QueueInsight

Call Center Software
Provider Software Details
Vonage Business Call-Center
  • No hardware, software or up-front capital costs
  • Carrier-class architecture with built-in enhanced features
  • 100% scalable to fit your needs
Details
Call Center Software AVOXI: Cloud-based Contact Center Software
  • Inbound & Outbound Hosted Call Center Solution
  • Quality assurance tools to improve agent performance
  • Live monitoring & real time reporting
  • Starting as low as $18 per seat
Details
Improve your call center performance with QueueInsight, a detailed reporting service for queue systems based on the Asterisk PBX.

Features:

  • Reporting on queues, agents, and currently active calls
  • Scheduled reports delivered by email
  • Users level access control, e.g. for your customers
  • Report by specific times, using a powerful search engine
  • Report by call state (answered/no answer/active)
  • Report on SLA performance
  • Report on hold, talk and total calls times, with minimum, average and maximum times for each
  • Report on reasons why calls were not answered
  • Report on reasons why answered calls hung up
  • Graphs of data over time
  • White-label web interface with hosted-by-us or self-hosted options
  • Enswitch customers can have the reporting embedded into their PBX interface
  • Light-weight client for your server to interface with the service
  • ... and more!

Try out the online demo (username "demo", password "demo") at:
http://my.queueinsight.com/

For more information see:
http://queueinsight.com/

Improve your call center performance with QueueInsight, a detailed reporting service for queue systems based on the Asterisk PBX.

Features:

  • Reporting on queues, agents, and currently active calls
  • Scheduled reports delivered by email
  • Users level access control, e.g. for your customers
  • Report by specific times, using a powerful search engine
  • Report by call state (answered/no answer/active)
  • Report on SLA performance
  • Report on hold, talk and total calls times, with minimum, average and maximum times for each
  • Report on reasons why calls were not answered
  • Report on reasons why answered calls hung up
  • Graphs of data over time
  • White-label web interface with hosted-by-us or self-hosted options
  • Enswitch customers can have the reporting embedded into their PBX interface
  • Light-weight client for your server to interface with the service
  • ... and more!

Try out the online demo (username "demo", password "demo") at:
http://my.queueinsight.com/

For more information see:
http://queueinsight.com/

Created by: cunningdavid, Last modification: Fri 07 of Sep, 2012 (01:20 UTC)
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