Phone Power Reviews

Phone Power

Phone Power Average User Rating

Based on 152 Reviews

Phone Power is a residential VoIP service provider. Read Phone Power reviews below or write your own.


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152 Users Reviewed Phone Power

Poor Service and Up Time - Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Can't think of any.

The Bad:

Hard to configure Phone Power interface. Unreliable service and routing. Fax service does not work.

I decided to use VOIP service to handle phone service in three offices located in two cities. I started using Vonage VOIP around 2005-2006. I eventually moved off Vonage to Broadvoice and stayed with Broadvoice from around 2006 until 2013. While on Broadvoice I had 5 VOIP lines on a VOIP PBX system which worked great. Let me emphasize that everything worked fine, I had no complaints. Line configuration was straightforward and Broadvoice tech support was great. However, when I tried to add an additional line, Broadvoice stated their equipment couldn't handle that number of lines and required that I switch all my lines to Phone Power - their parent company. I switched to Phone Power over 6 months ago and am NOT happy. In short, the Phone Power VOIP software is hard to configure and calls are not routed properly. Unlike Broadvoice tech support, Phone Power tech support will not help reconfigure my VOIP PBX system to work with the Phone Power service. The manufacturer and tech support of my PBX says the problem is with the SIP settings - a Phone Power issue. Since switching Phone Power hasn't been able to configure my basic phone lines to consistently work. Call routing on my primary business line has been down now for nearly three weeks - incoming calls go nowhere. I have wasted a lot of time trying to get Phone Power to fix the problem. Additionally, the Fax line is a joke - it doesn't work. When I tried to switch back to Broadvoice from Phone Power I was informed by Broadvoice that it was against Phone Power company policy. I have lost a lot of business and clients because of Phone Power. I am now searching for another VOIP provider.

THIS IS GREAT - Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

EVERYTHING !!!

The Bad:

NOTHING !!

only took 3 days for shipping, set up was so easy, call clearity great, so many great features included, price comparison i am saving lots of $$ a month. the things i can do to my account online are fantastic, and the mobile app is another added bonus. customer service is great i had one thing i wanted changed and they did it, then they called me back later to check if it was done and to see if i wanted anything else.

Phone Power - The price is fair and the system works fine

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The price is fair and the system works fine

The Bad:

Sometimes you can hear a background noise, though that's not usual. Also, there could be a lower rate for those, like me, who only need to call to a single country.

I have being using the service for three months now and made lots of calls, some of them for longer than one hour and the system is working fine. I would definitely recommend it to my friends, but would suggest a lower rate for those, like me, who only need to call to a single country.

Phone Power service

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

all has been working as advertised.

The Bad:

one time was told by receiving party that they were getting feed back, i didnt here it, and its only been that one tm.

yes that i didn't get to tell verizon management why i was dropping their service, oops i used the word verizon and service in the same sentence.

Phone Power is Outstanding!

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The company is fast and efficient and above all, their representatives can actually speak if full sentences - unlike the competition. They are very helpful and accommodating. Another PRO is that the void unit comes all pre-installed. You just have to plug it in and that is it! Quality hardware. Quality service.

The Bad:

Haven't found any yet.

After suffering for four years with ACANAC, I finally took some advice from my brother and moved over to Phone Power. What a difference! The people behind the company can actually speak English and are able to string sentences together that make sense. They are very helpful and all that. But the most important thing is that the quality of the hardware and the system itself is so high that it just blows you away. No one can compete with this. This is the perfect service. I hope you never change from this! I will convert everyone I know to this system.

Phone Power Works For Me

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Free Equipment, Quality, iPhoneApp

The Bad:

I got the adapter on Amazon (for free after rebate). It was easy enough to set up and I've enjoyed the service since then. Calls sound clear and my monthly expenditure for phone service is much less than it was with my previous service provider. I use the iPhone to use my home service while I'm out and about (great for calling another country and/or not using cell minutes) I highly recommend them.

Good Service but Lousy Transmission Phone Power

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great features and easy to use the online interface.

The Bad:

Voice quality on local calls is fine, but on Long Distance it is really bad. And if you decide to go with phone power,it takes 10 days for the modem to come from California to Ontario. If you pick a date before 10 days has passed, you will be out of service for 2 days like I was...although I was able to go online and forward my calls to the cell phone. That was pretty cool.

Poor Reception and Transmission on Long Distance calls. My calls were to Waterloo Ontario, just over 80 miles from where I live. It was like I was calling England in 1978.

Extremely pleased Phone Power

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Real phone support with real people! Click to Call feature is excellent! 2 lines with same phone number at home very useful.

The Bad:

Perhaps paying 2 years up front could be considered a con.

This is my very first online review but I thought it was worth taking the time to give this company some credit. There are not that many options for inexpensive but reliable service in Canada that could port my home number. When I first signed up for service I had buyer's remorse because I only waited until after ordering to check other people's reviews. There were enough complaints to make me think I made a mistake. I must say that the personable service I have received has been second to none. They have walked me through some of the features (like setting call forwarding rules and the click to call feature) and they tweaked my line because I was getting some initial echoing. I can only guess that those people who are complaining must not have internet service fast enough to handle Voip. Paying up front is a bit of a pain but my justification is that it's like paying 6 months up front with my regular phone company but I'm getting 2 years of service. Not bad at all! Keep up the great work Phone Power. I highly recommend them!

Beware of Hidden Costs! Phone Power

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

+ Good audio quality but only if your broadband supports the service + Free softphone which makes it easy to 'carry' your phone service around with you even globally without having to carry any hardware other than your laptop or tablet. + Very minimal service downtime and high call connection rate

The Bad:

- Lack of transparency in billing process - Very poor customer service and unfriendly staff

Beware of their so-called 2-year plan for "$199.99 or $8.33 per month". What they won't tell you is that the true cost, after adding various charges for hardware, PandP, fees and taxes, several of which are not even explained, is closer to $400 or $16.67 per month. Before locking in into a 2-year plan with the risks of losing all your pre-paid funds if the company goes out of existence within the period, I would strongly advise the buyer to check for monthly plans that are more transparent and honest in their pricing process. Ask about all hidden charges and fees and be sure these are justifiable before concluding their plan is cheaper than others based on the listed price alone. Many of the so-called charges and fees are not even explained so you cannot even be sure they are legit but once you have signed on your options become thinner. You sign on with this Company believing that once you've paid $199.99, you can then relax for the next 24 months and not have to worry about phone bills, right? Wrong! The $199.99 is nothing other than a standard bait-and-switch tactic and the surprises start even before you pay when fees and charges immediately add almost $90 to your first payment. The second year, you are hit with even higher fees and charges, this time with absolutely no explanation or details. Tough luck for your financial planning if you haven't anticipated and planned for this. Sadly, by then you have no option other than a no-refund cancellation and losing all of your second year prepaid expenses.

Phone Power has Power

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

It was extremely easy to set up and was way cheaper than having a second line installed by a conventional telephone company.

The Bad:

Has an app for android but is not very reliable.

It was extremely easy to set up and was way cheaper than having a second line installed by a conventional telephone company. I will be using the service to make both domestic and international calls with little or no extra cost which is very convenient. I love it. It also has voice mail to email which is great when away from home. It has a E911 registration and even the use of another line without extra cost.

PhonePower Beats Vonage Hands Down

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Honest Price Structure Tons of free features

The Bad:

I switched to PhonePower from Vonage, due to Vonage's hidden fee structure, PhonePower is very upfront about their fees. The switch over was extremely easy. The quality is as good or better than Vonage was and the additional free features makes PhonePower a winner ba a landslide

Phone Power has become the Gang that couldn't shoot straight

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Value

The Bad:

Reliability, Customer Service, Technical Support, respect for customer

This was a great company. I've had them for several years and we could not have been happier. They were great to deal with, the service was good, and the pricing outstanding. But over the last 5 months, forget it. Tech Support is rude, reliability is bad, and the billing/customer service team truly is the gang that couldn't shoot straight. Tough problem, just cancel! See if we care! For now, I'd strongly urge you to consider other providers. What a shame!

I miss Broadvoice, Phone Power is Horrible! Don't use them yet!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

It's VOIP

The Bad:

Worst ever Customer Service Experience I've had in many years

Good as a Phone Horible as a FAX Line

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Does not work half the time when using Phone Power with a fax machine. Spent numerous amount of time with their help desk who resolve the issue for a while but then a week later back to square one and i can't receive faxes.

The Bad:

Good as a phone even though their PhonePower device they provide you with did go out on me and i had to power cycle it to get it back online.

Great for home phone service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

simple to use, no issues

The Bad:

After spending years paying what I believed to be too much for home phone service, I finally took the leap and switched to VoIP. Before switching, I wanted to possibly get rid of my landline all together, but my wife insisted we keep a landline in our home. So far with Phone Power we are spending less than $10 per month per line on 2 lines in our house. It has been very convenient and affordable so far, I would recommend it to anyone that wants the same savings as I have received.

Phone Power - After your Money at All Costs

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Service worked 70% of the time. Price seemed low (but did not deliver well - sometimes not working at all)

The Bad:

Spent 35 hours doing initial set-up b/c company refused to let us out of contract. Spent another 15 hours in set-up when we moved (and made the mistake of using a split wall-jack connector for the phone, which evidently causes disruptions to the device.) Company did not care for a YEAR AND ONE HALF that we had no working phone service, despite 15 hours of technical support calls, refused to refund us.

Our Phone Power VOIP phone service has not worked in a year-and-a-half after we logged 50 hours of customer service and technical support calls trying to get it to work. Phone Power refused to let us out of our contract even though they could not deliver on the product we paid to receive. Their customer service policy seems to be "The Customer is Always Wrong" and "Our Company is Always Right." There appears to be no limit to how far they will make the customer go to prove their product is not inferior. We became PhonePower customers in 2009 with a pre-paid 2-year contract of $15 per month. Be aware the fee goes up to $20-30 per month after your contract expires unless you call the month prior to the contract expiring and set up another pre-paid, lower-priced contract. However, this additional extension of the contract proved a mistake for our family. Here is our experience: Initial set-up of Phone Power VOIP service took 35 hours. Yes, you read that correctly -- 35 hours. Most of those hours were spent online or on the phone with their technical support department. Tech reps continually jimmied this and that and ultimately got it working, but only because I had the time to spend at night on the phone with their technical support team. You may be wondering to yourself: Why on earth would anyone spend that much time on the phone trying to get their VOIP service to work? The answer is simple: Because the company would not let us out of our pre-paid contract. No exceptions. No common sense. No limit to how many hours the company expects you can spend on the phone with their technical support team. It seems that even if the company does NOT provide the service you have paid to receive, you are still on the hook for the full cost of the contract (whether you prepaid the contract or whether you are month-to-month on contracted service their policy is the same.) They are perfectly willing to have a customer spend 35 hours of their time trying to get their product to work rather than to let you out of their contract -- or, shall we note, to take their claws off your money. Their phone service works about 70% of the time, some days it did not work at all. The nightmare truly began when we moved and brought the Phone Power VOIP service with us. For some inexplicable reason, it did not work in the new apartment, even though we brought all the cords up without disconnecting them and we did the "plug and play" route of the same set-up that had previously worked. We spent 15 hours on the phone with Phone Power trying to get it set up, eventually asking to be let out of the contract and again being told that we just needed to spend more time on the phone with customer service and there was no way for us to be let out of our contract (I have since learned there is an early termination fee option, and I advise customers to take it rather than try and deal with this company). Our Phone Power VOIP service has not worked for the past year and a half, and when I called today to again ask for a refund or to be let out of their contract, the supervisor Jessica again told me the company would do nothing and I was stuck. This is their modus operandi. When I asked where I could lodge a complaint about her customer service, I was told in a very snotty tone that "No one is on the floor but me. There is no one else for you to complain to," as though their company has no president or CEO. It appears the technical support team keeps lousy call records, so be sure and keep your own account. Our account record apparently never showed the hours of phone calls we logged trying to set up the service, or the fact that we requested repeatedly to be let out of the contract. I listened in disbelief as the supervisor "Jessica" told me that our technical call record indicated that our troubles were "all resolved" and that "customer was pleased." This was a total fallacy. The technical support team did actually shine today (a rarity) and got my phone service working in just 2.5 hours -- it appears that split wall jacks can severely disable the service, which no one had ever mentioned before this call. At least the remainder of our contract commitment will not be a total waste of money since we will actually have the phone service to use. However, even during these last "successful" 2.5 hours, I had to make three separate tech support calls, and one representative simply hung up on me. When I called back, the tech support record said it was a "dropped call." Yeah, right. Needless to say, we will not be re-upping our contract next time. We are a bit smarter after this horrid experience! Give Phone Power the BIG MISS if you do not want serious headaches with your phone service. There are undoubtedly honest VOIP providers on the market.

Recommended

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

It's worked well for me. I liked that I didn't have to buy the adapter and they will always replace it if it ever malfunctions. Do make sure not to cancel your old number before you have it working with Phone Power if you aren't getting a new one. I almost did that and that wouldn't have been good. I did my shopping around before I went with Phone Power and in my opinion, it's hard to beat the price considering all the features included like the second line, mobile apps, and softphone. I can't see how anyone will have landlines before too long now that we are able to use our home service on any device through VOIP. There aren't any long distance charges. I don't call internationally, but they do include some free international calling too.

Works

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Fax, can keep number

The Bad:

Not so far

The two year deal was pretty good. Faxing works well. Kept my number. No interruptions in calls while I've been using it. I'd recommend so far.

Sticking with them

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Features-price

The Bad:

worst customer service - and they want $100 for a many years old grandstream 502, which is $40 new from amazon!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Relatively inexpensive monthly fees, only if you pay 2 years ahead of time! Easy to get going.

The Bad:

Terrible customer service. They flat out do not answer emails to billing or sales Unreliable cancellation - I cancelled service on the web site, got confirmation email of 6/18/2012, just as requested, then it got cut off 10 days early! The want to charge $99 for a 2 year old grandstream 502 ATA, which is $40 brand new from amazon - beware the fine print in terms of service. They charge more for the second year, that was supposed to be all prepaid! No decent prices without 2 year contract, just like sleazy cell phone providers.

I got sucked into prepaying for 2 years. Then, after a year, they say, oh surprise, there are a bunch of fees and taxes that we forgot to tell you about. So, now the contract is up. They don't offer any decent prices per month, so I start shopping around. Found out about voip.ms! Went on their web site to do the change over. The phone change over was scheduled for 6/18. So I go on the phone power web site, and cancel service, as of that date. I get an email from their system, with the right date. Then, 2 days later, I get an email saying your service has been cancelled! 10 days early. Plus the email says they want that old grandstream device or they will charge me $100! This old used beat up device is not worth $10! So I started emailing them. I mailed billing first, and referenced the cancellation number. After a week, no reply I started emailing sales and support, with the cancellation number. I never got a single response from any one. These clowns setup their email so they explicitly ignore emails about cancellations, is what I was told when I was finally forced to call their inept billing people. All I wanted was to trade the 10 days of no phone, for the old cruddy used ATA adapter. No sir. No way. They will charge $100! They said no. They'd rather have a pissed off customer, than give up their old used ATA adapter. If I fight it with credit card company, they will show them the terms of service contract, and I'll be screwed. Boy am I tempted to stay and fight! But I just went to amazon, and ordered a brand new device and had it sent right to them, with the rma # in place. FORGET phone power. voip.ms has no monthly service charges period. They charge 1.05 cents per minute, for north america, and not much more for international. So even if we ever used 1000 minutes in a month, that would only be $10! We never come close!

PhonePower flops in the middle of the sale!!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price was right and reviews seemed generally good.

The Bad:

No follow up to finish sales repeatedly!

Phone Power: Works well and cheap

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Referal credits - US cus service

The Bad:

Website

I've been referring them and getting the $10 referral credits for a while now. (Just have to give the other person your username or phone number) I do pay monthly instead of prepay so that brings my bill to under $10 some months. They've changed the website a bit from when I signed up and I feel like its a little harder to navigate now, but they have also added more features. Customer service is actually in the US so if you call they are pretty helpful.

Phone Power: Resolved to My Satisfaction

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Cheap, cust service

The Bad:

Yeah I wasn't real thrilled about being down for part of a day either, but given that I pay $14 a month for phone service and it's the first time I've been out in 2 and a half years of good service, I'm not going to make a huge deal about it. My internet service has gone out more than that. I called in afterwards and it was resolved to my satisfaction.

Phone Power: Two Major Outages

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

They're cheap

The Bad:

They're NOT so cheap once you consider all the business you've lost due to terrible phone service!

We switched our business to PhonePower about 7 months ago, and we've experienced poor sound quality along with two MAJOR outages. Both times they have had outages, PhonePower has had no phones themselves, no website, and no message to clients about the situation.... nothing.This seems to be a business run out of someone's garage with a single server and with very, very poor reliability.

Phone Power: Clarity but phone out for day

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

the clarity of my calls is outstanding. the features are awesome and so useful.

The Bad:

The devastating part is that the phone was out for most of the day. I have business to carry on and calls to make and was unable to do which devastated some situations that had to be handled today. Plus i run a business with that phone. Please make sure this does not happen again hone Power, I am new and don't want to have to cancel service or lose my business due to this.

lsot service for the day, missed major phone calls that had to be received, affected my business and devasted timelines and missed situations that had to be dealt with today. I am upset to say the least. This has affected my life and my day. communication is importatn in my business and missing calls is not acceptable. I am a new customer and hope Phone Power does not allow this again.

Phone Power: Cheap, Mediocre

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Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

I've had Phone Power since 2009, never had much trouble so I went for another 2 years. Way cheaper than Comcast bundles or other VOIP comms.

The Bad:

Now, Phonepower doesn't seem to exist. Can't reach their website, my phone doesn't work either. No calls in or out.

I have used VOIP phones for years. I used Sunpower until they went TU. Then I got PhonePower. I was using Quest phoneservice and dialup internet. I switched to cable broadband and VOIP and saved cash -- better all the way around. However, I've not found VOIP without it's problems. It does require a 2 year pre-payment, which I lost part of to Sunpower's demise. The phone quality isn't stellar by any stretch, but still serves as a phone though. I'm uncertain to the 911 functions as we've never had to call -- knock on wood. I wouldn't totally rely on it thoughy. \When I switched to Phonepower they wouldn't change my caller ID name to my name, because they said I didn't have proof that I owned it, though it was our number for 2 years with Sunpower. So when I call people they look at the caller ID and it says Mohamid Khan -- my real name is more like Dan T. Oh well, it got to be a joke after awhile. SO, if you like to get cheap, mediocre and somewhat undependable phone service under the wrong name -- Phonepower is the place for you. HOWEVER, if you want to shoot more for something cheap, yet dependable -- keep on looking. And post it when you find it and I'll go there two.

Phone Power: Works as Advertised

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

It works as advertised. It's telephone service. Not that exciting.

The Bad:

I'm not sure why people get so worked up one way or another about this technology. It's telephone service people! I plugged it in and I can make calls. So in my mind it works as advertised. I don't use any fancy features. But it saves me money over my previous company. I would recommend.

Phone Power: Stay Away

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

it seems to work

The Bad:

The company is NOT honest!! They add on charges, charge more than they quote and refuse to give a mailing address to send a payment. STAY AWAY!!!

They charge you for things you don't want, add fees without cause and don't seem to have a real place of business. Maybe that is so that they cannot be served!!They add on charges, charge more than they quote and refuse to give a mailing address to send a payment.STAY AWAY!!!

In Canada: awesome features set, so-so routing and support

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Awesome feature set.

The Bad:

Local toll-free calls are often not working, preventing me from calling local health agencies or banks!

Phone Power: Customer service is HORRIBLE

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The website account info on your account is good. Such as call logs, blocking numbers, contact list with names, viewing invoice.

The Bad:

Customer service is HORRIBLE. Your service works for approximately 50% of the time for calls and faxing 5% success rate. Reception is iffy-fading in and out. Technical Support does not follow through and fix problems they simply call and close the ticket after the call. What good is the website account info area if your service is minimal??

Your service works for approximately 50% of the time for calls and faxing 5% success rate. Reception is iffy-fading in and out. Technical Support does not follow through and fix problems they simply call and close the ticket after the call.Using your phone while out of your home-forget it. I left for 3 months and had people trying to call in and never getting in. Finally I just used my cell phone as the primary as Phone Power was useless. Very bad if your doing business and expecting calls.Resolving chronic problems in not Phone Powers subject of expertise. They get offended and simply close the ticket and call the problem solved. And then you go on having problems and they wonder why your still calling? and not cooperating??

Phone Power: sweet support but no Android app

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Solid network, basic features and American Support reps,

The Bad:

No Android App or advanced forwarding

I have had the service roughly 2 years. When I first signed up I had trouble getting the service to work. I contacted support and talk to one of the lower techs who then escalated me to a tier 2 guy. He was able to help me get my the issues resolved. Apparently something with my router was causing problems with the VoIP service. This was pretty sweet considering I ported my number from Vonage and last time I had an issue they told me the only thing they could do was bypass the router.At first the features seemed slick and more advanced than I would ever need. I started to lean on the service more and my desire for schedule based rules and more expansive call screening has become essential. The fact that they seem to cator to the iPhone community and pushed Android users to the way side has been a little frustrating also. It has been pretty good I don't have any other complaints other than their support hours seemed to have narrowed. Hopefully they get their Android app rolling soon I am tired of using some 3rd party app on my phone.

Phone Power: Not Trustworthy

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price if they actually sold you what they say they sold you

The Bad:

Price since they bait and switch what you are getting

I purchased a plan from Power Phone in early 2011. By purchasing my own equipment and prepaying the first year, I was supposed to get the second year free. At the beginning of what should have been my free year, a $25.24 charge showed up on my credit card. When I inquired with Power Phone, I was told that I had a different plan and that was that.The phone service is OK, but their "deal" is clearly bait and switch. This is not a trustworthy company. Good luck getting them to honor their agreements. I am going back to Vonage. They were honest.

Phone Power: Buyer Beware

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Service was fine, nothing spectacular

The Bad:

Lousy customer relations

Buyer Beware.I recently changed providers and right before my number was ported I got billed another full month by Phone Power. They will not refund any portion of the mostly unused month. A company that is willing to take a customer's money while not providing the service for which they billed is dishonest in my opinion and not worth dealing with.

80% extra fees and taxes, poor service...

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Between a cell phone, google voice service and skype service for $3/mo to call #'s, there is little need for this service.

The Bad:

80% extra fees and taxes, poor service, poor sound, tripple automatic charges past the contract, doesn't work w DSL.

Joined phone power 3 years ago after all the rave reviews. We had high hopes and wanted to stop verizon tyranny. But: 0) I make most my calls to #'s with skype and pay them $3/mo. I am always at the computer and quality is a lot better. 1) Although it is supposed to be $200 for 2 years, you pay $160 in Los Angeles for extra fees, taxes etc for the two years. They charge half of the 160 each year so it feels less painful. When you add the numbers, you are paying half of what you paid for a landline, except poor sound quality and unreliable service. You are also paying for cable service as DSL will not work with this. 2) My brother had to chat and call and spend numerous hours on the phone with their crappy tech support simply because they would not admit their service does not work with DSL. You need better data pipeline thru a cable connection. He got cable and it worked!! and they never acknowledged the issue.3) They begin charging you $30/mo without telling you when the two yr pan is over. You can get the same $199/2yr plan again but they dont tell you. The emails then send talk about upgrading to $14 plans. We did that4) We paid and realized after a few months we were getting charged $9 of fees and basically something close to a landline. You dont get paper bills or emails, so this goes on for a while before you notice. I had to chat w them a few times to learn you can get the same initial plan again. only took a year!5) Audio quality and service reliability does not f'g compare to a landline. With landline, you also have a dedicated service in case of emergency.

Phone Power: Written Notification

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Less expensive than some; good sound quality.

The Bad:

They charge without providing service in return!

Watch out! Their 2-year contract continues at a much higher monthly rate unless you notify them in writing that you want to quit. I ported my phone number over to VOIPo 2 weeks before the end of the contract, thinking that constituted "notification". The next month I found a charge against my credit card. When I questioned it, they said porting the number wasn't "written notification" and refused to reverse the charge. Not only did I not use their service during that month, I couldn't have even if I'd wanted to since my number had been ported 2 weeks earlier!

I REALLY WANTED to like PhonePower. It has the features I want and is cheap.

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Cheap service with lots of features. If MagicJack had all these features they'd be King. Phone Power has surprisingly good tech support - at least in terms of reaching someone and having them respond. In terms of actually solving the problem... not so good.

The Bad:

VERY bad quality - unusable quality. Features don't work well. Call waiting is not heard at all so messages go to internet message center. Sometimes the phone rings and no one is there. I'm sure this is PhonePower, this rarely happened when we had ATT, not it happens almost every day. When we get messages on the phone machine of our land line, it leaves an annoying tone at the end of each message unless the message is long.

I REALLY WANTED to like PhonePower. It has the features I want and is cheap. What's not to like?The answer to "What's not to like?" is the call QUALITY. I can't tell you how many phone messages we've received that are totally inaudible! We don't even understand who the caller is or the number they left! This is unacceptable! It's just a garbled mess. Again, this is not the caller's cell phone, this is PP. This NEVER happened with ATT.Also we know these garbled messages are not from cell phones calling from bad areas because often they are from a friend's home phone or from an institutions such as a bank or service company.We have had numerous instances of making a call to someone and having to call them back again because the quality is not just bad, it's so bad you can't even understand what the other person is saying and/or vice versa.Now, I hear the pro-PP people saying "It must be your service!" Well, we have Magic Jack and we never have these issues with Magic Jack! Magic Jack has its own set of problems - like a lack of features - which is why we bought PP.Also these problems of poor call quality are not when I am downloading music or streaming Netflix. They often happen when my computer is OFF.Tech Support:I have to say that the tech support has been very easy to reach and very responsive. HOWEVER that means little when after spending HOURS of my time with them trying to resolve the problem, the phone still does not offer quality calls!They did test after test, adjustment after adjustment, and still I get LOUSY call quality!The latest - after I told them I am just going to have to cancel my service - is that they say it's my ISP's problem! Hmmm. Sorry, I don't buy it. I get great upload and download numbers via my ATT DSL and PhonePower's own tests show that my "MOS" # based on the site they sent me to test my connection, is always showing good numbers even according to PP's own techs. Now suddenly it is my ISP's problem? I don't think so. If so, then why is the quality using Magic Jack so much better??? Huh?So okay, if PhonePower works for you, great, go for it! I'm just here to point out the truth that it doesn't work for everyone, that in our case, it is of unacceptable call quality and the features such as call waiting are hit and miss - sometimes it doesn't work.All in all I cannot recommend it to others. I am currently looking for a better alternative. If I have to I'll give up on VOIP and go back to ATT or Verizon but I certainly hope I can find a VOIP service that works as well as MagicJack but has at least some of the features of PP. The one feature Magic Jack is missing is automatic forwarding to a cell phone or other phone in case of internet outage. If they had that I'd try MagicJack Plus. But they don't.

I have been a happy user of Phone Power for over 2 years.

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Low cost, great sound quality, full coverage in both US and Canada -- plus 60 minutes/month Internationally, portability between locations, and ability to handle two simultaneous conversations. Convenient computer interface for Account management.

The Bad:

You do need to have a reliable internet connection (I do) but then there is always cell phone backup.

I have been a happy user of Phone Power for over 2 years. I ported two existing land numbers (in different states and area codes) and take advantage of the many features Phone Power offers such as: Convenient call forwarding; caller ID, call log, call blocking, and etc. It is easy to move the system between the two locations I frequent and to forward calls to my backup cell phone while on the road. Sound quality is excellent, easily exceeding my old land lines. I have successfully encouraged several friends to make the switch.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Many features and understandable user interface

The Bad:

50/50 fax success. Inflexible rulebook-type customer service.

I had this service for the full contract and it didn't matter because I didn't do many faxes. When it came to switch services because they jacked the rate so high my extra troubles started. They required I return the device (2 years old-what do they need it for?) Costs more to ship it than it's worth. Fax was very unreliable. My VOIPO faxes always go through.Their customer service is inflexible. They just keep stating our service agreement states this and that and blah blah blah.

Phone Power: Waste of time

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Total waste of time policies

I attempted to sign up with these people since they indicate on their website that you can BYOD and also use SIP credentials. In fact they have spammed forums trying to drum up business by making threads about allowing SIP credentials to be used. Well, yes and no, they want you to provision a device on "their list" first before they will allow that. I will not have my time wasted playing around with a device that I never intend to use, this is ridiculous and accomplishes nothing. That Jessica there that sends the emails and answers the phones has a really nasty attitude, and seemed to be quite happy that I would take my business elsewhere.

The obvious perk to Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Cheap but quality service.

The Bad:

None

The obvious perk to Phone Power is the price since its much cheaper than a landline alternative as well as many other voip providers. I've had it for a year and half and its been a great service. They've been around since 2005 so I feel pretty good about them not going anywhere. Plenty of features and they throw in a second free line. I won't be switching to anyone else anytime soon.

Phone Power review: Solid

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Solid

The Bad:

Blackberry app not out yet

Overall I'd say the service is a good deal. I'm dissapointed theres no blackberry app yet though as that would be very useful for me. At least there is a promise of one. I've had it for 9 months and there have been no blips or outages. It was a breeze to set up. They do keep putting out new features on a pretty regular basis so I'll be looking forward to further improvements on what is already a solid service so far for me.

Phone Power Review: No tweaks and failsafe.

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Plan choices, reliability

The Bad:

Phone Power Review: The transfer was very smooth

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Free number transfer, savings

The Bad:

Phone Power: Reliabilty, price

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Reliability, Price

The Bad:

Phone Power Review - Until Recently, The Best Around in VoIP, But No Longer!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy setup, great sound quality, tons of features.

The Bad:

Customer service / tech support quality dwindling fast! Errors on website I pointed out admitted by tech support that go unfixed despite 2 years of my advising them of such.

Until recently, I would have never dreamed of chastising this company, but their service and support is now heading down the tubes at flank speed. Unfortunately, call hold times to get to speak to customer service or tech support have become prohibitive. Half hour to an hour PLUS any time any day of the week, NOT GOOD!!! On 2 occasions over the past 2 1/2 years I've been a Phonepower subscriber, my voice mails and faxes mysteriously disappeared from my online account info. Went through hours of phone calls to find out what the heck happened. Still no resolution on the 2nd go around as I write this and I'm getting VERY FRUSTRATED. As I write this review, my voice mail password all of a sudden doesn't work and blocked numbers are getting through. Over THREE hours on the phone alone this morning including hold times and I get a guy who sounded like he was either stoned or just got out of bed. One nice feature they offer is the ability to have a blocked call list and have those calls go to voice mail or a busy signal, a handy tool for stopping annoying collection agency calls and the like DEAD in their tracks. Although you can have up to 50 numbers on that list, there's no indication on the site that there's a 50 number limit. The system allows you to enter more than 50 numbers with NO WARNING INDICATION that you've gone above the 50 number limit and numbers you enter beyond 50 limit will still get through. This is something I've been complaining about for the last 2 years. Despite the fact that whomever I talk to in tech support agrees this is a flaw in the design of the Phonepower website and they'll alert the web masters, after all this time, THEY'VE STILL DONE NOTHING ABOUT IT! The insane call hold times are now the main reason I no longer recommend Phonepower as I used to ...... to everyone I know. As they've grown, they have not added customer service reps to handle the increase in subscribers, and like most businesses, are going all out to cut costs, AT THE CUSTOMER'S EXPENSE, AND IT NOW SHOWS! Bottom Line: A service that started off great and was so for over 2 years, but now has all the signs of going downhill, FAST.

No more long distance charges!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer service and features

The Bad:

No more long distance charges! Its a relief not having to worry how long I'm on the phone with my parents who live on the opposite coast due to cost per minute. I haven't used the service long enough to give a really thorough review as to the long term quality, but the many features such a the free second line and free long distance are great and it has worked nicely so far. I had to comment because of the customer service I received when ordering. I was a bit confused on some things but the girl clearly and patiently (big thing with me) explained things to me.

Phone Power: Smooth transition, keep your number, price

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Smooth transition, keep your number, price

The Bad:

I wish I had known about VOIP while I was shelling out 50 bucks a month for landline service. Surprisingly, the switch went smoothly ( I was a little worried about that) and I got to keep my number. I'm happy with my choice of Phone Power. Took a little over a week to be fully set which I think is pretty standard if your keeping a number. Service has been steady and I'm enjoying paying a fraction (14.95 plan) of what I was paying before.

Phone Power Review - Excellent for me now over a year.

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Stable platform and clear call quality, dials into bank accts requiring pass codes very well

The Bad:

None so far

The Phone Power service has been excellent for me now over a year. I have tested 4 other main VOIP sevices and Ph Power has proved to be superior.I would recommend this service based on a stable adapter, provisions and stays active. do not have to reboot every other day... calls are dialed instantly andthe called phone rings in nano-seconds. Clear crisp voice sound. Excellent features including voice mail, with a ring to notify you have VM. Price is good andthe Service is excellent. only had to call CS once and they were very nice and helpful. Highly recommend.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

U.S. customer service. Price. Features

The Bad:

Haven't seen any so far

Finally customer service in the U.S.! I was so glad to hear that when I called. I didn't have to spend a lot of time on the phone with them since they clearly explained the answers to any of my questions. I give them a big thumbs up on their technical support. I had an agent walk me through the set up, which actually turned out to be pretty easy. Great price, helpful support, and my service has been steadily reliable. Also echoing other customers that are happy to be able to utilize that cloned second line feature to have a couple calls going at once. I like to spread the word when I find a reliable company and will be referring my friends to take advantage of the $10 refer a friend credit.

Unfortunately I signed up for a one year contract

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Sound quality is good WHEN IT WORKS

The Bad:

Customer service is aggressive when you have to call "all the time"

If you use Phone Power without a router, you might be a satisfied customer, but if you have to use one like me, you will find yourself calling customer service all the time: The 1st time I called, they told me that there was an IP conflict between my main computer and the Phone power box (I had T-Mobile @home for 2 years with the same config andamp; never had this kind of issue): We stayed on the phone for about 25 min and they "solved" the pb. 3 days later the service was down. When I called 2 weeks later because of no time, they told me that my phone device is not getting enough power from the wall!! (again, I had T-Mobile @home for 2 years with the same config and same phone device andamp; never had this kind of issue): I change the location of my phone unit and the pb was solved. 3 days later the service was down. I called them today and they told me (with an aggressive and unhappy tone) that my IP keep changing, that's why I keep having problems. Of course my IP is supposed to change all the time since I do not pay for a static IP from my internet provider. Unless you are running a server I do not see why you will need a static IP. I am waiting for someone to call me, waste my time and have the service down in a couple of days.I have been with this company for 5 months now and my phone has been down 25 days per month. Unfortunately I signed up for a one year contract. At this point, I think I'm going to break the contract and go to another provider

Not what I wanted in a company

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Knowledgeable staff. decent sound quality and a good price.

The Bad:

Horrible service interruptions. Too much down time.

I ordered Phone Power for a few months. It seemed like outages would keep happening almost on a daily basis by the time I cancelled my account. I could never trust the phone to stay working. Got stuck in an emergency room and couldn't call home as they had another outage. If they could fix their actual downtime (not what they post) it would be a good company. Don't try and contact them during an outage, their webbased communications would shut down before you got to them, and surprisingly their tech support answering machine was full and wouldn't take messages. Not what I wanted in a company.

Phone Power Customer Review

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Support, reliability, features

The Bad:

--

It's great that they offer a free softphone in your account. The fax catcher is handy too. I'm very pleased with the call quality and the speed of which my questions are attended to by customer service. On top of that, the prices are great. I picked the 2 year prepaid at 199.95. Can't complain!

Phone Power: very good quality

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price/features/service

The Bad:

N/A

Low prices. You don't have to sign up with a contract. Knowledgable support staff. Many useful features. Free local/long distance. Very good quality. I would reccommend.

Phone Power Review - Happy Customer

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Friendly customer service, price, fax to voicemail

The Bad:

None

I'm not very tech savvy, but the customer service reps patiently explained to me what I needed to know and I'm happy I made the switch from my old company. I started month to month on the $19.95 rate to see if I liked it, which was still cheaper than what I was paying before, but then switched to their 2 year contract plan for $14.95 once I was very pleased with the service and features. I don't use fax that often, but sometimes I do need to receive one and was very pleased that someone could send it to my Phone Power voicemail and have a copy sent to my email as well. Clear call quality is a plus too.

Phone Power: excellent price, satisfied

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer Service / Cost / Features

The Bad:

I've been VoIPing for the past 3 years. I started with Vonage. Great program but still costly. I signed up for Phone Power about 8 months ago. Initially I had some issues getting started but the staff there was really helpful and knowledgeable. I was also happy to realize that they all spoke english. Nothing was lost in translation. What a pleasent surprise. The price of course is excellent. I signed up for the 1 year plan and have been satisfied ever since. Tons of features and I dont' have to pay extra. The hardward they send out (grandstream) is small, compact, and has worked great. I would love to get the travel adapter they have (their own version of the Magic Jack...). It was a good move to Phone Power. Just wanted to spread the word... Good company.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price - Value - Selection

The Bad:

Been trying to save money the right way. I need a landline for work... couldn't just use the cell anymore. This looked like the right choice. I was right. the price is great. I signed up for the month to month to start. sound quality was good(i was a little worried). No problems. Signed up for the 2 year deal. love the features. voice mail to email is awesome. tech support was helpful and intelligent (pleasent surprise), and cheap international calling is a plus. I love the service... and so does my wallet! :)

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great price! Features are cool. Pretty easy to set up. Quality sound.

The Bad:

Picked it up at Best Buy over the holidays... sound quality is better than I expected. No echo or anything like that. This is my 2nd voip product. I had vonage... too expensive. The price is right. They were cool on the phone but it still took about 20 minutes to get everything ready. No problems so far. I signed up for the 1 yr plan... gonna wait a couple more weeks to see if i want to upgrade to the 2 year. I like the features, and the travel adapter works great on my laptop. I'm very happy so far.

Ported phone number from Vonage to Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Ported phone number from Vonage. Purchased device from Best Buy. The package came with Home adapter and USB portable adapter. Took about 10 days to port phone number from Vonage. Then called Vonage and cancelled service. Sound quality seem goods. Time will tell.Dealing with customer service has ben great.Sound quality is fine. No complaints.Price is very good. One of the lowest. Did the yearly plan. Second year you must pay taxes, after the first year.Reliablilty. Too soon to tell.Nice set of features. Did like the voice mail to e-mail that vonage offered. Thats the only reason it didn't get 5/5. I'll update in the future.Bobo

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Phonepower vs Vonage

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Average call quality, below average technical support, and poor customer service

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Quality sound and much cheaper

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

I can call with the computer on

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Phone Power

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great call quality, price.

The Bad:

None

Great service so far. Have used since May and have not had one single problem. You honestly can't tell your using VOIP and not a land line. We also have very good internet service with lots of bandwidth so I'm sure that helps. No complaints here.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Call quality, feature, cloned line, web site, customer service.

The Bad:

None!

Great VoIPAfter reading some of the negative comment I thought I would tell you of my experience with them. A little less than 2 years ago (roughly, I believe) my first VoIP went out of business. While I loved their service, I lost some money with them. Fearing the same would happen with PhonePower, we initally signed up (using one of their promotions) for a few months. We wanted to check their service, use the features and decide if we want to prepay for an entire year. Well, my wife and I our on our 2nd annual agreement with them. The phone quality is great (we have Cox and use their Premier Service with PowerBoost, upload @ 20Mbps andamp; download @ 2Mbps). What sets them apart for us is their web site. Not only do we get/have all the features you would expect a phone service to have in today's world but thy also provide us the luxury to go online and listen to our voice mail (either through their web site or in your email's inbox). My parents have Vonage, my sister has T-Mobile's Call at Home (or whatever it is called) and when compared to PhonePower neither offers the features and price that I get with PhonePower. Besides, I think they are running a special now, prepay the first year and get the second year for free (I am not eligible for it because I was an exsisting customer). You can also get a $30 rebate if you go to voip-rebates.net. How can you go wrong? $220 for 24 months?

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price Customer service Superior website

The Bad:

Former ATandamp;T Calvantage CustomerI've been with ATandamp;T Callvantage for at least two years, and only changed because they were canceling their service. This review will cover only the transition from ATandamp;T, since quite frankly I haven't been with Phone Power long enough to judge reliabilty. My main concern was that I was transferring two different phone numbers with ATandamp;T, and they were important numbers not to loose. My fear was that the primary number would be transferred and the secondary number lost. Since the wife uses the secondary number, that would have been very bad for me! To avoid any problems I placed the order over the phone, instead of on-line. The process was quick and courteous, and I have no complaints about that whatsoever. First rate. I then started to receive a serious of emails, a total of at least five, keeping me advised as to the progress. I became concerned when one of the follow up emails didn't mention the second phone number. After waiting several hours for another email mentioning that number, I contacted customer service. The first attempt to reach them by phone resulted in a wait, so I sent an email instead. It was answered a short time later indicating everything was okay, and after that I received the second email I was waiting for. I'm not sure there was a mistake on the second number, but their process kept me well informed and perhaps helped prevent one. A bit later the VOIP device arrived. It's rather tiny compared to other VOID devices I've seen, but I plugged it in and everything fired up fine. The device claims it takes up to 15 minutes to boot the first time, but I didn't check that. It did pass through traffic to my router almost immediately. A few hours later and I checked the two phone lines, and they both worked (outgoing only at that point). I also set up the various service settings using the website, so that when the service was transferred, everything would be operational. When the transfer of service day did arrive, it happened right on schedule and without incident. In the morning everything was going through ATandamp;T, and by noon everything was going through Phone Power. Call quality seems just as good as ATandamp;T, which is rather good. There are two things I'm very happy with in the change over. First, the Phone Power website is much better than what ATandamp;T's site was. Second, when I'm answering the phone I no longer have to hit "1" to have it know that's the line I want to pick up on. That was perhaps something ATandamp;T did only when you had it ring multiple phones simultaneously, but since that's how I always have it ring, that was annoying. Anyway, so far, soooo good. Very happy with the changeover.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Phone Power voip service is Great / ButI really enjoyed the service, when I received it and saw how easy it was to hook up and it was very Clear. I am very dissatisfied with the features, you can't more than one feature at a time. If I use call blocking for in coming, then I can not use call blocking to block my incoming. I was told there is a glitch in their system.. Their system features conflicts with each other. This is the only reason I am looking to discontinue my service, I had no problem with my features with other companies.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price Customer Service Quality of Phone Lines

The Bad:

Great Phone CompanyI've used several VOIP providers in the past and this one has been the best so far. I loved Sun Rocket and after they went out of business, tried one that didn't end up being very good. Signing up with Phone Power has been a pleasant surprise. My order was processed quickly, the equipment came soon thereafter and I had no problems installing it. I am very pleased with the quality of the phone lines and all the features that are offered. So far, so good! I highlt recommend Phone Power.

PHONEPOWER OFFERS GOOD VALUE AND DECENT SERVICE

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer Service: A-; Price (on two-year plan): A++; Overall Sound Quality: A-; Online Account Management: A+; Number of Features: A-;

The Bad:

Setup Difficulty: B-; Sound Volume: C+; Dial Tone: C+; Operator Assistance: F (over-priced)

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Very inexpensive, good sound quality, free cloned line.

The Bad:

Too loud ATA, but it is a very minor issue

Just switched from voip.com -- their 2yr-for-1 was very enticing. The setup was very easy, the sound quality very good. I seen a review about the volume setting of the ATA being too high -- I agree with that assessment; however, it is a very minor issue. I would recommend PhonePower to anyone.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

SPA942 setup was very easy. Great sound quality. All the features a small business could want.

The Bad:

Couldn't port my phone number; but, I liked them so much I have my phone calls forwarded from another service just to use these guys. Also no fax yet.

PhonePowerI used my own SPA942. Set up was EASY! Just do it! I never reviewed any other product in my life. I had to recommend this one. It worked better than I expected. All the features with only a fraction of the cost. They couldnt port my phone number while vonage could.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Couldnt be much betterI read a lot reviews, and waited 3 months before getting my first VOIP system. I have had this new PhonePower.com system connected for 4 days, and it is perfect so far. I use a SMC Router directly connected to a standard 5 meg Charter supplied cable modem. I ordered the HT502 VOIP adapter from PhonePower, which was free except for $14.95 shipping and handeling. (a bit high, but I suspect it pays for the unit also)Ignoring the instructions I connected the adapter to an available port on my router. I plugged in a spare phone to the adapter and connected its power supply. I waited till the green lights showed up, picked up the phone and it just plain worked! I did some test calls... sound quality was perfect... not good, I mean perfect. Identical to the ATandamp;T line.By connecting the adapter downstream from the router I did not have to disturb the existing 5 computers I have connected to it. (8 port router). I considered this a huge bonus, as I had planned on an afternoon of resetting, and sorting out IP address issues. As it turns out I did not put a rating in for their tech support above, because I've never talked to them since it worked right out of the box!With the taxes, shipping, fees, etc... my total charge was (advertised at $199) $253.26 for 24 months of unlimited service... thats still only works out to be $10.55/month. Lessons Learned that might help others:1. Order whatever the companies recommended adaptor is. DONT try to use an existing one... unless you can verify you have an exact matching model and firmware level with customer support in advance.2. Order the transfer of your current phone number to be at least 10 days in the future. This way, there is time for the adaptor to arrive and you can set it up immediately and test outgoing calls and has good quality with your setup BEFORE the phone company transfers your number. This will give you a little cushion to resolve any issues. Then when the transfer day comes you just need to attach the primary house line and you are done. If they connection cannot be resolved you can call your existing phone company and cancel the number transfer.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

-When it works it's really good, however that's not the case very often.-Easy to set up-Super cheap and super easy international callingandnbsp;

The Bad:

-100% Unreliable-New problem every week-Bunch of IT guys living in a different reality

Got phone power? Welcome to beta testing!I have been using them as my office phone system for 5 months now and would not recomend it to anybody at all.Their system is a mess. I am unable to set up my attendant because they have 'an issue' that they are aware of and supposedly have been working on for 19 days. They steal 30 minutes of my workday EVERY DAY: I can't set my phone to work from 8-5! It has to be 8:30-5!Yet they are pissed that I keep calling every week to ask why it's not fixed.When I was porting my number they assured there will be no outgage - my phone was a dead line for 6 hours.They introduce new featuers every month so it looks good in comparison to other providers but they don't care if they work or not.The supervisor of development department doesn't seem to see it as a problem.They advertise it as unlimited, but it is not - you get 5000 minutes and I'm getting close to the limit. Issues I had with them: Auto Attendant: Hours can't be specified from 8-5: NOT FIXED (19 days now)Scheduled Overide: Buggy can't set up 'on call' system for my company: NOT FIXEDCall Log: Stopped working one day: FIXEDRandom Erros on Web Page: NEW! just started appearing, didn't have time to call them: NOT FIXED Somtimes I think with sentiment about back when I had Embarq and just pressed *72 to transfer the phone when I left the office. At least it worked and I didn't need a team of developers fixing it every day.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Phone Power - great price and excellent phone serviceWe have used Phone Power since December of 2008 (over 4 months now). It is all good. The price is exceptional. Sound quality of calls is excellent. We can't think of any negatives to the change. We get super phone service (with all the features the typical user could want) for a very fair price. Set up was trivial: take the adaptor out of the box, connect it, start making calls. The web interface works fine for setting up speed dials, etc. Our one call to technical support wasn't even for tech support but was answered quickly, helpfully, and politely. We would recommend that anyone considering VOIP take a serious look at Phone Power.

Honest!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

I did not sign up for their service yet, but I was impressed with their honesty. I've been having quality issues with ATandamp;T for faxing so we are switching to VoIP. When I told the sales girl with Phone Power that it would be used for faxing, she immediately warned me that they do not completely support faxing at the time of my call. The hold time was not too bad, just a few minutes for sales. She spoke clear English, which was a huge relief, and the price she gave me was very competitive from what I've seen. I just wish they could guarantee their service for faxing.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

The review below of rkaczano is all wet!who make write such inane and moronic reviews do everyone a disservice. People, get your facts straight before dissing a company or service! I recommend PhonePower without reservation (and, for all of your conspiracy theorists out there, no, I don't work for PhonePower, I'm just a happy customer).

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

PriceNo activation fee!Voice QualityFeaturesU.S. based customer service/tech support!!!Chat capabilities including emails of chatsandnbsp;andnbsp;

The Bad:

None

Excellent VOIP ProviderThere have been a lot of reviews of PhonePower that are just rubbish, particularly from some idiot, (http://www.whichvoip.com/voip/user_reviews/phone_power_voip_review.htm, review date of Jan. 15, 2009), who wrote essentially a book on why he doesn't like PhonePower that is just nonsensical and full of inaccuracies (and to this moronic reviewer, no I don't work for PhonePower). Having previously had Verizon VoiceWing for over a year until receiving notice they were shutting down, I did extensive research on VOIP providers. What attracted me to PhonePower was the price ($200 for 2 years including a cloned line for unlimited minutes, well almost, 5000 outgoing, unlimited incoming), the ease of use on their web site, the fact that their customer service and tech support is U.S. based (yeah!!), the fact that in addition to having the ability to enter chats with their customer service and tech support that they will automatically email the chat text to you (indicating that they are not afraid to stand behind what they tell you in a chat) and the fact that they have a forum on DSLReports.com that solicits user input. I had been considering Broadvoice as my brother swears by them (and they appear to be a good company also), but PhonePower's price and ease of contact won me over. Plus, unless Broadvoice and other VOIP providers, PhonePower does not charge an activation fee (activations fees are total ripoffs). As far as my experience with them goes, first they ported my number on the day I selected, always a good sign. Second, I had some issues with my Actiontec MI424WR (a real POS router in my opinion) and Verizon FIOS, which they were able to work around. The ATA PhonePower sent me used, the Grandstream HT502, is a better device than the Linksys PAP2 that I used with VoiceWing. I am able to access the HT502's web page to view status and can configure Basic Settings. The Advanced Settings tabs can not be accessed by users but that is understandable as VOIP novices could really screw things up. However, if you are knowledgeable (or even if you're not) in the ways of VOIP and SIP, you can BYOD with PhonePower just fine and configure away your device to your heart's content. In terms of voice quality, its is as good or better than what my POTS line used to be and better than VoiceWing (I understand to some they may not be saying much but VoiceWing, while not great, was not that bad). I can't speak to the quality of other VOIP providers, but I know that the most important factors are you broadband speeds (up and down) and the quality of your ATA. Having FIOS I get outstanding rates and I can also adjust my QoS settings in my ActionTec (one thing it is good for), both which certainly contribute to the excellent quality I get. But in any event, PhonePower is doing nothing to stand in the way of my voice quality. In terms of features, their voice mail, both over the phone and on their web site is easy to use and I also receive emails of my voice mail. The cloned line is terrific. It means my wife and I can both be on the phone at the same time with having only one number (very convenient). Calls are properly routed, both incoming and outgoing. And their customer service and tech support and responsive and professional In sum, I am very happy with PhonePower and you should not pay any attention to any review that slams them.

Phonepower refund tactics

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Inexpensive, less than $10/month; Cloned Line is Cool; Nice feature set (not as easy to naviate/use as Vonage, but similar features); Easy setup; Better customer service than Vonage; Tech Support is great; Inexpensive (yeah, it is a good deal)

The Bad:

Return process is stacked against you....beware and document/copy everything-TWICE!; Takes awhile for device to sync then activate (power failures, reboots, etc) Avg about 5 minutes! Vonage is less than 60 seconds.; Static/Delay on Calls; Cal Forwarding/Simultaneous Ring is complicated/cumbersome to setup, doesn't always work; Device must be ahead of any rounters on network (possible attack from internet?); Very Limited access to the Router Software (can change fixed IP, DHCP, password....nothing else!); Doesn't work with T-Mobile Blackberry 8800 andamp; CallerID (won't forward CID info to Tmobile....Tmobiles fault, but an issue!); Trial starts day of order, not delivery date; Fax doesn't work over PhonePower voip, but works across Vonage fine.

I tried Phonepower after reading other reviews and the deal with the cloned line for two years for only $200. That's a good deal, but with some problems. Returned device (make sure you return via a trackable shipper-UPS, Fedex, etc.) but I had to prove THEY received it... Then I had to call and DEMAND a refund (within my 30 day trial).... They're making me jump through hoops to get my refund and not a good feeling. I want to recommend the service, but their retun policy makes me think otherwise.I've tried Vonage ($25/mo), Phonepower ($200/2 years) and now I'm with T-mobile-at-Home ($10/mo) since my cell provider is Tmobile. Tmobile has best customer service (Like wow, that's awesome.....thanks for using T-mobile....), their feature set isn't as good, no website configuration possible-yet. Must call in to change ring-settings, etc.The quality on Tmobile At Home is as good as Vonage, better than Phonepower.I can't recommend PhonePower after I went through the cancellation process. They were good up until you want to cancel, then they make you jump through hoops.... not fun.I'd recommend T-mobile if you already have cell service with them, otherwise go with PhonePower if price matters, but quality will suffer.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

There is not one bad thing I can say bad about Phone Power !andnbsp; I am glad I sign-up for the 2year deal that comes out to be like $8.00 a month !!!! Phone power comes with so many bellsandamp;whistles. There tech is so nice andamp; helpfull !!

The Bad:

Nothing, expect wished hadandnbsp;I switched sooner !!!!!

Phone Power by far best VOIP Phone service !!!!Phone Power by far is the best VOIP Phone service !!!! I have been with Phone Power since 12/01/2008 I had VOIP.Com for a year andamp; was a bad expirence, As soon as my year was up I switched to Phone Power. My wife andamp; I are happy with Phone Power. There is not one bad thing I can say bad about Phone Power ! I am glad I sign-up for the 2year deal that comes out to be like $8.00 a month !!!! Phone power comes with so many bellsandamp;whistles. There tech is so nice andamp; helpfull !!

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Very, very easy to install, equipment arrived quickly, simultaneous ring works very well, easy to use.

The Bad:

Calls frequently drop out before they can even be answered; I have had people tell me they couldn't get through.

Great Service--Although a bit inconsistentWe have had this service since July of 2008. We switched from Packet8 which provides horrible service with archaic technology. I was very pleased with the ease of the installation and how well the simultaneous ring has worked.One concern is that calls sometimes drop before they can even get answered. I have had people tell me that they were unable to get through. This has proven to be only a minor inconvenience. I can't comment on customer service because I have never felt like I had a real need to use them. Unless service gets poorer, we will probably renew our contract when the time comes.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The price I got was VERY good.andnbsp; Although, I notice that one-year price is not currently available.andnbsp; I hope something gets offered within the next few months, so I can re-up.andnbsp;Voice quality is great.andnbsp; But, being in the industry, I knew that would be the case already.andnbsp;

The Bad:

I occasionally receive problems with complex call flows (i.e. flash hook switching on call waiting, outgoing call on cloned line while call is in progress on primary line, call hold, etc).andnbsp; I believe the media resources are not being shared properly between the two lines by the 'box' (the IAD).andnbsp; No biggie, but sometimes annoying.andnbsp;I'm slightly disappointed that Phone Power does not provide a bit more user control over services.andnbsp; Selective call forwarding (by caller number) would be an obvious improvement.andnbsp; Or, did I overlook it?andnbsp;

Pretty good service at a really good priceI work in the VOIP industry. So, I consider myself a pretty good critic. Phone Power is pretty good so far. Overall, best deal out there right now! I wish the VoIP industry had a better offering for those in need of residential security monitoring. I know many others are like me - ready to completely make the switch, but not if my homeowners insurance is going to go up or if I'm going to have to pay tons of money to my home alarm monitoring company. Oh well...

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Introductory price is goodFeatures are usefulAccessibility to web functions are greatAfter minor tweaking, sound quality improved

The Bad:

Shipping of adapter should have been free!!!Somewhat of an annoyance but it could be me trying to get all the functions to work to.andnbsp; When I have two call going on at the same time and I both terminate them, my phone somehow rings twice, and when I pick up nothing!!!andnbsp; I'll try to decipher what's going on and will post another review....

Prelim ImpressionI ordered my service on 01/09/09 and received a three emails. (Confirmation, Order Notification, and Shipping Notification). The package was shipped 3-Day Select using UPS. I expected to receive the package on the 14th, but I wasn't at home to sign for it so I got it on the 15th.I unboxed the package and got the adapter out along with the instruction. The adapter (Grandstream HT502) was definitely smaller than I expected. I plugged everything up as per the instruction included in the box. The diagram below illustrates how I have everything setup. My laptops seems to be surfing the web without latency even when I am on the phone which is a good thing. I'll try to stream video, downloads, surf, and talk all at the same time later on (review for that to follow) Since I have a relatively new house, I have a patch panel in the garage. I've disconnected my phone line coming from the street from the service provider by using this as a guide. After I've disconnected, I checked my patch panel and there was a telephone junction box with a bridge port. I plugged my VOIP adapter into my router, and one of the phone jacks into the bridge port of the telephone junction box. I've plugged my Uniden expandable phone to one of the 5 phone jacks at home and I get a dial tone, I waited a few minutes and attempt to make a call and got throught without any problems; other than......The default setup, there was some weird static noise coming from the phone itself (but it could be the phone itself because I have not used it in over three years and needs to be recharged). My first call, I got a complaint saying that I was breaking out, again - it could be the phone itself. There was a delay of mere seconds when I speak and for the other person to hear it and vice versa. There was a minimal noise with the reception as well. I've accessed my Linksys router and made some change into the QoS (Quality of Service) settings to give the port #1 High priority because this is where the HT502 is connected to. I've made several attempts to call out and the quality is definitely have improved. The delays was very minimal, no echo, no static noise. Everything is clear (so far).The web interface, especially the click2call was extremely useful (I used the same technology with our Cisco VOIP at work). I like the ability to create a phonebook and manage forward redirects along with activating the phone clone from the account page. I've tested the power forwarding feature which I added both my cellphones and it worked. When someone calls my home, my other two cell phones would ring to, or I could have it ring my house, if unavailable, then ring my personal cell, and if unavailable, ring my work cell. I thought it was a neat feature, but I reverted the feature to default as I didn't need it at this time. The ability to view minutes and call history is also great and almost always real-time. There are other features that are available that I somewhat tested and seemed to be functional.More updated review coming....I have not have to deal with Customer Service so I could not post a review on that area yet. I will place another review after I perform some testing on quality when my broadband bandwidth is high.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Cheap At First

The Bad:

-Quality of Service-Communication-Quick to Blame Everything Else for Problems-The list goes on and on

Considering PhonePower? ....DON'TI have been with this service since the end of Aug 2008. My modem came quickly in the mail and it was easy to set up. The price for the first 3 months was the reason I decided to give this company a try. Can't go wrong at $12.66 a month. I figured this was the best route before I committed to the yearly special of $139.95. Thank GOD I went this route because in no time the problems would begin. My first issue was my phone quality was horrible. There was a nasty delay of a few seconds, so you and the person you were talking with would just talk over each other because of the delay of the responses. The sound quality was just as bad with the choppiness and how faint the voice on the other line sounded. Even though this sounds bad, it just took a phone call to technical support and they made some changes and I just had to re-set the Grandstream device (HT502 that they send you) and all was fixed, Yay!!!! Happy! Happy! Joy! Joy! Next problem that came up was that when on a phone call, I would get the sound of call waiting, but when I would click over, nobody was there. In the mean time, the person with whom I was trying to have a conversation with would tell me to stop pushing the buttons. At first I was confused at what the hell they were talking about, but after a few more times of this, I realized that every time I heard the call waiting like sound on my end, that the person on the other line heard a sound that made the noise of when somebody pushed the button. I even used my friend's phone to call myself to hear this sound and it's annoying. Of course my next move is to call technical support. Once again he said he made some tweaks and said I should be good to go (maybe not said in those exact words). Once again, Happy! Happy! Joy! Joy! Well.....it did not take long to figure out nothing was fixed and that the call waiting noise was still there and along went my Joy with it. It was at this time I began to experience another problem. My phone would ring and nobody was there. The caller ID would read SIP. I had no clue of what SIP was, but it has something to do with the VOIP system works and SIP is some protocol that is used. Well, since the caller ID only shows the name of SIP and no number, I could not call it back. This became very frustrating as SIP would call me when it wanted and for however many times it wanted. I could get blasted for 5 minutes straight or have it call 5-7 times a day at all hours, and I mean ALL hours), then it would just stop for up to 5 days, then it would happen again. Since this was happening between midnight and 4am (time I am sleeping), I became pretty irate over being woken up and have this SIP calling me for no reason. I only would jump out of bed extremely quick to pick it up because the only time I wo7uld get a call at that time is if it were a emergency. In went a call to technical support. This time did not go as good as the others as I was now calling about 2 problems, the call-waiting problem and the SIP problem. Pretty much I was being talked to like I was crazy and making this up and the blame came down to my phone. Yes, my phone. It was suggested that my phone is just old or is broken and causing the problems. This was not a acceptable answer to me. I have been using this phone on Vonage for a year with no problems and also with SunRocket for 20 months before they closed the doors and left their customers in the dark. I asked to speak with a Supervisor and was told one would need to call me back. One day, two days, a week goes by and I still have not had my return call from a Supervisor. This Sip thing is going on, my friends are just ending the call when the call waiting thing happens, and I am getting pissed off. So now I try and call in to technical support and after being on hold for 30 minutes, I have to disconnect. I can't wait no longer as I have things to do and did not have the time to wait any longer. The next day I try to contact them on their web page live help, but it would just say I am number 1 in line and the wait time is less than a minute and would just sit there like that until I changed the page. This would keep happening, but yet I insisted to keep trying that web page chat. I tried to call numerous time in the following weeks, but once 20 minutes or more of holding happened, I would need to end the call and go back to the schedule of my day. This is quite annoying and my frustrations are building up. Tired of this damn SIP waking me up and disturbing my sleep, I went off at 3am to the 24 hours Walmart and picked up a phone. Came home connected it and took a short nap before I had to wake up. Turns out the new phone made NO difference. Same problems. I can't believe I fell sucker enough to go out a buy a phone that I did not need to use with this service since that is what was thought to be the problem. I knew better that the phone was not the problem, yet so utterly pissed off about that damn SIP, I still went to buy it in hopes of a fix. Well, one Sunday in the Wild Card round, I am sitting there saying to myself, this sucks that the Bears choked their way out of the playoffs and I'm stuck watching these guys play (not that I mind that much, but it's better when your team is playing :P ) I decided to call the technical support. I dialed the number and put on the speaker phone. It just had me on hold till the half way past the 2nd Quarter. The call was made 2 minutes into the game.......The kid I got this time would just say everything looks fine. Everything is not fine, so I asked to speak to a supervisor. He puts me on hold for 10 minutes and then comes back and says one has to call me back. Oh No! I been on the phone here for over a hour and been holding for a supervisor and been through the game of somebody will call you back, I'll wanted to keep holding. All during this conversation this kid would be pushing a HOLD button so I could not hear him talk to somebody, but would release it to early and still would be laughing. Well after a few times of that, I asked him what was so funny? He said nothing and that he was breathing and not laughing. The second time I am being told that I am a idiot (remember the SIP thing). Anyways, I just tell myself I will address that to the supervisor when I speak to him except now I am being told he is going to disconnect the call and he can no longer stay on the phone. Despite my frustrations, I found myself talking to the air on the line .... 20 minutes later I get a call from the supervisor and I tell him the problems with my phone and with the whole situation about the contact with technical support and the live chat issues. Anyways he explained what SIP was again to me and that there was a issue and that he had a update for my device. Basically somebody, I going to use the word hack), found a way to send some signal or something on one of their ports causing the SIP problem. Supposedly not many people were affected, but the problem was discovered and a fix was here. Happy! Happy! Joy! Joy! He logged remotely into my router and did what he needed to do. I had to re-set (about 5 minutes after we disconnected the call) and he called me back and he said all was good. He then heard the call waiting sound and my craziness was not considered crazy anymore. After talking for awhile, it came down to he needed to look into that call waiting noise and that if I had a issue with a operator, call Customer Support. My call to Customer Support was not successful....they are not open at that time! It's Monday and I just got off a early morning phone call and the call waiting thing is happening......but there was no SIP to wake me up Despite that, I am just sitting here going I am paying for a service that is just a nightmare. I'm being treated like a bald headed step child and the service is now a few $$$ less than Vonage. Upset at the whole thing, I mean why should you even be wasting energy over being upset over a phone?) I call the Customer Service and ask to speak with a Supervisor. I was then connected with Maggie. She's a feisty cat too, but understanding and VERY helpful. She charged me the promotional rate for the months that the regular rates went into effect and gave me a Credit with them. The call waiting noise happened ....She then said she would go talk to a Supervisor and he would call me soon. And within 15 minutes Jim calls me back. Jim turned out to be one cool cat too. He had looked over what was going on and I told him what was happening so he knew exactly the problems. The call waiting noise happened ......He explained SIP to me and then asked if he could try a few things. After a few phone calls and re-sets of the device, they pretty much disabled call waiting, lowered my codec, and made me go to port 2 on the device and test it out. We would give it a few days and see how it goes. Jim and somebody else did try to call the next few days, but unfortunately I was not around since we had a ton of snow come in and I was busy trying to make some $$$$ and it was also Christmas Eve and Christmas Day. I did not make calls and was not around to test anything. There were no more calls after that from them. I continued to test out the way it was set up. No more SIP ....but, my call quality was like when I first started, choppy and delayed with a echo. The sound was very faint as I could barely hear people. The call waiting noise continued. And now my internet is down. After a day of no internet, I call Comcast and they say there is no problems and had me bypass the Phone Power Device (not use it) and try to connect to the internet. Sure enough my internet works. That ends my call with Comcast. I then connect the phone power device back and no internet....I reboot the device a few times and do the same with my Comcast too. I changed out cables and still no internet....Well, I have a new problem and I tested out the new settings on the phone .....RING RING RING Technical Support (since I can't connect to Live Chat as I sit in queue 1 with a wait time of a minute and it sits there for a hour like that and since I had no response from my e-mail I sent). Daniel answered and I explained the situation. He then asked me to wait a minute while he did something and then asked me to try the internet. BAM! I had the internet, but it's seemed slower. He said for some reason my router did not show online there and he had to reset something. Anyways, he then went on and made adjustments and I had to reset my router a few times. He called me back every time. We did this for over a hour. Towards the end of our call, the call waiting noise happened and I got a e-mail from Technical Support. Daniel asked if I could wait as he looked into that noise. I said fine and read the email. Surprised at what I read, I asked Daniel to listen to the response. He was surprised himself and asked who responded to the e-mail. I told him Matt did and that seemed to confuse him more. He is suppose to be one of the top guys (if not the top guys) when it comes to the equipment and stuff and he was not sure why he would say that. Matt said that if I can't connect to the internet, to call my ISP and not to say that I have VOIP? Comcast knows I use VOIP from other people for years as I was with Vonage and Sun Rocket. I don't need to lie or hide anything. I was not happy with that but thank GOD I had Daniel on the case. He was by far the best operator I had. He spent the time with me and called me back and stayed with it till he fixed it all, except the call waiting noise. I have tried both phones with the settings Daniel has and all is good except that damn call waiting noise. I am now looking back and saying what is this now, 4-5 months that I am paying for a service that seems like it's a BETA of something. I should be getting this for free till they work out their kinks so they can charge. Isn't that the way it usually goes. I don't even use 150 minutes a month unless I am on the phone with Phone Power and their technical support. These problems are just ridiculous and I have tried to help as much as I can, but I can't justify paying for this service. I then look at Vonage and consider them again as they are only a few dollars more a month. I would never pay Phone Power for a year of service in advance till it is improved, so I am going by monthly rates. I then look at ATandamp;T and see their package and was going to make of switch of both my internet and phone over to them. Nice package deal. I then call Comcast to give them a disconnection date and I get this guy who gives me this AWESOME deal! I have been with them since they had internet, so he did not want me to go and gave me my high speed internet at a discount of like $30 a month and then gave me the phone at a discount of $20 for a total of $52.60 a month. I pay $2 more for internet alone. Needless to say, that is the way I am headed. I then call Maggie back to let her know what was going on and to give a disconnection date. She did ask me to do this and I left a message and asked for a return call. Few days have gone by and I have not heard back from her, which I am surprised. I will call back in a few days. Comcast will be here and then I don't need these guys. I had notified my Credit Card Company to refuse payment from these guys and told them the problems. They asked if I wanted to do a Chargeback for services not given. I told them no and just said don't let them take money out. I actually have a credit on my account ....... While I see others are ok with this service, I wonder how many of them work for the company. I find it hard to believe that everybody is running smooth when I try to call in and Technical Support is so busy that you are on hold forever. I can't be the only one with problems for that to be or there is a staff of 1-2 operators at a time. Who knows. I have not even said some of the other things they did to me, but I am letting go and just posting my experience with this company. While I was hoping to find another SunRocket, I found what I was afraid of before I found SunRocket, a service that does not work the way it is suppose too! It's not right to look at your phone and get all pissed off about it. That's when you know it's time to go. If you are intent on VOIP, consider th small price difference for a service that works in Vonage. Otherwise look for a bundle from your local phone company. Hell try Comcast and see what they can do for you :P Best of luck in your choice and if you go this route and have problems ....I TOLD YOU SO!

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Buyer BewareYou get what you pay for.I've had this service for about 6 months and I don't think I have ever been able to reliably make or receive calls. For a while I couldn't place calls without resetting the TA. Other times I couldn't make or receive calls after checking VM unless I reset the TA. Now, I can make calls, but cannot receive. Resetting the TA has no effect. I *tried* contacting their support several times and there is either an extended wait period for online chat, or they take several days to respond to email. Each time they blamed it on some aspect of my setup.I'm pretty certain the positive reviews they have are bogus, too.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price

The Bad:

Everything BUT the price ;)

You get what you pay for...Had PhonePower for a little over a year. Call quality is so so, not great. There is an audible bleep that occurs randomly while on a call, happens several times during a call - every call. Annoying. Support said it was our telephones (Wow, all of them? Really??), not their service. Had Vonage prior to PhonePower, same phones - no bleeps. Interesting. The Linksys router PhonePower originally sent out to us was a piece of junk. We lost connectivity one or more times daily and had to reset the router. Trying to contact support or customer service is an absolute joke - I know people exaggerate about their hold times when calling call centers, but I was literally on hold for 1 hour and 4 minutes before a representaitive picked up. And spent 30+ minutes in chat 'hold', only to have it disconnect. Unacceptable. Once able to reach a rep, he had us go through all the steps we already did ourselves to reset the router (duh), and then determined (which we did several days prior) that the router was defective. Cool. Sending out a new router, no charge. Not the same one though, this one is 'better'. Great! Get the new router - it a Grandstream, not Linksys, and it only has one port on it, the Linksys had 3. Now we can only connect one computer to the router, unless we want to go out and purchase additional equipment, at our expense. Nope. THey don't provide an option of a different router to meet the needs of the customer. We cancelled PhonePower..and they didn't seem to care. Terrific. Our advice? Price is cheap, yes. But the old adage is true - you get what you pay for - and this service is sub par. Don't waste your money. Dissatisfied in NY

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price was good for annual plan.

The Bad:

Customer service beyond poor.andnbsp; WIll not accept the possibility there could ever ben anything wrong with their service.

UPDATE: Canceled!I just thought I'd update my Phone Power experience. I canceled on the 29th day just to make sure I got in under the wire. I did actually have to speak to customer service again, and they were as condescending and arrogant as they were before. The problem I was having was dropped calls and they had me run speed tests. The first person I spoke to essentially told me to test my phone, call my ISP because he "didn't want to get into troubleshooting" if he didn't have to. When I told him the phones are fine and they worked with SunRocket, he said that Sunrocket was out of business and it was a few years ago. I reminded him that was because of bad management, not inferior product. And if he was saying their technology was so old, he had to tell me why theirs still couldn't compete with it. So, on with the speed tests. He asked for three, but I did about ten, and then I ran several from other speed test sites. While the results varied, the final analysis of every test was that I was well within the range for above average quality and reliability of service. But they seized on the variance and started telling me it was my ISP and they had nothing to do with the issues. When I pointed out that all results were above the tolerance levels, he started that heavy sigh and consdescention I encountered the first time I tried to talk to them. Basically said I didn't know what I was talking. Well, I do. I know that my service in this house with the same phone and same ISP with that old, decrepit provider SunRocket was leaps and bounds better. At that point, even if Phone Power had decent, reliable service, I would have canceled just as a customer service issue. Those people should not be allowed to deal with humans. I think they got their customer service training in the same garage they must keep the equipment.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

AWESOME Customer Service, great voice quality, VERY low price.

The Bad:

More website features would be good.

AWESOME service for the money!I originally signed up for Vonage but then I found out that they could not port my number over from Verizon so I dropped them. I'm glad I did because I found PhonePower! These people are really great. First, the price is very low, I signed up for the yearly deal and got a year free plus a free cloned line. This keeps my cost to about $10.00 a month for 2 years. Second, tech support is awesome! When you call, you actually get someone in the USA, not in India or somewhere else overseas. They are always VERY helpful and do all they can to get your issue resolved. I could not be happier with my service with PhonePower, especially since I'm saving over $60.00 month since I told Verizon to take a hike. I got tired of them nickle and dime'ing me all the time. Phone Power is awesome! Give them a try and you'll see I'm right.

I have no reason to regret my choice

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

price seems unbeatableall calling features workintegration between phone and web account voicemail is as good as my employer's (IBM) VoIP systemHT502 is a great ATA!!

The Bad:

A timely andquot;Welcome; we're glad you're a customer and we're processing your orderandquot; email would have been a nice, warm fuzzy touch after dropping over $200The HT502 ATA is also a router. The official instructions are to daisy-chain it between the modem and my router. This automatically prioritizes the VoIP packets - there's just a andquot;littleandquot; noise with extensive file transfer traffic. This arrangement causes my internet data traffic to run through both routers (double NAT). I was concerned that this would cause a problem with my VPN but that works fine. However, this sometimes creates a noticable lag in web browsing. The other problem with this is that the HT502 is the internet-facing device and most ports are only andquot;closedandquot; rather than andquot;sealthedandquot;. There doesn't seem to be any way to change this. I tried moving the ATA behind my router but the voice quality results weren't as good (now it's up to the router's QoS to prioritize VoIP packets). Also, I had to change the option to access the HT502's user configuration page through the WAN port. Once I restored the HT502 to Phone Power's suggested position, the WAN port remains open even though it's reported as closed (of course I changed the default password)! I guess I'll have to contact Customer Service about this.The HT502 offers several features (e.g. delayed forwarding) that Phone Power disables. While the same functionality is available via the web account, it's a pain not to be able to do this by just picking up a phone on the way out the door.

I'm in an area of NJ not served by Verizon. My local phone company has passed through several hands and is currently Embarq (and they're about to be accquired). Each transfer has resulted in reduced quality of service. These usually take the form of long delay (or no) dial tone (call quality is OK). The penultimate insult was dropping my important conference call with work in mid-call with a 20 minute delay before dial tone was restored. Then last month, they slapped me with a 25% rate increase! And this is just for basic service (no calling features; LD via Lightyear (GREAT company!)). Obviously time for another option. Neighbors use Vonage with spotty results. Some research (especially here) made Phone Power the stand-out choice (as long as they remain in business). Went for broke and grabbed the $200 one-year special (2nd year free, free cloned 2nd line, free Grandstream HT502 and no charge for porting my existing number). This last was very important as I've had it for over 25 years. Found a $20 promo code that offset the $15 hardware shipping charge. Was a little worried that Embarq was not in the on-line order drop-down for transferring the existing number. Selected the first available transfer date (today). Waited over a week for any acknowledgment (dropped one star for that). Never had any contact with Customer Service (not needed). I received and an email stating that my account was set up. Last week , the HT502 arrived. Once installed, outbound calling was available. Today around noon no more Embarq dial tone. This time it was because my number was transferred! Call quality is OK (see Cons) features are great and voicemail retired my answering machine. So far I have no reason to regret my choice.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

great value for moneycheap international callsgood sound qualityeasy to setupprofessional web site and account management on-lineandnbsp;

The Bad:

nothing so farandnbsp;

looks like a winnerAfter reviewing few VOIP providedrs in my area I picked PhonePower based on website reviews, and great value. Before I opened my account I needed some question answered. I used e-mail communication and I'm happy to report that I got an answer not even 2 hours later with clear answers. Opening account on-line couldn't be any easier. After I rececived phone modem it took me less then 20 minutes to install it, following easy set up instructions from manual. That includes 10-15 minutes of first time modem initialization. So far I placed only one test phone call, but only from the dial tone sound, I could tell that it was strong and clear. It is worth mentioning that I use 10Mbits cable conection. Also my old phone number was transfered from phone company without any problem. I have chosen "no contract" plan, but if I'm happy with PhonePower, I'll switch to prepaid 2 year contract. So far I'm more than happy.

Phone Power: pay on time

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Pretty Reliable. Alot of features.

The Bad:

Pricing is expensive.andnbsp; If they can't charge your cc they will call you several times a day and cut off your service in 5 days - even if you ask for an extension.andnbsp; Expect multiple emails every day threatening to cut your service off.andnbsp; Billing sometimes responds to emails.andnbsp; Sometimes they don't.andnbsp; Tech support is unavailable in the evening.

THEY WILL HOUND YOU IF YOU ARE A FEW DAYS LATE WITH PAYMENTDecent service but watch out if you fall behind in paying. Pricing is expensive. If they can't charge your cc they will call you several times a day and cut off your service in 5 days - even if you ask for an extension. Expect multiple emails every day threatening to cut your service off. Billing sometimes responds to emails. Sometimes they don't. Tech support is unavailable in the evening.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Inexpensive.andnbsp; Clear connections with no latency or feedback.andnbsp; Nice selection of features online, including voicemail checking and notification.

The Bad:

Insulting tech support.andnbsp; Instructions AND tech support dude were both wrong.

I was NOT overconfident!I used to be with SunRocket. They went belly-up on my birthday and I ended thinking no one cared. But really, no one could call me. I decided I'd be one of those who had only a cell phone, but I use the phone so little, the cost price was turning out just as bad as having a land line, so I started hunting around for another VOIP provider. I already knew to stay far, far away from Vonage. Before going with SunRocket I had been with Packet 8, which was where they suggested SunRocket customers go, and there was NO WAY I'd go back with them. I had DUMPED them! Enter PhonePower. Against my better judgment that I hope doesn't turn around to bite me, I signed up for the 2 year service. I waited for my equipment, and when it arrived reviews the hook-up instructions. I am one of those dorks who reads through the instructions before doing anything. I know that shows a lack of guts, but it's just the way I am. The instructions read, and I quote, "Connect your cable or DSL modem's Ethernet cable into the HT502's WAN port. Connect one end of the Ethernet cable that came with your HT502 into the LAN port..." Not only did the phone not work, but my internet stopped working, too. I had to use my prepaid cell phone to call tech support and got the bottom rung of communication ability. He told me to do exactly what I had done--exactly what the instruction said to do--and it still didn't work. I entered the codes to give him remote access, and ran some command on the PC. Nothing. I had to keep hurrying him along because I am the IT contact for our department at work. Not because I'm a pro or anything, but because I can troubleshoot and read directions. Then the charmer said, "Are you sure you have the cable from the modem in the WAN port?" Why yes, I'm sure. "Would you double-check, because you sound a little overconfident... EXCUSE ME??? Yeah, that's what he said. He even repeated himself. I replied very slowly, a little Dr. Suess-like, so that he could understand, "The cable that was in my modem is black. I put the black cable in the port that says WAN. The cable that came with the unit is blue. I put the blue cable in the port that says LAN. I put the other end of the blue cable in the same port the black one came out of from the modem. I'm looking right it. No, sir, I am not overconfident. May I speak to a supervisor?" There was more, but I'll spare you. After I was left on hold he said the supervisor was busy and could he call back. I said I was going to confidently play with it some more, and if I decide I'm not sending the garbage back, I will call HIM. I plugged in my modem again so I could send an email, and let fly. I got a response that effectively said to do the reverse of what the tech and the written instruction said. Huh? Well, I'm all for trying new things, so I did. And it worked! Yeah, dude, had I been overconfident, the damn thing would have been working. Okay, so the phone works now. And works very well. As long as I NEVER, EVER have to call support again, I'll been happy to keep it. Still, I'm watching the 30 days, because if day 29 comes and there is just one single momentary glitch, they're getting it all back.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Extremely economicalEXTREMEMLY user friendly - both setup, voicemail, and general usage.Pleasant and efficient customer service.Ported my number with ease and speed.

The Bad:

So far I haven't found any.

ExcellentNeeding to reduce my monthly bills and after doing weeks of research I finally decided on PhonePower.com. It was really important to me to keep my current phone number and their porting system sounded like the easiest (and was). I placed my order on October 13 requesting activation on 10/20. Received my little device on the 16th. Directions were excellent and even an old grandmother could follow them. I hooked everything up and it worked like magic. It's been a week and a day since I placed my order and I'm totally up and running - including the porting of my phone number. I've spoken with their online chat twice - with questions. Once before I signed up and once after. Both times they were prompt, pleasant and efficient. I'm going to be saving $50+ per month from what I was paying atandamp;t and I'm thrilled about that! I can't believe how fast and easy (and economical) this has been!!! I look forward to a long relationship with PhonePower.com!

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Phone Power is so much better than ViaTalkI switched to Phone Power over 2 months ago. I am so glad I did. They ported (transferred) my number from ViaTalk with no problems.It did take ten days, which I consider fine. I simply connected the adapter to my router and phone and powered up. Everything worked perfectly! I've been using VOIP for 4 years, and this is my best experience yet. There is relatively no delay. I had really long delay with ViaTalk over the last year or so. I also have Zingo Tel for a different home area. There is no comparison, Phone Power is better. I don't use their voicemail, I prefer my own answering machine. I will sign up for the 2 years at 199 as soon as my 3 month trial price is up. If you are considering switching from a landline, I will tell you to do it.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

A Real Review!Ok. I have used Vonage, Verizon Voicewing Voip (which is the worst. STAY AWAY), Sunrocket, and not to mention all the regular phone companies like Verizon and MCI, and so far this is the overall best service yet. This is not to say I have not had an issue with phone power. When I first got the phone it did not work right away b/c phone power did not put any info in there manual saying that if you have Verizon FIOS, you have to do this extra step to make the phone work. Either way I called tech support and they fixed the issue. The guy remoted into my router, and opened some port for the phone to work, so I really did not have to do much. The phone quality is by far most comparable to a regular land line from the other services. Their tech support is not open 24/7 but when they are they are fast, very nice and helpful.I would definitely recommend this service to friends, family and anyone reading this review wondering should I sign up or not.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

No contract or committment500 minute package only counts outgoing minutes, not incomingFirst 3 months for $9.95Works as well as my land line with many more features!!!andnbsp;

The Bad:

Installation instructions are very general and don't apply to many situations.They charge $15 to change your phone numberVoicemail prompts are extreemly LOUD. I had PhonePower turn off voicemail and went back to my answering machine.There's a slightly longer delay after dialing a number and ringing than I had with my land line.andnbsp;

PhonePower works just fineI want to add my comments about PhonePower because I used VOIP reviews to help make my decision about which VOIP company to choose. I've used PhonePower for a month and a half and have been very please. ATandamp;T raised their rates for caller ID, so I switched my land line to VOIP so I could get caller ID and long distance calling at a cheaper rate. I don't make a lot of calls on my land line, so PhonePower's 500 outgoing minute deal for $14.95 per month fit the bill. I tested it out for a couple weeks to make sure it was working fine. I then called and asked to have my home number ported to my PhonePower line. PhonePower informed me I would have to pay $15 to change my number, so I told them I would switch to Lingo if they didn't waive the charge, at which point they waived the charge. They ported my number on time, I disconnected the ATandamp;T POTS wiring coming into my home and plugged the phone power box directly into a phone jack. I now have VOIP at every phone jack in my home.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

phone powerI signed up w/ Phone power.. took a bit to get it working but their C/S was great.. I spoke with a LIve person.. even did the tech support chat and when disconnected they actually called me back. Even got a call from them about the install guide they had written for my router to get my input if it was clear and precise.The service works well.. price is ok.. weekend support would be nice.. but i don't think iv'e even gotten a proactive callback from anyone about a product that i've bought except by phone power. Call log is finally expanded.. that was my one gripe.. otherthan that i've used it for six months and will keep using it.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

PHONE TECH SUPPORT you can actually use to talk to a LIVE person and not a machine.WEB SUPPORT with an INFORMATIVE response within 24 hours. I contacted them via web support as a test (before I would even consider signing up with them) and you should too to find out for yourselves what I'm talking about.andnbsp;

The Bad:

ABSOLUTLEY none for me!

PhonePower IS Phone power!!!!I searched and found PhonePower and figured I'd give them a try. AM I GLAD I DID! The sound quality is outstanding and NO DEAD/DROPPED CALLS at all make this service NUMBER ONE in my book. They keep improving on their web site and the features they offer just keep getting better and better. KEEP UP THE GREAT WORK PHONEPOWER! FYI....FYI.... I had (and got stuck with) VoIP.com for a year when SunRocket went belly up. They are one service that should not be in business! Read the reviews and judge for yourself.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Excellent serviceI recently subscribed to PhonePower and had trouble getting connected to the phone service and online. I contacted PhonePower - talked to a LIVE customer support rep and he had me connected in minutes! Can't ask for any better service than that!I shopped around before I purchased, I researched other providers and I feel like I found the right voip service. I highly recommend.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price and service quality

The Bad:

No weekend support

About as good as VOIP gets...so far2 months ago I dumped the awful Voip.com for Phone Power and so far, no regrets. I've had a few choppy/ noisy calls, but that's expected with any voip service. I haven't experienced any non working services or dropped/disconnected calls that I did with voip.com. Phone Power does not offer weekend support which cost them a star in customer service, but the limited experience I have had with their support has been sterling. Both the the web chat and call in support have been quick to respond and knowledgeable. On setup, the customer service agent even called me back to make sure all went well. About the only criticisms I can make is that the hold music is lame and in using the sim ring feature the caller hears a "locating subscriber" recording instead of a ring. Neither are deal breakers. So far so good, but Voip.com was acceptable ffor a while too, till they turned to poo.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

PhonePowerPhonePower is great, not a single problem. Had VoIP.com before, just pitiful. Phonepower - 5 Star.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Quality seems to be the best we have had.FMFM works.I have my phone now set this way.andnbsp; Home phone rings 30 seconds.andnbsp; If I donandrsquo;t answer it a voice comes on and says andlsquo;please hold a moment while I try and locate the personandrsquo;andhellip;..andnbsp; Then my cell phone rings for 20 seconds.andnbsp; If I donandrsquo;t answer it goes to voip voice mailandhellip;andhellip;andnbsp;andnbsp;Also if I am on the house phone and a second call comes in it doesnandrsquo;t try the house then go to the cell phone as I have set the option andlsquo;if phone is busy send second call to voice mailandrsquo;. Now that is great.andnbsp;Porting my number over from VYL took 10 days I think it was. May not be under thier control. They just gave me a change over date 10 dyas out and it changed on that date.

The Bad:

No call records in your user panel area. (You can get them with a request to support).No 24/7 live support. Knowing that I planed on not doing anything to my setup outside thier support hours. And in this day and age most of us have a cell phone around the house somewhere. Once set up you tend to never need support that often.Reason for 4s in two sections are I always want it cheaper, not good phone logs, half a point lost on no 24/7 live support.

From VYL to PP Sunrocket. to several others, to VYL my last provider. See my long post under VYL as to why I moved. Now I have a service that works. FMFM works and the general setup on this site was good. My one gripe is the call logs are lacking you can only see the last 10 of outgoing, incoming, and missed. No last months etc. If they update that then I will be a happy person.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

good sound quality, even overseas.

The Bad:

Good service, even overseas.I decided to get a voip service so that I can take it with me when I travel. I signed up with Phone Power because they don't make you sign a long-term contract and I could cancel immediately if I wasnt happy with the quality. My next trip to Shanghai, I brought the box with me. I plugged it in and it worked! And I was pleasantly surprised at the sound quality. People could call me as if I was back home, and everything worked great. Their portal gave me the ability to change my 911 service address (do they even have a 911 system overseas?) but I left it alone.I was happy enough that when I got home, I changed from the $14.95 Freedom500 to the unlimited annual plan. I would highly recommend.

Phone Power: Works Perfectly, No Echo, Affordable

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

What else can i say, It simply works like it should everytime. They give you an over-abundance of features and have no activation fees and contracts. Add a ridiculously low price and you can see why they're doing so well.I have to say that online reviews are somewhat squewed in my experience. People are more likely to complain and take out their fustrations when things aren't working than to take time out of their busy day to post something positive. Given that mentality, I can see that phone power still has an excellent ranking. That makes them A OK in my book.I hate to rant and rave, but one of these reviewers was totally pissed that they had to to send an email to get anciliary services? Are you kidding?I am very happy with my service and the staff has been a joy to work with. They recently added Saturday support and their sales staff assures me that 7 day support is weeks away.The reliability of the service and their commitment to the customer shows through and through. Mark me down as fan.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

None, I could find except this showed my how bad these people were BEFORE I spent money on them.

The Bad:

The whole time wasting incompetent experience.

Phone PowerDid not even get a chance to try. A glitch in their system would not accept my credit card, although 5 pre-ops at 1 dollar each were charged. Their alleged customer service told me to keep trying. Finally they figured out (with my help) the problem, and stated they had no way to take my order manually. Totally incompetent. Glad I did not get their dis-service.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

price...but you get what you pay for

The Bad:

CUSTOMER SERVICE, tech support - no weekend... don't make it easy to give them additional business

Beware of PhonePower - poor customer service and no weekend tech supportThe features and the price seem great! I am all for small business.However, my experience with PhonePower has been horrendous. I have to say, I have been with Vonage for 4 years and have had some problems, but they worked them out. It only got worse when I moved to Palm Springs. I asked for a Palm Springs number and was given a number which worked for a month and then, would not work if anyone from a Time Warner phone called. This was unacceptable and Vonage has NO LOCAL PS numbers.Thus, I joined PhonePower. The price and features seemed great as did some of the reviews. Sign up was a breeze and I even picked a great number. I then decided to add another line. GIve them more business and that is where the problems began. First, their billing, sales and customer service is horrendous. They cannot add service without emailing them, if you go online, you must add service as a new customer and pay for another modem. They do not let you choose a number or one of five numbers as they do online. One then gets endless emails with no resolution. I even wrote to the CEO and he replied that someone would phone me iby noon the next day. Noon passed and no call. I did get an email asking me again to email them. Hmmm, for $9.95 I should have expected untrained professionals. They offer 18 months of service at a great rate, yet, they make it impossible to get additional services. Fine print also states NO REFUNDS...so beware if paying for the great 18mos. of service. I will be transporting the number to another service. In addition, when I received the equipment today, I easily set it up, but I cannot dial calls out. I can receive calls. I then found out NO WEEKEND TECHNICAL SUPPORT!!!!!!!!!!!!!!!! In this era, cannot imagine they do not have this service.To me, the distcount price is NOT worth my time and troubles. Please beware of them and don't make the same mistakes I made!!!!!!!!!!!!

Phone Power tec support so so

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Tech support with minimal patienceI know this is old fashion thinking, but I still believe phone service is still one of the most important piece of communication tool. Traditional phone companies have been slow to innovate, but they've always understood and treated phone service as a vital service.I've used Comcast VOIP for several years (multiple technology generations), and the only reason I signed up for PhonePower was for the lower pricing. Comcast cable and VOIP services have been rock solid. I often got salesy reps, but I've also had pretty good experiences with the tech support folks.So what about my 2-month experience with PhonePower? In short, this is a company that does NOT treat voice communication as a vital service. My observation is that they are in a customer acquisition phase, and are going for the 75/25 rule - if you fall into the 75% lucky bucket with no issues during installation, then you're a keeper; if you fall into the 25% troublesome bucket with issues, then it's cheaper to drop you.I hope Dave in tech support is simply one bad apple in the group. He readily hung up the call when I started to challenge his interrogative style of troubleshooting. After 15 min of rebooting over and over again the Phonepower router, and listening to his accusations about how I must have done something or logged into his router and changed the password, I feel like I was in an episode of Saturday night live with the arrogant tech support comedy. It was a simple request - I needed Phonepower to port over my existing number from Comcast. A date was promised. The porting did not happen. My existing number disappeared from Comcast. Dave asked me to reboot Phonepower router. After the first reboot, I lost phone service completely. After more reboots, still no service. Then begins the "you must have done...". Before I know it, he "disconnects" my call and puts down "customer swearing" in the ticket. I challenge anyone at Powerpower to review the call recording.Matt, a supervisor, called back and fixed my issue within 3 minutes. When I asked for credit after 6 hours of waiting and troubleshooting with 5 different folks, he happily offered me 33 cents for a day's worth of outage. I could hear a smirk in his voice has he offered the credit.When Comcast missed an installation appointment, I received a month worth of credit.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Saved $50 per month!Phone Power is telephone service. What else can I say. It works the same. No choppy calling, no dropped calls, just phone service.I'm buying gas with money I saved. About $50 per month in savings. That's pretty cool if you think about it. $600 per year abd I get unlimited calling. What else is there to say?

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great Service andamp; Tons of Features IncludedGreat PriceExcellent Service

The Bad:

I LOVE PHONE POWER!!I have been using Phone Power since 2007 and I must say it is an outstanding deal for the money. After searching on the Internet, you won't find a better deal. I strongly recommend them. Outstanding service, functionalty andamp; support!

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Phone Power ReviewI was about to give up on VOIP until I was recommended Phone Power. As far as useability goes, they had the easiest set up for both hardware and software that I've come across (In my three previous companies, I've had experience with three different VOIP providers.) Phone Power had the best pricing by far. Overall, I'd recommend PhonePower very highly. So far I've had only one dropped call out of well over 100 made so far, and the voice quality is quite good....approaching that of the digital cable phone we were using previously (at about 1/10 of the price!!)

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

stay awayAbsolute worst experience I have had. Phone power was my third VOIP provider and in seven days was only able to get a busy signal on dial out. Their service support is not there. Their phone lines will disconnect you after being on hold for 20 minutes and anyone who can get through in less time either works for them or is a magician. I belived the hype and signed up with them for a year but have already cancelled. They did not port the second number I requested but just as well since nothing worked, The number they did port will not ring, it does sometimes roll over to my cell phone and sometimes it gives the caller a busy signal. What a mess. The support technicians when I did get through talked to me like I was an idiot and did not seem to care if I got my line working or not.I just wish I could give them less than 1 star.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

easy setupgreat call qualityhad a non-standard setup that their support engineer knocked out of the parkprice is awesome

The Bad:

none that i have seen after extensive use

Love PhonePowerI've had the service now for over a month and i would classify myself as a heavy phone user; work from home; software engineer; lots of conference calling, coupled with heavy use of the broadband connection simultaneously. Their phone adapter is a kind of "set it and forget it" adapter, you plug it in and it just works. Plus they have an 18month special for $199.00, that's like 9$/month for unlimited phone service.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy to set upI like the web-based retrieval of voicemail and other online featuresGood sound qualityPrice is rightandnbsp;

The Bad:

The provided hardware failed in less than 90 days.Hope it doesn't break on the weekend -- no tech support available then (even though they manage to staff a sales queue 24x7!)andnbsp;

PhonePower is not without its flawsThe price is right but tech support availability is poor. The hardware they provided worked fine to start out -- but failed within 60 days. Because the failure occurred on a busy week for me when I was tied up during the hours their tech support is open and spanning a weekend, it was over a week before the service was restored. Almost all of my other service providers (internet, TV, etc) have 24x7 tech support -- even if their sales offices keep regular business hours. Phone Power reverses that -- they're always available to sell you the service (24x7) but if you have problems, they'll only help you fix them on THEIR schedule (NOT late at night, and NOT weekends). If you have some other service to fall-back upon (cell phones, etc) so that a protracted outage is not a problem, and if you have time to deal with tech support calls in the middle of your own work day or in the early evenings then don't worry about it -- the price is right. But if that level of service and support is problematic for you, you should think carefully about how much outage and inconvenience it is worth to you in order to save a few dollars on a monthly bill.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

It's all good!

The Bad:

NONE!

Wonderful phone service!I've had Phone Power for two weeks now. It's a vast improvement over my old wired phone service. Audio quality is much better. People on the other end of the line comment how good my new service is and I can clearly here everyone else now. Phone Power made it so easy to switch over as well. It took about a week to shift my phone number from my old wired service to the new VoIP service with Power Phone doing all the work. My phone service switched on the day they told me it would and I was only out of phone service for about an hour. I went ahead and paid for a year of service with 6 months free. 18 months with no phone bills showing up and I would have paid the same for 5 months of the crappy wired phone service.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy Setup Good sound quality Neat Computer voice mail/forwarding features Very good technical support low price

The Bad:

Another little box and associated electrical transformer

Excellent!I have Verizon FIOS internet service. I was paying over $40 per month for my phone line, which used the fiber. Now I pay $15 a month and have more computer based features. The sound quality is unchanged from my previous Verizon service. The setup was easy and I have my same number.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Tech support is very uncooperative, and poor help in troubleshooting

The Bad:

Good price, if you have one line

Second is not workingIts been a month without my second line working. I had 6 emails, and they continuously repeat the same troubleshooting process. Their tech support is very poor. The first line works fine

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

price

The Bad:

wrong area code, no choosing numbers, buggy software

Could not choose number, software buggySince I could not choose a phone number, I was given an area code that is technically local to my area, but not the area code all my friends use. So my friends have to dial three extra numbers to call me. The PhonePower customer service refused to fix this problem for me. Also, PhonePower's software is not the best. The website is buggy and the router interface is confusing. Their help/support documentation is very sketchy and not organized very well.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

OverchargesI just noticed my card was billed for overcharges. They didn't contact me to inform me about the 2000 minute policy. When I joined that wasn't on the site. There panel doesnt allow you to check minutes or view a detailed call log. I took my phone off the hook before leaving on a trip. I really believe they charged me for that. The sound quality was fair but phone was down alot. Avoid this scam.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

They have real people that do care about providing excellent service and are there to maje sure their customers receive

The Bad:

Not the best price available but certainly worth what you pay.

Excellent Voip ProviderI left Vonics for Phone Power and there is a world of difference in quality, C/S, and overall service. Phone Power is professional, courteous, and ethical. You can talk to someone and they will assist you. Have had service for a month and have been very pleased from ordering to setting up service. Each step of the way they were there with support and the service is all I had hoped it would be and was not with Vonics.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Call volume is louder than the traditional phone service this replaced. Allows My Dish Network Receivers to call home.

The Bad:

Every now and then I hear a slight echo but not all the time and not that bad

For the Money, Pretty Good I got off to a shaky start but ended up happy in the end. When I first got the service I hooked it up Cable Modem / VOIP Adapter / Wireless Router. This is the instructed way. I had it like this for the first 10 days I had the service and was ready to cancel because the service did not stay working for a single 12 hour period during that time. Every time it quit working I would have to restart the Cable Modem and VOIP Adapter to get back to working. Customer service had me put the VOIP Adapter in bridged mode to where everything just passed right threw and it was not also routing but this did not help. I new my router had settings in it that would allow the VOIP traffic to be prioritized so I decided after about ten days just for kicks since I had made up my mind I was going to cancel if thing did not get better that I would put the VOIP Adapter after the router making the setup Cable Modem / Wireless Router / VOIP Adapter. Well that solved my problems. The service has not quit working since. Something I am doing that is probably not recommended is that I am feeding the entire house with this service. I completely disconnected standard service at the box coming into the house and I plugged the output of my VOIP adapter into one of my home phone plugs. I have two Dish Network receivers connected and both call home and display Caller Id just fine with this service. I also have two standard phone connected which also work fine. In the end I am pleased over all. I would say call quality is as good as standard phone service or better. As far as price is concerned this is not even half what I was paying for standard phone service with less features.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The rankings above indicate PhonePower's commitment in giving their customers the absolute best product/service.

The Bad:

Not one thing.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Life's dynamic for me, thanks bbvoice I am a businessman and life is really uncertain, today here, tomorrow there. Business deals become a part and parcel while success becomes a habit in life. I associate with only good products which give value for money. When I came to know about them, I decided to give them a try. I was happy to know that they won't charge me anything initially, for the first month. Now I am their happy customer as the services are satisfactory. A lot of my friends have asked me for references to a good VoIP, I told that bbvoice is one of the best.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

I guess I said all of this above, fast shipping, great customer service, easy setup, no wasted money on equipment.

The Bad:

I have to pay for it, I like to be given things for free.

ServiceI would like to say that I had a great experience with Phone Power. The setup was super easy, the shipment came really fast, and when I connected my phone... Wow! This service sounds so clear! My buddy has had voip for years and he sounds like he lives with SpongBob under the sea. NOBODY can tell I'm using voip with me on my Phone Power line! I definately recommend them.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price, sound quality, features, reliability

The Bad:

None

I'm glad I switchedI have been with Vonage from the beginning just switched a month ago. Phone Power has been great. Easy setup, reliable service, great sound quality. Better than Vonage in every waY.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great tech support

The Bad:

Hardware documentation could be more clear

Tech support was extremely helpful when setting up the service. The knew everything about my existing wireless router and how to incorporate their hardware in to my configuration. They also had very short hold times for support. After setup, service is every bit as good as my old land line.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

None.

The Bad:

Unreliable. Unresponsive to problems.

Bad news beginning to bitter endI signed up online and waited for equipment and notification of activation. After five days of hearing nothing, I called customer service to check progress. They had my name on file, but there was no record of order. The rep said they would re-submit. He was ending the call when I asked him about the number I wanted ported. If I hadn't asked, it would have been lost. When the router finally arrived, installation was easy. There was noise on the line and I convinced them to let me try another router. They sent one that did not work at all and tech support was no help. I finally decided to go with a company I had before. They had a minor problem, but they were looking better and better (they've since cleared up the problem). I ordered my number to be ported from Phone Power and I waited (and waited) for a response. Four weeks later the new company emailed me that they were notified my number could not be ported for some unknown reason and I should ask Phone Power to release it. Phone Power told me that they had not placed a hold on it and that it was the doing of a third party that performs the porting for them. Phone Power would take no responsibility to resolve the problem nor could they put me into contact with the third party. I'm finally back to a company that is reliable and I'm still trying to notify everyone I know of my new number.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price, and great sound quality.

The Bad:

none at this time

love it so farHave had about a week now and have not experienced any issues. For over half the price for my old phone I get all of my features back plus long distance. I switched from verizon telco and no issues with the port or receiving equipment. Had some questions early on about the service and the support department was very prompt with their responses. Also was on the phone with a friend who had vonage and I thought I was talking to him on the cell phone. I was worried it was my connection, but that was the only time I had any problems so far.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great Customer Service, Reliability and Features

The Bad:

Web site may lag, but rarely used when forwarding options are setup.

Great Service andamp; Reliable CommunicationFirst of all, I did not have my LAn line in place yet. The rep actually talked me out of the service and had me wait until the LAN line was in place. I thought this was "different" and her response was she wanted to confirm the equipment used and ensure the service would work. I can't remember the last time a sales rep did that. As for reliability, I think it is above what Vonage offered and all calls thus far are very clear. I am very happy so far with customer service and reliability. All calls made to Phone Power have been answered by a person quickly and no dreaded "phone trees".

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

VOIP Quality, Customer Service A++++, Features, Ease of Use, Fast Setup

The Bad:

Price is a bit higher than average, but worth it with all the features and support you get.

Great Customer ServiceI just received my unit and had trouble getting it setup due to my complex network setup. But repeatedly, they called me back asking if i had resolved my issue after calling them the first time. They called me Saturday afternoon and EVEN sunday morning. That is called customer service which is 24 hours a day 7 days a week. So far the difference between VOIP and my normal phone is no difference at all. I do not mind at all paying for great quality service with spectacular customer service. The tech support also conferenced call with me to my DSL provider which was never a possibility with other service that i've had. They also come with many features that i enjoy. I looked at VONAGE, and packet8, but with all the great reviews of this place, felt like giving them a try.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Good service at an affordable price

The Bad:

none so far

Bailed out of VOIP.COM-PHONEPOWER is so much better, thank GodI left voip.com for all the reasons posted on their reviews site-it just got to the point that I was worn down. But phonepower is the service I was always looking for: reliable service, friendly help, and good pricing

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Easy intuitive website. Simple setup. Outstanding customer service. Fast delivery of equipment. Excellent pricing.

The Bad:

I get echo sometimes, but it my have more to do with my ISP then Phonepower, is my guess.

A Great ValueI've had Sunrocket and Vonage; both were excellent. However Sunrocket went out of business, and Vonage pricing is approaching what a land line costs. Overall, Phonepower is an outstanding value. You can actually talk to a real person for customer support without spending 20 minutes wading through a menu. Setup is easy for somebody with even a rudimentary knowledge of computers. The website, account management and voice mail are really well implemented. Having had experience with both Vonage and Sunrocket VOIP, I can honestly say this service is every bit the equal of my experience with those other companies. My deal was $9.95/month (after fees, about $12.00/month) for the first six months, and about $22.00/month thereafter. Sound quality is fine. Highly recommended!

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Price, Clear sound, better features than my Comcast VOIP.

The Bad:

None that I have found

New CustomerInstalled per instructions, so simple,worked great, was concerned about switching to another VOIP since my Caomcast service had static. PowerPHone system is much clearer sound than my Comcast VOIP! Must have a superior modem!

Phone Power working well for me

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Excellent call quality, nice features available, great price, great business ethics (so far)

The Bad:

Nothing really. Website and features seem new, website occasionally lags. Still waiting for some features.

Working well for meRead a few reviews before deciding to switch over. Received my modem very quickly. The setup was very simple, and the quality of the calls are all excellent. Most of the time the customer support was very fast, but a few calls i made, especially to billing department, took some time. The reps were all very intelligent and honest. Phone Power has a referral program that i found out after signing up, giving both users 1 month free. However, i checked my account and the credit was there, but now gone again. i will contact them again to see what is going on. Besides that, i am pretty satisfied and the quality is good.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

msadskfnvdv feritf v]df gbrtuyig

nothing special

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

nothing special frankly i am checkin the website functionality

So far, so good!!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Good sound quality and customer service

The Bad:

None, so far

I switched from Voip.com to Phone Power. Voip.com was aweful. I have been with Phone Power for about a month and so far so good. I received my adapter within a few days and my number was ported in 8 days. I contacted customer service a couple of times to ask a question and they were very prompt in their reply. Sound quality is good. Everything works great so far. Price is good too. So far I strongly recommend them.

Great service, great customer service, great price

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Great customer service, easy to use website, great features

The Bad:

haven't found any yet

I did have a few problems getting set up but I was always able to get in touch with customer service right away. The first problems I had was because I had ported my number from my former voip, Packet8, and hadn't canceled. The reason I canceled Packet8 was because their website was impossible to use. I find Phone Power's website very easy to use. I'm very satisfied with Phone Power and recommend it.

Great Customer Service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer service and Price

The Bad:

I had a connection issue that was originally created by my ISP. For trouble shooting, I have called their customer service multiple times and spoken to 3 people. They all were very polite and nice. Most importantly actions were taken quickly. Not only they shipped me a router right away but also when they needed to contact me back, they called or e-mailed me in a day or two.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

price is right. service is great. received my router in a few days. call quality is much better with Phone Power than it

The Bad:

all of the phone features listed will be up and coming but are not usable at this time which is a bummer. That us ok. Th

A breath of Fresh AirAbout Phone Power: They speak English They answer the phone. They are very friendly and helpful. Their price is right. the only thing I regret is taking so long to decide on who to switch to..... I was way overdue in replacing my voip provider "Myphonecompany.com" but not wanting to make another mistake I was doing my research. I looked at many . Finally tired of looking, one day I was about to just order when I ran into "Phone Power." The reviews andamp; price were enough to make me order that very day. NO regrets on this choice. If you are looking to switch or this is your first time I would stop looking and go for it with Phone Power. 5 stars

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

GREAT-EVERYTHING ! Go Phone Power!

The Bad:

Nothing!

GREAT ! EVERYTHING!!!Phone Power Is Great! The customer service/pricing/equipment sent to me same day rec'd in 3-day's!Iwas with Vonage-horrible-company!Phone Power reliable grat features customer service fast,freindly!I Love This Company!

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer Service/Pricing

The Bad:

Nothing!

Excellent Service Everything!Phone Power is GREAT! Installation less than 1-minute!customer service/priceing is fantastic!My last provider was Vonage-horrible-experience/service.Go with phone power! you'll love it!!Recieved equipment 3-day's! super-simple to install/Great features!!!

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Affordable, many features, real people to speak too.

The Bad:

Tech was poor, line noise, echo, static and screeching all the time plus hit and miss service.

Phone Power Just Not ReadyThe service started out with nasty feedback, screeching, broken speech etc....sound quality problems and I have tried to resolve them with Phone Power and my ISP for nearly an month now with no effect. They kept blaming everything on someone else and nothing ever got resolved. Well, they did call me back yesterday on my backup number which was NOT connected to Phone Power, was 25 miles away and on a completely different phone provider (Century Tel), they began explaining when it hit me, the sound quality problems were the same on THIS PHONE too, so I asked him if they used the Phone Power service on all their phones and he said YES! So there it was, I wasn't on Phone Power only they were so problem was definitely on their end not mine. This should have been one of the first tests they perform and it wasn't even on their agenda. Lesson learned. The other HUGE drawback with ALL Internet Phones is when your ISP is down, so is your phone...back to Qwest, at least when the power goes out they still work.

so far so go

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

sound quality and customer service are very good

The Bad:

website features need a lot of work and no software for ease of use

The web site offers a few features like "click2call" that, would be really great but unfortunately was dialing the wrong numbers for me. I would click a friends number and get my mom, tried the same one and then got my wife, neither time did I get the number I wanted. customer service seemed really good, I called them after already finished setup just to check the wait time and responce, and was impressed, also their replies to emails we very fast. sound quality is on par with a POTS line, very clear and no lag. I'm hopeing they come out with some software to make teh click2call and voicemail checking easier, but for the price, $9.95 for 6 months, I'm not complaining... yet. don't let the BS of a free router throw you though, if you cancel the service, you will have to pay t send it back, or they will charge you $99. and the shipping will be out of your pocket.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

great price,great customer service

The Bad:

phonepower is grrrreathave had both vonage an voip.com both had lots of rebooting as well as people could not hear me as well as ecko on line .customer service was terrible but with powerphone it is great to have phone that does not reboot every hour,have clear phone connection customer service is there fast an not from india

Phone Power good quality so far

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

they answer the phones with intelligent people!

The Bad:

reliable, good qualitySo far so good. I've had phone power for almost 3 months. Setup was simple, and it's been very reliable. I moved my number from Verizon and the quality is very comparable.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

Customer service

The Bad:

Good offerExcellent customer service, fast shipping, acceptable price. John Scofield Voip Heaven

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

What's Not To Like?This is an outstanding deal on a great product. The phone service including all the included bells and whistles is flawless and the price is certainly right. My order was processed quickly. You owe it to yourself to give Phone Power a try. They make it very easy.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

see above

The Bad:

none

Out of nowhere!Never heard of this company, but gave them a try. The customer service is great, quick shipping and quality of service is as good as SR was. Very satisfied.

Re: Phone Power

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating
The Good:

The Bad:

Good customer service. Router shipped out same day as ordered service.

Excellent!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating

beats the living daylights out of Verizon! Have been using them for my home line since February. I think I had one dropped call during that time! Signed up for a one year plan with the second one included, prepaid like 300 but guess what, I would have paid that much with Verizon ALREADY!!! So in essence, I am paying a quarter of what I was paying Verizon, plus I get a whole slew of features like voicemail and stuff included! Glad I switched :)

Phone power provides best home Voip service

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating

Do your research as I have and you will see the clear choice is Phone Power! Customer Service first rate. Tech support Tier 1&2 excellent. This company provides you with your hardware free. And all the features your could want and ever need in one low monthly rate + taxes. Sound quality is great with a fast secure internet connection. The power goes out, my home calls are forwarded to my cell phone! Faxing too. I didn't believe it until I experienced it for myself. Now go kill your home phone and save some money.

After A Test Run I Bought A Second Line!

Posted:
Sound Quality Reliability Features Customer Service Price Overall User Rating

I was looking for a business line as well as residential. I went monthly first to test service and quality. At he the end of the month I signed up for the cheaper subscription AND they applied my prior payments to the subscription cost. I was thrilled. I changed the number once with an email and a small fee of $15. Then I decided I needed a second dedicated phone. It was set up within days on the existing equipment. Both phones work perfectly. Echo started happening when I put put in the second line. CS asked if My volume setting was high, IT WAS, they suggested I turn down the volume setting because the system is very sensitive and the highest volume setting causes a bleed to the receiver. I did that. The volume on on the phone was still just as loud as if I still had it on high but the echo was gone. Customer Service was prompt, courteous and effective!! AND they are in North America so they do pay real wages and clearly understand English! They did explain that tax can not be prepaid so I know at the end of the year I will owe can about $50 more. Some people clearly expected quotes to be given tax & fees included. NOBODY DOES THAT!! Phonepower is quick to tell you what the bottom line on the bill will be (Tax & Fees in) and they did so as soon as I ask. There has been NO Problem with "hidden Fees" in my case. Just ask them anything you need to know, they "hide" nothing! I love them at customer service, I love the service and no one I have spoken to has noticed any problem with quality on the receiving end! For about $10 a month, all features included, limitless North American calling and wonderfully courteous staff, I AM THRILLED with my move to Phonepower!



Phone Power is a residential VoIP service provider.
Created by: admin, Last modification: Mon 14 of Oct, 2013 (16:54 UTC)


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