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  • Juan Ortega, Thu 15 of May, 2008 [10:33 UTC]: Hi everybody, I'm Juan, an ITCom student, and I need to know what basic elements I need to create a VoIP network. Can anybody helpme, please?,Thank you very much
  • gineta, Wed 14 of May, 2008 [03:58 UTC]: any here not fine the configuration of firewall juniper -screem for VOIP asterisk????
  • Anoop Prabhakaran, Tue 13 of May, 2008 [12:16 UTC]: I am developing Asterisk IVR, Whenever i make a internation call to the IVR system, the DTMF is not getting detected properly, this happens only for the first time, second call onwards system works fine. why this is happening
  • joe, Mon 12 of May, 2008 [04:27 UTC]: Is there an opensource browser based softphone, or a system like Busta where everything is not manages through their website?
  • Nick Barnes, Fri 09 of May, 2008 [11:36 UTC]: Christopher - yesterday I tried an Asterisk install on a CentOS 5.1 box with stock GUI and it all worked fine. Sorry I can't help.
  • aero, Fri 09 of May, 2008 [08:20 UTC]: can someone help me out on this, i tried to play some sound files on my asterisk box and this is the error message i got. WARNING[4429]: format_wav.c:169 check_header: Unexpected freqency 22050 May 8 11:17:39 WARNING[4433]: codec_gsm.c:194 gsmtolin_fra
  • Christopher Faust, Thu 08 of May, 2008 [14:15 UTC]: I beleive that I may have to change something in the xserver configuration. Please advise
  • Christopher Faust, Thu 08 of May, 2008 [14:14 UTC]: Everything was perfect. In the bios I have increased the memory allocated Still receive input not supported on my display.
  • Christopher Faust, Thu 08 of May, 2008 [14:13 UTC]: This would not be my main box. I am doing some testing to see if I can install zaptel and asterisk 1.4 on a full centos 5.1 box with development software Its bizzare, because before I went through the asterisk and zaptel installation everything was perfe
  • Nick Barnes, Thu 08 of May, 2008 [13:44 UTC]: Christopher - I can't see any way in which an Asterisk installation would muck your GUI, but remember that it is advised not to use a GUI on an Asterisk box anyway.
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Interactive Voice Response from DSC

Page Contents




Interactive Voice Response from DSC


Database Systems Corp. (DSC) provides a complete series of computer telephony phone systems and IVR software. DSC has developed an Interactive Voice Response (IVR) system that provides callers with the ability to automatically interact with a phone system while obtaining information or performing transactions. The IVR responds to this input by providing appropriate information in the form of voice answer or provides a connection to a "live" operator. Other associative terms for IVR are AVR (automated voice response) and ARU (automated response unit).

VoiceXML and Interactive Voice Response Software

Database Systems Corp. supports VoiceXML data access logic that makes external requests for information over the internet via a voice portal. Using this technique, callers can be given information maintained anywhere on the web. Using our embedded Text To Speech (TTS) application software, text information that is retrieved via VoiceXML messages from other web sites (or servers) is converted into a phone message and automatically played to the caller using the DSC IVR software.

Interactive Voice Response Systems


Database Systems Corp. has developed 2 different IVR phone systems. The WIZARD phone system supports analog phone lines and was developed to process small to medium call volumes. This interactive voice response system supports up to 48 analog phone lines.



The PACER phone system supports digital T1 phone lines and is ideally suited for medium to large call processing centers. These systems can support up to 480 digital phone lines.

PACER systems can be networked together to support any number of digital T1 phone lines.

Hosted IVR Outsourcing Services

Besides offering state-of-the art phone systems and computer telephony products, DSC provides full service IVR hosting at its secure and redundant data center. Using the technology developed internally, DSC experienced programming staff can design and implement inbound calling campaigns quickly and efficiently.

Interactive Voice Response Applications and Reports

IVR Applications and toll free answering solutions are becoming very popular today. Both public and private organizations are providing information to community members and clients 24 hours a day. In just a short period of time, this technology has been applied to a growing number of industries and projects.

The DSC IVR reporting system analyses the ongoing performance of an inbound calling program. The following IVR reports demonstrate the report capability provided by DSC and its IVR system.

IVR Resource Calculator

DSC also provides its clients with a free IVR system simulation program that models the performance of various IVR calling campaigns. This calculator accepts variable parameters and produces a display that specifies the optimal number of phone lines to be dedicated to a inbound calling campaign.

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

Database Systems Corp. Information


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Created by Paul Gillman, Last modification by rkelley on Wed 14 of May, 2008 [11:09 UTC]

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