OrderlyStats

Call Center Software
Provider Software Details
Vonage Business Call-Center
  • No hardware, software or up-front capital costs
  • Carrier-class architecture with built-in enhanced features
  • 100% scalable to fit your needs
Details
Call Center Software AVOXI: Cloud-based Contact Center Software
  • Inbound & Outbound Hosted Call Center Solution
  • Quality assurance tools to improve agent performance
  • Live monitoring & real time reporting
  • Starting as low as $18 per seat
Details
OrderlyStats is a dedicated Real Time Call Center Management platform and Statistics package. Digium use it in their own call center.

NEW Download and install yourself, or connect to our hassle-free Managed Service.

digiumPartner.png


NEW FEATURES:
  • Daily Email Summary Reports,
  • Support for SSL connections,
  • Agent Tool Bar, supports Log In/Out and Pause/Resume for wrap up,
  • Staffing Chart shows requirements vs. deployment across the day.
controlPanel.png
agents.gif
OrderlyStats Realtime Control Panel - for full visibility across your call center.OrderlyStats Live Agents Page - instantly log in and redeploy agents across queues.

OrderlyStats offers full real-time (synchronous, message based) display of all caller and agent events, so you can see what's happening in your call center as it happens.

With the information provided by OrderlyStats, you can assess the call routing capabilities of the call center as a whole, as well as break down performance on an agent-by-agent and/or queue-by-queue basis. Furthermore, valuable insights into call trends and customer behaviour can be learned, and shared throughout your business.
Image
breakdownQueue.gif
Track call center effectiveness accross hours, days, weeks or monthsTrack caller trends across queues and campaigns.



OrderlyStats helps you:
  • Assess impact of new technologies and changes,
  • Reward high-performing agents,
  • Adapt shift times to meet periods of high demand,
  • Identify personnel in need of training, and
  • Monitor call center improvements over time.
Image
Image
Searchable, Drillable Call-By-Call Logging Resolution.Study variance as well as mean for key indicators.

By identifying calling trends in the short, medium and long term, you can measure response to advertising and media campaigns.
wallboard.gif
mini.gif
Customisable, Live wallboard for your Call Center displays.Mini-view shows Key Performance Indicators at a glance.


agentBar.gif
agentsReport.gif
Agent Toolbar lets agent Log In and Log Out, Pause/Resume for Wrap-Up, Screen Pops, NoteCodes and more...Agent reports lets Call Center Manager reward high-performing agents, or identify those agents in need of training.


OrderlyStats Home Page
OrderlyStats is a dedicated Real Time Call Center Management platform and Statistics package. Digium use it in their own call center.

NEW Download and install yourself, or connect to our hassle-free Managed Service.

digiumPartner.png


NEW FEATURES:
  • Daily Email Summary Reports,
  • Support for SSL connections,
  • Agent Tool Bar, supports Log In/Out and Pause/Resume for wrap up,
  • Staffing Chart shows requirements vs. deployment across the day.
controlPanel.png
agents.gif
OrderlyStats Realtime Control Panel - for full visibility across your call center.OrderlyStats Live Agents Page - instantly log in and redeploy agents across queues.

OrderlyStats offers full real-time (synchronous, message based) display of all caller and agent events, so you can see what's happening in your call center as it happens.

With the information provided by OrderlyStats, you can assess the call routing capabilities of the call center as a whole, as well as break down performance on an agent-by-agent and/or queue-by-queue basis. Furthermore, valuable insights into call trends and customer behaviour can be learned, and shared throughout your business.
Image
breakdownQueue.gif
Track call center effectiveness accross hours, days, weeks or monthsTrack caller trends across queues and campaigns.



OrderlyStats helps you:
  • Assess impact of new technologies and changes,
  • Reward high-performing agents,
  • Adapt shift times to meet periods of high demand,
  • Identify personnel in need of training, and
  • Monitor call center improvements over time.
Image
Image
Searchable, Drillable Call-By-Call Logging Resolution.Study variance as well as mean for key indicators.

By identifying calling trends in the short, medium and long term, you can measure response to advertising and media campaigns.
wallboard.gif
mini.gif
Customisable, Live wallboard for your Call Center displays.Mini-view shows Key Performance Indicators at a glance.


agentBar.gif
agentsReport.gif
Agent Toolbar lets agent Log In and Log Out, Pause/Resume for Wrap-Up, Screen Pops, NoteCodes and more...Agent reports lets Call Center Manager reward high-performing agents, or identify those agents in need of training.


OrderlyStats Home Page
Created by: kebl0155, Last modification: Thu 04 of Mar, 2010 (15:02 UTC) by morex
Please update this page with new information, just login and click on the "Edit" or "Discussion" tab. Get a free login here: Register Thanks! - Find us on Google+