Mitel MiCloud Reviews


Mitel MiCloud Average User Rating

Based on 23 Reviews



Mitel MiCloud is a business hosted PBX provider that offers an advanced set of features for small to medium sized businesses. Read Mitel MiCloud reviews from current and former customers below, or write your own Mitel MiCloud review.


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23 Users Reviewed MITEL MiCloud Business

Good Cloud Solution - Mitel

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Mitel's Hosted PBX solution has really delivered all the businesses needs. Having a team of employees and contractors who collaborate remotely and customers based throughout South America, this solution has really provided the flexibility that we need

Service is atrocious

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We have been with Mitel for over 20 years. We had a server based system and the service was always great. We decided to switch to their cloud product so we could move away from the server system. The switch over took months and months with poor attention to the details, constant follow up calls and hours and hours of work on my part correcting the issues created by Mitel support. Follow up meetings were scheduled to work the punch list but the support people never called when they said they would. I had to constantly send emails to get their attention including the managers. When you call support, you will be on hold for a very long time. On one occasion, the phone system went down. I called support and the woman took the information and said she would pass it on to the technical department. She had no idea when the service would be repaired or who would be calling. She was dismissive in her attitude and truly could care less. The system still s needs some tweaking and I am again waiting for support. The final blow is that they started billing me for the system while it was being installed and debugged while I was being billed for the old system. Customer service for the bill was as unwilling to help as the support people. There are plenty of systems out there. I would look into other products

MiTel internet based phone system

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This is the absolute worst phone system ever. We have had this system for 9 months and have NEVER had good service since day one it had dropped calls. The sound quality is horrible and it allows to much delay which creates a horrible talk over problem. Not a good system for businesses!!!!! I can't say it enough. Do not waste your money on this system

Great Service! - Mitel

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If you're looking for top notch reliability and service...you found it. I normally don't write reviews...with the exception of one or two Amazon complaints, but these guys went above and beyond my expectations! My only complaint...the call quality is so clear...clients can actually hear my co-workers gossip

Great service - Mitel

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I was very happy with the services. The reps were extremely helpful in assisting us with assessing our needs and presenting us with solutions that made sense for our organization. I would highly recommend this company to all my colleagues

MITEL NETSOLUTIONS

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I needed 10 phones for my dental business. I contacted Mitel Net Solutions via the chat they provide on their website. They were extremely helpful and very thorough in regards to what I needed to effectively run my business. The 5340e IP phones they provided me are very easy to use and fantastic phones. I have seen other provider phones and they were not even close to the quality of the phones that Mitel provided. I am extremely satisfied with the service so far and honestly have nothing negative to say about this company. I recommend Mitel to any small or large companies looking to change or upgrade their phone system :

5 Stars for Mitel's Hosted PBX Solution

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Mitel's Hosted PBX solution has really delivered on my businesses needs. Having a team of employees and contractors who collaborate remotely and customers based throughout North America, this solution has really provided the flexibility that we need. The ability for all users to easily log into any phone, route calls to their cell phone or another number and control their own experience through the Mitel Web Portal has made this any great system to use. Also, it was super easy to install! We just unpacked the phones, plugged them in to the network and entered each extension and PIN - and the install was done. The Mitel solution has met our needs and their staff has been great to work with. I would highly recommend them for your business

Mitel Review - System Up and Running

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The process to have the system up and running was smooth. I really had superb support in clearing any potential issues I anticipated. There was a solution for everything

Mitel Cloud A Good Idea

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I have been a Mitel customer for quite a while and recently switched over to the cloud product from Mitel. The post sales process was excellent as I had one contact that worked on me with everything. So far, so good

Mitel New Installation - Sales rep: Bryan Habibi

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From the very first encounter with Bryan as well as through all of the other contacts through out the installation process was very professional! It was very easy to make contact with Bryan who was available and ready to assist at a moments notice. Equipment as well as quality of service has been a great experience! All dates for the various installation process were met

Mitel Anyware....The Best of the Best

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The Mitel Anyware represents the best of the Hosted VoIP Solutions on the market. I've used others and was always very disappointed in the poor sound quality ranging from "two cans and a string" to very poor cell phone connection. Not with Anyware. The system was very easy to set up and is very easy to use. I highly recommend the Mitel Anyware

Mitel Anyware: way easy

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from start to finish it was easy to work with Mitel they wanted to know about my business not how many phones I needed from my first call with sales to my engineer and also the technican they were very through I didn't need to give my credit card information or jump through hoops to get the servic

Call Quality Excellent Just As It Should Be

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Going with Mitel for my business phone service was a good decision mainly because its been reliable and the call quality is excellent. Im all for the best price but if the price is low and the quality stinks the cost savings is not worth it. I figured Id get good voice quality with Mitel after reading up on them but I also assumed that from an unnamed VoIP provider I switched to at my home that I ended up dumping after one month of terrible fax quality. They were a burn and churn mass advertising company and I learned my lesson. Mitel seems like a solid company and experienced enough to know that the quality has to be good before the savings matter. For me, it has to work all the time and there cant be a difference between my own phone system using land lines from my local telephone company and a hosted service like Mitels. Five thumbs up to Mitel

Mitel is a Great Company, Great Product

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My experience with Mitel goes back to the 90's when we used their phone systems in our business. Back then it was by far the most reliable system we'd used and was priced right. Today, using their cloud based service AnyWhere, we can avoid the hassles and big time expense of a dedicated phone system and the cost of all the moves, adds and changes which in the old days added up to a good chuck of change. When I saw Mitel as an option this time around it was a no brainier to me and to form, they have been great to work with. I also like their simple pricing plan that includes all the various costs so I dont have to reeducate myself every few months on what we are buying and how much we're paying. Over all I dont have any cons as it all seems to work as pitched

New VOIP Service

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After one week the phones work well and provide the service we sought. There are some limitations due to the Ignition system that we purchased, but it does have a lot of flexibility given the demands we placed on the provider

Mitel bent over backwards for me

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My sales person Shannon was excellent. We live in a rural area and most VOIP companies will not even talk to us about getting service, they just tell us that they do not service our area. Mitel did everything possible to get us local number's. In short they were not able to get us a number that matched our home town (not because of Mitel, but because our local phone company) so we had to port our # to the cell phone service provider and then forward it to the number that Mitel was able to get us. Shanon was with us every step of the way and was even able to discount our service a bit, for the trouble. It is so nice to have a big phone system for our Real Estate Office, without having a BIG bill. Any questions or changes that we had to make, Mitel support was right on top of things in getting it fixed or answers to us

John Brothwell MD

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Everyone is very quick to respond to questions. Overall a very good experience transferring phones. The ability to customize yourself online is great. The thorough workup prior to starting the service was very impressive. They took alot of time working out all the details before anything was transferred. They didn't just turn it on and wait to see what happens. A very impressive team. I would highly recomment this service to anyone

Mitel is the best and saved me a lot of money

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We are a 2o person ad agency and the phone is our most important tool. In the past it has also been an expensive tool. Now with Mitel we have saved more than 50% off our phone bill and have many more features than we had with our old telco PBX. We have been on for over 2 months and so far the quality has been excellent and the ease of use and installation was impressive. The biggest hassle was the number porting, but that is more a function of the telco releasing our old numbers rather than an issue with Mitel. it took 45 days to port, but that was no big deal because we had the new phones plugged and ready to go so as soon as the porting was complete we are up and running without missing a beat. We would recommend to anyone looking to save money and get all of the features that you always wanted in your phone system

Great Features, Easy to Set Up, All Good So Far!

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You don't have to be particaully tech-savy to feel comfortable setting up and using this Mitel system. When starting out you can actually reach someone to answer questions so you are not forced to waste a lot of time figuring things out on your own. Adding phones is also easy and pricing is simple so getting approval on adding new users is strightforward for me. All around it has been excellent product and i'd make the same decision again if I had to

Great Phone System! Mitel AnyWare

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The phones are beautiful and their costs are included in the monthly service so there were no big up-front expenses. The call quality is excellent and we've never experienced any downtime. The online admin portal makes it easy to move extensions and manage our call routing

Mitel AnyWare--Good features, great uptime

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I'll start by saying I wish we would have found the mitel anyware system sooner than we did. Not all voip providers are created equal, and that has been made ever clearer to me since getting our company outfitted with mitel phone service. We have 30 phone lines set up for a call center in southern california (torrance), and being that we're a call center, we really need our phones to work or we don't really have a business. Getting started was quick and easy. The mitel reps also do a good job of explaining how to set up features like auto attendant, and linking up the system to our employees' mobile phones. We haven't had a problem yet, so I'm confident in being able to recommend mitel to any other midsized businesses like ours

Excellent business phone system Mitel AnyWare

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I'm an IT Systems Admin for a mid-sized office that relies very heavily on their phone system. We went through a few VoIP providers before finally settling on Mitel AnyWare. We had a lot of frustrations with our previous providers, but now with Mitel AnyWare my job has been much easier since our system has not had any failures or issues. Our salespeople also tell me that the features that the system provides makes their job easier as well. Would recommend i

Good Service - Mitel

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Very good option, simple to install and manage, flexible and a lot of features.



The Mitel MiCloud is a single piece of software that is used to help manage telecommunications for every part of a business. There are several different levels of telecommunications that must be covered, and Mitel MiCloud does all this at the same time. The products and services listed below help explain how the Mitel MiCloud can manage telecom needs for a company that may stretch around the world.

Using new telecommunications products helps businesses increase productivity without the need to add products from several vendors. Mitel has brought all communications needs under one umbrella to provide businesses with the help they need to remain productive. Review each item to learn which will work best in the office today.

Business Phones

Business phones are needed throughout every office. There is a phone on the CEO's desk and there is a phone on every desk in the building including the maintenance closet. A single phone system must connect all these phone, and Mitel helps provide phones that will link with the service that Mitel provides.

There are desk phones and IP phones that may be connected to any network a business uses. Phones that come with their own Ethernet cables may be connected to a VoIP service, and traditional desk phones may be connected to the wall outlets. A business can modernize the office with new IP phones that work with the Mitel software.

MiVoice

MiVoice covers the services and products that help businesses communicate with their phones. Communications in the office must be done with telephones, and employees need phones that help them call on customers. The phones purchased by the business can be powered with the MiVoice service for perfect call quality and reliability.

Calls are dropped less on the MiVoice server, and MiVoice customer service helps resolve issues quickly. The system helps businesses manage their phone calls as simply as possible with minimal expense. A business that invests in the MiVoice service will have phone service coming through their Internet line at a reduced price compared to the phone company.

MiCloud

The MiCloud is a proprietary application that helps businesses store information and manage documents within each office. The MiCloud is offered in conjunction with other services from Mitel, and businesses investing the MiCloud will be able to access other Mitel services through the same portal.

The MiCloud comes with expandable storage space that can be accessed through the Mitel servers at any time. A business may purchase a package from Mitel that will help with storage, or the business may purchase a cloud that helps with sharing. Every business that uses the MiCloud saves time and money on document storage.

MiCollab

MiCollab is a meeting and collaboration tool that will help people in the office work with each other without leaving their desks. People in different locations can collaborate on projects, and meetings can be held without massive travel expenses. A business that wants to cut back on wasted time can use MiCollab to put together meetings that happen instantly on employee computers.

A whole team may congregate in just one office to meet with a group from another location. A manager can hold court from their desk, and a team leader can update their team from the field. The MiCollab product helps get collaboration done in the same place as the other Mitel services.

MiContact Center

The MiContact Center is the place where customers and employees come together to get the information they need. The contact center is the place that customers call when they need assistance, and the contact center can become a help desk for people in the office who are experiencing trouble.

The MiContact Center software helps route calls to the right places when customers call in. Call center workers may be placed anywhere in the world by the business, and the contact center software sends calls to the right people. The MiContact Center software collects customer information when they call in, and the people in the office can see the record of the caller's information at the moment the call is picked up.

Customers that are in need of immediate assistance need not repeat their information once their call is answered, and the employees who pick up the phone may immediately access information for each account. Account access makes service much easier for the call center employee, and endless searches for information are eliminated.

Combining Services

Mitel services help businesses combine products to get the best results in the office. Every business that is in need of new telecommunications tools needs to try the Mitel services in their office. The office phone may be purchased to match the services that are offered, and the office phones may be adapted to services that are purchased at a later time.

Businesses may pick and choose from the services offered by Mitel for their own communications needs. A company that runs call centers must use the MiContact Center software to route calls to the right people, and the company that runs a help desk may use the same technology.

The MiCloud is tied into every computer in the office for the convenience of everyone on the job. Employees who must share and edit documents consistently need access to those documents through a cloud that eliminates the need for email, and the cloud storage capacity may be changed at any time.

Collaboration is made much easier with software made specifically for business purposes, and every employee in the office has access to these tools through the Mitel portal. Investing in telecommunications is best done with the help of Mitel and their software. All communications needs are routed through a single stream software program, and a business will make one payment to resolve their communications issues.

See also


Note: Mitel AnyWare is the correct spelling of the company. Sometimes it is mistakenly spelled Mitel AnyWhere.


The Mitel MiCloud is a single piece of software that is used to help manage telecommunications for every part of a business. There are several different levels of telecommunications that must be covered, and Mitel MiCloud does all this at the same time. The products and services listed below help explain how the Mitel MiCloud can manage telecom needs for a company that may stretch around the world.

Using new telecommunications products helps businesses increase productivity without the need to add products from several vendors. Mitel has brought all communications needs under one umbrella to provide businesses with the help they need to remain productive. Review each item to learn which will work best in the office today.

Business Phones

Business phones are needed throughout every office. There is a phone on the CEO's desk and there is a phone on every desk in the building including the maintenance closet. A single phone system must connect all these phone, and Mitel helps provide phones that will link with the service that Mitel provides.

There are desk phones and IP phones that may be connected to any network a business uses. Phones that come with their own Ethernet cables may be connected to a VoIP service, and traditional desk phones may be connected to the wall outlets. A business can modernize the office with new IP phones that work with the Mitel software.

MiVoice

MiVoice covers the services and products that help businesses communicate with their phones. Communications in the office must be done with telephones, and employees need phones that help them call on customers. The phones purchased by the business can be powered with the MiVoice service for perfect call quality and reliability.

Calls are dropped less on the MiVoice server, and MiVoice customer service helps resolve issues quickly. The system helps businesses manage their phone calls as simply as possible with minimal expense. A business that invests in the MiVoice service will have phone service coming through their Internet line at a reduced price compared to the phone company.

MiCloud

The MiCloud is a proprietary application that helps businesses store information and manage documents within each office. The MiCloud is offered in conjunction with other services from Mitel, and businesses investing the MiCloud will be able to access other Mitel services through the same portal.

The MiCloud comes with expandable storage space that can be accessed through the Mitel servers at any time. A business may purchase a package from Mitel that will help with storage, or the business may purchase a cloud that helps with sharing. Every business that uses the MiCloud saves time and money on document storage.

MiCollab

MiCollab is a meeting and collaboration tool that will help people in the office work with each other without leaving their desks. People in different locations can collaborate on projects, and meetings can be held without massive travel expenses. A business that wants to cut back on wasted time can use MiCollab to put together meetings that happen instantly on employee computers.

A whole team may congregate in just one office to meet with a group from another location. A manager can hold court from their desk, and a team leader can update their team from the field. The MiCollab product helps get collaboration done in the same place as the other Mitel services.

MiContact Center

The MiContact Center is the place where customers and employees come together to get the information they need. The contact center is the place that customers call when they need assistance, and the contact center can become a help desk for people in the office who are experiencing trouble.

The MiContact Center software helps route calls to the right places when customers call in. Call center workers may be placed anywhere in the world by the business, and the contact center software sends calls to the right people. The MiContact Center software collects customer information when they call in, and the people in the office can see the record of the caller's information at the moment the call is picked up.

Customers that are in need of immediate assistance need not repeat their information once their call is answered, and the employees who pick up the phone may immediately access information for each account. Account access makes service much easier for the call center employee, and endless searches for information are eliminated.

Combining Services

Mitel services help businesses combine products to get the best results in the office. Every business that is in need of new telecommunications tools needs to try the Mitel services in their office. The office phone may be purchased to match the services that are offered, and the office phones may be adapted to services that are purchased at a later time.

Businesses may pick and choose from the services offered by Mitel for their own communications needs. A company that runs call centers must use the MiContact Center software to route calls to the right people, and the company that runs a help desk may use the same technology.

The MiCloud is tied into every computer in the office for the convenience of everyone on the job. Employees who must share and edit documents consistently need access to those documents through a cloud that eliminates the need for email, and the cloud storage capacity may be changed at any time.

Collaboration is made much easier with software made specifically for business purposes, and every employee in the office has access to these tools through the Mitel portal. Investing in telecommunications is best done with the help of Mitel and their software. All communications needs are routed through a single stream software program, and a business will make one payment to resolve their communications issues.

See also


Note: Mitel AnyWare is the correct spelling of the company. Sometimes it is mistakenly spelled Mitel AnyWhere.


Created by: admin, Last modification: Mon 15 of Jun, 2015 (22:34 UTC)
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