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PBX Call Monitoring
Call Monitoring FeaturesCall monitoring involves a supervisor tapping into a phone transaction between an agent and a caller. There are several methods of monitoring a call.
- Voice only monitoring
- Voice and data monitoring (supervisor monitors voice call and sees visually the actions taken by an agent on a computer screen.
- Coaching (supervisor and agent hear the voice call and can communicate - caller only hears agent)
- Conferencing (supervisor, agent and caller all can talk with one another)
Asterisk commandsIt's implemented with Asterisk cmd ZapBarge or Asterisk cmd ChanSpy to listen to the call as a supervisor.
- Database Systems Corp. - IVR Systems and ACD Software solutions with Call Monitoring features.
- PBX Features
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