DLS Internet Services Reviews


DLS Internet Services Average User Rating

Based on 13 Reviews



DLS Internet Services is a business VoIP provider. Read reviews about DLS Internet Services below, or write your own.


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13 Users Reviewed DLS Internet Services

DLS Hosted PBX - Bang for the Buck

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The entire DLS team were great. We brought two offices and a number of telecommuters under one phone system for the first time with DLS. We were gun shy after a dismal experience with one office?s deployment of a VOIP from one of the phone giants. After a lot of time, money and worst of all downtime all we had was an expensive sophisticated system from which we could only make calls and get voicemails. At least, we usually could do those things. Enter DLS. They stayed on top of our concerns from day one, helped us with the fiascos created by the losing carriers, and made sure things just plain worked. No pie in the sky bologna. They delivered on every aspect that was under their control and many that weren?t. The negligible down time we experienced was due to the other carrier dropping the lines one week early, but DLS responded immediately. They helped us develop a reasonable and cost effective set up that has drastically improved our connectivity and lead to a more unified identity. The features in general are great. My favorite is the online panel that allows us to see whether employees in other locations are available before transferring a call. The ability to offer another staff member?s help immediately instead of adding to the pile of voicemails that need to be returned is a big timesaver

Terrific customer service

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I have used DLS as a provider for both my consumer and business Internet and VoIP services for over 8 years. The combination of a localized support staff, great pricing models and very impressive technical skills has led me to recommend them to all of my friends/colleagues that have been in the market for their type of services. Much better to deal with than the giant providers

DLS: Great Call Quality

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Since starting with the organization almost 11 years ago, we have tried many different phone systems from the traditional PBX Phone Systems to the inexpensive "online" phone systems. It wasn't until I found DLS Internet that I truly enjoyed the phone system. We have been PBX customers for about 24 months and are really happy to stay a customer for a very long time.We have a very mobile work force and multiple office locations in the United States. We needed a dedicated phone system that would provide us with the required functionality and versatility of an enterprise class phone system. Due to the nature of our business we are constantly on the phone using the DLS PBX Phone System from office locations and on the road with Windows Laptops and Android Based Softphones.I have just completed a 9 day tour to Europe where I used my Windows Laptop and Softphone, powered by the DLS PBX Phone System, as my primary telephone while on the road. The people I was speaking with had no idea that I was using a Softphone, much less, calling them from Spain or France. The system works great from every location I have every tried to use it and we don't have issues with the phone system. From a cost perspective, the cost of the PBX is very cost effective. You don't have to pay for expensive PRI Lines or pay the monthly DID charges from a traditional phone company that will ALSO charge you long distance charges or require you to purchase a bundle of minutes. With DLS we pay a flat fee for all nationwide calling no matter where you call. Their International rates are great also and are cheaper than what we use to pay. The best part is that even though I was on the phone for almost 30+ hours while in Europe, I didn't pay a single dime for my phone calls back to the United States. My DLS PBX Phone System was handling the calls and with our unlimited nationwide calling the calls were crystal clear and free.I would highly recommend getting your own DEDICATED PBX Phone System

DLS Hosted PBX system is saving me thousands of dollars every month over my previous phone system.

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DLS Hosted PBX system is saving me thousands of dollars every month over my previous phone system. As the owner of a company with 5 offices and over 200 unique extensions, I can only rave about the sound quality, service, and tech support I receive consistently every time. After our initial bumpy start-up, which DLS worked 24/7 to rectify, we have been nothing but pleased. Our customers and employees enjoy crystal clear phone connectivity. Add to this a bevy of features allowing my employees to customize their phone and/or virtual accessibility and you have a winning combination. We have been with DLS over 7 years and migrating to their Hosted PBX solution was the best cost savings move I could have made for our company. Check out the advantages of DLS Hosted PBX for your company too

I highly recommend DLS and their Hosted PBX service.

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I highly recommend DLS and their Hosted PBX service. They provide excellent value with their Hosted PBX solution. Not only do we have a more robust and flexible system with DLS, but at a lower cost than before. As a real estate business, we need a reliable telecom system. Before making the switch each of our offices was using different equipment and service providers. Our DLS rep Jerry and their team were all very proactive during the conversion to ensure that we had zero down-time. They also offered great suggestions on how to configure our call routing system to be efficient and allow for expansion.Since that time (4 years ago) their customer service has remained exceptional. The DLS support staff is local, professional, and responds 24/7 to troubleshoot a problem, help with configuration questions or provide training. Equipment issues or call problems are extremely rare. Our clients can reach their agents no matter the time of day, whether they are in the office or working remotely. Call clarity and stability is excellent. Our staff and agents find the system easy to use, and I find it simple to configure and maintain

DLS is a winner

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DLS is a winner. I use them at both home and for my office. The hosted PBX option can save thounsands over the course of a year and allows flexibility for remote employees. The sound quality and outage rate is better than land line. I would suggest looking at their services to any business over 2 people.

We consider DLS as a Partner

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My company JMM Management Group, LLC has been using DLS for the past 8 years for Hosted PBX Services as well as outsourced Information Technology needs. We consider DLS as a Partner more than a Vendor as they make you feel like you aretheir only Client. The DLS team has responded to all of our needs in a timely manor. This type of service is not normal for a Telecommunications company. Wehave always been abused by thebig Telco's that put you into a Client Service Bank whichhas call centers located in other countries and could care less if you have failures.DLS is an American Company employing US based workers (whichis not easy to compete with other providers in this space). DLS' Hosted PBX system is easy to use. And if you have problems or questionsthey have an excellent support team that walks you through your obstacles.DLS'Hosted PBX system is dynamic and flexible. We use it for multiple business streamsunder one profile which not only saves time, but money. As President and CEO of JMM Management, I highly recommendDLS' Hosted PBX solution to all companies looking for outsourced Telco Services. Jon M andnbsp

Expanded implementation of the DLS Hosted PBX services

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SkipperBuds, over several years, has expanded implementation of the DLS Hosted PBX services to its separate locations in Illinois, Wisconsin, Michigan and Ohio. The system has proven strongly reliable, scalable, user friendly and permitted one voice communication platform to centrally manage all locations. This has proven both productive and economical. Customer support is excellen

DLS Review: A 6-year solution

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I migrated away from the world of POTS lines and PRI's almost 6 years ago to the DLS solution. In the early days the fuctionality was pretty robust. The main motivations for our companies included cost of services (which saved us a lot of money) and flexablity (phones at home, forwarding, time of day routing). Today the system is almost totally redone. The functionallity is 10 full the system we started with. We have had one down time situation in 6 years which was reacted to and fixed within 60 mins. When we went down DLS forwarded all calls to the cell phone. I'm really happy with the service, upgrades and pricing. I highly recommend the product.andnbsp

DLS Review: I have been a VoIP client of DLS for 8 years. We have never missed a beat.

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Using the VoIP system has allowed my business to tie together 7separateoffices acrosstheMidwest like we are all sitting in the same building. I have been a VoIP client of DLS for 8 years. In that time I have changed internet providers 3 times, inseparatelocations based on the bestavailableproduct for my offices. DLS has evaluated and installed all the VoIP platform over every line that I have had. We have never missed a beat, and not one customer ever knew we were working on our system. Another advantage of DLS and the system they have, is it allows me the freedom to change the system when I want, without needing to hire an IT expert. The support always answers my questions and guides me through what I need to figure out. That is from adding new users and extensions to changing the hold music for the holidays. The system is so flexible, that I was able to land one of my largest clients because of what I could do with the system. My client needed adedicatedtoll free line that we could answer for them. I contacted my sales rep at DLS, Gerry, I had a new toll free line ringing into my system in 10 minutes. We did the voice over for the line in 5 minutes and I called my client back. Told them to call the number and see what they thought of it. Needless to say, they were expecting a time line, not that I had it done and was immediatley ready to start taking calls for them. Technology will always present challenges. The partners you have in technology arecriticalto determining of you keep up with it and use it to it's full advantage, or if you will be watching people pass you by with it. Withthehelp of DLS, I have passed several of my competitors, and I am always waiting for my clients to catch up, ready for any question or challengetheyhave, and DLS has been a large part of my ability to stay ahead. andnbsp

DLS Review: Buyer becomes seller

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We bought this system for our business of 5 phones. However, we loved it so much, that we decided to start selling to others. We now are able to provide services of a full hosted PBX, with unlimited phone calls for a flat fee anywhere in the U.S. You can be a single user or multiple phones, and still take advantage of all the great features that this phone system has to offer and keep your phone bills under control. Your customers will never get a fast busy with this system. All calls will be answered all the time. If you are a large company, the system is very customizable to meet your needs. Have a single location or multiple locations, they all are connected to the same system.The list of features is large and growing every day. You have to check out their system or come and be on ours. http://www.irsys.com

DLS really changed the way we use phones

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i was able to route calls to our 4 locations with ease. seems to do everything we need and more. allowed each person to consolidate voice mail. the ability to integrate with outlook, cell phones and land lines make it a dream come 1 for our firm. DLS is very in tune with our requests. DLS responds to our needs at every turn. I would highly recommend them to our clients and to my friends

Review of DLS Internet Services: PBX VOIP phone system from DLS Internet Services

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My company, Thermosoft, began using DLS Hosted PBX in June of 2006. So far, I only have good things to say about both: their product and service. DLS has a professional team which helped us adopt the system and get through the hurdles of the change. To date they continue to educate us on use of new features and are quick to help us with varying configuration changes. I believe that upgrading our phone system to the DLS Hosted PBX was one of the best steps we took in improving employee productivity in the past 10 years. It significantly improved our customer service, increased productivity of our sales team with new follow-up options and made our life much easier. The software is very smart, it allows us control all the features via a computer or mobile phone from anywhere in the world. Kudos to DLS on their growth



DLS Internet Services, a business VoIP provider user reviews

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DLS Internet Services, a business VoIP provider user reviews

See also

Created by: admin, Last modification: Thu 28 of Jan, 2016 (01:47 UTC)
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