IVR Systems From Database Systems Corp.

Database Systems Corp. (DSC) provides an award winning call center phone system which features Interactive Voice Response (IVR) software for processing inbound calls. This IVR system includes Dialogic telephony cards and modern Windows PCs that support VoiceXML call messaging. Newer systems incorporate telephony software from Aculab with VOIP support.

Using VoiceXML Remote Data Access, these advanced and modern phone systems can update information maintained on remote database servers as well as access information from any website.

The WIZARD IVR system is an entry level call center phone system that supports analog phone lines. If a call center requires more lines, the PACER IVR system can be used in environments where digital phone line support is necessary.

PACER Digital IVR Systems

DSC also provides IVR solutions for medium to large scale phone centers with the PACER phone system. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.

The PACER phone system supports multiple digital T1's with capacity from 24 to 480 phone lines. These systems can be networked to provide call applications for virtually any sized call center or phone answering center. Using an 'Open IVR' network approach, IVR applications can be developed on separate servers that control the flow of information and the transfer of inbound calls.

WIZARD Analog IVR Phone System

DSC offers a complete, affordable and expandable IVR system called the WIZARD phone series. Features include an easy to use IVR Software that leads the developer step by step through the creation of custom phone applications.

The 4 line IVR system includes a Wizard setup program or comes optionally with a comprehensive IVR software development toolkit.

IVR System Features

Industrial Quality PC (Monitor Optional)
Intel/Dialogic Telephony Card(s)
PACER supports 24 - 480 Digital Lines Per System
WIZARD support 1 - 96 analog phone lines
Integrated ACD software
Multiple Networked Systems Working In Parallel
Windows OS
Multiple IVR Programs
IVR Software Development Libraries
Text To Speech Integration
Touch Phone Navigation
Hearing Impaired TDD / TTY Phone device support
Call Monitoring and Recording
Message Forwarding

IVR Applications

Database Systems Corp. has developed a wide range of IVR Software Applications. These programs were developed for both public and private organizations who are providing information to community members and clients 24 hours a day. The link above presents a complete listing of the many industries that have been served by IVR software and individual categories include a customer profile and how each client is using IVR technology. Many of these clients user our IVR hosting services.

IVR Applications - Lists a variety of IVR applications and clients
Phone Surveys - IVR phone surveys and applications development tools
Phone Reminders - Send phone reminders to clients and subscribers

IVR Reports

An IVR report system that analyses the ongoing performance of an interactive voice response calling program is an invaluable management tool. The following IVR reports demonstrate the reporting capability provided by Database Systems Corp. and its IVR system.

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

Database Systems Corp. Information

IVR System Resource Calculator and Model
IVR Systems - EasyIVR
Database Systems Corp. - IVR software and IVR systems
ACD - Automatic call distribution
Computer Telephony - CTI software and phone systems
Voice broadcasting - Interactive voice messaging

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IVR Systems from DSC

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