’s profile/information.

Many call center services come with their own, proprietary software. When a company runs its own call center or contact center there are software solutions, both proprietary and open source, for the below functions:


Call Center Solutions

This is a list of call center solutions providers and software. Please keep this list in alphabetical order.


See also

Call center solutions include any call center provider or kind of software that supports call centers. Call center solutions are products and services that solve the specific need for customer relationship management (CRM).

A call center solution is often a total package like unified communications or turnkey product, such as an outsourced call center. Software that runs a complete call center system would also be considered a call center solution.

Types of Call Center Solutions


Inbound call center solutions help companies with incoming calls, such as with customer service and tech support. Outbound call center solutions can help businesses with market research, lead generation and customer outreach. Telemarketers use outbound call centers.

Blended call center solutions can provide both inbound and outbound services.

A virtual call center solution can work for businesses with no central location or several locations. Call center agents can work from home.

Offshore call centers are outsourced companies outside of the business’ home country. Offshore call center solutions can save businesses on overhead expenses.

Web-enabled call center solutions allow customers to call in from their computers. A web-enabled call center is usually a contact center.

In many cases, call center solutions are actually contact centers with the ability to communicate in a wider variety than voice. See call center vs contact center.

Call Center Software

Software is always a part of modern call center solutions. A call center needs a server to run its phone system (such as a PBX) and software to integrate telephony and computer systems.
Not all software is all-in-one. For example, a company wishing to integrate CRM with its call center technology requires additional software.

Call center software can have useful features such as phone controls from the computer and screen popping a client’s profile/information.

Many call center services come with their own, proprietary software. When a company runs its own call center or contact center there are software solutions, both proprietary and open source, for the below functions:


Call Center Solutions

This is a list of call center solutions providers and software. Please keep this list in alphabetical order.


See also

Created by: jarnold, Last modification: Sat 27 of Aug, 2016 (15:16 UTC) by aepshteyn
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