Predictive dialer

What Is A Predictive Dialer?


  • "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." - Wikipedia

"Definitions of Predictive dialer on the Web:

  • A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

note: above text may be copyrighted by it's respective owners)

A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.


Software Only Predictive Dialer

New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).

SOFTWARE ONLY PREDICTIVE DIALER

  • Unique Call center Suite Predictive/ Progressive/Auto Dialer and Web CRM Solution. For more details contact: avil@uniqueperform.com

  • Texo.cc auto dialer is an Agile Customer Interaction hub on cloud, enabling you to build Personalized engagements across the customer journey. Texo.cc empowers users to quickly innovate with minimal technical Intervention, thereby challenging the status quo of traditional inbound, outbound, or blended contact centers. Contact Texo.cc for the best voip predictive dialer. The Texo.cc auto dialer has been trusted by leading outbound sales teams worldwide, checkout Texo.cc predictive dialer reviews for more.


Aavyukta Intel e Call Dialer and VoIP Solutions to Call Centers: Predictive Dialer (Unlimited Seats) + VoIP (US/UKLL/Canada) + Hosted/Cloud Server @ 1 US cent/Min, Reach us on www.dialerphilippines.com or catch us on skype on id avyukaindia +91-9549999916

  • 3CLogic Cloud-Based Contact Center Solutions - No hardware is required. Agents can be working from home or multiple locations. Automatically initiate contact with the next prospect before a rep finalizes a call, reducing call center queue times and operational costs. With 3CLogic, you will have complete visibility into call center operations including advanced scripting and reporting.
  • Astral Predective Dialer Solutions from Astrizon Technology Solutions, Predictive Dialer and Web CRM Solution, Provider With Operations in India, Europe, United State, United KIngdom, Singapore, Middle East etc Tel: +91 9447995111
  • BrightPattern - Next generation cloud-based contact center solution, ServicePattern. Includes a predictive dialer, and other dialing modes, in the outbound contact center solution. Call +1-650-529-4099
  • Avyukta Intellicall - Predictive Dialer + VoIP Minutes - 99 Live reference centers across the globe + Best Quality VoIP Minutes with redundancy so as to minimize downtime. Predictive Dialer + VoIP Minutes Free demo. IVRS, Domestic PRI Based Center, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Sukumar Singh, sukumar@dialerindia.com Message Me: - avyukta.sukumar @ Gtalk, Skype. +91-8560000080.
  • Genesis Communications predictive dialer - from 1 seats upwards. http://www.genesiscommunications.biz Provides Predictive dialing for at home agents as well as agents at single or multiple locations. Outbound, Inbound and Blended modes. Call Today for a demo or trial account! (949)276-4184 Also see our page on Voip-Info.org for more details: http://www.voip-info.org/wiki/view/Genesis+Communications,+Inc.
  • MDLsolutions,Inc. - VoIP Dialer and Predictive Dialer. Windows based comprehensive and dynamic SIP/VoIP dialer with a robust SQL database that can meet the needs of a call center, or act as a stand alone automated dialer processing dialing scripts. You can start off with as little as 1 channel and scale up to 500 simultaneous channels. You can also request unique processing scripts that we call "Actions", that will meet your exact dialing needs, or just combine the ones we already provide to meet your dialing needs. Try it out for free. Limited free support is available.
  • Award winning predictive dialer from Magnetic North - from 5 seats upwards. Advanced algorithms and guaranteed compliance. Inbound, outbound or fully blended. Preview, progressive and predictive dialing modes to suit your campaigns. Work from anywhere and pay as you go. Leading hosted dialer from Magnetic North.
  • Vocalcom's Predictive Dialer Solutions - The Predictive Dialer System from Vocalcom is designed from ground up to make agents more productive, increase contact ratios.
  • VoiceGuide Dialer software for fast deployment of systems. Answering machine detection. Agent popups with all call details. Extensive features and integration options. Outbound, Inbound and Blended modes supported. Scalable system proven to work handling hundreds of channels per server, while per line pricing makes it still affordable for smaller deployments.
  • Voicent AgentDialer - a software only, and windows based predictive dialer

Predictive Dialer Equipment

Predictive dialers are usually desktop computers equiped with either special telephony voice boards or off-the-shelf voice modems. Traditionally, voice modems lack many of the features telephony boards offer. For example, call progress detection, call transfer, etc. However, with the ever improvement in today's computer speed, many of the telephony board features are implemented in software, which drastically reduces the cost and improves flexibility.

Another advantage of using a voice modem based system is that it can turn a laptop computer to an autodialing system. There are good quality USB based voice modems, such as those from Creative Lab and Zoom.

WINDOWS PC BASED HOSTED PREDICTIVE DIALER
  • 3CLogic - Cloud based Predictive Dialer with soft client on Windows PC. No upfront costs. Pay per use. Free trial and training. Built-in lead management and CRM integration.
  • EVS Phone Dialer Software - Stand alone dialer with soft client on Windows PC. License fee + monthly cost for unlimited usage. Free trial and training. Built-in lead management and CRM features including call monitoring and recording.

GPL-LICENSED DIALERS BASED UPON ASTERISK

  • AACC - Asterisk Advanced Call Center is an underway project which aims to create a full CTI solution for the Asterisk PBX. It will include such features as multi-customer and multicampaign predictive dialing, with IVR-only, agent-only, and IVR+Agent type campaigns. First official released planned for Q1-2009. View site.
  • GnuDialer - GPL'd Predictive Dialer and Web CRM Solution. Visit GnuDialer.org
  • The above is the original gnudialer site that has not seen an update in ages. Visit dynx.net/gnudialer for current information.
  • OSDial - OSDial is a full featured, flexible and highly customized GPL dialer created by Call Center Service Group which does Manual, Power and Predictive dialing out of the box. It is easily downloaded and installed with .iso images from the OSDial Project Site. Friendly commercial and community support is readily available. For more information visit the project site or dial (800) 221-0251 now.
  • VICIDIAL Dialer - GPL'd Predictive dialer and Inbound/Outbound call center solution. Project site.
  • VicidialNOW - Automated installation Call Center Suite which is base on VICIDIAL Project site.
  • WarmConnect Hourly Hosted Predictive Dialer is based on unmodified Vicidial. It scales from 2 to 850 agents, has no setup fee, is provisioned in a minute and can be freely taken inhouse.
  • www.ivrsindia.com!! www.predictivedialerindia.com !! ROCHE Consulting Services (P) Ltd. End to end solution provider for call centers focused on setting up a new call center Contact :- Tanuj !!Roche Consulting Services Pvt. Ltd.!!tanuj@ivrsindia.com,sales@ivrsindia.com!!+91-9950077733,+91-1414001255 !!Skype= rocheconsulting
  • Blue Telecoms - UK based hosted VICIdial and predictive dialler provider, with low rates to UK Mobiles and Landlines. UK Hosted VICIdial

  • Avyukta Intellicall - Predictive Dialer + VoIP Minutes - 99 Live reference centers across the globe + Best Quality VoIP Minutes with redundancy so as to minimize downtime. Predictive Dialer + VoIP Minutes Free demo. IVRS, Domestic PRI Based Center, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Sukumar Singh, sukumar@dialerindia.com Message Me: - avyukta.sukumar @ Gtalk, Skype. +91-8560000080.

COMMERCIAL DIALERS BASED UPON ASTERISK
  • Predective Dialer Solutions from Astrizon Technology Solutions, Predictive Dialer and Web CRM Solution, Provider With Operations in India,US, Middle East, Europe etc Tel: +91 9447995111
  • Foehn - We are the experts in IP Communications, with over 12 years of successful deployment of Asterisk and Open source solutions. We offer predictive diallers that serve outbound campaigns that optimise the penetration of your data set. For more information contact us on 0844 846 2323
  • asterCC Commercial from asterCC, hosted IP PBX, provides many different application in a callcenter, include outbound Campaign, Predictive Dialer.
  • DixitCall Center - Hosted Predictive Dialer . No upfront cost required and based on Software as a Service model (SaaS). Offers inbound and blended services too along with outbound predictive dialer for call centers anywhere in the world. Fr : Solution complète suite DixitCall Center pour créer votre centre d'appels/contacts sans investissement avec robot d'appels prédictif.
  • alphapro predictive dialer Hosted predictive and power dialer. Fixed rates. Choose and configure your own voip provider. Multilingual. +4947130693340.
  • Autodialer from DSC - phone system that automatically calls numbers from a computer maintained list.
  • Answer Machine Detection from DSC
  • asterCRM Predictive Dialer and Web CRM Solution, provides both open source and commerical version
  • BA Tech Ltd Cost-efficient predictive dialler which is not licensed or restricted in the number of agents or lines that you can use. Inbound/Blended, IVR, ACD, Call Recording, Agent Scripting and full reporting capabilities - compatible with ISDN30’s, SIP Trunks and any SIP enabled PBX for making and receiving calls
CallForwarding - Be present anywhere in the world with toll free forwarding services from CallForwarding.com.
- Interactive Voice Response (IVR), Call Forwarding Services, Automatic Call Distributor
  • CCI-PBX: PBX Manager and Call Center Edition, English and Spanish. Call Center Features: Inbound, Preview Dialer, Progressive Dialer, Predictive Dialer, Automatic Dialer Commercial
  • Convox: Predictive Dialer from Deepija Telecom Pvt. Ltd. Feature-Auto Dialing, IVRS,CTI Integration, Vtiger Integration, Voice Broadcasting, Lead management..
  • Vcare call center - Call Center A call center provider which offers Predictive Dialer and IVR solutions, uses the product in its call centers in India at over 200 stations.
  • Dialers Web based predictive dialer. Features a full suite of APIs, Easy to use and competitive prices.
  • Predilux from Attractel - more than a regular Predictive dialer - 5 modes; 4 types of login
  • Adiance Bizcom Call Center Solution VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk.
  • Aheeva Contact Center Solution -Predictive Dialer and CTI from Aheeva
  • CallFire - A predictive Auto dialer / Voice Broadcasting featuring Virtual Call Center with Popup. J2EE Core / JMS Messaging = Scalability & Reliability.
  • DACX Predictive Dialer
  • DialCloud - Full Feature Call Center Solution for Asterisk with Predictive, Progressive, Broadcast Dialer, Modular IVR, Advanced Queuing, Agent Management, Real-Time Statistics, Many Off-Line Reports, Fully Documented API in .NET, Large Scalability.
  • DialOne* - Predictive Dialer Asterisk based dialer. 5 Modes of Operation: Predictive, Power, Click to Dial, IVR and SMS. Windows user interface, works with Windows 7. Currently +450 positions in Argentina already using it. Phone Number Normalizer, Data Segmentation Control and much more.
  • Dialapplet - A Predictive dialer, progressive dialer, Power dialer and Androdialer.
  • DragonSUITE Real Predictive Dialer Call Center Solution with J2EE Core, jBPM IVR Engine, JMS Support. DragonINFO Complete reporting solution. DragonTECHDragonTECH Latinoamerica
  • E-Horizons Predictive dialer 'GALAXY 3.4', 5 types of login multi campaign http://www.ehorizons.in/PredictiveDialer.htm
  • Enterprise Communications is specialised in predictive dialer & call center software on-demand solutions
  • Genesis Communications, Inc. www.genesiscommunications.biz.) Completely hosted call center applications, customizable to any industry, Outbound modes include, Preview, Predictive and Power, Inbound and blended modes available. Live transfer feature allows agents to transfer a call to a closer or route calls based on skillset or language. US based support, high touch customer training. Flat fee per agent, no additional per min. costs for outbound dialing. The best voice quality of any hosted service. Your agents dont need extensive training, they simply logon and begin taking calls. Call today for a Live Demonstration and see for yourself.
  • HelloHunter Website Hello Hunter Sales Dialer The only Flash based hosted predictive dialer. SaaS. Free trial. Unique commercial software, highly scalable.
  • ICTBroadcast from ICT Innovations -Is a smart predictive auto dialler software supported Voice , Sms , Fax and Email Broadcasting software solution for SMB,Enterprenuers and ITSP!
  • Indosoft Predictive Dialer provides compliant, automatic, self-pacing predictive dialing. It is an integral part of Indosoft's call center software Q-Suite which comes with a sophisticated Scripting tool, CRM, Live Dashboard and detailed Reports.
  • MarketDialer by SafeSoft Solutions presents a Hosted Predictive Dialer solution combined with a full suite of tools that empower call centers to expand, together with fast, low-cost deployment â�� with complete set up taking as little as 45 minutes; making it the perfect predictive dialing software for virtual and/or distributed call centers.
  • Predilux
  • Presence CRM Optimizer - Predictive Dialer and CTI Solution set
  • SafeSoft Solutions
  • ShadyDial
  • SineDialer - The World's Most Advanced Predictive Dialer from SineApps, the producers of the Daily Asterisk News
  • Skyy Consulting Predictive Dialer - Predictive Dialers with J2EE Core and JMS Queueing for high reliability and scaling Skyy Consulting
  • OmegaDial - Auto-dialer for high-volume call campaigns from Asteria Solutions Group
  • TeleRep Performance Optimizer - The World's Most Cheapest Predictive Dialer with free US DNC Scrubbing
  • Tpad - The Global VoIP Network Predictive Diallers for Call / Contact Centres - Fully customised inbound and outbound predictive, blended SIP dialler with an asterisk built native telephony engine. Supports live real-time statistics, call reporting, DIDs, call recording, softphone, power dialling coupled with the ultra low rates due to SIP trunking and VoIP Media Gateways.
  • IPDialBOX - http://www.microsyslabs.com/ipdialbox.html Predictive Dialer, Call Center Solution, Complete reporting solution Microsyslabs.com
  • APoD - Aster Power Dialer - http://www.apod.co.in Robust , Feature rich , Light weight , complete outbound contact center suite which work with any asterisk based pbx system , even with embedded asterisk pbx.
  • Microbase CTI - The Pure Asterisk Based CTI. Microbase CTI includes Predictive Dialer, Progressive, Preview, Power and Direct to IVR. Microbase CTI is based on Microsoft .Net framework and supports SQL Server and Oracle Databases. It also includes, Agent Management, Queuing, Skill based routing, Inbound and Outbound handling, Modular IVR, Analytical Reports and Statistics, Agent Monitor Console, Real-Time Monitoring, Agent Toolbar, Call Recording and fully documented API for 3rd party software integration.
  • ZONE Limited offers cloud-based predictive dialer solution. Our platform can self-adjust dialing speed to maximize agent utilization and work with SIP or PSTN agent phones. Auto customer profile pop-up according to dialed number. Supervisor can monitor and record agent conversation. We also provision China, Hong Kong and Singapore access numbers.
  • WombatDialer is a telecasting solution that works as an add-on to your existing Asterisk system.
  • Voicent BroadcastByPhone ~ Incredibly affordable, flexible and easy-to-use, Voicent's BroadcastByPhone is an auto-dialer that uses your computer to deliver personal calls or leave answering machine messages in your own voice or a computer-generated voice. Its features include live-call transfer, automated messages, touch-tone opt-out options and an easy-to-use, Excel-like interface.
  • Altitude predictive dialer - from 10 seats upwards. http://www.altitude.com/en/products/automation/dialer.html Provides powerful predictive dialing solutions The solution intelligently automates the call to be done, the best time, number and agent according to priorities, skills, availability and contact strategy.
All pacing modes are available including preview, power and an accurate predictive dialer. Outbound contacts can be blended with inbound activities.
Contact us today and schedule a demo! info@altitude.com - 905-479-2655

OPEN SOURCE DIALERS BASED UPON FREESWITCH
  • Newfies-Dialer - Voice Broadcasting Highly scalable, multi-tenant, free and open source voice broadcasting and auto-dialling system based on Freeswitch. Commercial installation, training, support and development available from Star2billing S.L.
  • ICTDialer - is multi-tenant with Voice, SMS & Fax broadcasting capabilities developed over re-known open source Content Management System Drupal and Freeswitch and powerful ICTCore Communication Framework .
COMMERCIAL DIALERS BASED UPON FREESWITCH
  • Hello Hunter Sales Dialer Hosted Predictive Dialer100% SaaS hosted predictive dialer. Only commercial predictive/auto dialer based on Freeswitch. Web-based Phone--no hassle installs. Unique GUI. Highly scalable.
  • YTEL Hosted Predictive Dialer Easy to use Hosted Predictive Dialer with Unlimited minutes to US/Canada (including US Territories like Puerto Rico). Use any compatible SIP hard or softphone. Also works with Google Talk or use our built in softphone. 24x7 Support. Instant Signup for this Hosted Predictive Dialer.
  • VoIP Panda VoIP Panda Predictive Dialer Hosted, web based, all dial modes, SIP based multi provider friendly, call recording, list management features, scalable, easy to use interface, affordable single flat rate.

OTHER COMMERCIAL PREDICTIVE DIALERS
  • SipCLI (KaplanSoft) SipCLI is a command line SIP (Session Initiation Protocol) user agent runs under Windows (XP, Vista, 7/8, 2003/2008/2012 Server).
  • Sipob (KaplanSoft) SIPob is a SIP (Session Initiation Protocol) outbound dialer that provides User Agent (SIP-UA) functions (Based on RFC 3261) for Windows (XP, Vista, 7/8, 2003/2008/2012 Server).
  • Predective Dialer Solutions from Astrizon Technology Solutions, Predictive Dialer and Web CRM Solution, Provider With Operations in India,US, Middle East, Europe etc Tel: +91 9447995111
  • 3CLogic Predictive Dialer VOIP-based predictive dialer, part of 3CLogic cloud call center suite with lead management and CRM integration.
  • Advants IVR Technology from Stauffer Technologies, Inc. - Speech enabled VOIP Predictive Dialer solutions on site or hosted. High Quality solutions at reasonable rates!
CallForwarding - Be present anywhere in the world with toll free forwarding services from CallForwarding.com.
- Interactive Voice Response (IVR), Call Forwarding Services, Automatic Call Distributor



DIALER AND CALL CENTER REPORTING TOOLS

  • Quvu - Fully hosted contact centre service: including a predictive dialler, real time analytics and call recording. Manage and analyse your contact centre using only your browser.
  • 3CLogic - Extensive reporting, management and analytics for measuring campaign performance.
  • QueueMetrics can be used to measure an outbound campaign using a dialer.
  • Predictive Dialer Simulation Model - measures performance of predictive dialing campaigns including cost and profit model.
  • Tpad - The Global VoIP Network Realtime Call Reporting Suite for Call Centres - Custom designed inbound / outbound predictive dialer with an asterisk telephony engine built in which supports protocols such as SIP and VoIP. Supports live real-time statistics, agent logging, daily agent statistics, data effciency, call reporting, DIDs, AMD, DNC, call recording, softphone, power dialing coupled with the ultra low international call rates due to benefits of SIP trunking and VoIP Media Gateways.
  • Voicent Call Center Manager software - automated monitoring and management of regulatory compliance for dropped-call rate; real-time and historical reporting of agent availability and resource usage; agent training aids including

A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

There are hundreds of different providers of predictive dialer software across the globe, and every predictive dialer has its pros and cons.

Call Center Software
Provider Plan Details
Call Center Software Cloud-based Call Center Software
  • Cloud-based inbound & outbound contact center platform
  • IVR, ACD, automated dialers, and dozens of other enterprise features
  • Customizable to your exact needs. Build your own applications & integrations
  • Enterprise-level network, reliability, security and US-based support
Details
Call Center Software AVOXI: Cloud-based Contact Center Software
  • Inbound & outbound hosted call center solution. (Not supported with dialers)
  • Live Monitoring & Real Time Reporting
  • International Toll Free & Local numbers from over 150 countries
  • Schedule a live demo and get a 30 day free trial!
Details
8x8 Virtual Contact Center
  • Learn more about the Cloud Contact Center
  • Quick set up with no additional hardware
  • Easy organization and immediate changes
Details
SafeSoft Call Center Software Call Center Software
  • Cloud-based Call Center Software - $49/seat Promo
  • Blended Calls: Inbound and Outbound
  • Increase Sales & Productivity By Up To 400% Overnight
  • Free Demo. Instant Setup Available.
Details
Call Center Software Begin Your Trial Now
  • ACD, IVR and Predictive Dialer in the cloud
  • Complete CRM Integration
  • Originate and terminate on any VoIP carrier
Details

What Is A Predictive Dialer?


  • "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." - Wikipedia

"Definitions of Predictive dialer on the Web:

  • A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

note: above text may be copyrighted by it's respective owners)

A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.


Software Only Predictive Dialer

New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).

SOFTWARE ONLY PREDICTIVE DIALER

  • Unique Call center Suite Predictive/ Progressive/Auto Dialer and Web CRM Solution. For more details contact: avil@uniqueperform.com

  • Texo.cc auto dialer is an Agile Customer Interaction hub on cloud, enabling you to build Personalized engagements across the customer journey. Texo.cc empowers users to quickly innovate with minimal technical Intervention, thereby challenging the status quo of traditional inbound, outbound, or blended contact centers. Contact Texo.cc for the best voip predictive dialer. The Texo.cc auto dialer has been trusted by leading outbound sales teams worldwide, checkout Texo.cc predictive dialer reviews for more.


Aavyukta Intel e Call Dialer and VoIP Solutions to Call Centers: Predictive Dialer (Unlimited Seats) + VoIP (US/UKLL/Canada) + Hosted/Cloud Server @ 1 US cent/Min, Reach us on www.dialerphilippines.com or catch us on skype on id avyukaindia +91-9549999916

  • 3CLogic Cloud-Based Contact Center Solutions - No hardware is required. Agents can be working from home or multiple locations. Automatically initiate contact with the next prospect before a rep finalizes a call, reducing call center queue times and operational costs. With 3CLogic, you will have complete visibility into call center operations including advanced scripting and reporting.
  • Astral Predective Dialer Solutions from Astrizon Technology Solutions, Predictive Dialer and Web CRM Solution, Provider With Operations in India, Europe, United State, United KIngdom, Singapore, Middle East etc Tel: +91 9447995111
  • BrightPattern - Next generation cloud-based contact center solution, ServicePattern. Includes a predictive dialer, and other dialing modes, in the outbound contact center solution. Call +1-650-529-4099
  • Avyukta Intellicall - Predictive Dialer + VoIP Minutes - 99 Live reference centers across the globe + Best Quality VoIP Minutes with redundancy so as to minimize downtime. Predictive Dialer + VoIP Minutes Free demo. IVRS, Domestic PRI Based Center, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Sukumar Singh, sukumar@dialerindia.com Message Me: - avyukta.sukumar @ Gtalk, Skype. +91-8560000080.
  • Genesis Communications predictive dialer - from 1 seats upwards. http://www.genesiscommunications.biz Provides Predictive dialing for at home agents as well as agents at single or multiple locations. Outbound, Inbound and Blended modes. Call Today for a demo or trial account! (949)276-4184 Also see our page on Voip-Info.org for more details: http://www.voip-info.org/wiki/view/Genesis+Communications,+Inc.
  • MDLsolutions,Inc. - VoIP Dialer and Predictive Dialer. Windows based comprehensive and dynamic SIP/VoIP dialer with a robust SQL database that can meet the needs of a call center, or act as a stand alone automated dialer processing dialing scripts. You can start off with as little as 1 channel and scale up to 500 simultaneous channels. You can also request unique processing scripts that we call "Actions", that will meet your exact dialing needs, or just combine the ones we already provide to meet your dialing needs. Try it out for free. Limited free support is available.
  • Award winning predictive dialer from Magnetic North - from 5 seats upwards. Advanced algorithms and guaranteed compliance. Inbound, outbound or fully blended. Preview, progressive and predictive dialing modes to suit your campaigns. Work from anywhere and pay as you go. Leading hosted dialer from Magnetic North.
  • Vocalcom's Predictive Dialer Solutions - The Predictive Dialer System from Vocalcom is designed from ground up to make agents more productive, increase contact ratios.
  • VoiceGuide Dialer software for fast deployment of systems. Answering machine detection. Agent popups with all call details. Extensive features and integration options. Outbound, Inbound and Blended modes supported. Scalable system proven to work handling hundreds of channels per server, while per line pricing makes it still affordable for smaller deployments.
  • Voicent AgentDialer - a software only, and windows based predictive dialer

Predictive Dialer Equipment

Predictive dialers are usually desktop computers equiped with either special telephony voice boards or off-the-shelf voice modems. Traditionally, voice modems lack many of the features telephony boards offer. For example, call progress detection, call transfer, etc. However, with the ever improvement in today's computer speed, many of the telephony board features are implemented in software, which drastically reduces the cost and improves flexibility.

Another advantage of using a voice modem based system is that it can turn a laptop computer to an autodialing system. There are good quality USB based voice modems, such as those from Creative Lab and Zoom.

WINDOWS PC BASED HOSTED PREDICTIVE DIALER
  • 3CLogic - Cloud based Predictive Dialer with soft client on Windows PC. No upfront costs. Pay per use. Free trial and training. Built-in lead management and CRM integration.
  • EVS Phone Dialer Software - Stand alone dialer with soft client on Windows PC. License fee + monthly cost for unlimited usage. Free trial and training. Built-in lead management and CRM features including call monitoring and recording.

GPL-LICENSED DIALERS BASED UPON ASTERISK

  • AACC - Asterisk Advanced Call Center is an underway project which aims to create a full CTI solution for the Asterisk PBX. It will include such features as multi-customer and multicampaign predictive dialing, with IVR-only, agent-only, and IVR+Agent type campaigns. First official released planned for Q1-2009. View site.
  • GnuDialer - GPL'd Predictive Dialer and Web CRM Solution. Visit GnuDialer.org
  • The above is the original gnudialer site that has not seen an update in ages. Visit dynx.net/gnudialer for current information.
  • OSDial - OSDial is a full featured, flexible and highly customized GPL dialer created by Call Center Service Group which does Manual, Power and Predictive dialing out of the box. It is easily downloaded and installed with .iso images from the OSDial Project Site. Friendly commercial and community support is readily available. For more information visit the project site or dial (800) 221-0251 now.
  • VICIDIAL Dialer - GPL'd Predictive dialer and Inbound/Outbound call center solution. Project site.
  • VicidialNOW - Automated installation Call Center Suite which is base on VICIDIAL Project site.
  • WarmConnect Hourly Hosted Predictive Dialer is based on unmodified Vicidial. It scales from 2 to 850 agents, has no setup fee, is provisioned in a minute and can be freely taken inhouse.
  • www.ivrsindia.com!! www.predictivedialerindia.com !! ROCHE Consulting Services (P) Ltd. End to end solution provider for call centers focused on setting up a new call center Contact :- Tanuj !!Roche Consulting Services Pvt. Ltd.!!tanuj@ivrsindia.com,sales@ivrsindia.com!!+91-9950077733,+91-1414001255 !!Skype= rocheconsulting
  • Blue Telecoms - UK based hosted VICIdial and predictive dialler provider, with low rates to UK Mobiles and Landlines. UK Hosted VICIdial

  • Avyukta Intellicall - Predictive Dialer + VoIP Minutes - 99 Live reference centers across the globe + Best Quality VoIP Minutes with redundancy so as to minimize downtime. Predictive Dialer + VoIP Minutes Free demo. IVRS, Domestic PRI Based Center, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Sukumar Singh, sukumar@dialerindia.com Message Me: - avyukta.sukumar @ Gtalk, Skype. +91-8560000080.

COMMERCIAL DIALERS BASED UPON ASTERISK
  • Predective Dialer Solutions from Astrizon Technology Solutions, Predictive Dialer and Web CRM Solution, Provider With Operations in India,US, Middle East, Europe etc Tel: +91 9447995111
  • Foehn - We are the experts in IP Communications, with over 12 years of successful deployment of Asterisk and Open source solutions. We offer predictive diallers that serve outbound campaigns that optimise the penetration of your data set. For more information contact us on 0844 846 2323
  • asterCC Commercial from asterCC, hosted IP PBX, provides many different application in a callcenter, include outbound Campaign, Predictive Dialer.
  • DixitCall Center - Hosted Predictive Dialer . No upfront cost required and based on Software as a Service model (SaaS). Offers inbound and blended services too along with outbound predictive dialer for call centers anywhere in the world. Fr : Solution complète suite DixitCall Center pour créer votre centre d'appels/contacts sans investissement avec robot d'appels prédictif.
  • alphapro predictive dialer Hosted predictive and power dialer. Fixed rates. Choose and configure your own voip provider. Multilingual. +4947130693340.
  • Autodialer from DSC - phone system that automatically calls numbers from a computer maintained list.
  • Answer Machine Detection from DSC
  • asterCRM Predictive Dialer and Web CRM Solution, provides both open source and commerical version
  • BA Tech Ltd Cost-efficient predictive dialler which is not licensed or restricted in the number of agents or lines that you can use. Inbound/Blended, IVR, ACD, Call Recording, Agent Scripting and full reporting capabilities - compatible with ISDN30’s, SIP Trunks and any SIP enabled PBX for making and receiving calls
CallForwarding - Be present anywhere in the world with toll free forwarding services from CallForwarding.com.
- Interactive Voice Response (IVR), Call Forwarding Services, Automatic Call Distributor
  • CCI-PBX: PBX Manager and Call Center Edition, English and Spanish. Call Center Features: Inbound, Preview Dialer, Progressive Dialer, Predictive Dialer, Automatic Dialer Commercial
  • Convox: Predictive Dialer from Deepija Telecom Pvt. Ltd. Feature-Auto Dialing, IVRS,CTI Integration, Vtiger Integration, Voice Broadcasting, Lead management..
  • Vcare call center - Call Center A call center provider which offers Predictive Dialer and IVR solutions, uses the product in its call centers in India at over 200 stations.
  • Dialers Web based predictive dialer. Features a full suite of APIs, Easy to use and competitive prices.
  • Predilux from Attractel - more than a regular Predictive dialer - 5 modes; 4 types of login
  • Adiance Bizcom Call Center Solution VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk.
  • Aheeva Contact Center Solution -Predictive Dialer and CTI from Aheeva
  • CallFire - A predictive Auto dialer / Voice Broadcasting featuring Virtual Call Center with Popup. J2EE Core / JMS Messaging = Scalability & Reliability.
  • DACX Predictive Dialer
  • DialCloud - Full Feature Call Center Solution for Asterisk with Predictive, Progressive, Broadcast Dialer, Modular IVR, Advanced Queuing, Agent Management, Real-Time Statistics, Many Off-Line Reports, Fully Documented API in .NET, Large Scalability.
  • DialOne* - Predictive Dialer Asterisk based dialer. 5 Modes of Operation: Predictive, Power, Click to Dial, IVR and SMS. Windows user interface, works with Windows 7. Currently +450 positions in Argentina already using it. Phone Number Normalizer, Data Segmentation Control and much more.
  • Dialapplet - A Predictive dialer, progressive dialer, Power dialer and Androdialer.
  • DragonSUITE Real Predictive Dialer Call Center Solution with J2EE Core, jBPM IVR Engine, JMS Support. DragonINFO Complete reporting solution. DragonTECHDragonTECH Latinoamerica
  • E-Horizons Predictive dialer 'GALAXY 3.4', 5 types of login multi campaign http://www.ehorizons.in/PredictiveDialer.htm
  • Enterprise Communications is specialised in predictive dialer & call center software on-demand solutions
  • Genesis Communications, Inc. www.genesiscommunications.biz.) Completely hosted call center applications, customizable to any industry, Outbound modes include, Preview, Predictive and Power, Inbound and blended modes available. Live transfer feature allows agents to transfer a call to a closer or route calls based on skillset or language. US based support, high touch customer training. Flat fee per agent, no additional per min. costs for outbound dialing. The best voice quality of any hosted service. Your agents dont need extensive training, they simply logon and begin taking calls. Call today for a Live Demonstration and see for yourself.
  • HelloHunter Website Hello Hunter Sales Dialer The only Flash based hosted predictive dialer. SaaS. Free trial. Unique commercial software, highly scalable.
  • ICTBroadcast from ICT Innovations -Is a smart predictive auto dialler software supported Voice , Sms , Fax and Email Broadcasting software solution for SMB,Enterprenuers and ITSP!
  • Indosoft Predictive Dialer provides compliant, automatic, self-pacing predictive dialing. It is an integral part of Indosoft's call center software Q-Suite which comes with a sophisticated Scripting tool, CRM, Live Dashboard and detailed Reports.
  • MarketDialer by SafeSoft Solutions presents a Hosted Predictive Dialer solution combined with a full suite of tools that empower call centers to expand, together with fast, low-cost deployment â�� with complete set up taking as little as 45 minutes; making it the perfect predictive dialing software for virtual and/or distributed call centers.
  • Predilux
  • Presence CRM Optimizer - Predictive Dialer and CTI Solution set
  • SafeSoft Solutions
  • ShadyDial
  • SineDialer - The World's Most Advanced Predictive Dialer from SineApps, the producers of the Daily Asterisk News
  • Skyy Consulting Predictive Dialer - Predictive Dialers with J2EE Core and JMS Queueing for high reliability and scaling Skyy Consulting
  • OmegaDial - Auto-dialer for high-volume call campaigns from Asteria Solutions Group
  • TeleRep Performance Optimizer - The World's Most Cheapest Predictive Dialer with free US DNC Scrubbing
  • Tpad - The Global VoIP Network Predictive Diallers for Call / Contact Centres - Fully customised inbound and outbound predictive, blended SIP dialler with an asterisk built native telephony engine. Supports live real-time statistics, call reporting, DIDs, call recording, softphone, power dialling coupled with the ultra low rates due to SIP trunking and VoIP Media Gateways.
  • IPDialBOX - http://www.microsyslabs.com/ipdialbox.html Predictive Dialer, Call Center Solution, Complete reporting solution Microsyslabs.com
  • APoD - Aster Power Dialer - http://www.apod.co.in Robust , Feature rich , Light weight , complete outbound contact center suite which work with any asterisk based pbx system , even with embedded asterisk pbx.
  • Microbase CTI - The Pure Asterisk Based CTI. Microbase CTI includes Predictive Dialer, Progressive, Preview, Power and Direct to IVR. Microbase CTI is based on Microsoft .Net framework and supports SQL Server and Oracle Databases. It also includes, Agent Management, Queuing, Skill based routing, Inbound and Outbound handling, Modular IVR, Analytical Reports and Statistics, Agent Monitor Console, Real-Time Monitoring, Agent Toolbar, Call Recording and fully documented API for 3rd party software integration.
  • ZONE Limited offers cloud-based predictive dialer solution. Our platform can self-adjust dialing speed to maximize agent utilization and work with SIP or PSTN agent phones. Auto customer profile pop-up according to dialed number. Supervisor can monitor and record agent conversation. We also provision China, Hong Kong and Singapore access numbers.
  • WombatDialer is a telecasting solution that works as an add-on to your existing Asterisk system.
  • Voicent BroadcastByPhone ~ Incredibly affordable, flexible and easy-to-use, Voicent's BroadcastByPhone is an auto-dialer that uses your computer to deliver personal calls or leave answering machine messages in your own voice or a computer-generated voice. Its features include live-call transfer, automated messages, touch-tone opt-out options and an easy-to-use, Excel-like interface.
  • Altitude predictive dialer - from 10 seats upwards. http://www.altitude.com/en/products/automation/dialer.html Provides powerful predictive dialing solutions The solution intelligently automates the call to be done, the best time, number and agent according to priorities, skills, availability and contact strategy.
All pacing modes are available including preview, power and an accurate predictive dialer. Outbound contacts can be blended with inbound activities.
Contact us today and schedule a demo! info@altitude.com - 905-479-2655

OPEN SOURCE DIALERS BASED UPON FREESWITCH
  • Newfies-Dialer - Voice Broadcasting Highly scalable, multi-tenant, free and open source voice broadcasting and auto-dialling system based on Freeswitch. Commercial installation, training, support and development available from Star2billing S.L.
  • ICTDialer - is multi-tenant with Voice, SMS & Fax broadcasting capabilities developed over re-known open source Content Management System Drupal and Freeswitch and powerful ICTCore Communication Framework .
COMMERCIAL DIALERS BASED UPON FREESWITCH
  • Hello Hunter Sales Dialer Hosted Predictive Dialer100% SaaS hosted predictive dialer. Only commercial predictive/auto dialer based on Freeswitch. Web-based Phone--no hassle installs. Unique GUI. Highly scalable.
  • YTEL Hosted Predictive Dialer Easy to use Hosted Predictive Dialer with Unlimited minutes to US/Canada (including US Territories like Puerto Rico). Use any compatible SIP hard or softphone. Also works with Google Talk or use our built in softphone. 24x7 Support. Instant Signup for this Hosted Predictive Dialer.
  • VoIP Panda VoIP Panda Predictive Dialer Hosted, web based, all dial modes, SIP based multi provider friendly, call recording, list management features, scalable, easy to use interface, affordable single flat rate.

OTHER COMMERCIAL PREDICTIVE DIALERS
  • SipCLI (KaplanSoft) SipCLI is a command line SIP (Session Initiation Protocol) user agent runs under Windows (XP, Vista, 7/8, 2003/2008/2012 Server).
  • Sipob (KaplanSoft) SIPob is a SIP (Session Initiation Protocol) outbound dialer that provides User Agent (SIP-UA) functions (Based on RFC 3261) for Windows (XP, Vista, 7/8, 2003/2008/2012 Server).
  • Predective Dialer Solutions from Astrizon Technology Solutions, Predictive Dialer and Web CRM Solution, Provider With Operations in India,US, Middle East, Europe etc Tel: +91 9447995111
  • 3CLogic Predictive Dialer VOIP-based predictive dialer, part of 3CLogic cloud call center suite with lead management and CRM integration.
  • Advants IVR Technology from Stauffer Technologies, Inc. - Speech enabled VOIP Predictive Dialer solutions on site or hosted. High Quality solutions at reasonable rates!
CallForwarding - Be present anywhere in the world with toll free forwarding services from CallForwarding.com.
- Interactive Voice Response (IVR), Call Forwarding Services, Automatic Call Distributor



DIALER AND CALL CENTER REPORTING TOOLS

  • Quvu - Fully hosted contact centre service: including a predictive dialler, real time analytics and call recording. Manage and analyse your contact centre using only your browser.
  • 3CLogic - Extensive reporting, management and analytics for measuring campaign performance.
  • QueueMetrics can be used to measure an outbound campaign using a dialer.
  • Predictive Dialer Simulation Model - measures performance of predictive dialing campaigns including cost and profit model.
  • Tpad - The Global VoIP Network Realtime Call Reporting Suite for Call Centres - Custom designed inbound / outbound predictive dialer with an asterisk telephony engine built in which supports protocols such as SIP and VoIP. Supports live real-time statistics, agent logging, daily agent statistics, data effciency, call reporting, DIDs, AMD, DNC, call recording, softphone, power dialing coupled with the ultra low international call rates due to benefits of SIP trunking and VoIP Media Gateways.
  • Voicent Call Center Manager software - automated monitoring and management of regulatory compliance for dropped-call rate; real-time and historical reporting of agent availability and resource usage; agent training aids including
Created by: brc007, Last modification: Sat 18 of Apr, 2015 (17:44 UTC) by aatifriaz
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