QueueOCS (Queue Outbound Calling System) is a progressive dialer that can use to develop marketing campaigns in any organization, allowing automatically scheduled calls from any agent to any preconfigured number.
The system has been developed using the LibgAMI cross-platform development library, and is avaiable on Asterisk Arena. It includes an AJAX powered web interface, which enables you to easily configure outgoing calls, and track the campaign status.
QueueOCS has been developed with flexivity on mind. The advantage of this solution compared to similar offerings consists in its flexibility, which may be adopted to any Asterisk installation. Once answered by the destination, outgoing calls will be send to a dialplan context, which may be any extension, an IVR or queue. In the latter case, the combination of this tool with other utilities like e.g. PhoneOCS or AgentLogger offers basic call center functionality at a minimal cost, allowing to link the service with your proper campaign scripts, intranets or web page
QueueOCS is part of the Open Call Suite - OCS solution used in call centes, and is offered, free of charge (GPL), on the repository of utilities of Asterisk Arena.
More info: http://www.queueocs.com and http://www.asteriskarena.com
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Created by: agorosti, Last modification: Thu 12 of Mar, 2009 (11:14 UTC)
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