Panterra Networks Reviews

PanTerra Networks
Panterra Networks Average User Rating

Based on 13 Reviews

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Panterra Networks is a business phone service provider that offers a 100% browser based Unified Communications solution. Panterra Networks provides a Hosted PBX VoIP service to companies. Please read Panterra Networks reviews below from current and former customers. If you have experience with Panterra, consider writing your own Panterra Networks review.

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13 Users Reviewed PanTerra Networks

I can access it from anywhere in the world - Panterra

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The best thing about Panterra Networks is that they are completely web browser oriented. That means that a guy like me can access it from anywhere in the world. I travel a lot, although it is mostly within the United States. I struggled for services that I could easily log onto when I am on the road. Panterra networks took care of that. Folks, I am not an easy man to please. Almost every VOIP service I looked up advertised their remote accessibility, but from various reviews I know that none of them had all the functions I required. That is why I am writing this review because it was reviews similar to this one, that helped me make the right decision. I will highly recommend Panterra

Well done Panterra!

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Panterra networks have finally managed to do what NO ONE ever has done before: please my boss. You mightve chuckled there but I can assure you this is not a joke. My boss is a perfectionist (to a scary extent). I work as a networks guy for a supply chain company in D.C. We were using a VOIP service before and it was below par. Due to that, my life was hell, my boss would expect me to figure out stuff and make everything work. Then God bless a co-worker who decided to do a search to look to improve our communications. I dont know how or when he stumbled on Panterra but I am glad he did. I am told their setup team was fast and efficient and everything went seamlessly. It has been two months now (early days I know) since we installed Panterra and everything is going smoothly. Last week during a meeting my boss praised my work and said these (Panterra) guys are good, lets stick to them for a while.

2nd VoIP company and we are happy with the Change!

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I received a cold call from PanTerra. I was in the middle of evaluating Nextiva, 8x8 and Jive. We were with Vonage at the time and I couldn't make calls from the mobile app and I was having a lot of outages. I had not heard of PanTerra before but was willing to listen. I was first impressed that my salesman gave me the price right over the phone. Everyone else wanted to go into depth on what they offered before they gave me the price. He was very knowledgeable of the competition and what they were offering. I was impressed with the mobile app. We are a team of ten users and we need to be able to IM one another, transfer calls and run our business from anywhere. I liked that the app had cloud storage and I could use it from my cell phone, tablet and computer. The customer service and set up process went smoothly. I was unhappy that there was a shipping cost for phones. That did not appear on my quote and my salesman did not tell me about that. I discussed that with billing and they said they can't quote shipping since they don't know what the cost will be yet. While the shipping cost was much lower than what Vonage charged I wish it had been on the quote

The service and sound quality are great - PanTerra Networks

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We signed up for PanTerra Networks at the end of October 2015. Because of Holly and her attention to detail we were live, trained and running by November 1st. We are a busy door company with 4 separate sites. We have always relied upon outside IT staffing for all of our technical needs. I have never had a project go as smooth as it did with PanTerra Networks. The phones were shipped and arrived before the expected date. All devices were pre-programmed and ready for installation. Holly had already created our user lists, set up our call flow and had the auto attendant up and running with our recordings. I signed the LOA and Holly made sure the numbers were set to port. When it came time to go live our staff had already been trained thanks to Holly and her team. Implementation of a new system was my biggest fear. Thanks to the Support Team at PanTerra it was simple and made the whole migration to VoIP easy. I would recommend PanTerra Networks to anyone. We will be a PanTerra Networks customer for life

The service and sound quality are great, but the on-boarding and implementation was Outstanding

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Sound Quality Reliability Features Customer Service Price Overall User Rating
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We signed up for PanTerra Networks at the end of October 2015. Because of Holly and her attention to detail we were live, trained and running by November 1st. We are a busy door company with 4 separate sites. We have always relied upon outside IT staffing for all of our technical needs. I have never had a project go as smooth as it did with PanTerra Networks. The phones were shipped and arrived before the expected date. All devices were pre-programmed and ready for installation. Holly had already created our user lists, set up our call flow and had the auto attendant up and running with our recordings. I signed the LOA and Holly made sure the numbers were set to port. When it came time to go live our staff had already been trained thanks to Holly and her team. Implementation of a new system was my biggest fear. Thanks to the Support Team at PanTerra it was simple and made the whole migration to VoIP easy. I would recommend PanTerra Networks to anyone. We will be a PanTerra Networks customer for life

None of the advanced features work

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So I've been playing around and trying to get some of the advanced features of the service to work and I can't get much of anything to happen. They lack any kind of smartphone support (iOS included) even though I am constantly told that an app is on the way. I tried to get the service to work with Outlook and the plugin needs updating. They have errors on their web portal with Java and Flash. They are using old version of the Polycom UC. Sending a fax through the portal is a pain in the butt. How about a plug-in that lets fax a pdf without having to go through multiple steps? In short Panterra Network needs to get their act together and build the service they advertise. Its not a good service and there is nothing high tech about it. Everything feels and looks old and out dated. I can't wait until my contact is up so I can leave..

Panterra Networks Review - Voip Provider

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I've been a customer of Panterra Networks for almost two years and overall have been very satisfied with my experiences with them. Their system is reliable, their features and call quality are very good. On occasion, I have had to call in to their support line and my issues were dealt with professionally and in a timely matter. Let's face it...every company is going to have their issues, but for me, it is very important how the company goes about handling them. Panterra did an excellent job taking care of my issues/concerns. As long as this compnay continues to run their business and products in the way that they have been over the past two years, I will stick with them and continue to refer my friends and associates

Panterra Networks Business Voip Review

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We are a insurance agency who is reaching clients all over the united states. We are happy with all the features that this product provides

Panterra Networks: Thrilled

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I've been using VoIP at home for the past year and thought it was finally time to switch my office over to VoIP. We got quotes and information from several providers and came to the conclusion that Panterra Networks would be the best choice for us. Our service was set-up quickly and we have been thrilled with the strong quality, great service, and tremendous savings. We are confident that we made the right decision by going with Panterra Networks

Panterra Networks Voip Service Review

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As VoIP providers go, Panterra Network ranks very highly. The quality is excellent as is the ease of use. The service is just phenominal as is the price. There is REAL value here

Five Stars for each!

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Early on we had dropped calls but through the help of Panterra's support team, we figured out that it was my router that was actually causing these problems. I upgraded to one of Panterra's "supported" routers and dropped calls on my DSL line are now non-existent. From my experience, I have to say, this company has excellent customer service, quality, pricing, reliability, features, and support. Five Stars for each

Re: Panterra Networks

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Panterra Networks is G-R-E-A-T! We use them for the management company that runs one of our apartment complexes. Good price- saving over our analog Qwest Solution. Customer Service is very quick and responsive. Panterra also offers some really cool features. We have some employees with phones at home (maintenance manager, night manager, etc). Those phones function as if they were in the office so everyone is VERY ACCESIBLE

Panterra Networks Unified Communications and VoIP

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The delivery and overall quality of Panterra definitely exceeded my companies expectations. I have had Panterra Networks for (2) two years now and have not experienced any down time what-so-ever. I highly recommend Panterra not only for their excellent quality and up-time, but also for their impeccable 24/7 Customer Support (live) that is actually based here in the Good Ol' USA! andnbsp



With the sophisticated CloudUC advanced telecommunications plans now available from PanTerra, your business communications will be streamlined, cost-efficient and highly effective. In fact, PanTerra's cloud-based plans make all areas of business communications much more direct and simple than ever before, although these services are all based on the most updated, state-of-the-art technology. These Unified Communications designs can be customized to suit your company's specific preferences and needs. By carefully integrating and coordinating cloud PBX, messaging, contact center and multiple-party collaboration as well as cloud storage, the CloudUC structure and design minimizes and clarifies necessary IT administration. It also reduces IT operational costs as it helps raise levels of overall productivity by users. The best part is that PanTerra invites you and your business associates to test drive their CloudUC plans in a risk-free trial before investing in one of their superior quality networks service plans.

What Makes PanTerra CloudUC the Ideal Choice for All Companies

Like the majority of other successful VoIP companies today, PanTerra has cloud-based networks service plans that can be customized as a perfect fit for virtually any type and size of business. Central to each service package is CloudUC as PanTerra's hosted PBX design. The primary outstanding benefit of the CloudUC system is that it enables users to enjoy accessing myriad popular options and standard features of a modern, updated telecommunications system. A major convenience and cost-saver for companies of all sizes is that this system is compatible with most SIP phones as well as user-following features.

These handy options keep mobile users connected while providing countless auto-attendant services and other attractive functions. For example, the full-featured contact center easily accommodates the needs of companies with high incoming call volumes that require intelligent engagement rather than a simple answering feature. Both time and money are saved with such helpful options as the Push Customer to Agent feature, which quickly and accurately transfers each incoming call within the system's interface for users. With automatic call return, each customer who calls your company during hours of peak caller volumes will no longer need to endure lengthy holding time, waiting to be connected to the appropriate company agent or division.

Overall Advantages of Cloud-Based IT Services from PanTerra

Important overall advantages of choosing CloudUC services from PanTerra for your business include the following:

  • PanTerra, an acclaimed telecommunications systems company, provides a complete selection of cloud-based communications options.
  • This cloud-hosted telecom service offers attractive and highly functional features that can be customized to suit the specific goals and needs of each individual company.
  • Pricing for services is customized for each client as well, with no set prices for features with the exception of SmartBox, the sharing option for files, priced at just $15 per month.
  • Company management and staff members can transfer calls to and from their mobile digital devices for smooth operation of business communications.
  • Incoming call volumes and updated caller analytics are easily handled by the Cloud Contact Center, leaving employees free to take care of other valuable business-related tasks.

Cloud-Based Network Service Plans Available for Business

PanTerra's CloudUC services can be specifically structured to meet the needs of small companies (of less than 50 users), mid-sized enterprises (of 50 to 500 users), and Enterprises (of 500 to 5,000+ users). Comprehensive cloud service plans available for clients from PanTerra include the following:

Business Voice - The Business Voice plan from PanTerra offers such modern features as cloud PBX, client mobile app capability, encryption both at-rest and in-transit, plugin for Outlook, 2 GB SmartBox storage, and unlimited calls, call recording and voice mail. (PBX stands for Private Branch Exchange, a private phone network for use within a company structure by the staff. External calls are placed on shared, outside telephone lines.)

Professional - With the Professional cloud-based service plan, clients enjoy all the basic services included in the Business Voice plan plus the integrated softphone feature, the desktop UCC client option, digital fax support, secure IM with presence and unlimited conference calling. Additional features are the plugin for Salesforce, full contact/group management, multiple-active device manager (MADM), single sign on (SSO) support, Enterprise account administration, multi-factor authentication security and user plus communications content within the same cloud along with unlimited users for one accountant and 99.999 percent availability and reliability.

Enterprise - The Enterprise plan for cloud communications services encompasses all the features and benefits of the Professional plan plus unlimited desk shares, web meetings, video calls and auto-attendants. Another innovative, useful feature is business analytics in real-time.

Contact Center - With the Contact Center plan, clients receive all the benefits of the Enterprise plan plus the live-monitor feature, details reporting, skills-based routing, the supervisory modes of listening, whispering and barging-in along with unlimited calling queues and unlimited contact center.

Seven Top Qualities of Cloud-Based Services Offered by PanTerra

Seven vital qualities provided by cloud-based IT systems and services from PanTerra include:

1. Reliability. - PanTerra has complete control over both its CloudUC features’ operating infrastructure and the redundancy architectures involved, which enables this innovative telecommunications service designer and provider to maintain quality services 24/7/365 for clients.

2. Availability. - Availability of cloud-based communications services is calculated according to the frequency of service outages and the duration of each outage. Since PanTerra, as a top-tier telecom services company, owns and controls its infrastructure, there is no series of sub-vendors involved with resolving any service interruptions to avoid system downtime.

3. Security. - Although most cloud-based communications providers take strong measures to keep their data center facilities safe and secure, PanTerra goes farther in securing the connections between each client company's offices and the data center. This helps to avoid any leaks or potential pirating of important client information. Excellent web protection and firewalls are always in place, and PanTerra insists on using multi-factor authentication to prevent hackers from accessing their data center and communications to and from clients.

4. Scalability. - PanTerra utilizes a principle that many cloud services providers often overlook—ultimate quality scalability must be balanced. Cloud service companies must have the capacity to scale telecom services to fit the needs of many different company sizes. However, an aspect of professionally scaled services that PanTerra constantly works with is the practice of scaling in all areas of service: servers, network, bandwidth, geographies, applications and storage.

5. Quality of Service (QoS). - Good QoS is what makes business run smoothly and efficiently, even during the rockiest economic and financial times. PanTerra officials know very well that companies that rely on a single telecommunications service provider for VoIP and all other cloud-based communications requirements will have the best, most steady and dependable services, provided the service provider uses a reliable service monitoring system and corrects any problems with data transference and storage promptly.

6. Service Level Agreement (SLA). - PanTerra reinforces its quality service guarantees with excellent, comprehensive SLAs. Although these agreements offer protection for the service provider company, they also offer written guarantees of reliable, top quality services for the customer, giving the client a means of formal complaint if assurances of service are not met.

7. Support. - PanTerra management is well aware that business today is global, fast-paced and is active 24/7 all year long. In order to ensure smooth, dependable operation of all essential business services from the cloud for each client, PanTerra staff provides quality IM response (30 second response time) and round-the-clock support services in all areas of data transfer and storage, file sharing, VoIP and all other areas of communications.

PanTerra does not issue a price list for its comprehensive cloud-based IT services because the company policy is to consult closely with each individual client company, carefully customizing services and the resulting charges to fit the specific budgets and needs of each customer.

See also

With the sophisticated CloudUC advanced telecommunications plans now available from PanTerra, your business communications will be streamlined, cost-efficient and highly effective. In fact, PanTerra's cloud-based plans make all areas of business communications much more direct and simple than ever before, although these services are all based on the most updated, state-of-the-art technology. These Unified Communications designs can be customized to suit your company's specific preferences and needs. By carefully integrating and coordinating cloud PBX, messaging, contact center and multiple-party collaboration as well as cloud storage, the CloudUC structure and design minimizes and clarifies necessary IT administration. It also reduces IT operational costs as it helps raise levels of overall productivity by users. The best part is that PanTerra invites you and your business associates to test drive their CloudUC plans in a risk-free trial before investing in one of their superior quality networks service plans.

What Makes PanTerra CloudUC the Ideal Choice for All Companies

Like the majority of other successful VoIP companies today, PanTerra has cloud-based networks service plans that can be customized as a perfect fit for virtually any type and size of business. Central to each service package is CloudUC as PanTerra's hosted PBX design. The primary outstanding benefit of the CloudUC system is that it enables users to enjoy accessing myriad popular options and standard features of a modern, updated telecommunications system. A major convenience and cost-saver for companies of all sizes is that this system is compatible with most SIP phones as well as user-following features.

These handy options keep mobile users connected while providing countless auto-attendant services and other attractive functions. For example, the full-featured contact center easily accommodates the needs of companies with high incoming call volumes that require intelligent engagement rather than a simple answering feature. Both time and money are saved with such helpful options as the Push Customer to Agent feature, which quickly and accurately transfers each incoming call within the system's interface for users. With automatic call return, each customer who calls your company during hours of peak caller volumes will no longer need to endure lengthy holding time, waiting to be connected to the appropriate company agent or division.

Overall Advantages of Cloud-Based IT Services from PanTerra

Important overall advantages of choosing CloudUC services from PanTerra for your business include the following:

  • PanTerra, an acclaimed telecommunications systems company, provides a complete selection of cloud-based communications options.
  • This cloud-hosted telecom service offers attractive and highly functional features that can be customized to suit the specific goals and needs of each individual company.
  • Pricing for services is customized for each client as well, with no set prices for features with the exception of SmartBox, the sharing option for files, priced at just $15 per month.
  • Company management and staff members can transfer calls to and from their mobile digital devices for smooth operation of business communications.
  • Incoming call volumes and updated caller analytics are easily handled by the Cloud Contact Center, leaving employees free to take care of other valuable business-related tasks.

Cloud-Based Network Service Plans Available for Business

PanTerra's CloudUC services can be specifically structured to meet the needs of small companies (of less than 50 users), mid-sized enterprises (of 50 to 500 users), and Enterprises (of 500 to 5,000+ users). Comprehensive cloud service plans available for clients from PanTerra include the following:

Business Voice - The Business Voice plan from PanTerra offers such modern features as cloud PBX, client mobile app capability, encryption both at-rest and in-transit, plugin for Outlook, 2 GB SmartBox storage, and unlimited calls, call recording and voice mail. (PBX stands for Private Branch Exchange, a private phone network for use within a company structure by the staff. External calls are placed on shared, outside telephone lines.)

Professional - With the Professional cloud-based service plan, clients enjoy all the basic services included in the Business Voice plan plus the integrated softphone feature, the desktop UCC client option, digital fax support, secure IM with presence and unlimited conference calling. Additional features are the plugin for Salesforce, full contact/group management, multiple-active device manager (MADM), single sign on (SSO) support, Enterprise account administration, multi-factor authentication security and user plus communications content within the same cloud along with unlimited users for one accountant and 99.999 percent availability and reliability.

Enterprise - The Enterprise plan for cloud communications services encompasses all the features and benefits of the Professional plan plus unlimited desk shares, web meetings, video calls and auto-attendants. Another innovative, useful feature is business analytics in real-time.

Contact Center - With the Contact Center plan, clients receive all the benefits of the Enterprise plan plus the live-monitor feature, details reporting, skills-based routing, the supervisory modes of listening, whispering and barging-in along with unlimited calling queues and unlimited contact center.

Seven Top Qualities of Cloud-Based Services Offered by PanTerra

Seven vital qualities provided by cloud-based IT systems and services from PanTerra include:

1. Reliability. - PanTerra has complete control over both its CloudUC features’ operating infrastructure and the redundancy architectures involved, which enables this innovative telecommunications service designer and provider to maintain quality services 24/7/365 for clients.

2. Availability. - Availability of cloud-based communications services is calculated according to the frequency of service outages and the duration of each outage. Since PanTerra, as a top-tier telecom services company, owns and controls its infrastructure, there is no series of sub-vendors involved with resolving any service interruptions to avoid system downtime.

3. Security. - Although most cloud-based communications providers take strong measures to keep their data center facilities safe and secure, PanTerra goes farther in securing the connections between each client company's offices and the data center. This helps to avoid any leaks or potential pirating of important client information. Excellent web protection and firewalls are always in place, and PanTerra insists on using multi-factor authentication to prevent hackers from accessing their data center and communications to and from clients.

4. Scalability. - PanTerra utilizes a principle that many cloud services providers often overlook—ultimate quality scalability must be balanced. Cloud service companies must have the capacity to scale telecom services to fit the needs of many different company sizes. However, an aspect of professionally scaled services that PanTerra constantly works with is the practice of scaling in all areas of service: servers, network, bandwidth, geographies, applications and storage.

5. Quality of Service (QoS). - Good QoS is what makes business run smoothly and efficiently, even during the rockiest economic and financial times. PanTerra officials know very well that companies that rely on a single telecommunications service provider for VoIP and all other cloud-based communications requirements will have the best, most steady and dependable services, provided the service provider uses a reliable service monitoring system and corrects any problems with data transference and storage promptly.

6. Service Level Agreement (SLA). - PanTerra reinforces its quality service guarantees with excellent, comprehensive SLAs. Although these agreements offer protection for the service provider company, they also offer written guarantees of reliable, top quality services for the customer, giving the client a means of formal complaint if assurances of service are not met.

7. Support. - PanTerra management is well aware that business today is global, fast-paced and is active 24/7 all year long. In order to ensure smooth, dependable operation of all essential business services from the cloud for each client, PanTerra staff provides quality IM response (30 second response time) and round-the-clock support services in all areas of data transfer and storage, file sharing, VoIP and all other areas of communications.

PanTerra does not issue a price list for its comprehensive cloud-based IT services because the company policy is to consult closely with each individual client company, carefully customizing services and the resulting charges to fit the specific budgets and needs of each customer.

See also

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