Predictive dialer

A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

There are hundreds of different providers of predictive dialer software across the globe, and every predictive dialer has its pros and cons.

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  • ACD, IVR and Predictive Dialer in the cloud
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What Is A Predictive Dialer?


  • "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." - Wikipedia

"Definitions of Predictive dialer on the Web:

  • A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

note: above text may be copyrighted by it's respective owners)

A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.


Software Only Predictive Dialer

New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).

SOFTWARE ONLY PREDICTIVE DIALER


Aavyukta Intel e Call Dialer and VoIP Solutions to Call Centers: Predictive Dialer (Unlimited Seats) + VoIP (US/UKLL/Canada) + Hosted/Cloud Server @ 1 US cent/Min, Reach us on www.dialerphilippines.com or catch us on skype on id avyukaindia +91-9549999916

  • 3CLogic Software Predictive Dialer - No hardware is required. Highly accurate with minimum wait time for agents. Agents can be working from home or multiple locations. Complete visibility into call center operations including advanced scripting and reporting.
  • Astral Predective Dialer Solutions from Astrizon Technology Solutions, Predictive Dialer and Web CRM Solution, Provider With Operations in India, Europe, United State, United KIngdom, Singapore, Middle East etc Tel: +91 9447995111
  • BrightPattern - Next generation cloud-based contact center solution, ServicePattern. Includes a predictive dialer, and other dialing modes, in the outbound contact center solution. Call +1-650-529-4099
  • Avyukta Intellicall - Predictive Dialer + VoIP Minutes - 99 Live reference centers across the globe + Best Quality VoIP Minutes with redundancy so as to minimize downtime. Predictive Dialer + VoIP Minutes Free demo. IVRS, Domestic PRI Based Center, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Sukumar Singh, sukumar@dialerindia.com Message Me: - avyukta.sukumar @ Gtalk, Skype. +91-8560000080.
  • Genesis Communications predictive dialer - from 1 seats upwards. http://www.genesiscommunications.biz Provides Predictive dialing for at home agents as well as agents at single or multiple locations. Outbound, Inbound and Blended modes. Call Today for a demo or trial account! (949)276-4184 Also see our page on Voip-Info.org for more details: http://www.voip-info.org/wiki/view/Genesis+Communications,+Inc.
  • MDLsolutions,Inc. - VoIP Dialer and Predictive Dialer. Windows based comprehensive and dynamic SIP/VoIP dialer with a robust SQL database that can meet the needs of a call center, or act as a stand alone automated dialer processing dialing scripts. You can start off with as little as 1 channel and scale up to 500 simultaneous channels. You can also request unique processing scripts that we call "Actions", that will meet your exact dialing needs, or just combine the ones we already provide to meet your dialing needs. Try it out for free. Limited free support is available.
  • OnDemand predictive dialler - from 5 seats upwards. http://ondemand.magneticnorth.com/OUTBOUNDDIALLER/tabid/222/Default.aspx
  • VoiceGuide Dialer software for fast deployment of systems. Answering machine detection. Agent popups with all call details. Extensive features and integration options. Outbound, Inbound and Blended modes supported. Scalable system proven to work handling hundreds of channels per server, while per line pricing makes it still affordable for smaller deployments.
  • Voicent AgentDialer - a software only, and windows based predictive dialer

Predictive Dialer Equipment

Predictive dialers are usually desktop computers equiped with either special telephony voice boards or off-the-shelf voice modems. Traditionally, voice modems lack many of the features telephony boards offer. For example, call progress detection, call transfer, etc. However, with the ever improvement in today's computer speed, many of the telephony board features are implemented in software, which drastically reduces the cost and improves flexibility.

Another advantage of using a voice modem based system is that it can turn a laptop computer to an autodialing system. There are good quality USB based voice modems, such as those from Creative Lab and Zoom.

WINDOWS PC BASED HOSTED PREDICTIVE DIALER
  • 3CLogic - Cloud based Predictive Dialer with soft client on Windows PC. No upfront costs. Pay per use. Free trial and training. Built-in lead management and CRM integration.

GPL-LICENSED DIALERS BASED UPON ASTERISK


  • Avyukta Intellicall - Predictive Dialer + VoIP Minutes - 99 Live reference centers across the globe + Best Quality VoIP Minutes with redundancy so as to minimize downtime. Predictive Dialer + VoIP Minutes Free demo. IVRS, Domestic PRI Based Center, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Sukumar Singh, sukumar@dialerindia.com Message Me: - avyukta.sukumar @ Gtalk, Skype. +91-8560000080.

COMMERCIAL DIALERS BASED UPON ASTERISK
  • Predective Dialer Solutions from Astrizon Technology Solutions, Predictive Dialer and Web CRM Solution, Provider With Operations in India,US, Middle East, Europe etc Tel: +91 9447995111
  • Foehn - We are the experts in IP Communications, with over 12 years of successful deployment of Asterisk and Open source solutions. We offer predictive diallers that serve outbound campaigns that optimise the penetration of your data set. For more information contact us on 0844 846 2323
  • asterCC Commercial from asterCC, hosted IP PBX, provides many different application in a callcenter, include outbound Campaign, Predictive Dialer.
  • DixitCall Center - Hosted Predictive Dialer . No upfront cost required and based on Software as a Service model (SaaS). Offers inbound and blended services too along with outbound predictive dialer for call centers anywhere in the world. Fr : Solution complète suite DixitCall Center pour créer votre centre d'appels/contacts sans investissement avec robot d'appels prédictif.
  • alphapro predictive dialer Hosted predictive and power dialer. Fixed rates. Choose and configure your own voip provider. Multilingual. +4947130693340.
  • Autodialer from DSC - phone system that automatically calls numbers from a computer maintained list.
  • Answer Machine Detection from DSC
  • asterCRM Predictive Dialer and Web CRM Solution, provides both open source and commerical version
  • BA Tech Ltd Cost-efficient predictive dialler which is not licensed or restricted in the number of agents or lines that you can use. Inbound/Blended, IVR, ACD, Call Recording, Agent Scripting and full reporting capabilities - compatible with ISDN30’s, SIP Trunks and any SIP enabled PBX for making and receiving calls
CallForwarding - Be present anywhere in the world with toll free forwarding services from CallForwarding.com.
- Interactive Voice Response (IVR), Call Forwarding Services, Automatic Call Distributor
  • CCI-PBX: PBX Manager and Call Center Edition, English and Spanish. Call Center Features: Inbound, Preview Dialer, Progressive Dialer, Predictive Dialer, Automatic Dialer Commercial
  • Convox: Predictive Dialer from Deepija Telecom Pvt. Ltd. Feature-Auto Dialing, IVRS,CTI Integration, Vtiger Integration, Voice Broadcasting, Lead management..
  • Vcare call center - Call Center A call center provider which offers Predictive Dialer and IVR solutions, uses the product in its call centers in India at over 200 stations.
  • Predilux from Attractel - more than a regular Predictive dialer - 5 modes; 4 types of login
  • Adiance Bizcom Call Center Solution VOIP call center solution for the contact center industry based on an open source, standard-based IP PBX, Asterisk.
  • Aheeva Contact Center Solution -Predictive Dialer and CTI from Aheeva
  • CallFire - A predictive Auto dialer / Voice Broadcasting featuring Virtual Call Center with Popup. J2EE Core / JMS Messaging = Scalability & Reliability.
  • DACX Predictive Dialer
  • DialOne* - Predictive Dialer Asterisk based dialer. 5 Modes of Operation: Predictive, Power, Click to Dial, IVR and SMS. Windows user interface, works with Windows 7. Currently +450 positions in Argentina already using it. Phone Number Normalizer, Data Segmentation Control and much more.
  • Dialapplet - A Predictive dialer, progressive dialer, Power dialer and Androdialer.
  • DragonSUITE Real Predictive Dialer Call Center Solution with J2EE Core, jBPM IVR Engine, JMS Support. DragonINFO Complete reporting solution. DragonTECHDragonTECH Latinoamerica
  • E-Horizons Predictive dialer 'GALAXY 3.4', 5 types of login multi campaign http://www.ehorizons.in/PredictiveDialer.htm
  • Enterprise Communications is specialised in predictive dialer & call center software on-demand solutions
  • Genesis Communications, Inc. www.genesiscommunications.biz.) Completely hosted call center applications, customizable to any industry, Outbound modes include, Preview, Predictive and Power, Inbound and blended modes available. Live transfer feature allows agents to transfer a call to a closer or route calls based on skillset or language. US based support, high touch customer training. Flat fee per agent, no additional per min. costs for outbound dialing. The best voice quality of any hosted service. Your agents dont need extensive training, they simply logon and begin taking calls. Call today for a Live Demonstration and see for yourself.
  • HelloHunter Website Hello Hunter Sales Dialer The only Flash based hosted predictive dialer. SaaS. Free trial. Unique commercial software, highly scalable.
  • ICTBroadcast from ICT Innovations - A smart predictive dialler and Voice , Sms , Fax Broadcasting software solution for SMB,Enterprenuers and ITSP!
  • Indosoft Predictive Dialer provides compliant, automatic, self-pacing predictive dialing. It is an integral part of Indosoft's call center software Q-Suite which comes with a sophisticated Scripting tool, CRM, Live Dashboard and detailed Reports.
  • MarketDialer by SafeSoft Solutions presents a Hosted Predictive Dialer solution combined with a full suite of tools that empower call centers to expand, together with fast, low-cost deployment â�� with complete set up taking as little as 45 minutes; making it the perfect predictive dialing software for virtual and/or distributed call centers.
  • Predilux
  • Presence CRM Optimizer - Predictive Dialer and CTI Solution set
  • SafeSoft Solutions
  • ShadyDial
  • SineDialer - The World's Most Advanced Predictive Dialer from SineApps, the producers of the Daily Asterisk News
  • Skyy Consulting Predictive Dialer - Predictive Dialers with J2EE Core and JMS Queueing for high reliability and scaling Skyy Consulting
  • OmegaDial - Auto-dialer for high-volume call campaigns from Asteria Solutions Group
  • TeleRep Performance Optimizer - The World's Most Cheapest Predictive Dialer with free US DNC Scrubbing
  • Tpad - The Global VoIP Network Predictive Diallers for Call / Contact Centres - Fully customised inbound and outbound predictive, blended SIP dialler with an asterisk built native telephony engine. Supports live real-time statistics, call reporting, DIDs, call recording, softphone, power dialling coupled with the ultra low rates due to SIP trunking and VoIP Media Gateways.
  • IPDialBOX - http://www.microsyslabs.com/ipdialbox.html Predictive Dialer, Call Center Solution, Complete reporting solution Microsyslabs.com
  • APoD - Aster Power Dialer - http://www.apod.co.in Robust , Feature rich , Light weight , complete outbound contact center suite which work with any asterisk based pbx system , even with embedded asterisk pbx.
  • Microbase CTI - The Pure Asterisk Based CTI. Microbase CTI includes Predictive Dialer, Progressive, Preview, Power and Direct to IVR. Microbase CTI is based on Microsoft .Net framework and supports SQL Server and Oracle Databases. It also includes, Agent Management, Queuing, Skill based routing, Inbound and Outbound handling, Modular IVR, Analytical Reports and Statistics, Agent Monitor Console, Real-Time Monitoring, Agent Toolbar, Call Recording and fully documented API for 3rd party software integration.
  • ZONE Limited offers cloud-based predictive dialer solution. Our platform can self-adjust dialing speed to maximize agent utilization and work with SIP or PSTN agent phones. Auto customer profile pop-up according to dialed number. Supervisor can monitor and record agent conversation. We also provision China, Hong Kong and Singapore access numbers.
  • WombatDialer is a telecasting solution that works as an add-on to your existing Asterisk system.
  • Voicent BroadcastByPhone ~ Incredibly affordable, flexible and easy-to-use, Voicent's BroadcastByPhone is an auto-dialer that uses your computer to deliver personal calls or leave answering machine messages in your own voice or a computer-generated voice. Its features include live-call transfer, automated messages, touch-tone opt-out options and an easy-to-use, Excel-like interface.
  • Altitude predictive dialer - from 10 seats upwards. http://www.altitude.com/en/products/automation/dialer.html Provides powerful predictive dialing solutions The solution intelligently automates the call to be done, the best time, number and agent according to priorities, skills, availability and contact strategy.
All pacing modes are available including preview, power and an accurate predictive dialer. Outbound contacts can be blended with inbound activities.
Contact us today and schedule a demo! info@altitude.com - 905-479-2655

OPEN SOURCE DIALERS BASED UPON FREESWITCH

COMMERCIAL DIALERS BASED UPON FREESWITCH
  • Hello Hunter Sales Dialer Hosted Predictive Dialer100% SaaS hosted predictive dialer. Only commercial predictive/auto dialer based on Freeswitch. Web-based Phone--no hassle installs. Unique GUI. Highly scalable.
  • YTEL Hosted Predictive Dialer Easy to use Hosted Predictive Dialer with Unlimited minutes to US/Canada (including US Territories like Puerto Rico). Use any compatible SIP hard or softphone. Also works with Google Talk or use our built in softphone. 24x7 Support. Instant Signup for this Hosted Predictive Dialer.
  • Callety Callety dialer Web based, all dial modes, SIP based multi provider friendly with flexible logic what provider to use when, built in recording, comprehensive list management features, very scalable.

OTHER COMMERCIAL PREDICTIVE DIALERS
CallForwarding - Be present anywhere in the world with toll free forwarding services from CallForwarding.com.
- Interactive Voice Response (IVR), Call Forwarding Services, Automatic Call Distributor
  • Predictive Dialer Digital T1 and VOIP plus Automated Voice Response plus IVR software and ACD software.
  • Database Systems Corp. - Analog predictive dialer with voice broadcasting, IVR, and Voice broadcasting features.
  • Predictive Dialer Hosted predictive dialer system by InsideSales.com
  • Predictive Dialer VOIP-based predictive dialer, part of the Five9 Virtual Call Center Suite.
  • Centcom Predictive Dialer / Centcom Virtual Call CenterCCDS' Centcom non-VOIP dialers are the best in class.
  • Dialers from InsideSales.com
  • Hosted Predictive Dialer Hosted Predictive Dialing from hostedpredictivedialer.net
  • Hosted Predictive Dialer Hosted VOiP Call Center Solution from Magnalogix.com
  • Predictive Dialer Integrated Hosted Predictive Dialer, IVR, and ACD from LiveVox.com
  • Tpad - The Global VoIP Network Blended Dialers for Contact Centres - Bespoke inbound and outbound predictive dialer with an asterisk built native telephony engine that supports protocols such as SIP. Supports live real-time statistics, call reporting, DIDs, AMD, DNC, call recording, softphone, power dialing coupled with the ultra low international call rates due to benefits of SIP trunking and VoIP Media Gateways.
  • Promero Hosted Dialer Solutions Leading Reseller of Predictive Dialing Solutions from Oracle, Aspect, Interactive Intelligence, Vocalcom, Five9
  • RoboDialer VoIP Dialer Robo Dialer IVR Dialer is design to handle very complicated surveys campaigns and is perfect for fortune 500 businesses but simple enough for a small business RoboDialer.net
  • Vioteck Predictive Dialer - A hosted dialer system that provides call center predictive dialer technology for reasonable rates. No setup or startup fees like those associated with software or hardware predictive dialers.
  • http://www.voiceguide.com/vgDialer.htm|VoiceGuide] software for fast deployment of Dialer systems. Answering machine detection. Agent popups with all call details. Extensive features and integration options. Example scripts provided. Scalable system proven to work handling hundreds of channels per server, while per line pricing makes it still affordable for smaller deployments.
  • Voicent AgentDialer - Voicent's easy-to-use Agent Dialer predictive dialer software dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, optionally leaving a voice message on answering machines and--most importantly--never involving you or your agent on a call until a live person answers. When a live person answers, the software pops up a convenient window on your computer, detailing the person's name and number.
  • http://gravismarketing.com/services/virtual-predictive-dialer/ Gravis easy phone, award winning virtual dialer, used by political campaigns and businesses worldwide.
  • Star Communication's voice platform was built by a team of telecommunications experts and has effectively dialed billions of calls for its customers during their critical communication times. An efficient and flexible platform enables you to prioritize more meaningful calls, such as emergency notifications, above others.



DIALER AND CALL CENTER REPORTING TOOLS

  • Quvu - Fully hosted contact centre service: including a predictive dialler, real time analytics and call recording. Manage and analyse your contact centre using only your browser.
  • 3CLogic - Extensive reporting, management and analytics for measuring campaign performance.
  • QueueMetrics can be used to measure an outbound campaign using a dialer.
  • Predictive Dialer Simulation Model - measures performance of predictive dialing campaigns including cost and profit model.
  • Tpad - The Global VoIP Network Realtime Call Reporting Suite for Call Centres - Custom designed inbound / outbound predictive dialer with an asterisk telephony engine built in which supports protocols such as SIP and VoIP. Supports live real-time statistics, agent logging, daily agent statistics, data effciency, call reporting, DIDs, AMD, DNC, call recording, softphone, power dialing coupled with the ultra low international call rates due to benefits of SIP trunking and VoIP Media Gateways.
  • Voicent Call Center Manager software - automated monitoring and management of regulatory compliance for dropped-call rate; real-time and historical reporting of agent availability and resource usage; agent training aids including "Whisper Coach," call monitoring and call recording.
  • Avyukta Intellicall - Predictive Dialer + VoIP Minutes - 99 Live reference centers across the globe + Best Quality VoIP Minutes with redundancy so as to minimize downtime. Predictive Dialer + VoIP Minutes Free demo. IVRS, Domestic PRI Based Center, Bulk VoIP Termination. Various models for Dialer and VoIP as per your requirement. Contact: - Sukumar Singh, sukumar@dialerindia.com Message Me: - avyukta.sukumar @ Gtalk, Skype. +91-8560000080.
  • http://gravismarketing.com - Predictive dialer for outbound telemarketing with full reporting and call center tools


Consultants focusing on predictive dialing methods
  • http://www.voipinvite.com SIP dialer termination service at premium quaity. Supporting the call center industry since 2005 for short duration call termination. NPA NXX bsed on DNIS billing, no LRN, available on request. NPA NXX rates start from $0.0015
  • Click4PBX : Is offering a Hosted Vicidial Solution. High end dedicated servers hosted on the level 3 backbone.
  • SineApps : Producers of the Daily Asterisk News, and SineDialer. We are also able to assist with other packages.
  • Sound Choice Communications LLC : Vici installation support. Vici over TrixBox specialists.
  • .e4 Technologies : Open Enterprise Consulting- .e4
  • Resolv Consulting : Genesis Communications Hosted Dialer Script Customization and development support - (866)455-7487
  • VCCS Telecom : Hosted VICIdial & GoAutoDial VPS/Support Solutions. We also offer wholesale Call Center Termination.
  • VOIP Essential offers high quality SIP termination services to businesses in the US and Canada. We specialize in dialer traffic and provide amazing flat rate plans to low/high volume call centers and enterprises. We also provide hosted predictive dialers and Press-1 dialers at unbeatable rates. Get started today! Contact us on 1(855)455VOIP or visit www.voipessential.com

Call center Friendly Providers

  • Alcazar Networks Inc. is offering Wholesale Origination / Termination / Free Toll Free Termination - Get paid for your toll free traffic! We provide high quality, dependable access to over 3100 rate centers and instant access to over 1,200,000 DIDs including T38 and local number portability. Wholesale SIP Termination for both conversational (long duration) and dialer call centers (short duration) traffic.

  • RoboDialer VoIP VoIP Service Provider SIP for wholesale outbound termination to USA ,Canada and China. Designed for predictive dialer,telemarketing calls Call Center traffic. No hidden fees / ,Pay Per Call, No Contracts. No Min. Free setup. RoboDialer.net

  • Teleinx Specializing in wholesale Carrier and Call Center VoIP termination. Offering a high performance, low cost USA and Canada termination. Additionally we offer a full A-Z termination. Contact us today, we can set up your account in minutes and provide you with the capacity you need for your growing business. Paid toll free termination, LRN look upand other carrier services available.

  • Smart Voice Network Smart Voice Network is based in The United States of America. We are a wholesale voice carrier that
provides quality core routes and termination through PSTN interconnection.We work with many different world leading telecommunication carriers.
We have more than 150 interconnected countries around the globe.We are terminating over a million of minutes monthly by origination traffic
from Tier1, calling card and call center companies like yours.We have developed a Program will fit call center's budget
Plan 1 US flat rates based on 82,000 area codes include Canada $.005
Plan 2 US flat rates based on 134,000 area codes include Canada $.008
Plan 3 International rates A-Z covers all countries
We also have short duration (predictive dialer)
Here is what we offer
Inbound/Outbound and International traffic
IVR Supported
Advance billing system

  • StarcomPartners.com Starcom's routes offer an top notch ASR for Call Center traffic. We specialize in Short Duration / Call Center termination. Sign up for our CNAM program and get FREE inbound calls.

  • http://www.voipinvite.com Carrier grade premium service voip/tdm hybrid, rapid call setups and ultra high connection ratio, test for free and sign up in a day. Prices on npa nxx start from $0.0015

  • ContactTel supplies up to 200 channels on signup for call centers, CID passed as you supply, white routes, best ASR

  • http://www.hostcomm.co.uk/sip-trunk provider of hosted dialers and dialer friendly call termination / origination in the UK and USA. Low call charges and telephone technical support, multiple data centres and resilient soft switches. Experience with Vicidial, asterisk amongst others.

  • Neotel CRM + PBX Perfect software for telemarketing call centers. Neotel offers an advanced CRM with directly connected to your virtual PBX with a predictive dialer included.

  • RoboDialer VoIP VoIP Service Provider SIP for wholesale outbound termination to USA and Canada. Designed for predictive dialer and telemarketing calls Call Centers Great Deck. Encrypted VoIP Tunnel to bypass firewalls. No fees / extra taxes,Pay Per Call, No Contracts

  • YTEL Wholesale Termination Call center friendly. White Route, CID. Plug your call center into our carrier grade network. Fiber Cross Connection, Physical Hardware Hosting, or Cloud Hosting Available. Tested with Asterisk, Vici, Freeswitch, Davox, and Sonus.

  • VOIP Essential offers high quality SIP termination services to businesses in the US and Canada. We specialize in dialer traffic and provide amazing flat rate plans to low/high volume call centers and enterprises. We also provide hosted predictive dialers and Press-1 dialers at unbeatable rates. Get started today! Contact us on 1(855)455VOIP or visit www.voipessential.com

  • VoIP Innovations Call centers and predictive dialers, we have a solution! Our Dialer Wholesale Termination rate deck offers low rates for short duration calls. We aggregate the top Dialer Termination carriers in one competitive and easy to use product
Created by: brc007, Last modification: Wed 14 of May, 2014 (20:57 UTC) by sanilts


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