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Wiki HomeAt Orderly Software, we understand the factors that drive performance in your call centre. Our intuitive statistics package OrderlyStats puts the key information directly into your hands, and into the hands of decision makers throughout your organisation.
NEW FEATURES:
- Daily Email Summary Reports,
- Support for SSL connections,
- Agent Tool Bar, supports Log In/Out and Pause/Resume for wrap up,
- Staffing Chart shows requirements vs. deployment across the day.
OrderlyStats Realtime Control Panel - for full visibility across your call center.
OrderlyStats is the only call centre management platform for Asterisk to offer full real-time (synchronous, message based) display of all caller and agent events, so you can see what's happening in your call centre as it happens.
With the information provided by OrderlyStats, you can assess the call routing capabilities of the call centre as a whole, as well as break down performance on an agent-by-agent and/or queue-by-queue basis. Furthermore, valuable insights into call trends and customer behaviour can be learned, and shared throughout your business.
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| Track call center effectiveness accross hours, days, weeks or months | Track caller trends across queues and campaigns. |
OrderlyStats helps you:
- Assess impact of new technologies and changes,
- Reward high-performing agents,
- Adapt shift times to meet periods of high demand,
- Identify personnel in need of training, and
- Monitor call centre improvements over time.
Searchable, Drillable Call-By-Call Logging Resolution.
By identifying calling trends in the short, medium and long term, you can measure response to advertising and media campaigns.
In addition to the traditional on-site install, OrderlyStats is available to Asterisk users as a no-hassle managed service provided by Orderly Software (using the Asterisk Manager API).
Study variance as well as mean for key indicators.
Understanding your callers' needs leads to higher satisfaction and a more profitable call centre, so why not sign up online for this FREE package today?
OrderlyStats Home Page
Page Changes
This is NOT free software
There is no download section, and only option is a free demo.
If you sign up you can use an online version of the software that connects from their servers to your asterisk box (not the safest of things to do if your serious about your call center)