FastInfra, LLC is a VAR and developer of asterisk addon products. FastInfra is releasing a new call queue management system for FreePBX called FastQueue. FastInfra sells VoIP phone systems with FastQueue preinstalled or FastQueue can be purchased stand alone and installed on any FreePBX based phone system.

FastQueue inbound call manager

FastQueue combines ease of installation with a clean user interface and a realtime statistics collector designed for reliability. FastQueue provides a web interface for managing your agents and viewing your statistics as well as a FreePBX module that provides call routing destinations. These destinations include agentlogin and agent callback login/logout.

Features:

• Agent management interface where agents can update their own PIN and view their performance
• AgentCallbackLogin behavior supported without deprecated AgentCallbackLogin
• AgentLogin from browser
• Automatic queue logout after configurable number of missed calls
• Standard agent login where phone remains offhook while logged in
• Wallboard showing current status of all queues and all logged in agents
• Queue performance by queue
• Agent performance by agent
• Call traffic by DID
• Service Levels with custom intervals
• Call distribution showing average duration, hold time, logins, and logouts
• RPM deployable that installs cleanly on Elastix 2.0 (other distributions also work)
• Individual call history that shows each queue a call passes through and the reason for leaving the queue
• FreePBX module for easy integration with FreePBX without having to make custom dialplan entries
  • Agent channel login
  • Agent callback login
  • Agent callback logout
  • Whisper mode login

Company Contact

Website: www.fastinfra.com
Phone: 801-505-0501