Automatic Attendant or Auto Attendant allows someone to dial into a main number then dial a feature code or an extension. An auto attendant is integrated with the PBX ACD. It can be used in combination with Direct Inward Dial to allow, for example, providing a directory of users so that a caller can look up someone by name and be transferred to their number.
PBX Automatic Attendant
Automatic attendants are often built in programs within a PBX, but can also be a standalone IVR program that interacts with the caller to route calls to the desired extension.
It can be modified through Freepbx ==> general settings ==>Operator extension,
and it's useful with IVR for incoming calls, like " press 0 to reach our operator ".
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