PBX Incoming Queue

Usually the longest waiting call will be delivered to an agent first, unless Queue Prioritization is in effect.
Agent Skillsets can also be invoked, which will affect which agent receives the call. See Skill Based Routing
Usually the longest waiting call will be delivered to an agent first, unless Queue Prioritization is in effect.
Agent Skillsets can also be invoked, which will affect which agent receives the call. See Skill Based Routing
Created by: va3pc, Last modification: Fri 03 of Aug, 2007 (23:30 UTC)
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