Computer Phone System from DSC

Database Systems Corp. (DSC) provides a complete line of call processing solutions and outsourcing services. DSC has developed several series of computer phone systems that are capable of processing inbound phone calls as well as performing many different types of outbound calling campaigns. The integration of computers and phone technology is referred to as computer telephony integration.

Computer Phone Systems and VoiceXML

Database Systems Corp. phone systems provide voice and data integration using VoiceXML. DSC voice broadcasting computer phone systems with VoiceXML messaging let you send phone messages from a remote computer system. DSC likewise supports IVR VoiceXML and web access that lets our IVR systems make external requests for information via the internet.

Types of Computer Phone Systems

Computer phone systems from DSC are state-of-the-art computer telephony systems that process both inbound and outbound phone calls for virtually any size of organization.

These computer phone systems support analog (Wizard Series) and digital (Pacer Series) phone lines and can be configured from 1 analog line to a 1000 digital lines. And VOIP support is soon to be available through our alliance with Aculabs.

Developed with industry standard components, these computer phone systems have features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. Here are the various types of call processing that can be performed by these systems:

• Inbound Call Answering - The DSC computer phone system processes inbound phone calls and distributes these calls using our ACD (Automatic Call Distribution) software. Using the DSC phone systems that are integrated with our IVR (Interactive Voice Response) system, callers can perform self-help functions by making simple selections using the phone keypad. These intelligent phone systems can connect callers to employees who are working from home or in remote locations.

• Outbound Autodialer - The Database Systems Corp. computer phone system is capable of performing outbound call campaigns. These include voice broadcasting, dial on demand, predictive dialing, progressive dialing, and preview dialing - all at the same time.

• Blended Call Center Phone Operations - The DSC computer phone system is capable of performing both inbound and outbound calling functions simultaneously. This call blending capability makes our phone system ideal for call centers.

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

Other Database Information

• DSC IVR webpage.
• Voice broadcasting - Article about Voice Broadcasting
• ACD System - Automatic Call Distribution phone systems
• CTI Phone Systems - Computer Softphone Dialer and Software
• Interactive Voice Response - IVR software and IVR solutions
• Voice broadcasting services - includes message broadcasting systems
• Softphone Software - Web and PC CTI Enabling Software