Oktell

Oktell IP-PBX is designed to serve small and medium sized telephone offices with the number of internal connections from 2 to 500 users.

Connecting telephones to Oktell IP-PBX dispenses with laying additional telephone lines, since it can be managed using the local network. Consequently, this allows deploying telephony to each user and each workplace without overtime costs.

Features

  • Workplace. Oktell user application can be installed on computer and provide for making and receiving calls, creating conferences, listening to records of conversations, receiving notifications. When an incoming call is registered, the computer displays information about the subscriber.

plan_search.gif


  • Availability status. A user can control his/her status, selecting from available, break, unstaff or forwarding options.
  • Register at any workplace. Any user is authenticated in the system from any workplace. Meanwhile, the phone set installed at the given workplace, takes the user's extension number.
  • Call parking. If necessary, the user can put an incoming call on parking. This may be useful, for example, for multisession call servicing.
  • Call interception. Oktell supports several modes of call interception, when a user can receive an incoming call, which was originally directed to another number.
  • Video calls. The system supports video calls between two subscribers by means of videophones or USB-phones and cameras.
  • Calls switching (to external or extension number, IVR, agent, task). Receiving the call, the user can switch it to an external or extension number, to the IVR automatic servicing, or to an agent group.

  • Joining the conversation. The supervisor can connect to the agent's conversation in control mode, or with the purpose of assistance. During conversation, the agent can hear the hints, while the subscriber cannot.

  • Conferences Conference mode allows connecting to the other subscribers on external numers or within the internal numbering plan.

phone_createconf.gif


  • IVR Graphic editor. Routing functions, switching. IVR script is joined into a single interface with the call routing modules and queue priority management.
  • Playback of files, numerals. While served in IVR script, the subscriber can hear personal data such as reference number, amount owed, the date of payment and other numerals.
  • DTMF reception and analysis. The subscriber, served in the IVR can run script commands via DTMF tone from the phone.
  • Voice messages recording. IVR Script components allow recording subscriber’s messages and play pre-recorded files to him, such as voice menu.
  • Interaction with databases and CRM-systems. Through the SQL-query component, the script can access databases and to perform call routing depending on the result or play value to the subscriber.

script_ivr.gif



  • Predefined reports. The system has preset reports, reflecting the generally accepted parameters of PBX control and management.
  • Browse and listen to your calls. All the conversations contained in the PBX call log, can be sorted by various parameters and played back in the built-in player or exported.
  • Data export All data collected and submitted to PBX in the form of reports can be exported in tabular or graphic files, as well as the CRM-system.
  • Find and listen to recordings. A user having the appropriate permissions, can find the conversation by the agent, time or subject, and listen to it in the built-in player.
  • Export the recorded conversations. All calls found by different filtering, or any call explicitly chosen from a list of conversations, can be exported and saved to a WAV file.

stat_journal.gif


  • WEB-queries processing. Through XML-query component, the service script can interact with your site, for instance, receiving an order or displaying the queue state upon entry to the PBX.
  • Data exchange with external databases. The system can communicate with database tables of the third-party software applications through SQL-queries or direct linking.
  • COM-library. Built-in COM-object allows exporting many of the «Oktell» functions to the integrated application’s interface.

query1.jpg




http://www.oktellpbx.com


Oktell IP-PBX is designed to serve small and medium sized telephone offices with the number of internal connections from 2 to 500 users.

Connecting telephones to Oktell IP-PBX dispenses with laying additional telephone lines, since it can be managed using the local network. Consequently, this allows deploying telephony to each user and each workplace without overtime costs.

Features

  • Workplace. Oktell user application can be installed on computer and provide for making and receiving calls, creating conferences, listening to records of conversations, receiving notifications. When an incoming call is registered, the computer displays information about the subscriber.

plan_search.gif


  • Availability status. A user can control his/her status, selecting from available, break, unstaff or forwarding options.
  • Register at any workplace. Any user is authenticated in the system from any workplace. Meanwhile, the phone set installed at the given workplace, takes the user's extension number.
  • Call parking. If necessary, the user can put an incoming call on parking. This may be useful, for example, for multisession call servicing.
  • Call interception. Oktell supports several modes of call interception, when a user can receive an incoming call, which was originally directed to another number.
  • Video calls. The system supports video calls between two subscribers by means of videophones or USB-phones and cameras.
  • Calls switching (to external or extension number, IVR, agent, task). Receiving the call, the user can switch it to an external or extension number, to the IVR automatic servicing, or to an agent group.

  • Joining the conversation. The supervisor can connect to the agent's conversation in control mode, or with the purpose of assistance. During conversation, the agent can hear the hints, while the subscriber cannot.

  • Conferences Conference mode allows connecting to the other subscribers on external numers or within the internal numbering plan.

phone_createconf.gif


  • IVR Graphic editor. Routing functions, switching. IVR script is joined into a single interface with the call routing modules and queue priority management.
  • Playback of files, numerals. While served in IVR script, the subscriber can hear personal data such as reference number, amount owed, the date of payment and other numerals.
  • DTMF reception and analysis. The subscriber, served in the IVR can run script commands via DTMF tone from the phone.
  • Voice messages recording. IVR Script components allow recording subscriber’s messages and play pre-recorded files to him, such as voice menu.
  • Interaction with databases and CRM-systems. Through the SQL-query component, the script can access databases and to perform call routing depending on the result or play value to the subscriber.

script_ivr.gif



  • Predefined reports. The system has preset reports, reflecting the generally accepted parameters of PBX control and management.
  • Browse and listen to your calls. All the conversations contained in the PBX call log, can be sorted by various parameters and played back in the built-in player or exported.
  • Data export All data collected and submitted to PBX in the form of reports can be exported in tabular or graphic files, as well as the CRM-system.
  • Find and listen to recordings. A user having the appropriate permissions, can find the conversation by the agent, time or subject, and listen to it in the built-in player.
  • Export the recorded conversations. All calls found by different filtering, or any call explicitly chosen from a list of conversations, can be exported and saved to a WAV file.

stat_journal.gif


  • WEB-queries processing. Through XML-query component, the service script can interact with your site, for instance, receiving an order or displaying the queue state upon entry to the PBX.
  • Data exchange with external databases. The system can communicate with database tables of the third-party software applications through SQL-queries or direct linking.
  • COM-library. Built-in COM-object allows exporting many of the «Oktell» functions to the integrated application’s interface.

query1.jpg




http://www.oktellpbx.com


Created by: oagapov, Last modification: Fri 01 of Jul, 2011 (05:17 UTC)
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