Phone Surveys from Database Systems Corp.

Database Systems Corp. (DSC) has developed call processing and computer software technology since 1978, particularly for the call center and telecommunications industry. DSC products range from IVR software and IVR hosting to voice broadcasting systems and outsourcing services.

DSC has developed comprehensive phone survey applications using our award winning interactive voice response (IVR software). Telephone surveys can be conducted using an inbound telephone survey campaign. Outbound phone surveys can be initiated by sending automated survey calls to respondents using voice broadcast services.

Our automated phone systems can contact potential survey respondents and play an introductory message. The respondent is then given the option to take this survey, leave a voice message, hear additional information, talk with one of your representatives or simply decline to participate in the phone survey.

The phone survey can be programmed to accept touchphone responses or can simply record each question response for later transcription and analysis.

Telephone Surveys and VoiceXML

Database Systems Corp. supports VoiceXML data access logic that makes external requests for information over the internet via a Voice Portal. Using this technique, survey respondents can be given information maintained anywhere on the web. Using Text To Speech application software, text information can be retrieved via discreet VoiceXML messages to other web sites (or servers) and this information is converted into a phone message and automatically played to the survey caller. Survey results can be immediately forwarded to another data processing center using our VoiceXML procedures.

Phone Survey Features

Our IVR surveys includes many features and can be a highly customized application. Our professional staff can design and develop your questionaires quickly and at an affordable price. If you wish to develop these surveys yourself, we provide the training and tools to accomplish this.

• Customer Satisfaction Survey Applications and Outsourced Service
• Automated Survey Phone Answering Services
• Unlimited Questions & Responses
• Unlimited Menu Branching
• Text To Speech Data Question Insertion
• Randomized Questions
• Unlimited Recorded Digit Responses
• Unlimited Recorded Voice Responses
• Customized Summary Reports
• Question Time-out Feature
• Transfer Respondent To an Administrator

Online Voice Broadcasting Registration

DSC offers an online registration capability that allows non-profit organizations such as government organizations to register for this automated phone survey service on the internet. Commercial organizations can likewise use this online service to register for telephone surveys. The use of this online registration form provides savings over normal commercial fees.

Contact Database Systems Corp.

Contact DSC at (602) 265-5968 or use the following Contact Form.

Applications

• RUOK - Telephone reassurance community calling program for seniors and home alone children
• IVR Applications - Listing of variety of IVR phone applications and clients
• Emergency Notification Systems - Community alert systems and emergency voice broadcasting services
• Phone Reminders - Voice broadcast reminder service

Other Database Systems Corp. Information

• DSC Phone Survey Software
• Autodialer - PBX phone systems with ACD software
• Computer Telephony - CTI software and IVR software library
• Interactive Voice Response - IVR Systems and services