Computer Telephony Integration
Computer Telephony is a broad term encompassing many aspects of applying computer-based intelligence to the processing of phone calls.From Wikipedia, computer telephony is defined as follows:
- "Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems."
Computer Telephony Components
- ACD - Automatic call distribution phone systems
- Call control
- Computer-based fax
- Internet telephony
- IVR - Interactive voice response
- Predictive dialing
- Screen Pop - Display caller information
- TTS - Text To Speech
- Voice broadcast - Service broadcasts recorded phone messages
- Voice recognition
- Voice store & forward
- Web-enabled call-back
Computer Telephony also includes CTI software, or API's Apps Gens and other software used to glue disparate systems together in order to achieve more intelligent handling of phone calls.
See Also
- Database Systems Corp. - Call center technology includes computer telephony products and services featuring ACD, IVR systems, IVR software, and Voice broadcasting plus the following computer telephony components:
- DSC IVR Software application library.
- IVR Studio from Voicent Communications
- IVR Interactive Voice Response and Voice Broadcasting technology
- CTI Software by UCN Inc. Competitively priced, hosted Computer Telephony Integration, delivered over UCN's nationwide VoIP network. Hosted Computer Telephony means a great product, at a very competitive cost.
- .e4 Computer Telephony - Great CTi Hardware Resource


Comments
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Spamblock, I have been observing your edits since joining this wiki earlier this year and for the most part I agree with your efforts at trying to control spam. Wikis are for adding content and information people want to read, learn from, and also return to the site for more info. I wrote a number of generic articles when I first joined this wiki (like computer telephony) with links to other generic articles, our site, and my other articles. When linkx (probably you) called me on that, I wrote admin for OFFICIAL guidance. Admin reviewed my edits and suggested making company product specific articles instead, which I did (over 25 and growing). Now your fellow editor Bacon complains about that and threatens to remove them even when admin openly comments that they are OK! Just like you, Bacon says voip-info is being ruined.
I also mimicked the format of other articles, which is written in the guidelines as the procedure to follow. The original articles I wrote looked like others I read on this wiki. The information I wrote on these generics came from our company websites. If they are advertorial as you claim, then REMOVE the information, not just the links. That's my complaint about your edits.
"Ruining voip-info???" If writing articles and adding lots of content to this wiki (which is ATTRACTING viewers) is bad, then guilty. Compare that with E4 who is dedicated to adding links to every possible article to route users AWAY from voip-info.
And regarding Wikipedia, I have come full circle on that wiki and its relationship to voip-info. I use content from Wikipedia as a reference and source of definition on some of my original articles, but since Wikipedia has now all but declared voip-info an unreliable source (source: Wikipedia external link guidelines and wikis), I don't see any reason to provide them with links so that voip-info users are routed away from the voip wiki. Thus I've been removing those links.
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Thanks for ruining voip-info, btw.
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Spamblock, I have no problem with you restoring the information above "See Also"...
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"Moving DSC spam off last changes" when in fact he was hiding a article I had caught him spamming to move it off the last changes page. His payback for me calling him on his spam. Bob Bacon accused me of making changes so that DSC articles stayed in last changes, a blatantly false claim that he could not substantiate. He also accused me of violating voip-info standards and I called him on that and had admin step in to block his efforts to vandalize my pages. Admin supported my edits, not Bacon's threats. If these are some of your "users who are complaining", then I think you need to look elsewhere.
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Let me repeat myself again. Did you get the 'INFO'-part of voip-info? That means be informational and limited the promotional stuff. If you or your company is capable, people will find you. Stop deleting information if you don't like the links. It's not voip-dcs.org.
Regarding unbiased edits, think this one over. You're way off track here.
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No bias from my end.
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