Ok, am I going crazy? or is the website for this software actually not on this page. Can someone add it onto the actual page?

Thanks
-Brett

I will have a look at it, is it possible for you to send me a screenshot of your old app?

thorben

Can you add a another tab that will show the number of calls in the queues, the longest hold time in each queue, and the agents logged into the queues in a very large font, even if it scrolls so we can display it on a large monitor for everyone at our helpdesk to see. Any help on this would be greatly appriciated, at our old call center, they had a display board that showed this info for the agents on a scroll screen, and we are looking for that same function with asterisk. Thank You

Hi Jean-Louis,

Thank you for your interest in IPSwitchBoard. I will add your suggestions to my wish list.

Regards
Thorben

Hi,

I'd like to know if it's possible to set my own SLA, calls answers within certain time like after 15 seconds or 4 rings to see Service level in the queue panel

is it possible to add the possible to extract statistics for queues ,
number of incoming calls, answered within the sla, beyond the sla, lost calls , login logout agent times , number of calls per agent and so on,

thanks
Jean-Louis

Bummer!! It's a great product and I'm sure you'd find a host of people willing to help you make it even better than it is today. i.e. see: Asterisk ;)

Thank you for letting me know, I have fixed the link (:biggrin:)
Thorben

http://www.microsoft.com/downloads/details.aspx?FamilyID=b7adc595-717c-4ef7-817b-bdefd6947019&DisplayLang=en

Hi Byock,

I am not sure I understand you problem, please contact me at mailto:info@thorben.dk

Thorben

I must be blind, I cannot figure out how to monitor a call. (:cry:)

Other than that, it looks great, can't wait for the ZAP support. (:razz:)