Open Call Suite - OCS

Call Center Software
Provider Software Details
Vonage Business Call-Center
  • No hardware, software or up-front capital costs
  • Carrier-class architecture with built-in enhanced features
  • 100% scalable to fit your needs
Details
Call Center Software AVOXI: Cloud-based Contact Center Software
  • Inbound & Outbound Hosted Call Center Solution
  • Quality assurance tools to improve agent performance
  • Live monitoring & real time reporting
  • Starting as low as $18 per seat
Details
Open Call Suite (OCS) consist on a set of tools that are freely avaiable and can be used to built a small call-center.

This tools are mainly based on Asterisk, but are they can also be used on Microsoft Lync / Skype for Business trough the usage of SimpLync Plugin, making possible to get complex and powerful Asterisk CallCenter Systems on Microsoft Environments, being the ideal link between both worlds.

The solution covers the basic tools to manage a CallCenter: AgentLoggers, PopUP launchers, Visual Scripting & Macros Language, Progresive Dialers, Recording Software and statistics and metrical software for obtaining SLAs about service. All of them are integrated trought a "desktop bar" on the PC (either AsteriskConnect for Desktops r SimpLync Plugin).

It's important to take into account that due to the use of opensource solutions, flexibility of the result is total, without dependence of third providers, and making it possible a great professional and competitive service development. Thanks to this flexivity, a small center can start with a minimun of investment, and if requirements growths demanding for more complex, we can do further investments (either with specific development, additional open source solutions or even comercial pieces) without loosing current inversion.

More info: http://www.opencallsuite.com and http://www.asteriskarena.com

or

Contact;
EuropeSIP Communication SL
WWW: http://www.europesip.com
E-Mail: info@europesip.com
tel: +34-91-6719179
fax: +34-91-6695578

Tierra de Barros 2
28820 Coslada, Madrid
Spain



Asterisk GUI


Open Call Suite (OCS) consist on a set of tools that are freely avaiable and can be used to built a small call-center.

This tools are mainly based on Asterisk, but are they can also be used on Microsoft Lync / Skype for Business trough the usage of SimpLync Plugin, making possible to get complex and powerful Asterisk CallCenter Systems on Microsoft Environments, being the ideal link between both worlds.

The solution covers the basic tools to manage a CallCenter: AgentLoggers, PopUP launchers, Visual Scripting & Macros Language, Progresive Dialers, Recording Software and statistics and metrical software for obtaining SLAs about service. All of them are integrated trought a "desktop bar" on the PC (either AsteriskConnect for Desktops r SimpLync Plugin).

It's important to take into account that due to the use of opensource solutions, flexibility of the result is total, without dependence of third providers, and making it possible a great professional and competitive service development. Thanks to this flexivity, a small center can start with a minimun of investment, and if requirements growths demanding for more complex, we can do further investments (either with specific development, additional open source solutions or even comercial pieces) without loosing current inversion.

More info: http://www.opencallsuite.com and http://www.asteriskarena.com

or

Contact;
EuropeSIP Communication SL
WWW: http://www.europesip.com
E-Mail: info@europesip.com
tel: +34-91-6719179
fax: +34-91-6695578

Tierra de Barros 2
28820 Coslada, Madrid
Spain



Asterisk GUI


Created by: agorosti, Last modification: Thu 24 of Sep, 2015 (09:51 UTC)
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