Indosoft Inc., provides technology for Contact Center solutions, Audio Conferencing system, Real-time call blocking for Do Not Call list enforcement, VoIP solutions, PBX, Predictive Dialers, IVR and Voice Recording technology.

Indosoft's Contact Center Solution (CMS) Suite is a perfect blend of Web based CRM with a flexible and robust Agent Interface, open but fully customizable Database, excellent Outbound Predictive Dialer and a sophisticated Inbound Automatic Call Distributor. It uses best of breed Asterisk as the PBX platform with built-in Voice Recording and Interactive Voice Response. Indosoft contact center suite is ideal for setting up remote and hosted contact center solutions. It has a comprehensive reporting capability and is easy to use.

Indosoft software and its blended solution is widely used for inbound and outbound call center applications. It is also ideal for remote and virtual call centers. Its Linux and Asterisk platform makes it the most cost effective solution for call centers. Indosoft has successfully deployed its technology in Canada, U.S.A., Mexico, Chile, Australia, Netherlands, Philippines and Switzerland. . Indosoft provides excellent remote production support from 9 a.m. EST to 9 p.m. PST, 7 days a week for all its products and services.

Inbound ACD

Indosoft Inbound provides a unique web-based tool-set to effortlessly setup and manage the inbound call center. It provides an integrated management of the call routing as well as the queue and agents. The web interface has a tiered structure to allow the call center to operate for multiple customers, each with multiple simultaneous campaigns. Every campaign under a customer can have as many skilled based queues as necessary. The call center administrator can setup campaigns and queues effortlessly. The GUI tool allows setting up of sophisticated scripts to manage the call flow and the ACD. The Agent popup will present the campaign, queue and the DNIS information. This can be integrated to the any web-based business application used by the call-center or its client. The Administrator can setup agents to take calls from multiple queues and be assigned different priorities on each queue depending on their skill-set. The reporting allows both ‘Live Reporting’ and ‘Performance Reporting’. The dashboard provides information up to the minute information on the calls, the agents and the queues.

Predictive Dialer

The Indosoft Predictive Dialer is built on top of an open-standard open-architecture switch and comes with a full suite of Database, List-management, Scripting, Administrative console and CTI database powered by MySQL. It runs on one of the most stable CTI telephony platforms with a Soft-switch that provides a feature rich PBX and call routing. The Dialer can be set to run in Agent Ready, Power and Preview Dialing mode as well. Predictive dialing is an efficient method of outbound calling where the Dialer locates a live client before handing the call over to the agent. Indosoft Inc. offers an advanced dialing system capable of connecting to the agent at the shortest time.This Dialer has been in production for over 5 years and is used in a variety of outbound applications like Telemarketing, Fund-raising and Collections.

Auto Dialer

We also specialize in building Custom Dialer for businesses wanting to broadcast to contact their customer base. The Dialer will tie into an IVR tree for call routing. The IVR will enforce organization specific decision tree.

Audio Conference Bridge

Indosoft's Audio conferencing bridge is a hybrid system that seamlessly connects TDM and VoIP networks. It includes a comprehensive set of features and is easily customizable. The audio conference bridge has feature sets packaged to address the requirements of both the conference service provider and enterprise clients. Conference service provider requires high volume scalability and integration.Enterprise clients require ease of use and affordable cost.

Real time Do Not Call Blocking system for outbound calling

Indosoft Inc. offers real-time Call Blocking for Organizations engaged in mass outbound marketing campaigns. Organizations making calls to consumers living in United States require this kind of blocking to ensure compliance with Federal and State Do not Call (DNC) requirements.